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Old 07-15-2012, 02:42 PM   #1
typeNOyouRnot
Scooby Newbie
 
Member#: 244944
Join Date: Apr 2010
Location: Ohio
Vehicle:
2005 WRX

Default Don't deal with Lithia Subaru of Reno

I just had a horrible experience with Lithia Subaru in Reno. I spent all day yesterday on the phone with their sales reps trying to buy a new WRX they have on the lot.
We agreed on a price
They approved me for a loan and emailed me the numbers of the contract They accepted a $1000 non-refundable deposit over the phone on my credit card to hold the car until the following morning (soonest I could make it there)
They told me the car was mine
Gave me a VIN number so I could insure it
I went to my bank and withdrew $7000 for the rest of my down payment
I started driving toward Reno
Then they called me and said "Sorry the car just sold to another customer"
Are these guys F****** Kidding ME ?!!!!!!!
I've never felt so punked in my life.
I called the sales manager there and asked him what happened.
He says "sorry but the customer who was here in person has priority."
(I was on the phone with them trying to make the deal hours before the other buyer ever showed up)
He asked what he could do to make it up to me
I said "nothing because that was the last base WRX in that color left on the west coast". That is the only car I will buy (Been looking for it for months)
He says " well how about if I sell you that exact car but a 2013 for the same price when they arrive"
I said "OK that makes me feel a little better. Can I get that in writing?"
He avoided my question, I asked it again 2 more times.
He replyed" No problem, I'll get one of the sales reps to do that for you"
Following is the exact email I recieved (copyed'n'pasted):

Will sell you a 2013 base Wrx no spoiler for 25747 plus tax and fees according to chip Ciprion sales manager at reno Lithia Subaru will call as soon as ordering is available

Sent from my iPhone

This was sent from a salesman's personal email account and from an iPhone. This is my proof in writing? These guys are are F******* con artists
LITHIA SUBARU of RENO
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Old 07-15-2012, 03:58 PM   #2
Psirene
Scooby Specialist
 
Member#: 308506
Join Date: Jan 2012
Chapter/Region: SWIC
Location: Mesa, AZ
Vehicle:
2011 WRX Limited
Obsidian Black Pearl

Default

I always hear **** about Lithia in Reno. I bought my 240SX from them many, many years ago. That experience was fine, but I was ... more than a little hungover when I finally bought (full, in cash) and picked up the car.
Given Reno's proclivities for high rollers (and resulting treatment), it's not horribly surprising it was sold from under you. Although your deposit should have meant _something_.
At least they called you before you got too far? Were you driving from Ohio?
(disclaimer - I used to live in Reno for like 10 years)
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Old 07-15-2012, 06:56 PM   #3
typeNOyouRnot
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Member#: 244944
Join Date: Apr 2010
Location: Ohio
Vehicle:
2005 WRX

Default

Oh, yeah I need to update my info. I live in northern CA now (about a 3-hour drive from Reno). I guess it is better they didn't wait until I got there to inform me that I'm their little B****
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Old 07-15-2012, 07:23 PM   #4
Psirene
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Member#: 308506
Join Date: Jan 2012
Chapter/Region: SWIC
Location: Mesa, AZ
Vehicle:
2011 WRX Limited
Obsidian Black Pearl

Default

Well, that's not as bad. The drive from (I'm guessing heavily) Sac/Bay Area isn't nearly so bad.
The Subaru dealership in Carson had a Baja when I drove by last month... points for at least being coolish.
Did you get your deposit refunded?

Alternately, you could fly somewhere like, oh, Phoenix (cheapish flights via US Airways or Allegiant) for a car. Make a weekend trip of it. Fly out Friday night, pick up car Saturday, drive back Saturday night, overnight in Vegas, finish trip on Sunday.
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Old 07-15-2012, 11:37 PM   #5
typeNOyouRnot
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Member#: 244944
Join Date: Apr 2010
Location: Ohio
Vehicle:
2005 WRX

Default

Yes sounds like a nice road trip. I'm now looking at buying a car in New Hampshire and making a looooooooong road trip out of it. I'll visit some family along the way and get my new engine broke in in one shot. As for my deposit at Lithia, they said they refunded it to my card but it' not yet showing on my account. I think I trust that they are returning my deposit because not doing so would be downright fraud. Thanks for listening to my rant. Please tell your fellow enthusiasts about my experience so if they ever deal with Lithia, they'll know how much they are valued as a customer there.

Another thing I would like potential customers aware of is the possibility of their finance department intentionally "approving" you for a good loan with the intent on turning around to tell you it wasn't approved a week or two after you drive away with the car. This happened to me once (Roseville Auto Mall), I've seen this happen to two of my friends at other dealerships, and have heard many other stories. I have no evidence that Lithia was trying to do this to me but it sure did seem like it. I told them from the begining that I have the cash to buy the car outright but I want to finance to build credit. I currently don't have any verifiable income and my mother was willing to co-sign for me. They somehow "approved" me for Subaru's best financing available without a co-signer. They talked me into doing without a co-signer even though I wanted to add my mother to make sure it was a stable loan. I had a deep suspicion that they intended on hitting me with horrible loan terms after I already have the car in my name. Why else would they want to talk me into doing it without a co-signer? After all, I have no verifiable income.
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Old 07-16-2012, 12:08 AM   #6
-=Lobstah=-
Scooby Newbie
 
Member#: 132792
Join Date: Nov 2006
Chapter/Region: SWIC
Location: Scottsdale, AZ
Vehicle:
2007 Impreza WRX WG
WRB

Default

Ahh, road trip from New Hamster Did that last year, fun. 550+ in gas though
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Old 07-16-2012, 01:26 PM   #7
Psirene
Scooby Specialist
 
Member#: 308506
Join Date: Jan 2012
Chapter/Region: SWIC
Location: Mesa, AZ
Vehicle:
2011 WRX Limited
Obsidian Black Pearl

Default

Quote:
Originally Posted by typeNOyouRnot View Post
As for my deposit at Lithia, they said they refunded it to my card but it' not yet showing on my account. I think I trust that they are returning my deposit because not doing so would be downright fraud. Thanks for listening to my rant. Please tell your fellow enthusiasts about my experience so if they ever deal with Lithia, they'll know how much they are valued as a customer there.
If they don't refund it asap (check your pending transactions), dispute it with your credit card company (or whoever issues your card). That will at least get them moving.

Quote:
Originally Posted by typeNOyouRnot View Post
Another thing I would like potential customers aware of is the possibility of their finance department intentionally "approving" you for a good loan with the intent on turning around to tell you it wasn't approved a week or two after you drive away with the car. This happened to me once (Roseville Auto Mall), I've seen this happen to two of my friends at other dealerships, and have heard many other stories. I have no evidence that Lithia was trying to do this to me but it sure did seem like it. I told them from the begining that I have the cash to buy the car outright but I want to finance to build credit. I currently don't have any verifiable income and my mother was willing to co-sign for me. They somehow "approved" me for Subaru's best financing available without a co-signer. They talked me into doing without a co-signer even though I wanted to add my mother to make sure it was a stable loan. I had a deep suspicion that they intended on hitting me with horrible loan terms after I already have the car in my name. Why else would they want to talk me into doing it without a co-signer? After all, I have no verifiable income.
Yeah, that does sound a bit like a bait and switch. Seems, though, that it's fairly standard practice. I'm surprised that a Subaru dealership in Reno would be like that, since Subarus are so prevalent up there. You could complain to SOA... dealerships seem to pressure you to rate them well (at least in my experience... done nicely at Superstition Subaru, done really poorly at Power Toyota in Tempe) that getting bad feedback at the corporate level might... do something. That's just supposition, though.

I don't know if auto loans build good credit faster, but alternately you could just buy it outright and loan out on something else that's less expensive (less interest, etc.). Get a credit card, buy a stupidly comfortable chair at La-z-boy (been there, done that, love my chair), or something like that. I expect it would be more in your credit report's benefit to have the equity of your car, rather than the debt of the loan, even if you do pay it off. Unless you pay it off in like 12 months or something. If you're not looking to make another large purchase, then carrying the debt shouldn't be a problem.

Then again, this is just my conjecture, based on previous knowledge. I'm not 100% certain about it. Except for disputing the charge with your credit card company.
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Old 07-16-2012, 03:27 PM   #8
Empire4vr
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Member#: 289728
Join Date: Jul 2011
Chapter/Region: SWIC
Location: Chandler, AZ
Vehicle:
2011 WRX Hatch
OBP

Default

That really stinks man. I had a nearly as annoying situation when I bought mine. I live in Phoenix and could not find a 2011 base model, wingless WRX in WRB ANYWHERE on the Western half of the country. Of course this was about a year ago when Japan wasn't shipping anything over to us. I finally saw one online in L.A. so I called them to get the details. They seemed cool enough, but not too knowledgeable about the car. Turns out it was a Ford dealership who purchased the Subaru dealership across the street from them and got rid of all the Subaru employees. They tried to screw me over on my APR but I got it sorted out. In the end it was a good trip though. Early flight to L.A. then a long but fun drive back home to Phx that afternoon. I hope you get yours soon!
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