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Old 08-01-2013, 07:03 PM   #1
Ace.Chiang
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Default 09 Wrx Cracked Firewall Help!

Took my car in to the dealership to examine the squeaky clutch problem after talking to Subaru of America. I read online that this was cause by a cracked firewall. After the inspection, the dealer told me that the cracked firewall is the root of the problem. After waiting three days, SOA tells me they are not going to be covering the repairs. My question is has anyone been denied coverage but somehow turned it around to get SOA to cover the repairs? What should I do in this case? My car is not under warranty anymore and has 73k miles on it.
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Last edited by Ace.Chiang; 08-05-2013 at 02:59 AM.
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Old 08-01-2013, 10:01 PM   #2
Cocoa Beach Bum
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Originally Posted by Ace.Chiang View Post
What should I do in this case? My car is not under warranty anymore and has 73k miles on it.
You clearly have no warranty due to your mileage so your choices are obvious. Fix it yourself or pay someone else to fix it.
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Old 08-02-2013, 06:00 AM   #3
blackfang
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Yep. The manufacturer does not have to do anything for you. You are out of warranty.
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Old 08-02-2013, 09:43 AM   #4
Galager
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Wow, that sucks. I agree that they probably won't cover it. But a cracked firewall on a 4 year old car, that's some bull ****. I'd call SOA directly and see if they'll do anything for you, it doesn't hurt. I've never heard of anything like that and sounds like the result of a crap design or construction.
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Old 08-02-2013, 02:32 PM   #5
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Originally Posted by blackfang View Post
Yep. The manufacturer does not have to do anything for you. You are out of warranty.
It's still bush league as Subaru is well aware of the poor spot welds that were done on cars in cars of the range of the OP's build. It's a factory defect not a wear and tear problem and IMO a safety issue. I believe if you raise enough noise they should cover that as it's just wrong for a manufacturer to leave a customer to pay to repair a known factory defect that probably should have warranted a recall.
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Old 08-02-2013, 02:48 PM   #6
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File a complaint with NHTSA citing chassis fatigue and cracking resulting in damage/potential compromise of driver controls.
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Old 08-02-2013, 03:27 PM   #7
skyrocket101
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Quote:
Originally Posted by Ace.Chiang View Post
Took my car in to the dealership to examine the squeaky clutch problem after talking to Subaru of America. I read online that this was cause by a cracked firewall. After the inspection, the dealer told me that the firewall is the root of the problem. After waiting three days, SOA tells me they are not going to be covering the repairs. My question is has anyone been denied coverage but somehow turned it around to get SOA to cover the repairs? What should I do in this case? My car is not under warranty anymore and has 73k miles on it.
Hey, I would contact the SOA directly. I had the same problem on my car when it had over 60K. My dealership contacted SOA and they paid for the repair. It is very costly if you have to pay for it yourself.

Last edited by skyrocket101; 08-02-2013 at 03:51 PM.
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Old 08-02-2013, 07:43 PM   #8
blackfang
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Originally Posted by heavyD View Post
It's still bush league as Subaru is well aware of the poor spot welds that were done on cars in cars of the range of the OP's build. It's a factory defect not a wear and tear problem and IMO a safety issue. I believe if you raise enough noise they should cover that as it's just wrong for a manufacturer to leave a customer to pay to repair a known factory defect that probably should have warranted a recall.
It doesn't matter if it is a known problem or this or that. The vehicle is out of warranty and SOA has no obligations to fix it under warranty.

My headgaskets are leaking oil on my Legacy with 135,000 miles which has been a known problem with Subaru for 17 years. They are known to be defective and leak. So, should they still fix it under warranty? Absolutely not!
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Old 08-02-2013, 07:55 PM   #9
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As I said, file a NHTSA complaint. This is one decent way to get OEM's to take note. With enough complaints on a single item, NHTSA will issue an inquiry and this can certainly motivate the OEM to rectify the situation, warranty or not.

Remember all the leaky fuel lines that occurred in cold weather? NHTSA pressured Subaru to address this issue, even on cars significantly off warranty.

Remember the broken/rusty front control arms the occurred in the rust belt states? NHTSA pressured Subaru to address this issue as well. They fixed thousands of off-warranty cars.

This is a recurring problem (I've seen it a few times on here and other boards). It's more serious than a non-critical component failure. It affects (or could) the driver's controls/inputs. I bet with a few complaints, this would get in NHTSA's radar.

https://www-odi.nhtsa.dot.gov/ivoq/
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Old 08-02-2013, 08:17 PM   #10
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As stated above SOA does not HAVE to fix it.

However, they should fix is as this is not normal wear and tear for a car. Its not a part that can be replaced. It is a flaw from the factory.

Here is an example. VW had heater core problems in their mk2 and mk3 golf/jettas. This caused a pretty big stink and VW replaced them free of charge AFTER warranty for decades.
I got a 1987 heater core replaced about 5 years ago.

A proper company stands behind their stuff.
I would do as Ken said and report it to NHSTA
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Old 08-02-2013, 08:41 PM   #11
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Originally Posted by heavyD View Post
It's still bush league as Subaru is well aware of the poor spot welds that were done on cars in cars of the range of the OP's build. It's a factory defect not a wear and tear problem and IMO a safety issue. I believe if you raise enough noise they should cover that as it's just wrong for a manufacturer to leave a customer to pay to repair a known factory defect that probably should have warranted a recall.
he READ that it was caused by a cracked firewall, not that the car DOES have a cracked firewall.

the firewall flex on 08+ cars is pretty common. No, SOA doesn't have to do anything on a car that is out of warranty coverage.
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Old 08-02-2013, 09:35 PM   #12
heavyD
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he READ that it was caused by a cracked firewall, not that the car DOES have a cracked firewall.

the firewall flex on 08+ cars is pretty common. No, SOA doesn't have to do anything on a car that is out of warranty coverage.
Did you quit reading his post after the first two sentences?

Quote:
Originally Posted by Ace.Chiang View Post
Took my car in to the dealership to examine the squeaky clutch problem after talking to Subaru of America. I read online that this was cause by a cracked firewall. After the inspection, the dealer told me that the firewall is the root of the problem. After waiting three days, SOA tells me they are not going to be covering the repairs. My question is has anyone been denied coverage but somehow turned it around to get SOA to cover the repairs? What should I do in this case? My car is not under warranty anymore and has 73k miles on it.
We all know the car is out of warranty but this problem compromises safety and should be covered by the dealership as it's not a wear part. It's a chassis defect that could lead to a dangerous situation and it's not a cheap fix.
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Old 08-02-2013, 10:12 PM   #13
blackfang
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Quote:
Originally Posted by kpluiten View Post
As I said, file a NHTSA complaint. This is one decent way to get OEM's to take note. With enough complaints on a single item, NHTSA will issue an inquiry and this can certainly motivate the OEM to rectify the situation, warranty or not.

Remember all the leaky fuel lines that occurred in cold weather? NHTSA pressured Subaru to address this issue, even on cars significantly off warranty.

Remember the broken/rusty front control arms the occurred in the rust belt states? NHTSA pressured Subaru to address this issue as well. They fixed thousands of off-warranty cars.

This is a recurring problem (I've seen it a few times on here and other boards). It's more serious than a non-critical component failure. It affects (or could) the driver's controls/inputs. I bet with a few complaints, this would get in NHTSA's radar.

https://www-odi.nhtsa.dot.gov/ivoq/
This is how you get it covered. Granted it may not be right away but this is the way to do it. Complaining to a dealer who has NO authority to make the repair and knowing that if they do will not be paid is not going to get it done.
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Old 08-03-2013, 04:40 AM   #14
sc00by4life
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Originally Posted by heavyD View Post

Did you quit reading his post after the first two sentences?
I'm sorry, where does it say the firewall IS cracked? It just says "firewall was the issue." Nothing regarding what is actually wrong.

As I stated, firewall flex is common in the 08-10's it seems, and it isn't always due to cracking of any sort.
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Old 08-03-2013, 08:25 AM   #15
blackfang
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There is one way the dealer might be able to get it covered under good will, but that is only if they are able to self authorize. If the dealer is in good standing with SOA, they can goodwill the repair without asking. The vehicle still meets the requirements, but the OP has to be a good service customer. That was my requirement when I worked for a Subaru dealer. If the customer was not a good service customer, then I did not goodwill.
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Old 08-03-2013, 11:06 AM   #16
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Originally Posted by kpluiten View Post
This is a recurring problem (I've seen it a few times on here and other boards). It's more serious than a non-critical component failure. It affects (or could) the driver's controls/inputs. I bet with a few complaints, this would get in NHTSA's radar.

https://www-odi.nhtsa.dot.gov/ivoq/
His would be the first complaint about this problem. All of the six existing complaints are about engine failures, and I haven't seen an SOA recall about that problem.

http://www-odi.nhtsa.dot.gov/owners/...7772&submit=Go
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Old 08-09-2013, 12:23 PM   #17
Mykill
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I've got the same problem. Dropping it off at the body shop on monday. $1030 fix. The dealer told me to take it to the body shop because the dealership will up charge it. Mine is so bad the clutch pedal hits the floor before it finishes its throw and in return its causing really rough shifts. It take way to much effort to get in gear. Getting it in reverse is the worst. I have to roll the car an couple inches to get it to fall in gear. I can't wait to try and get it paid for so I have to pay out of pocket. SUX! I recommend getting this issue fixed ASAP if you have the same problem. If you keep driving while its messed up transmission failure is inevitable!!
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Old 08-11-2013, 02:36 PM   #18
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Quote:
Originally Posted by blackfang View Post

It doesn't matter if it is a known problem or this or that. The vehicle is out of warranty and SOA has no obligations to fix it under warranty.

My headgaskets are leaking oil on my Legacy with 135,000 miles which has been a known problem with Subaru for 17 years. They are known to be defective and leak. So, should they still fix it under warranty? Absolutely not!
Leaking gaskets and a manufactures defect on a firewall cracking ( mine did originally at 40k mi) is a huge difference...
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Old 08-11-2013, 03:03 PM   #19
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Like I told my brother who's fighting with Ford on something - the warranty says it's to cover defects in materials and workmanship. So once that warranty is up, defects are rightfully not covered. Shoulda bought an extended contract. There isn't a separate warranty for things you'd think might fail/can accept. Defects are 3/36 or 5/60 with ours. His even less. It is what it is....
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Old 08-11-2013, 07:10 PM   #20
blackfang
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Originally Posted by Crobb707 View Post
Leaking gaskets and a manufactures defect on a firewall cracking ( mine did originally at 40k mi) is a huge difference...
You missed the point.

Quote:
Originally Posted by Knotsure View Post
the warranty says it's to cover defects in materials and workmanship. So once that warranty is up, defects are rightfully not covered. Shoulda bought an extended contract. There isn't a separate warranty for things you'd think might fail/can accept. Defects are 3/36 or 5/60 with ours. His even less. It is what it is....
Cha Ching! Bingo.
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Old 08-11-2013, 09:40 PM   #21
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E46 bmw had problems with cracking in the rear end where the diff mounted. They repaired it out of warranty because enough people complained it was bogus. This car or any car that wasnt being pushed around with some insane motor or rally jumps and has a cracked firewall should be repaired by Subaru, because if I recall, chassis corrosion and defects of this nature are covered for 10 years after production for all USDM cars, if not defects, then you could at least argue the point... On the other hand, idiots jumping Ford Raptor trucks 50ft and complaining about bent frames was not repaired period, under or out of warranty because it was stupidity to think it would be ok to do so. Just because they advertise offroad ability, doesnt mean jump it like Ken Block. They should fix it, period. Just my .02.
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Old 08-12-2013, 08:00 PM   #22
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Just because another manufacturer did it to their vehicle, does not mean every other manufacturer should do the same. There is a warranty period like everything else we buy in life. Once it is outside of it regardless of what has failed or how it has failed is the sole responsibility of the owner. Otherwise we would be bitching how expensive vehicles are now.

BTW, the only warranty that is mandatory for every manufacturer is the 8 years/80,000 Federal emissions warranty and that is it. Nothing about corrosion defects(dear God everyone would be fixing that in the snow states) covered for 10 years for USDM vehicles.
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Old 08-12-2013, 08:28 PM   #23
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If it were any other part than the actual chassis, I'd agree. But to have a 4 year old car with a crack in that structure from normal day-to-day use is ridiculous. It's not that they have to anything, they will if their good business people. Cause if you sold me a car that just cracked liked that after that period of time, I'd never buy another.

All I'm saying is call SOA directly, be nice and see what they'll do for you. The worst they can say is no and if you don't call, you're the one that told yourself no.
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Old 08-12-2013, 09:13 PM   #24
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Yeah--but I'd call Subaru before I brought it to a body shop. They may want to see it unrepaired, so they can see what actually caused it.
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Old 08-12-2013, 09:40 PM   #25
heavyD
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My problem is that it's not a collision repair not an automotive repair. These types of repairs are not the same as a head gasket, brakes, shock, etc. Subaru can't even properly do the repair themselves which means the problem is something that shouldn't be placed on the owner as the defect pertains to a collision repair not automotive.
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