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Old 10-03-2013, 09:58 AM   #2476
digitizedsoul
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have fun in the sandbox fellas
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Last edited by digitizedsoul; 10-03-2013 at 01:45 PM.
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Old 10-03-2013, 10:00 AM   #2477
digitizedsoul
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simply too many angry children with hurt butts posting here.

Last edited by digitizedsoul; 10-03-2013 at 01:46 PM.
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Old 10-03-2013, 11:17 AM   #2478
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Quote:
Originally Posted by digitizedsoul View Post
My warranty was denied due to modifications (which I made) and to be honest, I was perfectly fine with that.... (funny, it doesn't sound like that to us)



Up until the point that the field engineer from SOA barfed up complete mis-information, false facts and insulted me.
Now SOA has stepped in on my behalf, and he is facing the very real possibility of being unemployed. (I highly doubt he will be unemployed over this)

Insulting a customer that forgot more then you will ever know about your own product? Yeah, good luck with that. (Is this the part where you insist Subaru built you a rally car, advertised it as such, and now won't honor the warranty?)
Quote:
Originally Posted by digitizedsoul View Post
Hands down the best part was the repeated reference to the ECU, and how I altered "his logic".
"You messed with MY logic!"

When asked just how much time he spent in Gunma, JP with the FHI engineering teams developing said logic and how well he spoke japanese, the conversation fell pretty silent.
He suffered from what I would like to call, Diarrhea of the mouth.
And you, dear sir, suffer from what I like to call "I modified my car and it broke and now Subaru won't cover it and they suck!" syndrome.
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Old 10-03-2013, 11:35 AM   #2479
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Old 10-03-2013, 11:35 AM   #2480
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Originally Posted by SpamBot View Post
And you, dear sir, suffer from what I like to call "I modified my car and it broke and now Subaru won't cover it and they suck!" syndrome.
Story is full of holes. I fail to see how a field rep would prove his ecu was modified and Subaru still covered the job unless they just said screw it and good willed the job.

Second Subaru wouldn't fire a field rep because some guy complained that his modified his car and the rep denied coverage.

Third, you know what kind of moron we're dealing with who would take a car in with a busted engine and an aftermarket tune.

Lastly to digital whatever your name is....what was the name of this field rep you "got fired? Our old rep moved down near that area. Curious if it's the same guy. If it is I can call him and check with your possible "diareah of the mouth."
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Old 10-03-2013, 01:44 PM   #2481
digitizedsoul
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LOL
u mad bro?

ya'll have fun in here
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Old 10-03-2013, 10:32 PM   #2482
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Originally Posted by digitizedsoul View Post
LOL
u mad bro?

ya'll have fun in here
Not mad at all....I called you on your bs story. It makes you look silly not me.
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Old 10-04-2013, 08:09 AM   #2483
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Quote:
Originally Posted by digitizedsoul View Post
simply too many angry children with hurt butts posting here.
without drawing you out, why report the thread when it is going downhill? I'm not sure anyone on here will sympathize with your cause because they've probably gone through it themselves.

I remember when the WRX came out and there were nothing but threads about them not covering the famous grenading 2nd and 3rd gears. Search for those threads and you'll find surprising parallels to your current situation.

A brief summation would be something like this:

Pay to play
Don't modify your car
Its not a drag racer
Whaaaaaaaaaambulance
And other internet memes showing how arguing about something on the internet equates to various references to the Special Olympics.

Personally, I'll probably never buy another Impreza. I love my 2004, but after a recent insurance renewal, I now realize it costs twice as much to insure as my 2009 Forester and 2004 Frontier. I find that unacceptable, but now that the car has a history of accidents with younger drivers and has dropped in to the category of being affordable to first time drivers, it spells a recipe for disaster.


I'll say this; Good for you on being able to afford an STI. I'd love to have one, but the insurance is a killer. However, understand this, Subaru of America will have those cars under a microscope. Time and time again, I've seen that the more money spent on a car with Subaru, especially in the Impreza range, the more they will scrutinize modifications made to the car.

Good luck and let us know what happens if you'd like.
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Old 10-27-2013, 12:20 PM   #2484
rebo
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Name:

Make: 2013 WRX

Mileage: 13,000

Time Out Of Use: N/A

Problem And Likely Cause: Metal on metal or grinding noise went decelerating under load, suspicion of bad throw out bearing.

Modifications: Kartboy short throw + front and rear bushing

Submitted For Warranty Work (Yes/No): YES

Reason Given For Denial: Aftermarket parts

Your Story: A couple months after purchasing my WRX I noticed a slight grinding or odd bearing noise almost churning when at very low rpm's/parking lot travel only while decelerating. This noise was almost exclusive to 1st and 2nd gear, low speed, low rpm under load. I went with Kartboy snifter kit a couple months ago and the noise seemed more prominent (i figured this was due to poly bushings instead of rubber). I looked up some video and threads and most people said this noise was typical but I also wanted to get it documented in case there is any serious issues later.

I took it to the dealer, explained the noise, and took the center console apart so you could hear it clearly. The dealer drove it and agreed there was transmission noise and said "something was not lining up". I was told I can remove the after market parts and they can take a look at the transmission under warranty but they would not touch it with the short shifter and bushings installed.


I am going to take it back as I have replaced everything stock but this is a huge inconvenience for a problem I know pre existed the modification. I know its not that big of a deal but if I was a customer who spent a couple hundred dollars having a shop install it I would have been pissed.

just to be sure it was not actually related to the kartboy shifter I shifted the car into gear and completely unattached the shifter to make sure the noise was not travailing through the linkage and the noise was still there. I know this is not too big of a deal but if the logic was user for mufflers for example it could get ridiculous.

"Well you installed mufflers which is connected to the downpipe so we cant replace the faulty 02 sensors" for example.

I don't know if I am in the wrong I just wanted to share my experience.

thanks
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Old 10-27-2013, 01:06 PM   #2485
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Quote:
Originally Posted by rebo View Post
Name:

Make: 2013 WRX

Mileage: 13,000

Time Out Of Use: N/A

Problem And Likely Cause: Metal on metal or grinding noise went decelerating under load, suspicion of bad throw out bearing.

Modifications: Kartboy short throw + front and rear bushing

Submitted For Warranty Work (Yes/No): YES

Reason Given For Denial: Aftermarket parts

Your Story: A couple months after purchasing my WRX I noticed a slight grinding or odd bearing noise almost churning when at very low rpm's/parking lot travel only while decelerating. This noise was almost exclusive to 1st and 2nd gear, low speed, low rpm under load. I went with Kartboy snifter kit a couple months ago and the noise seemed more prominent (i figured this was due to poly bushings instead of rubber). I looked up some video and threads and most people said this noise was typical but I also wanted to get it documented in case there is any serious issues later.

I took it to the dealer, explained the noise, and took the center console apart so you could hear it clearly. The dealer drove it and agreed there was transmission noise and said "something was not lining up". I was told I can remove the after market parts and they can take a look at the transmission under warranty but they would not touch it with the short shifter and bushings installed.


I am going to take it back as I have replaced everything stock but this is a huge inconvenience for a problem I know pre existed the modification. I know its not that big of a deal but if I was a customer who spent a couple hundred dollars having a shop install it I would have been pissed.

just to be sure it was not actually related to the kartboy shifter I shifted the car into gear and completely unattached the shifter to make sure the noise was not travailing through the linkage and the noise was still there. I know this is not too big of a deal but if the logic was user for mufflers for example it could get ridiculous.

"Well you installed mufflers which is connected to the downpipe so we cant replace the faulty 02 sensors" for example.

I don't know if I am in the wrong I just wanted to share my experience.

thanks
Solid bushings are going to transmit more noise than the factory bushings. Now you are tuned into what is most likely a normal noise, and have the center console out so you can hear it even with stock parts installed.

Here's my suggestions: #1 - don't worry about it. #2 - if you're concerned that much about your warranty coverage, don't mod your car.

You're welcome.
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Old 10-29-2013, 11:23 AM   #2486
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Quote:
Originally Posted by rebo View Post
Name:

Make: 2013 WRX

Mileage: 13,000

Time Out Of Use: N/A

Problem And Likely Cause: Metal on metal or grinding noise went decelerating under load, suspicion of bad throw out bearing.

Modifications: Kartboy short throw + front and rear bushing

Submitted For Warranty Work (Yes/No): YES

Reason Given For Denial: Aftermarket parts

Your Story: A couple months after purchasing my WRX I noticed a slight grinding or odd bearing noise almost churning when at very low rpm's/parking lot travel only while decelerating. This noise was almost exclusive to 1st and 2nd gear, low speed, low rpm under load. I went with Kartboy snifter kit a couple months ago and the noise seemed more prominent (i figured this was due to poly bushings instead of rubber). I looked up some video and threads and most people said this noise was typical but I also wanted to get it documented in case there is any serious issues later.

I took it to the dealer, explained the noise, and took the center console apart so you could hear it clearly. The dealer drove it and agreed there was transmission noise and said "something was not lining up". I was told I can remove the after market parts and they can take a look at the transmission under warranty but they would not touch it with the short shifter and bushings installed.


I am going to take it back as I have replaced everything stock but this is a huge inconvenience for a problem I know pre existed the modification. I know its not that big of a deal but if I was a customer who spent a couple hundred dollars having a shop install it I would have been pissed.

just to be sure it was not actually related to the kartboy shifter I shifted the car into gear and completely unattached the shifter to make sure the noise was not travailing through the linkage and the noise was still there. I know this is not too big of a deal but if the logic was user for mufflers for example it could get ridiculous.

"Well you installed mufflers which is connected to the downpipe so we cant replace the faulty 02 sensors" for example.

I don't know if I am in the wrong I just wanted to share my experience.

thanks

Honestly, if you noticed the onset of a strange noise PRIOR to the SS/bushing install you should have dealt with it immediately. What did you really expect to happen?
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Old 10-30-2013, 12:26 PM   #2487
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I was just in for service on my 2009 Impreza (85,500km/53,100miles) this morning and was suggested that I should replace my alternator belt, front sway bar bushings and the exhaust heat shields in my engine compartment. Do any of you guys know if any/all of this falls under my "major parts warranty?"

Regarding the sway bars: Subaru's Warranty booklet explicitly lists "stabilizer/torsion bars" as covered. I'm not sure what their official position is, but hopefully I won't have to argue whether the bushings should be included in that.

Thanks

P.S. - I have only made aesthetic changes to my car, no mods to engine/exhaust/transmission/suspension. (Yes, I am boring).
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Old 10-30-2013, 01:35 PM   #2488
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Originally Posted by Twelve1784 View Post
I was just in for service on my 2009 Impreza (85,500km/53,100miles) this morning and was suggested that I should replace my alternator belt, front sway bar bushings and the exhaust heat shields in my engine compartment. Do any of you guys know if any/all of this falls under my "major parts warranty?"

Regarding the sway bars: Subaru's Warranty booklet explicitly lists "stabilizer/torsion bars" as covered. I'm not sure what their official position is, but hopefully I won't have to argue whether the bushings should be included in that.

Thanks

P.S. - I have only made aesthetic changes to my car, no mods to engine/exhaust/transmission/suspension. (Yes, I am boring).
Not sure on the heat shields, but the alternator belt and sway bar bushings won't be covered. If the sway bar breaks, yes, that's covered, but not the bushings.
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Old 10-30-2013, 02:35 PM   #2489
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Thanks!

Actually, regarding the heat shield: the specific noise I brought it in for and that they say results from the heat shield is something I have brought this car in for twice before the 36-month new vehicle warranty ended and I have still have their service reports which list my concern. Any idea if they might still cover this if the issue is known to have cropped up within the original new vehicle warranty period?

Hopefully it will simply fall under the "major parts warranty," however I want to be prepared for either eventuality.

Thanks again for the info/advice.
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Old 10-30-2013, 04:46 PM   #2490
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Not covered.
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Old 11-07-2013, 12:33 PM   #2491
digitizedsoul
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Quote:
Originally Posted by Matt View Post
Good luck and let us know what happens if you'd like.
All it took was reaching someone within SOA's organization that had both the authority to make decisions, and also the common sense to know when to make them and for who.
Because of where I work & that I spent 70$k on subaru's in 12 mo's at one dealership, I had more cards in my deck then the average person seeking warranty work. Once finally reaching the appropriate level of management, these facts were considered as they should have been, and a compromise was reached that was satisfactory to all parties involved.

Yes I modified my car. No what I modified did not cause the failure. However, as stated by many, even if you are bone stock the "aggressive / abusive driving" card will get played as the first response so this is moot. Subaru's answer to the EJ25 with forced induction being at 90-95% of it's safety margins from the factory is simple. It's called the FA/FB series motor.

Regarding the overall outcome of my situation, unfortunately the individuals who seem to "take up residence" in this thread completely undermine any value the thread might have had for legitimate readers, so if you would like more information on certain facts simply send me a PM.

Remember, don't feed the trolls.
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Old 11-07-2013, 07:03 PM   #2492
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goodwill repair != warranty repair.
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Old 11-11-2013, 09:26 PM   #2493
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Name:

Make: 2013 WRX

Mileage: 7350

Time Out Of Use: Starting week 3

Problem And Likely Cause: Started with a rod knock, ends with a worn out clutch.

Modifications: Rear sway bar

Submitted For Warranty Work (Yes/No): YES

Reason Given For Denial: Raced\beaten

Driving to work one morning the engine developed a knock. I checked the oil to verify that it wasn't low. It was right in the middle. I had the car towed to a local dealer. 2 days later the regional rep decided to have the motor torn down. They found a spun rod bearing, and several cam bearings damaged. The service manger claims that SOA denied the replacement and that the local rep is covering a new short block and cam bearings on "Good" faith.

A week later the dealer ship calls saying my clutch is worn out and needs to be replaced. SOA will not cover the clutch since they claim the car was "raced" and driven hard. It hasn't been. It is not normal for a clutch to be worn out at that low mileage. The service manger accused me of racing and asked if this was my first stick shift car. This is my 6th!!!
I have not raced, or beat on this car!! It is my daily driver.
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Old 11-12-2013, 06:47 AM   #2494
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Ok so you have to pay for a few parts. There is no labor being the engine is already out. Be thankful they are covering a $5000 plus repair. Just pay for the parts and be done with it.
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Old 11-12-2013, 09:05 AM   #2495
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Quote:
Originally Posted by rush05WRX View Post
Name:

Make: 2013 WRX

Mileage: 7350

Time Out Of Use: Starting week 3

Problem And Likely Cause: Started with a rod knock, ends with a worn out clutch.

Modifications: Rear sway bar

Submitted For Warranty Work (Yes/No): YES

Reason Given For Denial: Raced\beaten

Driving to work one morning the engine developed a knock. I checked the oil to verify that it wasn't low. It was right in the middle. I had the car towed to a local dealer. 2 days later the regional rep decided to have the motor torn down. They found a spun rod bearing, and several cam bearings damaged. The service manger claims that SOA denied the replacement and that the local rep is covering a new short block and cam bearings on "Good" faith.

A week later the dealer ship calls saying my clutch is worn out and needs to be replaced. SOA will not cover the clutch since they claim the car was "raced" and driven hard. It hasn't been. It is not normal for a clutch to be worn out at that low mileage. The service manger accused me of racing and asked if this was my first stick shift car. This is my 6th!!!
I have not raced, or beat on this car!! It is my daily driver.
(Yawn) If I had a nickle for every time I've heard that line.....

Just took a peek at some of your other posts. Let's just say the tone of those casts a shadow on your statement.
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Old 11-12-2013, 09:56 AM   #2496
rush05WRX
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(Yawn) If I had a nickle for every time I've heard that line..... Just took a peek at some of your other posts. Let's just say the tone of those casts a shadow on your statement.
That was my previous 05 WRX. Which I'll admit, that car was beat on. This one hasn't been!!
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Old 11-13-2013, 12:09 PM   #2497
Mdsiman
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Quote:
Originally Posted by rush05WRX View Post
Name:

Make: 2013 WRX

Mileage: 7350

Time Out Of Use: Starting week 3

Problem And Likely Cause: Started with a rod knock, ends with a worn out clutch.

Modifications: Rear sway bar

Submitted For Warranty Work (Yes/No): YES

Reason Given For Denial: Raced\beaten

Driving to work one morning the engine developed a knock. I checked the oil to verify that it wasn't low. It was right in the middle. I had the car towed to a local dealer. 2 days later the regional rep decided to have the motor torn down. They found a spun rod bearing, and several cam bearings damaged. The service manger claims that SOA denied the replacement and that the local rep is covering a new short block and cam bearings on "Good" faith.

A week later the dealer ship calls saying my clutch is worn out and needs to be replaced. SOA will not cover the clutch since they claim the car was "raced" and driven hard. It hasn't been. It is not normal for a clutch to be worn out at that low mileage. The service manger accused me of racing and asked if this was my first stick shift car. This is my 6th!!!
I have not raced, or beat on this car!! It is my daily driver.
What was there reason for saying you raced and beat on it?
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Old 11-13-2013, 01:21 PM   #2498
rush05WRX
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What was there reason for saying you raced and beat on it?
Cause the clutch was worn out and showed high heat marks.
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Old 11-13-2013, 01:42 PM   #2499
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O damn that sucks man. Seems like all the reading I do about warranties, soa never honors them even if your stock. I just put on front and rear sways and if my motor blew I'm sure they would blame it on them. And I drive my car like a grandpa
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Old 11-13-2013, 02:37 PM   #2500
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And I drive my car like a grandpa
I feel my pocket getting about $0.05 heavier.

Why upgrade swaybars to drive like a grandpa?
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