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Old 08-14-2012, 06:01 PM   #76
Touge86
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I don't get how paying for a brand new car from a dealership and expecting perfection within reason equates to me not working on my own cars? Based on that logic, should I buy some tubing and a welder and start building my own cars? I guess that is what you guys did right? Since you don't pay people to work on your cars? I guess I don't get the logic there.

I don't get how holding a company to the performance standards that they advertise is making a big deal. They have already told me that this is a big deal. Once again, if the part is not necessary, why is it on the car? What purpose does it serve?

Also lets talk about why its a big deal to repaint body panels on a pearl white car. Have any of you painted three stage pearl?
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Old 08-14-2012, 06:06 PM   #77
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Originally Posted by MNBD View Post
What baffles me is how the technician doing the PDI missed that. Either the person examining the car missed it (Don't quite know HOW you would miss it.), or saw it and neglected (Or was ordered to ignore the damage by management.) to note it on the RO.

I would definitely ask to see the PDI worksheet the technician filled out prior to anyone purchasing the vehicle. If it's given a clean bill of health on there, you have another strong leg to stand on.

I am a technician at a KIA dealership and are supposed to run a "fine thooth comb" through damn near everything to make sure there's no damage to any component.

And....

If I were to miss something like that the dealership would have to almost quite literally bend over and make it right. No matter the cost. Your dealership should be no different.

Good luck with everything. I'm interested to see how they handle the rest of this.
I was a Tech at the local Kia dealership and i understand exactly what you mean about a "fine tooth comb". That is unless the person that did the pdi got mad and started beating the car.

I would be pissed if i bought a new car with damage like that
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Old 08-14-2012, 06:08 PM   #78
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Originally Posted by cdoliver View Post
Again, what happens if the same machine that f'd up that part f'd up something important like welds in a crumple zone... F free service
Well of course that would be a completely different issue.

Don't get me wrong, I'd be ticked. But there's stuff to be ticked off enough about to sue, and there's stuff that you're ticked off about, but it's just one of those things that happens sometimes...with little to no affect on you.

IMHO, what makes the world a better place is more people getting over the meaningless things, and only fighting the fights that need fighting.

I'm having a hard time seeing how you could disagree with that.

A new car? For that? Are we looking at the same pictures?
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Old 08-14-2012, 06:11 PM   #79
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I guess I don't get the logic there.
Yeah, you weren't even close to getting the logic there.

He was referring to a personality type.



Unrelated note:

I don't think there is a single person posting in here that wouldn't be pissed, self included. That's not people are posting about.

Again, to each there own. But to a lot of people, requesting a new car over something trivial like that comes off as...well...someone who doesn't work on their own car.

Again:

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Originally Posted by 69subaru360 View Post
Give me a ****ing break, take a pair of pliers and bend it back.

Last edited by REX8; 08-14-2012 at 06:18 PM.
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Old 08-14-2012, 06:16 PM   #80
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When did I say I was going to sue them? Demanding a replacement vehicle, or returning my vehicle are different than a lawsuit. I said I would seek representation possibly in order to have the car returned/ Replaced under the Utah Lemon Laws, But I don't think I made mention of a lawsuit.

I agree with you, frivolous lawsuits are degrading to society. I am only asking that I get what I paid for. Nothing more, nothing less. There is the matter of diminished value associated with repairs, but I am not seeking any settlement on the vehicle. If I made something sound like I was hoping to get paid out and really break the man on this, I apologize. I just want what I paid for.
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Old 08-14-2012, 06:32 PM   #81
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what wast the build date of the vehicle?
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Old 08-14-2012, 06:39 PM   #82
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[...]Again, to each there own. But to a lot of people, requesting a new car over something trivial like that comes off as...well...someone who doesn't work on their own car. [...]
I don't agree with you there. And I work on my own cars, motorcycles, washing machines, dishwashers, and whathaveyou . I may not request a brand new car but I'd want a written document explaining in great detail that this crushed/bent piece of sheet metal is actually no big deal (said document would need to be written by a competent expert with no conflicting interests).
Why buy a pre-crushed brand new car? Crushing the car on your own or having some mofu crush the car for you it's part of the brand new car ownership experience. Why deprive a fellow car enthusiast from crushing/dinging/denting its own brand new car?
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Old 08-14-2012, 06:46 PM   #83
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After taking delivery of the vehicle, I noticed that a part of the frame in the trunk was significantly damaged. I showed the sales person as well as the Scion Sales Manager the damage. The Sales Manager assured me that the damage was minimal and would be easily fixed so that I couldn't tell anything had ever happened. With his assurance, I left the lot with the car (1ST MISTAKE).
Looking at the damage, it's clearly not going to impact how the car drives, but I bet it could certainly damage stuff you put in the trunk... given what the sales manager said, if they can't just push it back into place and make it so that you couldn't tell anything had ever happened without cutting up parts and having to respray portions of the exterior of the car, I would expect a replacement or a substantial discount on the cost of the car.

A new car shouldn't have obvious damage (doesn't mean that there aren't plenty of "new" cars sold which have damage or have been repaired, just that it shouldn't happen) - I would be pissed if it happened to me!

Sounds like they are going to come through for you - hope they do!
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Old 08-14-2012, 06:55 PM   #84
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what wast the build date of the vehicle?
June 2012
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Old 08-14-2012, 06:56 PM   #85
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They called me a moment ago and said they will have a decision for me by Friday.
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Old 08-14-2012, 07:05 PM   #86
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Originally Posted by aaron0815 View Post
Heard the handling is slightly better on BRZ
They have the exact same suspension setup.


To the OP - Contact the owner of the dealership. I work for a Toyota dealership in new york, and if a customer contacts the owner about a problem he's having, it gets resolved IMMEDIATELY. Best of luck to you.
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Old 08-14-2012, 07:48 PM   #87
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They have the exact same suspension setup.

No, for the 100th time, they do not. They are most certainly tuned differently, and thus have distinct handling characteristics. This has been well covered.
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Old 08-14-2012, 07:50 PM   #88
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I may not request a brand new car but I'd want a written document explaining in great detail that this crushed/bent piece of sheet metal is actually no big deal (said document would need to be written by a competent expert with no conflicting interests).
I don't think anyone is disagreeing with you.

But, as you said, you likely wouldn't request a brand new car. That's the point.

Quote:
Originally Posted by neg_matnik View Post
Crushing the car on your own or having some mofu crush the car for you it's part of the brand new car ownership experience. Why deprive a fellow car enthusiast from crushing/dinging/denting its own brand new car?
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Old 08-14-2012, 10:14 PM   #89
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For all the "just bend it back" folks: it's a gusset at the corner of an open section of the car (reinforcement for a higher load area to reduce flex). Since it was bent that way before paint, there are at least four spot welds I can see that aren't connected on said gusset. It may only be a minor structural piece, but the point is: it's a brand-new car, and it came from the factory with a bent piece of metal missing welds. On the positive side, it seems Toyota is taking the time to make sure he gets an acceptable solution.
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Old 08-15-2012, 12:22 AM   #90
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Plenty of brand new vehicles are sold with thousands of miles on them. Whether they were driven a significant distance as a dealer trade or driven as a demo by management or whoever, they still can and do get sold as "new". Some are damaged on transport and many are damaged on lots and repaired, still sold as new. That's just the way it is. A dealer may be willing to cut you a deal on a vehicle but they're still technically sold as new.

I really wish I could find the pictures, but we had a lot man driving one of the first 2010 Outbacks we got in. He made a turn, looked down, and when he looked up, there was a nice big pole. The car looked totaled to me, but I am nowhere near an authority on it(obviously). I believe the cost of just the parts to fix everything was like $10K or $11K. He even bent the steering wheel. The airbag didn't deploy, which was odd. Sat there forever. FINALLY they decided to fix it. Only had 15 miles on it. We fully disclosed what had happened and gave the dude who bought it a 6yr/100K mile Gold Plus warranty free of charge. Only time we see him is oil changes.
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Old 08-15-2012, 05:28 AM   #91
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I'm not a body man but I am a fabricator/welder. I am positive that I could repair that without causing enough heat for the need of a respray. That being said, most body shops aren't weld experts.
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Old 08-15-2012, 07:26 AM   #92
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man...i bet there was some d000000ds goin plenty ape **** when they got the pics of that at the plant

there is gonna be some real ass chewin goin on i think
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Old 08-15-2012, 08:34 AM   #93
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I say that whatever money it cost for the fix, make them take it off your loan (if you have one). Pay it off faster!
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Old 08-15-2012, 10:43 AM   #94
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I'm not a body man but I am a fabricator/welder. I am positive that I could repair that without causing enough heat for the need of a respray. That being said, most body shops aren't weld experts.
Well if this all goes south with them, maybe I will call you up for some repairs when I am down there in November.

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Originally Posted by masterforce View Post
I say that whatever money it cost for the fix, make them take it off your loan (if you have one). Pay it off faster!
I am sure they will take care of me. I think if they were going to just leave me in the curb on this, they would have by now.
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Old 08-15-2012, 07:54 PM   #95
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Subscribed to hear about outcome! Good Luck Touge86
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Old 08-16-2012, 05:49 PM   #96
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I appreciate the support and opinions of everyone following this. I was contacted by Jalopnik today. I guess they are doing a write up about this tomorrow. I should also be hearing from Toyota tomorrow.

Toyota has been really good so far, so I am not doubting that they will take care of me and get this resolved.
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Old 08-16-2012, 05:54 PM   #97
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I appreciate the support and opinions of everyone following this. I was contacted by Jalopnik today. I guess they are doing a write up about this tomorrow. I should also be hearing from Toyota tomorrow.

Toyota has been really good so far, so I am not doubting that they will take care of me and get this resolved.
If it were me, I'd wait to have this resolved before contacting the media, especially if Toyota is treating you fairly. You'd hate for Jalopnik to take the story, oversensationalize it and run away with it, while hurting your negotiations with Toyota in the process.
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Old 08-16-2012, 06:02 PM   #98
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If it were me, I'd wait to have this resolved before contacting the media, especially if Toyota is treating you fairly. You'd hate for Jalopnik to take the story, oversensationalize it and run away with it, while hurting your negotiations with Toyota in the process.
The thing is that once this becomes public information (the first day I posted here or on any other forum) this could become as big or little as the people reading about it. I personally think it is good to have exposure in this type of case, because toyota is trying to create a good public opinion of them and the way they handle customer service. If I were to post that I thought they were super nasty, and lied about how this is handled, than maybe, but I have given them the benefit of a doubt throughout the process that they would take care of me. I am still optimistic that they will do what is right.

As far as what Jalopnik posts, I agree with you in that they may make a bashing out of it, and I really cant control that. I did not give them any additional information that they could not have found here on the forum.
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Old 08-16-2012, 06:13 PM   #99
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Originally Posted by Touge86 View Post
The thing is that once this becomes public information (the first day I posted here or on any other forum) this could become as big or little as the people reading about it. I personally think it is good to have exposure in this type of case, because toyota is trying to create a good public opinion of them and the way they handle customer service. If I were to post that I thought they were super nasty, and lied about how this is handled, than maybe, but I have given them the benefit of a doubt throughout the process that they would take care of me. I am still optimistic that they will do what is right.

As far as what Jalopnik posts, I agree with you in that they may make a bashing out of it, and I really cant control that. I did not give them any additional information that they could not have found here on the forum.

Maybe you should have waited to post anything until you found out how Toyota was going to take care of you. They may treat you awesome; but Jalopnik can still trash them. That wouldn't be fair. I guess that would depend on how much of an issue this really is(how many cars involved).
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Old 08-16-2012, 07:55 PM   #100
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What baffles me is how the technician doing the PDI missed that. Either the person examining the car missed it (Don't quite know HOW you would miss it.), or saw it and neglected (Or was ordered to ignore the damage by management.) to note it on the RO.

I would definitely ask to see the PDI worksheet the technician filled out prior to anyone purchasing the vehicle. If it's given a clean bill of health on there, you have another strong leg to stand on.

I am a technician at a KIA dealership and are supposed to run a "fine thooth comb" through damn near everything to make sure there's no damage to any component.

And....

If I were to miss something like that the dealership would have to almost quite literally bend over and make it right. No matter the cost. Your dealership should be no different.

Good luck with everything. I'm interested to see how they handle the rest of this.
Beat me to it. I work for a Toyota dealer in Service and that was the first thing I thought was how did that get missed.
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