Welcome to the North American Subaru Impreza Owners Club Saturday August 23, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC General > Warranty Issues & SOA Problems

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 08-17-2010, 11:24 PM   #1676
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

1-800-782-2783
* Registered users of the site do not see these ads.
blackfang is offline   Reply With Quote
Old 08-18-2010, 02:47 AM   #1677
MurphysLaww
Scooby Specialist
 
Member#: 171245
Join Date: Feb 2008
Chapter/Region: TXIC
Location: Aeh-town
Vehicle:
99 328i
STX for 2013?

Default

Quote:
Originally Posted by blackfang View Post
1-800-782-2783
thanks.
MurphysLaww is offline   Reply With Quote
Old 08-24-2010, 05:59 PM   #1678
briscoc
Scooby Newbie
 
Member#: 137911
Join Date: Jan 2007
Default

Name: Hillbilly

Make: Outback XT

Mileage: 49000

Time Out Of Use: 1 week

Problem And Likely Cause: Turbo failure, clogged oil line

Modifications: none

Submitted For Warranty Work (Yes/No):

yes

Reason Given For Denial:

No proof of oil change in 2006, despite rigourous proof of changes throughout remaining years !!!

Your Story:


Had to yell and cuss at SOA just to get a rental (living out of a paper bag after a 1 day business trip turned into 5 days of dealing with SOA). Finally got "goodwill" repair (covering 50% of costs).


Then, 9000 miles later, 2 weeks ago, the turbo blew up again - missing a nut on the impeller, believe it or not. Likely a bad repair / drunken tech, ? now the engine is toast, been without the car 2 weeks, calls not being returned, horrible customer service. I've spent more $$ on this subaru than the other 4 I've owned *combined*, including my rally-X car. Last Subaru I'll ever buy. Even my Ford dealership bent did a better job of handling repeated engine problems on my superduty.

** update - good chance they'll be replacing the motor for free - customer service is getting better, at least they're calling me back / got me a loaner - I'm guessing I'll be driving the loaner a couple of more weeks == 1 month w/o my XT. Once I get the POS back, I'm trading it in on another car, not sure which brand... **

Grrrrr.....

Last edited by briscoc; 08-25-2010 at 02:58 PM. Reason: updated status
briscoc is offline   Reply With Quote
Old 08-25-2010, 02:47 AM   #1679
MurphysLaww
Scooby Specialist
 
Member#: 171245
Join Date: Feb 2008
Chapter/Region: TXIC
Location: Aeh-town
Vehicle:
99 328i
STX for 2013?

Default

Quote:
Originally Posted by MurphysLaww View Post
thanks.
Austin Subaru took care of my clutch. Not sure if the call to SOA helped, but $1700 quote turned into a $200 modified deductible.

After they gave me a hard time, the first two days, I told the service manager I would have been happy with $600 out of pocket based on the amount of miles on the car. With the quote they gave, I was going to tow it somewhere else to have the work done. An hour after the call to SOA, the dealership called with the $200 offer.

Somebody went beyond the call of duty. The tranny is DEFINITELY different. You absolutely had to row through the gears before, now it's smooth as silk. I wonder if there was an issue with the linkage. The pedal effort is much less now as well. It's still far from smooth, in comparison to the Integra or the BMW, but better than before.

I kind of feel like SOA is wanting to take care of 08' owners both because we kind of feel a bit screwed, and because there are obvious teething problems with this year model. The dealerships are fighting anything out of pocket as it's not their fault the car has issues. I think I learned my lesson about buying a first year model change. We bought a Nissan Xterra with the supercharger the first year it was available in that model, but it had been used in the Frontier for a year first. That xterra never had to have anything but routine maintenance for 6 years and 90k miles. (that we had to pay for. They did replace the SC, during a routine maint, but we couldn't tell there was anything wrong with it. It seemed the same before and after.) I had the same experience with my Integra, which was a first year model change, but that thing was a tank.

Anyway, I'm taken care of, and will consider Subaru's again.

Last edited by MurphysLaww; 08-25-2010 at 03:25 AM.
MurphysLaww is offline   Reply With Quote
Old 08-25-2010, 03:43 PM   #1680
mapleleaf
Scooby Specialist
 
Member#: 103399
Join Date: Dec 2005
Chapter/Region: E. Canada
Location: Halifax, Nova Scotia
Vehicle:
2009 Stripped STI
Dirty White

Default

Quote:
Originally Posted by blackfang View Post
Interesting. I have seen that on a 2010 Forester at 11k miles. The only one I have seen.

I just had my rack replaced under warranty after complaining for over a year and a half that it went bad within a month of buying my STI.
They replaced the pump first...I had to borrow a brand new STI off another dealers lot and drive it over and have the tech drive it to finally convince them it was not normal. The overall quality of the newer Subaru's really seem to be declining.
mapleleaf is offline   Reply With Quote
Old 08-26-2010, 06:28 AM   #1681
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

It is unfortunate. Look at the 2010/2011 Legacy/Outback. They are good for 3-4 recalls already and they haven't been out a year. I still love mine though.
blackfang is offline   Reply With Quote
Old 08-26-2010, 06:49 AM   #1682
mapleleaf
Scooby Specialist
 
Member#: 103399
Join Date: Dec 2005
Chapter/Region: E. Canada
Location: Halifax, Nova Scotia
Vehicle:
2009 Stripped STI
Dirty White

Default

Quote:
Originally Posted by blackfang View Post
It is unfortunate. Look at the 2010/2011 Legacy/Outback. They are good for 3-4 recalls already and they haven't been out a year. I still love mine though.
I really like mine as well, just more problems than previous years I have found. I'm on my 4th since 01. My motor went early but they took care of me with a new LB. I also had a turbo go pretty quick as well my rear hatch dampers. Because of this I really have never had a chance to get my usual track time in and use the car the way I would like to.
mapleleaf is offline   Reply With Quote
Old 08-28-2010, 08:40 PM   #1683
NightCat
Scooby Newbie
 
Member#: 254027
Join Date: Aug 2010
Chapter/Region: RMIC
Location: Colorado
Vehicle:
2006 Subaru WRX STi
Black

Default

Any guys with 06-07 STi's with oiling/detonation/ringland cracking issues actually getting it warrantied out by Subaru?
NightCat is offline   Reply With Quote
Old 09-02-2010, 10:50 PM   #1684
grahn
Scooby Newbie
 
Member#: 256470
Join Date: Aug 2010
Default

Name:

Make: 2004 Impreza TS Manual 5 Speed

Mileage: 66,000

Time Out Of Use: 1 week and counting

Problem And Likely Cause: Center Diff/Transmission. Not sure why it died, started with a little whine and by the time I got to the dealer to get it checked, metal was found in the Tran Oil.

Modifications: Cold Air Intake, Short Throw Shifter, nothing too fancy, it is a wagon.

Submitted For Warranty Work (Yes/No): No, it's out of warranty by 6k and 1 year. However, talked with SOA to see what we could do.

Reason Given For Denial: They offered me a $750 credit towards the $3,200/$3,900 repair bill.

Your Story: Took my TS in due to some transmission whine that had started up, figured I might have leak and I was due for it to be checked on the 60k work. Checking the oil, they explained I had little silver flakes, and my hopes where dashed. The fix for the transmission could be $3,200 to fix the Center Diff, or $3,900 just to replace it. Hoping to get some options worked out to improve my outcome.

-Chris G.
grahn is offline   Reply With Quote
Old 09-11-2010, 12:39 AM   #1685
Dmnchild
Scooby Newbie
 
Member#: 257457
Join Date: Sep 2010
Angry Screwed In MidMo, Thanks Columbia Subaru!

Name: Franklin

Make: 2006 WRX STi

Mileage: ~48000

Time Out Of Use: Accumulated? ~7 months

Problem And Likely Cause: Blown Motor (Knocking Bad)

Modifications: Cobb Catted Exhaust, No Tune.

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Abuse

Your Story: Heh, long story short, Columbia MO Subaru has NEVER fixed my car properly. Its been a long series of one thing leading to another, when that was fixed it broke something else. This is the 3rd motor blown, and no BS It was not raced or abused. In fact, 3 weeks prior to this incident I was in for my second oil change since the last motor was put in (Rebuilt I should say, blocks and internals.. not a crate). My oil light had come on a couple times, and the car would not stay running at idle. There was oil in it, so figured they would help me. They said 'the oil is dirty and needs to be changed'. So we did that. Three weeks later BOOM. The drained the pan and said because of the flakes they found, it was abuse that killed it. Over-rev to be exact. Motor is less then 6 months old. Because the flakes are shavings and not chunks, they say theres no need to pull the oil pump to see if its working correctly or anything else. Been fighting with them for a month, and yesterday it came down to still denied. Now what? :|

Last edited by Dmnchild; 09-11-2010 at 12:40 AM. Reason: Added Mod's.
Dmnchild is offline   Reply With Quote
Old 09-21-2010, 05:09 AM   #1686
2Fast4U1DAY
Scooby Specialist
 
Member#: 250152
Join Date: Jun 2010
Chapter/Region: MAIC
Location: Pennsylvania
Vehicle:
2006 WRX Limited
OBP

Default

Name: Justin DelValle

Yr. Make and model - 2006 Wrx Limited

Mileage - 91xxx

Time out of use - 1 week and counting....

Problem and likely cause - Broken pick up - Defective part from the factory? There is really no good excuse for a likely cause because under no circumstances should there be a broken oil pick up. Also turbo failed due to broken pick up.

Modifications: NONE

Submitted for warranty work? - YES

Reason given for denial - None yet but they are going to tell me that i dont have enough service records (BS)

My story - I ripped Matt Slap Subaru a new one when i got hosed on my 24 Hr Subaru Roadside Assistance, finally after pulling teeth at the stealership got my car towed and looked at. A broken oil pickup was found, and the oil pan has never been off the car and there isnt any rotating parts down there to break it. The MAP company that i have wants service records (oil changes etc...). Fact of the matter is oil change interval and how many times ive changed the oil since i bought the car (only had it since April changed oil every 3k) has NO BEARING ON A BROKEN OIL PICKUP. This *should be* covered under my warranty and if not then someone will be giving me $3,000.00 back even if i have to take it outta SOA's @ss.
Go Screw Yourself SOA!
*Update* THEY ARE FIXING IT.... Just waiting on turbo to get here.... Should have the car back by wednesday tho....

Last edited by 2Fast4U1DAY; 09-24-2010 at 03:31 PM. Reason: cuz they are fixing it and i only have to pay my deductible
2Fast4U1DAY is offline   Reply With Quote
Old 09-21-2010, 10:03 AM   #1687
TFBHTMFSNE
Scooby Specialist
 
Member#: 156086
Join Date: Aug 2007
Default

Quote:
Originally Posted by 2Fast4U1DAY View Post
Name: Justin DelValle

Yr. Make and model - 2006 Wrx Limited

Mileage - 91xxx

Time out of use - 3 days

Problem and likely cause - Broken pick up - Defective part from the factory? There is really no good excuse for a likely cause because under no circumstances should there be a broken oil pick up. Also turbo failed due to broken pick up.

Modifications: NONE

Submitted for warranty work? - YES

Reason given for denial - None yet but they are going to tell me that i dont have enough service records (BS)

My story - I ripped Matt Slap Subaru a new one when i got hosed on my 24 Hr Subaru Roadside Assistance, finally after pulling teeth at the stealership got my car towed and looked at. A broken oil pickup was found, and the oil pan has never been off the car and there isnt any rotating parts down there to break it. The MAP company that i have wants service records (oil changes etc...). Fact of the matter is oil change interval and how many times ive changed the oil since i bought the car (only had it since April changed oil every 3k) has NO BEARING ON A BROKEN OIL PICKUP. This *should be* covered under my warranty and if not then someone will be giving me $3,000.00 back even if i have to take it outta SOA's @ss.
Go Screw Yourself SOA!
*Update* Warranty company is sending a tech out to look at my car. Probably going to get screwed here but we will see. Will update further when i know more.
Oh, man, where do I start?

You have a 5 year old USED car with 91,000 miles on it. Something broke in the engine, and you are wondering if it was defective from the factory? This must be part of Subaru's "time delay defect" program, right? Get real.

You're trying to get the "stealership" to help you out. You start by "ripping them a new one" and "pulling teeth". Yeah, that will help your cause. Dealer service people go out of their way to help out those who come across as a complete pain in the arse.

You purchased some type of used car warranty. Read your fine print, and you should be able to tell if your oil pickup is a covered part. While you're at it, read the part about the requirement to maintain your vehicle, and keep records of the service work you had done. Oh, and the "stealership" sold you the warranty, not SOA, so leave their arse alone, okay?

Now, go take a chill pill before your blood pressure causes your head to explode.
TFBHTMFSNE is offline   Reply With Quote
Old 09-21-2010, 10:49 AM   #1688
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Oh wow.

Hey buddy here is a clue. The car is 31,000 miles out of warranty! They do not have to fix a thing.
blackfang is offline   Reply With Quote
Old 09-21-2010, 11:10 AM   #1689
Mavrik
Scooby Guru
 
Member#: 90347
Join Date: Jul 2005
Chapter/Region: AKIC
Location: Anchorage AK
Vehicle:
2013 BRZ & Imp 2.5RS
Yamaha FZ8

Default

Quote:
Originally Posted by 2Fast4U1DAY View Post
Name: Justin DelValle

Yr. Make and model - 2006 Wrx Limited

Mileage - 91xxx

Time out of use - 3 days

Problem and likely cause - Broken pick up - Defective part from the factory? There is really no good excuse for a likely cause because under no circumstances should there be a broken oil pick up. Also turbo failed due to broken pick up.

Modifications: NONE

Submitted for warranty work? - YES

Reason given for denial - None yet but they are going to tell me that i dont have enough service records (BS)

My story - I ripped Matt Slap Subaru a new one when i got hosed on my 24 Hr Subaru Roadside Assistance, finally after pulling teeth at the stealership got my car towed and looked at. A broken oil pickup was found, and the oil pan has never been off the car and there isnt any rotating parts down there to break it. The MAP company that i have wants service records (oil changes etc...). Fact of the matter is oil change interval and how many times ive changed the oil since i bought the car (only had it since April changed oil every 3k) has NO BEARING ON A BROKEN OIL PICKUP. This *should be* covered under my warranty and if not then someone will be giving me $3,000.00 back even if i have to take it outta SOA's @ss.
Go Screw Yourself SOA!
*Update* Warranty company is sending a tech out to look at my car. Probably going to get screwed here but we will see. Will update further when i know more.

go battle it out with your MAP extended warranty. SOA and the dealership has no control over MAP requirements. The dealership is following the orders they have recieved. I've made many extended warranty calls for coverage. I've worked with MAP, Wynns, United Car Care just to name a few. ALL require PROOF OF SERVICES on mechanical break downs. Also usually any repairs over $1000 requires an adjuster to come out and take a look at the broken down parts. They will also determine root cause of failure. If the root cause is from a non covered part. Your SOL. If the root cause is lack of required services (IE: oil changes) Your SOL.

You wanna get pissed off at SOA over a vehicle that is your responsibility? thats fine. Your just convincing them your a customer they can afford to lose.
Mavrik is offline   Reply With Quote
Old 09-21-2010, 01:42 PM   #1690
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

That is the best part. This guy has no idea who is responsible for it? The car is out of factory warranty and his extended warranty is requiring all the maintenance receipts. So what does he do, yell at the dealer and complain about SOA when it is not their issue.

If that was me he was yelling at, I would have him come pick up his car as it would benefit us and the customer if someone else looked at the car.
blackfang is offline   Reply With Quote
Old 09-21-2010, 01:57 PM   #1691
RaineMan
Scooby Specialist
 
Member#: 256727
Join Date: Sep 2010
Chapter/Region: RMIC
Location: SL,UT
Vehicle:
2007 2.5I Wagon
Silver

Default

I still don't see where frequency of oil changes would have anything to do with the oil pickup being broken. That's like saying if you don't fill up with gas every week and your fuel pump fails it is your fault.
RaineMan is offline   Reply With Quote
Old 09-21-2010, 02:22 PM   #1692
Mavrik
Scooby Guru
 
Member#: 90347
Join Date: Jul 2005
Chapter/Region: AKIC
Location: Anchorage AK
Vehicle:
2013 BRZ & Imp 2.5RS
Yamaha FZ8

Default

well the tube normally doesn't plug if good oil is going through it. also if the oil gets low the pipe can get hot and brittle causing it to break. If under his contract its considered a hose (and most extended warranty companies don't cover hoses) then he is SOL either way.
Mavrik is offline   Reply With Quote
Old 09-21-2010, 03:08 PM   #1693
TFBHTMFSNE
Scooby Specialist
 
Member#: 156086
Join Date: Aug 2007
Default

Quote:
Originally Posted by RaineMan View Post
I still don't see where frequency of oil changes would have anything to do with the oil pickup being broken. That's like saying if you don't fill up with gas every week and your fuel pump fails it is your fault.
It probably doesn't, but aftermarket warranty companies are not in business to pay out large claims on cars that haven't been maintained. If you can't show receipts for oil changes, and your transmission blows, they can deny coverage. It's called fine print.
TFBHTMFSNE is offline   Reply With Quote
Old 09-27-2010, 06:15 PM   #1694
DrDanimalSize
Scooby Specialist
 
Member#: 254097
Join Date: Aug 2010
Location: Montreal, QC, Canada
Vehicle:
2010 WRX Hatch

Default

Name: Dan

Make: 2010 WRX hatch

Mileage: 3500kms (2200 miles)

Time Out Of Use: nearly a week now

Problem And Likely Cause: Transmission failure, first gear partially stripped

Modifications: Muffler delete pipe (not even mentioned as a problem btw)

Submitted For Warranty Work (Yes/No): Y

Reason Given For Denial: Abuse

Your Story:

I brought the revs up, let the clutch out, and heard some horrible noises. Pushed the clutch back in immediately, but it was too late. When I tried to put it in 1st, there was no 1st any more. Trying to drive it in the other gears only made more horrible noises, so I parked it and called roadside assistance.

The next day at the dealer, the manager took an 'attempted' test drive, and said the whole tranny would be replaced. He said that they would probably get it on Friday morning, and I would be driving the car on the weekend. Yay!

Now here's the fishy part, I went in to see if the car was ready on Friday afternoon, and happened to come across my car coming back from a road test! The service counter rep didn't even realize the car was ready, and when I informed him it was, he called the manager who then confirmed it was ready. About 10 mins later, the manager came down to see me and said the transmission was replaced, but there was another issue and I would have to call him or come back on Monday (today). He made some excuses and said he didn't know what the problem was.

Today rolls around, and while at work I receive a call from the service manager. He informs me that Subaru asked for pictures of the disassembled old transmission, and after seeing the partially stripped 1st gear, Subaru has denied my warranty claim because of abuse. Were they stalling me until today so they could check to see if I'm really covered? Why would they replace the ENTIRE transmission first, and then see if it was covered second?

The service manager tells me there is nothing more he can do, and if I don't want to be stuck with a $5100 repair bill (!) I would have to get a hold of the regional warranty rep. Additionally, he tells me that my car has been flagged so that no dealership will be allowed to do warranty work until it is cleared by Subaru first! Does this mean that even if I do get this fixed under warranty, they will be likely to decline any other warranty claims in the future?

I tried calling the local rep, whose phone number and extension was given to me by the dealer, and still have not gotten a reply. I suppose I'll try again tomorrow, and maybe I will have to show up to their offices?

Other tidbits of info:

I also wanted to mention that this car was a test-driver/demonstrator car, and had 4 months of usage and 1707kms on it when I picked it up 3 weeks ago! That's right, I drove the car for 2 weeks and 5 days, and it already blew up. The current dealer that is "fixing" the car is NOT the same dealer I purchased it from, but rather the one that was closest to my home, seeing as I was forced to take public transportation at 11:30pm after the car was towed. I have been driving manual transmissions for 13 years, I have some drag strip and autocross experience, and I am also capable of double-clutching and heel-and-toe downshifting. I am NOT a novice when it comes to driving manual transmissions and this is NOT the first powerful car I have owned.

If this car is not fixed under warranty, I plan on buying a used 5 speed out of a 2009 or 2010, swapping it in myself, and having someone take over my lease and/or selling this hunk of crap. I bought a new car specifically so I wouldn't have any problems with it. If I had $5100 just laying around, I probably would have stepped it up to a 2011 STi instead, but I'm not made of money, and I had to sell my beloved project car (a bandit Trans Am) to get the money to pay down this lump.

/rant
DrDanimalSize is offline   Reply With Quote
Old 09-27-2010, 07:44 PM   #1695
peglegsteve
Scooby Specialist
 
Member#: 209987
Join Date: Apr 2009
Chapter/Region: MAIC
Location: Essex, MD
Vehicle:
2009 Stage eleventy
billion WRB WRX

Default

^ that sounds like BS. If they replaced the transmission, and you DID NOT sign a work order for $xxxx, that's their problem, right? They should have had approval from Subaru before beginning work.
peglegsteve is offline   Reply With Quote
Old 09-28-2010, 10:47 AM   #1696
DrDanimalSize
Scooby Specialist
 
Member#: 254097
Join Date: Aug 2010
Location: Montreal, QC, Canada
Vehicle:
2010 WRX Hatch

Default

Update: I was given the contact info of the regional guy who decided not to warranty the car, and then call him yesterday and this morning only to leave messages. I then call the 'general help' extension, and they tell me I'm calling the wrong place, and give me a new number. I call the new number, and my car is so new that they don't even have my info in their system yet, they still have the old dealership listed as the owner. The person on the other end then tells me that they will 'review' my file and will TRY to get back to me by the end of the week.

I'm becoming less pleased/patient.
DrDanimalSize is offline   Reply With Quote
Old 09-28-2010, 11:01 AM   #1697
blackfang
Scooby Specialist
 
Member#: 131347
Join Date: Nov 2006
Chapter/Region: MAIC
Location: Richmond Va
Vehicle:
2007 Legacy 2.5i SE
98 Z/28, VN 900 custom

Default

Assuming what you have posted is true............

If that dealer replaced the transmission and you did not authorize it prior or if they replaced it assuming warranty would cover it, then they are screwed. You should not bear any costs. They made the repair on their own and did not get authorization. I would be contacting Subaru about that and the dealerships Service Manager and work up the food chain first.

Whenever you have an issue like that, you always tear down the transmission and do your diagnosis first and then get authorization from SOA before any transmission or engine is replaced. In any warranty repair you always verify coverage and ensure that is a covered repair FIRST!
blackfang is offline   Reply With Quote
Old 09-28-2010, 11:02 AM   #1698
Bryanwrx
Scooby Newbie
 
Member#: 157349
Join Date: Aug 2007
Chapter/Region: E. Canada
Location: Montreal, Quebec, Canada
Vehicle:
2010 WRX
SWP

Default

Quote:
Originally Posted by DrDanimalSize View Post
Update: I was given the contact info of the regional guy who decided not to warranty the car, and then call him yesterday and this morning only to leave messages. I then call the 'general help' extension, and they tell me I'm calling the wrong place, and give me a new number. I call the new number, and my car is so new that they don't even have my info in their system yet, they still have the old dealership listed as the owner. The person on the other end then tells me that they will 'review' my file and will TRY to get back to me by the end of the week.

I'm becoming less pleased/patient.
you have a PM
Bryanwrx is offline   Reply With Quote
Old 09-28-2010, 11:29 AM   #1699
DrDanimalSize
Scooby Specialist
 
Member#: 254097
Join Date: Aug 2010
Location: Montreal, QC, Canada
Vehicle:
2010 WRX Hatch

Default

I'm pretty sure they know they're screwed in terms of doing work first and asking for money later, however I still don't have a working transmission in a 3 week old car. And as it sits I still don't have warranty coverage. If somehow this does get resolved more or less to my liking, I'll still be sore but I'll at least drive the thing for a while. If it doesn't, I plan on fixing it and then transferring my lease. Anyone want a WRX for $294/month?

EDIT:

Apparently the person in charge of the service department just found out it was a demonstrator/test drive car, and said that would probably sway the decision of Subaru Canada. I'll find out tomorrow whether that is the case or not.

Last edited by DrDanimalSize; 09-28-2010 at 04:27 PM.
DrDanimalSize is offline   Reply With Quote
Old 09-30-2010, 12:10 AM   #1700
DrDanimalSize
Scooby Specialist
 
Member#: 254097
Join Date: Aug 2010
Location: Montreal, QC, Canada
Vehicle:
2010 WRX Hatch

Default

I'm still awaiting a reply, apparently it has to be reviewed by another higher-up......
DrDanimalSize is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Trouble/Warranty Denial Report Thread: Suspension North Ursalia Warranty Issues & SOA Problems 52 08-13-2014 06:05 PM
Trouble/Warranty Denial Report Thread: Electrical (Lighting, ECU, Sensors, Etc.) North Ursalia Warranty Issues & SOA Problems 83 07-21-2014 11:52 AM
Trouble/Warranty Denial Report Thread: Body/Exterior of Vehicle North Ursalia Warranty Issues & SOA Problems 131 05-07-2014 10:18 AM
Trouble/Warranty Denial Report Thread: Braking System North Ursalia Warranty Issues & SOA Problems 82 04-27-2014 08:34 PM
Trouble/Warranty Denial Report Thread: Interior North Ursalia Warranty Issues & SOA Problems 58 01-12-2013 05:47 PM


All times are GMT -4. The time now is 03:59 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.