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Old 07-18-2012, 01:10 PM   #1
scooby24
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Default My negative experience with Forgestar Wheels

I ordered 18x9 et37 square F14's from forgestar in "brilliant silver".

It was a 9 week wait from the time of ordering to the day the wheels showed up.







Immediately upon inspection I noticed some significant flaws on the inside of the barrels of the wheels with the clear. They appeared scratched. I tried not to let it bother me since from the outside they looked good.

Upon mounting I realized I needed a slight roll. As I went to remount the wheels to the hub one slipped off the hub and rubbed the rotor dust shield. This was the result.



Picking at the clear it was obvious that it didn't stick to the base coat at all and was just floating on the wheel, waiting to fall off.

Calling my dealer back we spoke with Forgestar and they indicated they had a few complaints about this color silver and were sourcing a new supplier of the color and would refinish the wheels with the new color.

4 weeks go by with no word after having shipped the wheels back to them. I call and follow up and am told "we just got them" and hinted at me being unreasonable for expecting them turned around so soon.

6 weeks later I finally get them back and upon unboxing I immediately note the color is off.

I called Forgestar and they assured me these are my wheels and that it's the same color.

It's darker, duller, flatter and just looks....bad. I get them mounted anyways hoping they will look okay on the car.

This lighting is actually much more forgiving. Without direct light on them they are quite dark and look like a primer gray. There's no reflection off the color at all.







In my complaint to Forgestar I am provided with the true explanation.

Quote:
I do apologize that its not what you wanted. I understand the fact of not wanting to send back again and have to wait. On other news just want you to know we didn't change the base of this color we just fix the problem you were having with how it was peeling and strip it & re did the clear coat so it is the original finish you desired. Im glad this time around the wheels didn't peel & are drivable & livable I do apologize that your not left more than thrilled with them but just satisfied.
The truth is they stripped the clear (probably sandblasting) which would have pelted the hell out of the base color which dulled it and remove a lot of the color itself...then just recleared it. Didn't recolor it with the "new" silver they were supposedly sourcing. I was lied to and the job was done half assed.

At this point I will not send them back. I cannot keep driving on my winter tires for another month and a half for them to "fix" these a third time.

I will now be refinishing them locally apparently on my own dime since Forgestar isn't offering any kind of alternative.

I would highly, HIGHLY discourage anyone from ordering wheels from Forgestar....ever.

I'm so livid right now. I called them once more to ask what they can do to make it right and all I get is that they didn't change the base coat, the color is what it is and they "don't know what to tell [me]"

I tell them the color is different. Period. And they say they didn't do anything to the color and that's that. They have the pictures but are sticking to their story.
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Old 07-18-2012, 01:10 PM   #2
scooby24
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There's no end to their bull****.

I filed a BBB complaint and here's the response I got from the BBB rep.

Quote:
We received the following response to your complaint submitted against the above mentioned company “The customers complaint is for a different wheel brand not iForged.”
iForged is the company name. Forgestar is their brand. If I cannot file a complaint to the company iForged for their forgestar brand, I cannot log a BBB complaint since there is no company called Forgestar published....only iForged.

Now I've got to provide any an all documentation supporting the claim that Forgestar is iForged.

I sent them this picture along with my e-mails with Crystal whose e-mail happens to be Crystal@iforged.com

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Old 07-18-2012, 01:10 PM   #3
scooby24
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Bump, my BBB complaint was "addressed" with them denying any color alteration and considered it "case closed"

This is what forgestar believes is the same color and has refused to address. Be warned, if the color did indeed not change, than this is what their bright silver will look like with their new clear coat supplier. It is anything but bright, or silver.

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Old 07-18-2012, 02:05 PM   #4
phenryiv1
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How did you pay for them?
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Old 07-18-2012, 02:19 PM   #5
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Quote:
Originally Posted by phenryiv1 View Post
How did you pay for them?
Cash through a dealer of theirs. No options to regain money lost or invested in refinishing them myself, as would appear to be my only option at this point.
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Old 07-18-2012, 02:29 PM   #6
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Quote:
Originally Posted by scooby24 View Post
Cash through a dealer of theirs. No options to regain money lost or invested in refinishing them myself, as would appear to be my only option at this point.
That sucks...might have to go small claims court. File locally and they will have a heck of a time dealing with a local court claim against them.
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Old 07-18-2012, 02:31 PM   #7
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Originally Posted by phenryiv1 View Post
That sucks...might have to go small claims court. File locally and they will have a heck of a time dealing with a local court claim against them.
I wondered how that would work. If they were sent a summons from my local county courthouse would they have to fight the battle remotely or send someone half way across the country to address it?
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Old 07-18-2012, 02:43 PM   #8
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Originally Posted by scooby24 View Post
I wondered how that would work. If they were sent a summons from my local county courthouse would they have to fight the battle remotely or send someone half way across the country to address it?
They will have to respond to the suit by replying to the court where the suit was filed, but they may press for a change of venue, particularly if they don't have a physical address in your state. However if they have a retailer or authorized reseller in your state (particularly in your city or county), then they will have a much tougher time getting the case moved.

(This is how it works in WV...YEMV.)
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Old 07-18-2012, 02:48 PM   #9
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Having said the above, what woudl be an acceptable resolution? Replacement? Repainting? Return & refund? Refund plus compensation for costs of shipping, mount and balance...?

If you don't know what you want, you'll never get it.

Also, determine what you'd be willing to take to go away. I had to sue a car dealership for money that I lost due their written misrepresentation of a vehicle and their failure to properly execute on a "We Owe" contract. I had sold the vehicle (at a huge loss after having it operable for only 12 days over 2 months) by the time the suit got rolling, so I was willing to settle for a monetary sum to compensate me for the loss rather than them having to make the vehicle right.

You may have to determine how much less the wheels are "worth" with the paint/finish that yuo don't like versus their value if they were as you expected.
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Old 07-18-2012, 02:53 PM   #10
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Originally Posted by phenryiv1 View Post
Having said the above, what woudl be an acceptable resolution? Replacement? Repainting? Return & refund? Refund plus compensation for costs of shipping, mount and balance...?

If you don't know what you want, you'll never get it.

Also, determine what you'd be willing to take to go away. I had to sue a car dealership for money that I lost due their written misrepresentation of a vehicle and their failure to properly execute on a "We Owe" contract. I had sold the vehicle (at a huge loss after having it operable for only 12 days over 2 months) by the time the suit got rolling, so I was willing to settle for a monetary sum to compensate me for the loss rather than them having to make the vehicle right.

You may have to determine how much less the wheels are "worth" with the paint/finish that yuo don't like versus their value if they were as you expected.
Good questions, not sure I know how to answer them right now because I'm still angry and not thinking clearly/fairly.

While they did pay for shipping to and from under warranty repair, IMO that's all moot as I'm left with a product that's still needing the same repair (refinishing).

I want to go outside of their business to get it addressed as it took 5 weeks for the original repair. In 100+ degree heat, I do not want to be left driving on my winter tires for another month and a half when I can get a 2 day turnaround locally.

I'd like them to compensate me for the 400-800 repair bill I'd receive in getting them stripped and repowdercoated. Is that fair in your opinion?
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Old 07-18-2012, 02:58 PM   #11
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Quote:
Originally Posted by scooby24 View Post
Good questions, not sure I know how to answer them right now because I'm still angry and not thinking clearly/fairly.

While they did pay for shipping to and from under warranty repair, IMO that's all moot as I'm left with a product that's still needing the same repair (refinishing).

I want to go outside of their business to get it addressed as it took 5 weeks for the original repair. In 100+ degree heat, I do not want to be left driving on my winter tires for another month and a half when I can get a 2 day turnaround locally.

I'd like them to compensate me for the 400-800 repair bill I'd receive in getting them stripped and repowdercoated. Is that fair in your opinion?
In MY opinion? It depends. Were they powdercoated from the beginning? If not, then asking for the costs of powdercoating is too much (unless the costs are clos to that of painting). If they were PC'ed, then yes, it seems fair.

Call around and get 2-3 powdercoating quotes and a couple of painting quotes.

Don't forget to add the costs of tire removal and re-mounting.

Also (and this sucks), don't expect to be compensated for the irritation and inconvenience. You MIGHT get compensated for time and trouble in court, but it is a longshot.
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Old 07-18-2012, 03:04 PM   #12
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Yeah they were powdercoated to begin with which makes the cost more expensive as it would be tough to strip...regular sand blasting won't work according to a company I spoke with. They have to glass bead it which a lot of places don't do.

The costs of removal and re-mounting is low as I have friends in the industry that have been kind enough to take care of me in those regards and I don't want to ask for money I didn't spend to begin with.

I also wouldn't expect compensation beyond what it would take to get them fixed. My story posted here and many other places is my compensation for the frustration I've endured.
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Old 07-18-2012, 05:50 PM   #13
sc00by4life
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Sandblasting removes powdercoat.

But the question is, is of they were pc'd in the first place why were they cleared?
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Old 07-18-2012, 06:12 PM   #14
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Quote:
Originally Posted by sc00by4life View Post
Sandblasting removes powdercoat.

But the question is, is of they were pc'd in the first place why were they cleared?
I too was not sure why they do this. They claim to be one of the few manufacturers that uses clear for their wheels via powder coat at no charge...well now I'm wishing they wouldn't have.
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Old 07-18-2012, 08:42 PM   #15
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Quote:
Originally Posted by scooby24

I too was not sure why they do this. They claim to be one of the few manufacturers that uses clear for their wheels via powder coat at no charge...well now I'm wishing they wouldn't have.
Typically the gloss coat or "clear" is baked into the pc mixture. Very strange.
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Old 07-20-2012, 08:06 AM   #16
08mendozasti
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I had a simillar problem with them... Place the order, 9 weeks later got the wheels just to find out the offset was wrong... (Wont clear the front calipers...). So great, now i have to use 5mm spacer in the front...
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Old 07-20-2012, 09:19 AM   #17
scooby24
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Originally Posted by 08mendozasti View Post
I had a simillar problem with them... Place the order, 9 weeks later got the wheels just to find out the offset was wrong... (Wont clear the front calipers...). So great, now i have to use 5mm spacer in the front...
Yikes, did you mention it to them? Did they offer to take care of it?
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Old 07-20-2012, 02:43 PM   #18
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I have good news to report. Forgestar and myself have reached an amicable solution and my issue is resolved.
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Old 07-20-2012, 08:54 PM   #19
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Well, what is it?
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Old 07-20-2012, 09:10 PM   #20
Kris.is.awesome
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Because BMW owner.
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Old 07-20-2012, 11:08 PM   #21
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Well, what is it?
I have been given the compensation required to have them refinished by a local shop.
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Old 07-20-2012, 11:09 PM   #22
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Because BMW owner.
Sorry but we're one in the same. 2 WRX's, 2 STI's, 2 Legacy's and this is my 2nd BMW.
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Old 07-23-2012, 12:06 PM   #23
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Quote:
Originally Posted by scooby24 View Post
Yikes, did you mention it to them? Did they offer to take care of it?
Apparently the vendor gave them the wrong offset info... After arguing almost all day with the vendor, the reimburse me $300 bucks. Not bad but still hate the fact that i have to use freaking spacers...
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Old 07-23-2012, 12:32 PM   #24
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A few pics; IForge Forgestar 18x8.5 Piano black and who know the offset...



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Old 07-24-2012, 04:04 AM   #25
Patrick Olsen
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Quote:
Originally Posted by 08mendozasti View Post
A few pics; IForge Forgestar 18x8.5 Piano black and who know the offset...
If only someone would invent some sort of stick or metallic tape with numbers on it at fixed intervals, then we would be able to measure things! Until that happens, though, we will all remain in the dark.
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