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Old 08-29-2002, 12:32 AM   #1
Eric SS
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Question Computer guys, why won't my comp. shut off????

I have done nothing to my computer lately but in the last 4 days, When I click on start and "shut down", It goes to that "Windows is shutting down screen" and just stays there. cntrl+alt+delete doesn't work and all I can do is shut it off manually. And when I start it, I get the "comp. was not shut off correctly, blah,blah" screen.

It is Windows 98. Please help me. what could be wrong??

Eric
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Old 08-29-2002, 12:37 AM   #2
dorifto88
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the same thing happens to me on windows XP Pro. It doesnt even go to the shutdown screen, it just stays as is, like i didnt touch anything.
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Old 08-29-2002, 12:38 AM   #3
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You may have a program or driver that wont unload
Try CNTRL ALT DEL to see what is running before you go to shut down.
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Old 08-29-2002, 12:45 AM   #4
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Your computer knows that you've been surfing the i-Club and it's now also become addicted.

You probably just need to do a re-install. It only takes a couple of hours and is pretty simple. Win98 and XP are really bad for this. Don't know a solution for XP because it's junk, but every time my old Win98 machine started doing this I knew it was time.
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Old 08-29-2002, 12:47 AM   #5
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Roomate had this problem once, turned out to be an inordinately long shutdown sound.... He was using some sort of really expensive Yamaha sound card for sequencing stuff.
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Old 08-29-2002, 12:47 AM   #6
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there is a background process still running. start up with safe mode and test shut down. If it works fine. Use Ctrl-Alt-Del to bring up the Taks Manager and click on the processes tab. Compare this list with the list you get when startup normally. It's a pain, but eliminate one at a time and you'll find out what is causing it.
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Old 08-29-2002, 12:50 AM   #7
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Thanks guys. I'll figure out which one it is

Eric
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Old 08-29-2002, 12:57 AM   #8
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is it a compaq..i have four at work that do that..
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Old 08-29-2002, 12:58 AM   #9
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Quote:
Originally posted by iBlueVirus
there is a background process still running. start up with safe mode and test shut down. If it works fine. Use Ctrl-Alt-Del to bring up the Taks Manager and click on the processes tab. Compare this list with the list you get when startup normally. It's a pain, but eliminate one at a time and you'll find out what is causing it.
iBlueVirus is correct...mostly. He is giving directions for XP. You most defintiely DO NOT need to re-load. do this:

go to start, run, type in MSCONFIG, click on the tab that says 'startup'. there will be a ton of things with checks next to them. These are all programs that are running in the background. take them all out, except for systray. Hit 'apply' then hit 'ok' on the next screen. IT will tell you to restart, click on restart. If it restarts, great, if not manually shut it down. when it comes back up, go back to: start, run, type in MSCONFIG, click on the tab that says 'startup' and make sure the checks you took out are still out. If they are try to shut down, I can almost guarentee that it will shut down.

IF they checks are back you will have to go to Safe Mode as iBlueVirus suggested, and do the un-checking of the programs.

And btw, I usually don't go back to narrow it down. Your system will run better and faster with all those out anyway. (put back any antivirus, and registrychecker, and task schedualer)

And you can trust me. I do this every night for a living. The only times that the above has not fixed it is when it was something attached to the system that had a corrupt driver, ie, printer scanner, etc.

-Mike
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Old 08-29-2002, 01:00 AM   #10
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My mom's old compuer did that. Verdict, bad power supply. Don't know if that will help at all, but thought it was worth mentioning.

TMK
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Old 08-29-2002, 01:02 AM   #11
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http://support.microsoft.com/default...;en-us;Q196008

http://support.microsoft.com/default...;en-us;Q238096

http://support.microsoft.com/default...;en-us;Q239887

etc, etc, etc...there are a ton of Win98 shutdown issues...it's likely not a hung process or virus but it's worth looking at
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Old 08-29-2002, 01:12 AM   #12
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Quote:
Originally posted by ChosenWon


iBlueVirus is correct...mostly. He is giving directions for XP. You most defintiely DO NOT need to re-load. do this:

go to start, run, type in MSCONFIG, click on the tab that says 'startup'. there will be a ton of things with checks next to them. These are all programs that are running in the background. take them all out, except for systray. Hit 'apply' then hit 'ok' on the next screen. IT will tell you to restart, click on restart. If it restarts, great, if not manually shut it down. when it comes back up, go back to: start, run, type in MSCONFIG, click on the tab that says 'startup' and make sure the checks you took out are still out. If they are try to shut down, I can almost guarentee that it will shut down.

IF they checks are back you will have to go to Safe Mode as iBlueVirus suggested, and do the un-checking of the programs.

And btw, I usually don't go back to narrow it down. Your system will run better and faster with all those out anyway. (put back any antivirus, and registrychecker, and task schedualer)

And you can trust me. I do this every night for a living. The only times that the above has not fixed it is when it was something attached to the system that had a corrupt driver, ie, printer scanner, etc.

-Mike



Can i do this for windows XP Pro?
I checked, and i have a lot of progams that are checked. I want to do the same, but i wanted to ask you first. What programs should i leave checked?
Thank you.
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Old 08-29-2002, 01:18 AM   #13
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let me just add, don't mess with msconfig...it really will likely not help...it has a better chance of screwing something up than it does of helping you out...you aren't a professional so you shouldn't be doing things on your own that could screw up your system without a professional there...we can throw out all kinds of computer mumbo jumbo but we know what we are doing so it makes sense to us

just don't mess with your config stuff...if your computer used to shut down fine, you haven't added anything (that you know of), and now it's not, going in and screwing with msconfig doesn't make sense
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Old 08-29-2002, 01:54 AM   #14
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Quote:
Originally posted by -LD
let me just add, don't mess with msconfig...it really will likely not help...it has a better chance of screwing something up than it does of helping you out...you aren't a professional so you shouldn't be doing things on your own that could screw up your system without a professional there...we can throw out all kinds of computer mumbo jumbo but we know what we are doing so it makes sense to us

just don't mess with your config stuff...if your computer used to shut down fine, you haven't added anything (that you know of), and now it's not, going in and screwing with msconfig doesn't make sense
Thanks LD. I am a buisness tech for Gateway. I cover 95,98, ME, NT, windows 2000, and XP. As well as every printer, scanner, and camera that we sell. Not to mention hundreds of hardware configurations to include, desktops and laptops. I DO know what I am doing. If I can walk 70 year old little old laddies, through it, I am sure he will be ok.

Can i do this for windows XP Pro? Yes.

Here is my startup in case your worried.
they are in order:

mouse software
norton
gator (must have it running to rip DVD's )
hewlett packard drivers
msn msessenger
tablet software
office (duh)
Attached Images
File Type: jpg config.jpg (45.9 KB, 73 views)
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Old 08-29-2002, 02:04 AM   #15
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chosenwon, i know YOU know what you are doing, but HE is a lay person, not a computer geek like us...maybe you could tell him to randomly delete some regkeys too

besides, i would 99% guarantee doing what you suggest would not fix the problem...if you knew about 98 you would know that there are many known shutdown issues with 98 and 98se...your method risks potential, unrelated damage based on little or no logical reasoning and poor troubleshooting technique instead of addressing the known issues that are most likely the cause of the problem...standard (read good) troubleshooting technique would be to eliminate the known causes of the issue before attempting to lead a user through system changes no matter how minor
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Old 08-29-2002, 02:08 AM   #16
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and i wanted to ad...you do phone support for gateway *spooge*...yeehaw
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Old 08-29-2002, 02:10 AM   #17
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I have a paypal dollar that says editing the startup group through msconfig fixes him.


and you critique my answers? HA! yours are links to check IRQ settings, (yeah great idea, let the enduser mess with those!) or clearing NVRAM ( ok now stick your hand inside the case, and look for a little plastic jumpter the size of a big match head. BTW do this wrong and fry your MBD) I will give the shut down supplement, but that is not good either considering his issue JUST started. This is sooo third party software hanging up the system.
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Old 08-29-2002, 02:13 AM   #18
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Quote:
Originally posted by ChosenWon
I have a paypal dollar that says editing the startup group through msconfig fixes him.


and you critique my answers? HA! yours are links to check IRQ settings, (yeah great idea, let the enduser mess with those!) or clearing NVRAM ( ok now stick your hand inside the case, and look for a little plastic jumpter the size of a big match head. BTW do this wrong and fry your MBD) I will give the shut down supplement, but that is not good either considering his issue JUST started. This is sooo third party software hanging up the system.
my answers were links to any of dozens of Win98 shutdown issues...all KNOWN issues that should be checked first...of course i wouldn't recommend he open the case and poke things, but that's really no different than poking at software
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Old 08-29-2002, 02:13 AM   #19
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Quote:
Originally posted by -LD
and i wanted to ad...you do phone support for gateway *spooge*...yeehaw
And you do...what?

I only mentioned it (and usually try not to) because it is a direct pc troubleshooting job. which is exactly what he needs right now. I was just saying that I am qualified to give advice. I didn't say gateway techs are the greatest, because we both know they are not. Let's not get personal -LD, you seem like a cool guy, and I don't want to take it there with one of the few people that has credibilty around here.

-Mike
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Old 08-29-2002, 02:16 AM   #20
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Quote:
Originally posted by -LD
my answers were links to any of dozens of Win98 shutdown issues...all KNOWN issues that should be checked first...of course i wouldn't recommend he open the case and poke things, but that's really no different than poking at software
exactly. dozens of possiblities. he needs to get fixed now. Not hours from now after messing around with all that other crap. I am just saying I see this several times a day and this is where I go first, since it usually fixes it. There is a huge difference between poking at hardware and poking at software. How often does a regular user's NVRAM have to be cleared? Ok, now how often is it that AOL locks up somebody's system. software will tear apart a computer. I'm just saying start with the easy stuff that usually works anyway.
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Old 08-29-2002, 02:20 AM   #21
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Quote:
Originally posted by ChosenWon


And you do...what?

I only mentioned it (and usually try not to) because it is a direct pc troubleshooting job. which is exactly what he needs right now. I was just saying that I am qualified to give advice. I didn't say gateway techs are the greatest, because we both know they are not. Let's not get personal -LD, you seem like a cool guy, and I don't want to take it there with one of the few people that has credibilty around here.

-Mike
i do lots of random stuff...now i specialize in high availability, network storage, and backup solutions...i was also a test lab admin with 800+ linux servers, 300+ windows clients, and 2 dozen Windows servers

let's make that paypal for pinks!
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Old 08-29-2002, 02:24 AM   #22
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Quote:
Originally posted by -LD
i do lots of random stuff...now i specialize in high availability, network storage, and backup solutions...i was also a test lab admin with 800+ linux servers, 300+ windows clients, and 2 dozen Windows servers

let's make that paypal for pinks!
now i specialize in high availability Does this mean your un-employed? (not being sarcastic)

For pinks? I don't think I could afford your payments, and I know you can't handle the power of the N/A! hehehehe
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Old 08-29-2002, 02:31 AM   #23
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Quote:
Originally posted by ChosenWon


now i specialize in high availability Does this mean your un-employed? (not being sarcastic)
haha, no and yes...i just got laid off, sucks ass...high availability as in clustered servers, clustered storage, online backups, "business continuance" as some like to call it

basically things that make a business that can't afford to ever go down, stay up
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Old 08-29-2002, 02:35 AM   #24
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Quote:
Originally posted by -LD
haha, no and yes...i just got laid off, sucks ass...high availability as in clustered servers, clustered storage, online backups, "business continuance" as some like to call it

basically things that make a business that can't afford to ever go down, stay up
Damn, that sucks dude. The econemy has been especially hazardous to us in the tech firelds. Are ya gonna stay in it or look at anything different?

BTW how bout an update Imprezinator. ( it is Eric right? I get people mixed up that use the car names in the usernames.)
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Old 08-29-2002, 02:40 AM   #25
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i think i might get out of the industry...it pretty much sucks and is a bunch of BS anymore...it never comes down to what you know, it only comes down to who you know...and unfortunately i guess i don't know many of the right people

like today, my roommate (who apparently does know some of the right people) asked me to come to a consulting job he had been working...i am bored so i said what the hell...in two hours i fixed and improved what he had been working on for two weeks...now i'm not saying i'm smarter than him or anything, but i would have been 100 times better for this particular job than him...but he always gets hooked up with things that are over his head that i could do so much better...it's frustrating at times
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