Welcome to the North American Subaru Impreza Owners Club Saturday December 3, 2016
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads. 
Reply
 
Thread Tools Display Modes
Old 07-20-2006, 10:00 AM   #1
EnforcerPSU
Scooby Newbie
 
Member#: 76849
Join Date: Dec 2004
Chapter/Region: MAIC
Location: Erie, PA
Vehicle:
2011 WRX
Rally Blue

Default Clutch and Flywheel (Dealership giving me problems)

Hey everyone, I figued this would be unique enough to make its own thread...so here goes:

My clutch is worn. I have a bit more than 40k miles on the. I took it to the dealership and yes they confirmed the clutch plate is worn out (I learned to drive on this stick).

I have extended the basic coverage to 60,000 miles and I also bough the gold coverage because it sounded like a good idea.

So I call the dealership this morning and here is what they claim:

The clutch plate isn't covered under my extended or gold warranty. Fine, I don't have a problem with that. It is past the wear item warranty and it is a wear item, no big deal. But the dealership says it will NOT cover the flywheel because the clutch plate wore INTO the flywheel as the clutch worn down. The flywheel is specifically covered under the basic and gold warranty. When I explained to the dealership "...how the hell am I supposed to know the clutch is worn at first, I have to keep driving the car as it wears in the flywheel..plus I had to drive the car TO YOU" ...but they didn't really buy it.

The dealership also said it will change out the throwout bearing but because its not actually damaged they want to charge me for that too, because "its a good idea, but we won't cover it under warranty".

I call BS on both counts. The flywheel is specifially covered and I also assume it is a "cause and effect" item. Meaning it can be replaced even if an item damages it, as long as it was not a mod or similar.

They also shouldn't charge me for the throw out bearing because it is THEIR idea to replace it and it is a warranty item.

I am going to call Subaru but if you have any additional info or tips for me, please let me know. I am very concerned about this as this is going to cost me more than $1000. Thanks in advance.
* Registered users of the site do not see these ads.

Last edited by EnforcerPSU; 07-21-2006 at 01:44 AM.
EnforcerPSU is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 07-20-2006, 11:26 AM   #2
RexyGirl
Scooby Specialist
 
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Location: Mastro Subaru, Sanford FL
Vehicle:
1996 Volvo 850 Turbo
with mods :)

Default

The dealership is correct. In order for the flywheel or bearing to be covered it has to have failed. In this case, it is being replaced because it "goes with" the repair, not because it is failed.

Now, had the flywheel failed, they would have replaced the clutch plate also
RexyGirl is offline   Reply With Quote
Old 07-20-2006, 11:37 AM   #3
EnforcerPSU
Scooby Newbie
 
Member#: 76849
Join Date: Dec 2004
Chapter/Region: MAIC
Location: Erie, PA
Vehicle:
2011 WRX
Rally Blue

Default

Quote:
Originally Posted by rexygirl
The dealership is correct. In order for the flywheel or bearing to be covered it has to have failed. In this case, it is being replaced because it "goes with" the repair, not because it is failed.

Now, had the flywheel failed, they would have replaced the clutch plate also
Then what good is the flywheel coverage (in this case? none?). The other garage that I got a second opinion at (not my main garage) said that the flywheel will be covered. Why would one say sone thing and other disagree.

It seems like a huge ripoff that the flywheel isn't covered in this case. How is one supposed to keep the flywheel from being damaged when one has to drive the car to even know the clutch is slipping. It makes no sense.

And if they want to replace the throw out bearing I am going to tell them to use the one already there. This is BS for them to swap parts that aren't broken and then charge me for it.
EnforcerPSU is offline   Reply With Quote
Old 07-20-2006, 12:06 PM   #4
RexyGirl
Scooby Specialist
 
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Location: Mastro Subaru, Sanford FL
Vehicle:
1996 Volvo 850 Turbo
with mods :)

Default

First, you have to remember, the flywheel is damaged because of the clutch plate, not the other way around. The clutch plate is only covered for 3/36 because it is a wear item. (Also not covered under the extended warranty).

In this case, where the clutch plate damaged the flywheel. The flywheel (whether damaged or not) gets replaced when you do a clutch. As does the throw bearing. (that's why when you pruchase a clutch cit, whether OEM or aftermarket, there is one in the box).

In order to do the repair properly, the flywheel and bearing need to be replaced. Call any dealer, contact Subaru (and eventually on here) you will hear the same thing.

Now, had you taken it in before 36K, it would probably all been covered under warranty.
RexyGirl is offline   Reply With Quote
Old 07-20-2006, 12:20 PM   #5
EnforcerPSU
Scooby Newbie
 
Member#: 76849
Join Date: Dec 2004
Chapter/Region: MAIC
Location: Erie, PA
Vehicle:
2011 WRX
Rally Blue

Default

Quote:
Originally Posted by rexygirl
First, you have to remember, the flywheel is damaged because of the clutch plate, not the other way around. The clutch plate is only covered for 3/36 because it is a wear item. (Also not covered under the extended warranty).

In this case, where the clutch plate damaged the flywheel. The flywheel (whether damaged or not) gets replaced when you do a clutch. As does the throw bearing. (that's why when you pruchase a clutch cit, whether OEM or aftermarket, there is one in the box).

In order to do the repair properly, the flywheel and bearing need to be replaced. Call any dealer, contact Subaru (and eventually on here) you will hear the same thing.

Now, had you taken it in before 36K, it would probably all been covered under warranty.
Sigh. I just can't help but feel I am being completely ripped off. I should of taken it to my first dealership as they said they would cover it under warranty . These guys are probably going by the book and I can't help it but it doesn't seem right.
EnforcerPSU is offline   Reply With Quote
Old 07-20-2006, 12:57 PM   #6
RexyGirl
Scooby Specialist
 
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Location: Mastro Subaru, Sanford FL
Vehicle:
1996 Volvo 850 Turbo
with mods :)

Default

Did you buy the car new or used? If you bought it used, the dealership you bought it at probably wants to take care of you, or if you bought it new, they don't know how many miles are on the car. Being it is an 05, they probably assume the mileage is under 3/36. Call them up, ask them if they will take care of it, if so, take it there.
RexyGirl is offline   Reply With Quote
Old 07-20-2006, 07:06 PM   #7
EnforcerPSU
Scooby Newbie
 
Member#: 76849
Join Date: Dec 2004
Chapter/Region: MAIC
Location: Erie, PA
Vehicle:
2011 WRX
Rally Blue

Default

Brand new...

But you know know what? There are still good people in the world. After calling SOA all day we finally got connected with a representative who was very understanding. After explaining we own 3 subarus and that we always have been loyal subaru buyers, they offered to pay for 50%. Now thats a deal! Thanks SOA!
EnforcerPSU is offline   Reply With Quote
Old 07-20-2006, 07:33 PM   #8
racingfish
Scooby Guru
 
Member#: 60976
Join Date: May 2004
Chapter/Region: SWIC
Location: Goodyear
Vehicle:
1969 LGT
FATURBO

Default

nice... got lucky on that one.
racingfish is offline   Reply With Quote
Old 07-20-2006, 08:40 PM   #9
Charge
Scooby Specialist
 
Member#: 3313
Join Date: Dec 2000
Chapter/Region: MWSOC
Location: Cincinnati
Default

Quote:
Originally Posted by EnforcerPSU
Brand new...

But you know know what? There are still good people in the world. After calling SOA all day we finally got connected with a representative who was very understanding. After explaining we own 3 subarus and that we always have been loyal subaru buyers, they offered to pay for 50%. Now thats a deal! Thanks SOA!
That's the proper route. If you're polite and have a reasonable request, most manufacturers seem to work with people. If more people in this forum would follow through in this fashion, I believe we'd have less people being stuck with entire bills outside of their warranty coverage.
Charge is offline   Reply With Quote
Old 11-20-2016, 05:07 PM   #10
Rogue45
Scooby Newbie
 
Member#: 368529
Join Date: Sep 2013
Default Same subject but at 28k

Hey guys i know i'm reviving an old thread, but i was in pretty much the same situation at 28k miles. I went in for a squeaky throwout bearing and they told my my clutch and flywheel needed replacement. I know i'm not that crazy of driver, but i know i specifically slipped the clutch twice and smelled clutch up to that 28k. Most of the time though i'm a pretty tame driver. They talked me into the flywheel replacement, "since they already have everything apart" so i did it and got charged $500 for just the flywheel. Well now its 25k later and i'm reviewing all my warranty info and the flywheel is covered. If that **** goes bad after 28k shouldn't they have covered it? I'm kind of feeling like they owe me my 500 back. If they are replacing warranty parts within the warranty shouldn't it be covered?
Rogue45 is offline   Reply With Quote
Old 11-23-2016, 06:22 PM   #11
RexyGirl
Scooby Specialist
 
Member#: 63616
Join Date: Jun 2004
Chapter/Region: South East
Location: Mastro Subaru, Sanford FL
Vehicle:
1996 Volvo 850 Turbo
with mods :)

Default

Quote:
Originally Posted by Rogue45 View Post
Hey guys i know i'm reviving an old thread, but i was in pretty much the same situation at 28k miles. I went in for a squeaky throwout bearing and they told my my clutch and flywheel needed replacement. I know i'm not that crazy of driver, but i know i specifically slipped the clutch twice and smelled clutch up to that 28k. Most of the time though i'm a pretty tame driver. They talked me into the flywheel replacement, "since they already have everything apart" so i did it and got charged $500 for just the flywheel. Well now its 25k later and i'm reviewing all my warranty info and the flywheel is covered. If that **** goes bad after 28k shouldn't they have covered it? I'm kind of feeling like they owe me my 500 back. If they are replacing warranty parts within the warranty shouldn't it be covered?
Yes, it should have been covered under the basic warranty with the clutch replacement. Contact Subaru and they should reimburse you
RexyGirl is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Brand new clutch and flywheel - do i need to resurface new flywheel? tehhali Transmission (AT/MT) & Driveline 2 07-11-2009 01:50 AM
ACT Clutches and Flywheels--Kartboy Short Shifter Combos--Spec Clutches--Cusco LSD's! Spun Autosports Drivetrain 23 01-22-2009 08:28 AM
FS: Stage 4 clutch master clutch and flywheel Independentdriver MAIC Private Classifieds 6 01-29-2008 11:29 PM
So, I have my old clutch and flywheel in front of me burritotown Newbies & FAQs 8 12-14-2006 11:01 AM
dealership giving me BS about engine check light? jlagace Service & Maintenance 15 10-20-2005 01:20 PM

All times are GMT -4. The time now is 05:16 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2016 Axivo Inc.
Copyright ©1999 - 2016, North American Subaru Impreza Owners Club, Inc.