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Old 09-01-2012, 01:19 AM   #1
wrx04sti
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Default Cobb Accessport v2 Help

sub 002 currently had it installed and was running perfect on my 07 sti. Today i tried to unmarry it and i seem to be receiving a error message, I would love for someone to help me solve this problem It states ecu comm cable is not connected or mis connected. Anyone have the same issue and have it resolved.
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Old 09-01-2012, 01:51 AM   #2
foof247
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well sir it seems as thought you cable is not plugged in correctly, or the male port or female port might be damaged, or the cable itself. Check you the in port under the steering wheel see if there is any problems or your out port.

My friend had that issue and the out port to the cable was damaged and had to get a new one. But that's just a suggestion of what's going on
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Old 09-01-2012, 02:05 AM   #3
wrx04sti
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Yeah i changed usb cables like crazy and still no luck. I have a feeling my dongle isnt working anymore because when i connect my ap with a usb cable my computer gets it and turns it on but no luck when i connect dongle to car and it seems to click perfect. Hope to find a used dongle for sale or maybe someone who knows of a fix thanks though ill try checking to see my underpart from steering wheel is not damaged tomorrow morning
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Old 09-01-2012, 08:49 AM   #4
Cobb Tuning
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Quote:
Originally Posted by wrx04sti View Post
Yeah i changed usb cables like crazy and still no luck. I have a feeling my dongle isnt working anymore because when i connect my ap with a usb cable my computer gets it and turns it on but no luck when i connect dongle to car and it seems to click perfect. Hope to find a used dongle for sale or maybe someone who knows of a fix thanks though ill try checking to see my underpart from steering wheel is not damaged tomorrow morning
Hi there. Sorry for your troubles.

Try the data logging or CEL reading feature and see if you receive any communication errors. If not, then make sure you are in test mode by connecting the green test mode connectors (which is required if you are installing or uninstalling the AccessPORT or reflashing new maps). Uninstalling is basically the same process as installing - you need to connect the test mode connectors (for any sub-001 or sub-002 car) and key has to be turned to ON (engine off). If you still have an issue, check that the pins on the dongle haven't been damaged.

Bill
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Old 09-01-2012, 12:50 PM   #5
wrx04sti
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hey thanks bill, yeah i tried exactly what you specified but still no luck. Im running on the newest firmware on my accessport and seems to be working fine when plugged into the laptop. My dongle pins look fine and ive checked inside of the dongle and i get a green neon light that turns on. This is just visual inspection i havent taken apart anything.
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Old 09-02-2012, 09:47 AM   #6
Cobb Tuning
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Quote:
Originally Posted by wrx04sti View Post
hey thanks bill, yeah i tried exactly what you specified but still no luck. Im running on the newest firmware on my accessport and seems to be working fine when plugged into the laptop. My dongle pins look fine and ive checked inside of the dongle and i get a green neon light that turns on. This is just visual inspection i havent taken apart anything.
I would go ahead and give our tech support staff a call when we open back up on Tuesday:
866-922-3059

Bill
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Old 09-02-2012, 03:30 PM   #7
addictionsoLA
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Just yesterday I was getting my car tuned and had the same problem when trying to flash a map, what I did is a crapload of key cycles and then got above the male connector with my hands where the wires are and made sure that connection was still good then plugged the dongle in and pushed on the dongle and rear of the male connector. It finally picked it up. (I had no problems prior to this.)
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Old 09-02-2012, 07:00 PM   #8
wrx04sti
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Exactly what I did to get mine to work yesterday. I turned the key on and off and once I connected the dongle I wiggled it left to right while clicking ok on the ap and finally read and uninstalled
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Old 09-04-2012, 10:04 AM   #9
Cobb Tuning
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If you have to manipulate the cable in order to get it to work (other than making sure the cable is secure to the car before beginning), then I would give us a call as something is not right. As a side note, when removing the dongle from the car, make sure to pull it from the dongle end and not the wire itself.

Bill
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