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Old 08-21-2012, 12:37 AM   #126
Touge86
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Alright decision time. I received the letter today from Toyota's regional office in Denver, Colorado.
I really don't have time to unpack the scanner right now, so I will just type up the options they gave me:

Option 1-

Vehicle Replacement
Will NOT replace/refund clear bra (which is funny because if I had bought it from them they would have replaced it)
Requires that I sign a statement to attest to the fact that the vehicle was not previously damaged or repaired.
I get a comparable version of the car/ options. I could wait up to 120 days to receive the replacement.
Toyota won't charge me for mileage on the faulty vehicle, but they don't tell me if I will have a car or not while I wait as long as 120 days.

Option 2-

I keep the car
Toyota will fix the damaged area through their shop (it does not detail which of the two repair options I could do)
Toyota will give me a Toyota extracare Platinum 7yr/ 100,000 mile warranty with a $0 deductible.
Toyota will give me $500 Toyota giftcard (not sure what I would even spend that on?)

The letter says that I have 30 days to make a decision and get things rolling. I am still leaning towards vehicle replacement, but I don't know some of the details such as what I will be driving for potentially 4 months while I wait for a car?
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Old 08-21-2012, 12:50 AM   #127
JH1304
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I would definitely consider that option #2... Seems like a good deal with the warranty and a bit of cash for some goodies if you decide you want some.
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Old 08-21-2012, 01:01 AM   #128
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Does that mean no modding for 7 years/100000miles?
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Old 08-21-2012, 01:25 AM   #129
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Quote:
Originally Posted by chemtek View Post
Does that mean no modding for 7 years/100000miles?
isn't it hard to gain power without spending big bucks on subaru NA engines?
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Old 08-21-2012, 01:29 AM   #130
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Regardless of your decision. I myself would want a new car. Yes, you might be out of a car for 4months and you have to take that into consideration. You paid for a new vehicle and should receive one.

I think its a d-bag move on Toyota not reimbursing you for the clear bra. They should give you added options on the FR-S (Fully loaded).
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Old 08-21-2012, 01:31 AM   #131
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Quote:
Originally Posted by tnguye09 View Post
isn't it hard to gain power without spending big bucks on subaru NA engines?
That's with a lot of vehicles not just Subaru. Most if not all N/A cars add on a turbo which cost owners close to 5,000$ or more.
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Old 08-21-2012, 01:44 AM   #132
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Yeah I am still pulling towards the replacement. I will probably void a warranty close to 25/30k miles, so the extra 70 would be worthless. Honestly though I can't get around without a car for up to 4 months. I drive around 40 minutes each way to work daily so that will stink if I can't get what I want because of availability.
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Old 08-21-2012, 08:37 AM   #133
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New car
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Old 08-21-2012, 08:41 AM   #134
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Quote:
Originally Posted by Touge86 View Post
Yeah I am still pulling towards the replacement. I will probably void a warranty close to 25/30k miles, so the extra 70 would be worthless. Honestly though I can't get around without a car for up to 4 months. I drive around 40 minutes each way to work daily so that will stink if I can't get what I want because of availability.
You can't void a warranty. Even if you throw an exhaust, etc. on the car...you're only potentially looking at claim denials for serious engine problems. There's an entire car around that powertrain that will still be covered by the warranty.

And that's even assuming the dealer would deny simple powertrain claims for stuff like an exhaust, etc. Many don't. If you really worried about it, I'm sure the TRD catalog will have enough parts, including engine/exhaust/intake/suspension in it to keep you entertained...while being 100% confident of retaining your warranty.


In any case, no, your warranty will not be voided.


Really think you're nuts not taking deal #2.

Last edited by REX8; 08-21-2012 at 08:48 AM.
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Old 08-21-2012, 08:41 AM   #135
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You will always wonder if the repairs are "as good as new."

Edit: Will you always wonder if the repairs are "as good as new?"

Get clarification on whether you will be able to continue to drive your current car until the replacement is available and whether or not you will have any choice in the color/options. With that information, make your decision to go with the replacement vehicle or take the extra warranty.

Last edited by jebjkey; 08-21-2012 at 08:55 AM.
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Old 08-21-2012, 08:47 AM   #136
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Originally Posted by jebjkey View Post
You will always wonder if the repairs are "as good new."
With a serious amount of damage, I would agree. But this is not serious, at all. It could never get fixed, and the owner wouldn't have the slightest clue anything was ever wrong with the car.


Then there's the fact that the car is warrantied to 100k miles. So if, god forbid, the primer started to flake off the repaired 4 inches on internal sheetmetal, it would be taken care of.

Again, their is no functional reason not to pick option number 2. There is only some mental block of having a "perfect" new car, vs. having a car that is functionally equivalent to said perfect car.

An anal person goes #1, a practical person picks #2, all day every day.
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Old 08-21-2012, 10:42 AM   #137
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Quote:
Originally Posted by REX8
"An anal person goes #1, a practical person picks #2, all day every day."
I like that!!
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Old 08-21-2012, 10:47 AM   #138
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Can you ask them to move the clearbra'd parts to your new car?
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Old 08-21-2012, 10:54 AM   #139
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Think I'd take #2, even though you'll be without the car for the repair process....maybe insurance would cover a rental?? With that $500, you could probably get a trd exhaust/etc. if available, and still have no worries with warranty.
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Old 08-21-2012, 11:49 AM   #140
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Option 1.

New Vehicle with conditions.
A) Until such time as new vehicle arrives, they cover rental. Refuse to drive current car as substitute "for safety reasons". In an accident, don't know how well vehicle will protect you. And...

B) They cover any additional expenses, if any, for new car. (Tax/title/registration/no document fees). It should be a zero dollar exchange. This is their problem to make good on, not yours to figure out.
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Old 08-21-2012, 12:21 PM   #141
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I gave my new point of contact a call to go through a few of the details in the letter. She was EXTREMELY nice to me and easy to talk to. I did not make any demands or additional requests, but only called to ask questions and gain clarification on the letter that I received yesterday.

Here are the questions that I asked regarding the situation as well as what Toyota's resolution would be for each:

Should I choose to keep the car and accept your compensation, what is the status of the vehicle history report? Because the car would be fixed through a National Toyota Entity, the work would be recorded on the vehicle's National History Report.

Should I choose the option of vehicle replacement with a potential 120 day wait, what would I drive in the mean time? The vehicle purchased would maintain in my possession until the replacement transaction occurred. Because the vehicle was financed through Toyota Financial, they would look at a collateral change (so I don't have to have an entirely new account set up) and I would treat the current FRS as my normal vehicle until the replacement came. I was also told that in the 23 years she has worked in her position at Toyota, this is the FIRST time that she has seen vehicle replacement offered. She had already looked at availability, and I would have to order the car (which I would rather do than to take whats on a lot for some reason). She did say that the 120 day wait is the extreme condition though and they want to set the expectation though it wont always be the case (I can wait 120 days, especially if I am driving their car in the meantime).

Point 3 in the letter (posted below) states that "You are required to pay all costs for additional accessories or options that were not on the original vehicle," Does this mean that the Clear Bra is not replaced along with the vehicle? This is somewhat of a CYA blanket statement. With items adhered to the vehicle (Bra/ Tint), the rules are different. It will be replaced, though who will do the work remains to be answered. Her responses led me to believe that whoever the dealership sublets their clear bra work to would do the job (which is A OK with me).

I gave my new point of contact a call to go through a few of the details in the letter. She was EXTREMELY nice to me and easy to talk to. I did not make any demands or additional requests, but only called to ask questions and gain clarification on the letter that I received yesterday.

Here are the questions that I asked regarding the situation as well as what Toyota's resolution would be for each:

Should I choose to keep the car and accept your compensation, what is the status of the vehicle history report? Because the car would be fixed through a National Toyota Entity, the work would be recorded on the vehicle's National History Report.

Should I choose the option of vehicle replacement with a potential 120 day wait, what would I drive in the mean time? The vehicle purchased would maintain in my possession until the replacement transaction occurred. Because the vehicle was financed through Toyota Financial, they would look at a collateral change (so I don't have to have an entirely new account set up) and I would treat the current FRS as my normal vehicle until the replacement came. I was also told that in the 23 years she has worked in her position at Toyota, this is the FIRST time that she has seen vehicle replacement offered. She had already looked at availability, and I would have to order the car (which I would rather do than to take whats on a lot for some reason). She did say that the 120 day wait is the extreme condition though and they want to set the expectation though it wont always be the case (I can wait 120 days, especially if I am driving their car in the meantime).

Point 3 in the letter (posted below) states that "You are required to pay all costs for additional accessories or options that were not on the original vehicle," Does this mean that the Clear Bra is not replaced along with the vehicle? This is somewhat of a CYA blanket statement. With items adhered to the vehicle (Bra/ Tint), the rules are different. It will be replaced, though who will do the work remains to be answered. Her responses led me to believe that whoever the dealership sublets their clear bra work to would do the job (which is A OK with me).

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Old 08-21-2012, 12:21 PM   #142
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Option 1 will not be a new car.

"comparable version of the car/ options."

It will be a demo model from a dealer, or a very short lease return or something similar.

If you have 30k, they will get you a replacement with similar mileage.
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Old 08-21-2012, 12:52 PM   #143
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Quote:
Originally Posted by bland View Post
Option 1 will not be a new car.

"comparable version of the car/ options."

It will be a demo model from a dealer, or a very short lease return or something similar.

If you have 30k, they will get you a replacement with similar mileage.

After talking to her today, they would be ordering a new car from the factory.
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Old 08-21-2012, 01:09 PM   #144
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You could get your replacement vehicle four months from now and get hit a month later and have to get it repaired anyways. Happen to me in parking lot by an unlicensed driver 5 weeks after driving off the dealership lot (cosmetic wheel, bumper, and quarter panel).

Considering the area in question has no affect on driveability, I say get it repaired and take the extras cause **** happens and you never know when.

Option 2 is the practical choice.
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Old 08-21-2012, 01:36 PM   #145
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Option 2 all the way. I wouldn't even consider a new car, if it were me. Simple bolt on's won't void a warranty. As I understand, if you are denied warranty work because of a bolt on mod(intake, exhaust,ect) then the dealer has to prove that said bolt on part is what cause the failure. It's a Sema law but I forget what it's called.
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Old 08-21-2012, 01:41 PM   #146
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Quote:
Originally Posted by Wikster
You could get your replacement vehicle four months from now and get hit a month later and have to get it repaired anyways. Happen to me in parking lot by an unlicensed driver 5 weeks after driving off the dealership lot (cosmetic wheel, bumper, and quarter panel).

Considering the area in question has no affect on driveability, I say get it repaired and take the extras cause **** happens and you never know when.

Option 2 is the practical choice.
with that logic why not buy a salvage title car because you may total it someday? 500 bucks of Toyota credit is really weak in my eyes and the warranty wouldn't appeal as much because gear heads often void them early anyhow.

brand new ordered car with clear bra and still get to drive the defective frs in the waiting period? that's my choice all day long. am I the only one who thinks these "extras" aren't all that appealing?
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Old 08-21-2012, 01:47 PM   #147
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Curious....how do any of you know that this part has no affect on the integrity of the car?

Toyota is offering a replacement vehicle for ****s sake.....they do that for cosmetic damage?!?!

Option 1 unless you can get, in writing, from Toyota that the damage is purely cosmetic even if it's repaired.
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Old 08-21-2012, 01:53 PM   #148
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Quote:
Originally Posted by watercrawl
Curious....how do any of you know that this part has no affect on the integrity of the car?

Toyota is offering a replacement vehicle for ****s sake.....they do that for cosmetic damage?!?!

Option 1 unless you can get, in writing, from Toyota that the damage is purely cosmetic even if it's repaired.
you're still going to have a blemish on the car's history, right? that'll affect value possibly- down the road when selling? to those who say "it wouldn't stop me from buying it etc" it may bother someone. why take a loss in value for 500 dollars that must be spent at Toyota?
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Old 08-21-2012, 02:02 PM   #149
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Toyota allowed this through what are probably no less than 3 quality checks. The fact that it actually reached a customer is more than likely the biggest reason that woman said "she's never seen it before". It shoud have been caught in any of the QA checks and fixed at the factory before it left, if it had, indeed occurred there.

--kC
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Old 08-21-2012, 02:45 PM   #150
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Quote:
Originally Posted by Josh909 View Post
Option 2 all the way. I wouldn't even consider a new car, if it were me. Simple bolt on's won't void a warranty. As I understand, if you are denied warranty work because of a bolt on mod(intake, exhaust,ect) then the dealer has to prove that said bolt on part is what cause the failure. It's a Sema law but I forget what it's called.
The Magnuson-Moss warranty act of 1975.
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