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Old 11-19-2010, 06:27 PM   #1726
blackfang
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Originally Posted by TFBHTMFSNE View Post
Do you mean to tell me that some customers will be untruthful in an attempt to get a repair covered under warranty?

No, say it ain't so!
Quote:
Originally Posted by Mavrik View Post
its those people that make it hard for honest customers to get warranty work done. "yeah sure you were just driving normally through the intersection when second gear let go? haha... right............"
It is worse when an employee at your own does that. I had one of our Nissan techs next door pull that same stunt. He was driving his WRX over the weekend and then BAM the 2nd gear just went. Tore it down and took pictures. SOA said hell no once they saw the trans pics and the time slip from the weekend.
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Old 11-29-2010, 01:03 AM   #1727
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Name: Matt i_ski

Make: 2008 WRX Premium

Mileage: 51000km's

Time Out Of Use: 1 week and counting

Problem And Likely Cause: Transmission rattle noise/bearing failure

Modifications: Intake TBE Accessport

Submitted For Warranty Work (Yes/No): Y

Reason Given For Denial: Aftermarket parts installed/power shifting

Your Story: It's lengthy but have a look at the following thread, it's quite detailed, includes audio of problem experienced.

http://www.3gwrx.com/forum/index.php/topic,16166.0.html
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Old 11-29-2010, 11:53 AM   #1728
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Name: Matt i_ski

Make: 2008 WRX Premium

Mileage: 51000km's

Modifications: Intake TBE Accessport

Submitted For Warranty Work (Yes/No): Y

Reason Given For Denial: Aftermarket parts installed/power shifting
(sigh)
I still cannot understand why anyone would modify something they expect to be covered under some type of warranty.

The consumer protection laws state that a manufacturer cannot void your warranty if you modify parts of your car. That is true. Mess with your driveline, and Subaru cannot deny a warranty claim for bad wiper blades. They can, however, DENY COVERAGE for a specific part if the modifications may have effected that part. Get more HP from your engine, and bingo! your trans, rear end, axles, etc may not be covered.

"Oh, well, they have to prove the modded parts caused the failure!"

Yeah, right. All they have to do is tell you that the change you made put parts under stresses they were not designed for in stock configuration. You may get all mad about this and tell them to "prove it" but really, they hold all the cards. You can make all the stink you want, but the only way to make them "prove it" is by taking them to court. The expense of that will cost you ten times what the repair will just to retain an attorney, and then the manufacturer will line up all their engineers that designed the car as expert witnesses. You lose. Now you're out thousands on legal fees, and you still have a broken car. You lose again.

If you want a new car under warranty, don't mod it, don't beat it, and maintain it WITH RECORDS. Once it's out of warranty, then have a ball modding it to your heart's content. If your wish is to get a vehicle with the intent of modding it, either buy an older model already out of warranty, or understand that the new vehicle you buy and mod may not be covered when it breaks.

Or, you can go onto forums and whine....
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Old 11-29-2010, 02:08 PM   #1729
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(sigh)
I still cannot understand why anyone would modify something they expect to be covered under some type of warranty.

The consumer protection laws state that a manufacturer cannot void your warranty if you modify parts of your car. That is true. Mess with your driveline, and Subaru cannot deny a warranty claim for bad wiper blades. They can, however, DENY COVERAGE for a specific part if the modifications may have effected that part. Get more HP from your engine, and bingo! your trans, rear end, axles, etc may not be covered.

"Oh, well, they have to prove the modded parts caused the failure!"

Yeah, right. All they have to do is tell you that the change you made put parts under stresses they were not designed for in stock configuration. You may get all mad about this and tell them to "prove it" but really, they hold all the cards. You can make all the stink you want, but the only way to make them "prove it" is by taking them to court. The expense of that will cost you ten times what the repair will just to retain an attorney, and then the manufacturer will line up all their engineers that designed the car as expert witnesses. You lose. Now you're out thousands on legal fees, and you still have a broken car. You lose again.

If you want a new car under warranty, don't mod it, don't beat it, and maintain it WITH RECORDS. Once it's out of warranty, then have a ball modding it to your heart's content. If your wish is to get a vehicle with the intent of modding it, either buy an older model already out of warranty, or understand that the new vehicle you buy and mod may not be covered when it breaks.

Or, you can go onto forums and whine....
Wut?

Did you even read the thread? He fully admits that he has modifications, but fi the dealer is full of **** and what is broken has no relation to his driving/modifications, then I believe he has a clear and concise reason to be pissed.
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Old 11-29-2010, 04:40 PM   #1730
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Wut?

Did you even read the thread? He fully admits that he has modifications, but fi the dealer is full of **** and what is broken has no relation to his driving/modifications, then I believe he has a clear and concise reason to be pissed.

Agreed. If someone put a new set of tires, same size and speed rating as came with the car, but different tire manufacturer, would that be a 'mod' voiding the warranty? Quality is what they boast when you're considering a purchase; loopholes are what they explain when the quality fails.
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Old 11-30-2010, 08:00 AM   #1731
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Agreed. If someone put a new set of tires, same size and speed rating as came with the car, but different tire manufacturer, would that be a 'mod' voiding the warranty?
Just goes to show how little you know.
If you install a non-factory part which has been designed to meet OEM specs, and experience a subsequent failure, the manufacturer cannot deny the claim due to that part. So no, the tire 'mod' (your term) would have no effect on warranty coverage. And please re-read my post. Nothing "voids" the warranty. Claims can still be denied coverage under warranty. There is a difference.
If you install an aftermarket part designed to increase power in the engine (as an example), then failures in the engine, trans, and driveline come under scrutiny and can be denied, since you are now asking stock parts to do more than they were designed to.
Subaru claims the car will do what it was designed to do. If you decide to beat on it, mod it, fail to maintain it, and it breaks, it's not their problem. It's yours.
Or, you could always whine on a forum.....
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Old 11-30-2010, 10:50 AM   #1732
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Originally Posted by TFBHTMFSNE View Post
Just goes to show how little you know.
If you install a non-factory part which has been designed to meet OEM specs, and experience a subsequent failure, the manufacturer cannot deny the claim due to that part. So no, the tire 'mod' (your term) would have no effect on warranty coverage. And please re-read my post. Nothing "voids" the warranty. Claims can still be denied coverage under warranty. There is a difference.
If you install an aftermarket part designed to increase power in the engine (as an example), then failures in the engine, trans, and driveline come under scrutiny and can be denied, since you are now asking stock parts to do more than they were designed to.
Subaru claims the car will do what it was designed to do. If you decide to beat on it, mod it, fail to maintain it, and it breaks, it's not their problem. It's yours.
Or, you could always whine on a forum.....
And...when you whine on a forum, you'll meet someone like TFBHTMFSNE who knows what he/she is talking about and does so eloquently or OREOS, the Honda Rep (we figured him out awhile ago) who thinks dinking on threads like this will help his business. Good thing we all tend to read/pay attention to the TFBHTMFSNE types, even though their user name is a RPITA to type!
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Old 11-30-2010, 01:15 PM   #1733
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Just goes to show how little you know.
If you install a non-factory part which has been designed to meet OEM specs, and experience a subsequent failure, the manufacturer cannot deny the claim due to that part. So no, the tire 'mod' (your term) would have no effect on warranty coverage. And please re-read my post. Nothing "voids" the warranty. Claims can still be denied coverage under warranty. There is a difference.
If you install an aftermarket part designed to increase power in the engine (as an example), then failures in the engine, trans, and driveline come under scrutiny and can be denied, since you are now asking stock parts to do more than they were designed to.
Subaru claims the car will do what it was designed to do. If you decide to beat on it, mod it, fail to maintain it, and it breaks, it's not their problem. It's yours.
Or, you could always whine on a forum.....
Perhaps you're correct, if you want to play a game of semantics or a lawyer. The warranty may not be voided, it may be worth as much or as little as when it was provided by the manufacturer and the dealer. But as you hint, claims may be denied under it, and such is a singular decision of the manufacturer and/or dealer, consumer beware.

As you say, 'Subaru claims the car will do what it was designed to do.' Some others do the same. Does the company then limit it's warranty to a set of 'specifics' items and length. What about what it advertises. Is that what the car is designed to do? Come to think of it, why are so many shsets of paper headed "Limited Warranty"

But you can always boast on a forum ...
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Old 11-30-2010, 02:37 PM   #1734
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Perhaps you're correct, if you want to play a game of semantics or a lawyer. The warranty may not be voided, it may be worth as much or as little as when it was provided by the manufacturer and the dealer. But as you hint, claims may be denied under it, and such is a singular decision of the manufacturer and/or dealer, consumer beware.

As you say, 'Subaru claims the car will do what it was designed to do.' Some others do the same. Does the company then limit it's warranty to a set of 'specifics' items and length. What about what it advertises. Is that what the car is designed to do? Come to think of it, why are so many shsets of paper headed "Limited Warranty"

But you can always boast on a forum ...
I hardly believe I was boasting, just voicing an opinion and attempting to clarify facts.

Now that I've been informed that you are a Honda rep, please, tell me, how does Honda handle the warranty claims on modified Civics? Does Honda just tell customers "go ahead, do what you want, we'll cover it when it breaks?" If so, my next car will be a Honda. I'd love a factory racing sponsorship, and would guarantee that the warranty costs on that car would equal the cost of a new one within the first year. Then, after I've beaten the poor thing just about to death, I'll file for Lemon Law based on days out of service and/or repair attempts, and get a brand-new race car for free!

There is no "consumer beware" clause in the Subaru vehicle warranty. Just read the terms, it spells things out in plain English. If you abide by the terms of the warranty (and really, what vehicle warranty doesn't come with limits as to time and mileage for coverage?) then Subaru will stand up to it's end of the contract. The only point I've been trying to get across (unpopular as it may be) is that if you modify your vehicle, abuse your vehicle, or fail to properly maintain and document services to your vehicle, you are giving the manufacturer just cause to deny a claim. If you're so concerned about the cost of repairs, then why give them that excuse?

Look at it this way: buy your new vehicle. Keep it bone stock during the warranty coverage period, maintain it, don't abuse it. If something is "defective" it's going to break, and it's going to be covered without question. Put the money you would have spent on modding your car a piece at at time aside in a fund. When the car is out of warranty, you now have a one-owner, well maintained car with a known history of how it was driven as a platform, and enough money (hopefully) put aside to properly modify the car as you see fit.

I'm going to throw something out here, just looking for opinions. If Subaru were to offer a "Tuner Special Edition" STi for, say $5K less, that was delivered with the understanding that the car came with NO WARRANTY whatsoever (knowing that it would be modified by the consumer), would you buy it? (NOTE: legally, Subaru or any other car manufacturer cannot sell a car without a warranty, but if they could....)
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Old 11-30-2010, 03:52 PM   #1735
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I hardly believe I was boasting, just voicing an opinion and attempting to clarify facts.

Now that I've been informed that you are a Honda rep, please, tell me, how does Honda handle the warranty claims on modified Civics? Does Honda just tell customers "go ahead, do what you want, we'll cover it when it breaks?" If so, my next car will be a Honda. I'd love a factory racing sponsorship, and would guarantee that the warranty costs on that car would equal the cost of a new one within the first year. Then, after I've beaten the poor thing just about to death, I'll file for Lemon Law based on days out of service and/or repair attempts, and get a brand-new race car for free!

There is no "consumer beware" clause in the Subaru vehicle warranty. Just read the terms, it spells things out in plain English. If you abide by the terms of the warranty (and really, what vehicle warranty doesn't come with limits as to time and mileage for coverage?) then Subaru will stand up to it's end of the contract. The only point I've been trying to get across (unpopular as it may be) is that if you modify your vehicle, abuse your vehicle, or fail to properly maintain and document services to your vehicle, you are giving the manufacturer just cause to deny a claim. If you're so concerned about the cost of repairs, then why give them that excuse?

Look at it this way: buy your new vehicle. Keep it bone stock during the warranty coverage period, maintain it, don't abuse it. If something is "defective" it's going to break, and it's going to be covered without question. Put the money you would have spent on modding your car a piece at at time aside in a fund. When the car is out of warranty, you now have a one-owner, well maintained car with a known history of how it was driven as a platform, and enough money (hopefully) put aside to properly modify the car as you see fit.

I'm going to throw something out here, just looking for opinions. If Subaru were to offer a "Tuner Special Edition" STi for, say $5K less, that was delivered with the understanding that the car came with NO WARRANTY whatsoever (knowing that it would be modified by the consumer), would you buy it? (NOTE: legally, Subaru or any other car manufacturer cannot sell a car without a warranty, but if they could....)
Sorry, but if you were just trying to clarify facts, why did you get the first phrase in your second paragraph so completely wrong? As to your question in your last paragraph, definitely no. Sorry, first two words of the question kill the deal.
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Old 11-30-2010, 03:57 PM   #1736
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Sorry, but if you were just trying to clarify facts, why did you get the first phrase in your second paragraph so completely wrong? As to your question in your last paragraph, definitely no. Sorry, first two words of the question kill the deal.
My apologies. I was under the impression that you were.
If you are so down on Subarus, why are you posting on a Subaru enthusiasts forum? Professional troll?
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Old 11-30-2010, 09:03 PM   #1737
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That has been asked by many for a while now. It is easier to place him on ignore as he offers zero value to this place. It just sucks when you quote him
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Old 12-01-2010, 08:15 AM   #1738
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That has been asked by many for a while now. It is easier to place him on ignore as he offers zero value to this place. It just sucks when you quote him
Done. And sorry, it won't happen again.
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Old 12-01-2010, 12:35 PM   #1739
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My apologies. I was under the impression that you were.
If you are so down on Subarus, why are you posting on a Subaru enthusiasts forum? Professional troll?
Apology accepted.

To your first question, not all here are Subaru enthusiasts. Many here are those who encountered problems with Subarus, it's good learning although expensive for many. Some here are those who make money from Subaru; sometimes helpful, sometimes self-serving. You can make your own judgments.

To your second question, no. Why would one even bother doing it here?
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Old 12-01-2010, 08:02 PM   #1740
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That has been asked by many for a while now. It is easier to place him on ignore as he offers zero value to this place. It just sucks when you quote him
And for you and for their special edition: http://www.llbean.com/customerServic...ee.html?nav=gn
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Old 12-05-2010, 07:45 PM   #1741
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Name: barefootdesigns

Make: 2009 Subarau Impreza WRX hatchback

Mileage: 23,495

Time Out Of Use: One week

Problem And Likely Cause: Clutch failure

Modifications: None

Submitted For Warranty Work (Yes/No): Yes.

Reason Given For Denial: None

Your Story: Not under warranty because it's a clutch, but they replaced it. However, the service manager says I fried it. He wouldn't let me see it--said it was packed up to send to Subaru as a "warranty" issue. I was told not to expect another free clutch no matter what. Since I've driven a clutch for 50 years, never had a single problem, and put 235K on my last clutch (Honda Accord), broke the WRX in right, drove it like a sports car but never raced, launched, rode the clutch, commuted, or otherwise abused it, I have not idea if the new clutch will be a bit better. This has badly shaken my faith in the car and made me leery of driving it at all, frankly. The dealer who sold it to me is in another state but he said he saw no reason in my driving that would explain such a problem, AT ALL. What are we supposed to think? Do?
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Old 12-05-2010, 09:26 PM   #1742
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Clutches are covered under the wear item warranty. They probably goodwilled the repair.
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Old 12-06-2010, 04:19 AM   #1743
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Default Warranty, I guess.

They said there is never a warranty on a clutch. Nevertheless they replaced it. But will the next one be okay? Good question I think.
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Old 12-06-2010, 09:46 AM   #1744
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They said there is never a warranty on a clutch. Nevertheless they replaced it. But will the next one be okay? Good question I think.
If they are not aware of the fact that clutches, windshield wipers, and brake pads/rotors are warrantied for 3 years 36k miles, then I would go to a different Subaru dealer .
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Old 12-06-2010, 12:13 PM   #1745
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They said there is never a warranty on a clutch. Nevertheless they replaced it. But will the next one be okay? Good question I think.
They need to look in the Policy & Procedures manual and see that SOA has a "wear item warranty" which is for 3/36k that covers clutch linings, brake linings, wiper inserts,etc.
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Old 12-06-2010, 12:42 PM   #1746
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They need to look in the Policy & Procedures manual and see that SOA has a "wear item warranty" which is for 3/36k that covers clutch linings, brake linings, wiper inserts,etc.
Perhaps they did. Corporate must look at their dealers. Customers should NOT be the chopped meat sandwiched between a dealership and a manufacturer.

But you and they can feel free to ignore. No "love" lost
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Old 12-19-2010, 06:27 PM   #1747
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Good to know.

Last edited by blindgoldfish z; 12-30-2010 at 11:15 AM.
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Old 12-20-2010, 08:18 AM   #1748
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Are there any instances of warranty repairs being denied because of a hitch on a WRX?

I'm looking at a 2010 WRX but Subaru does not recommend towing with it. Will having a hitch on the car automatically deny any powertrain warranty issuse?
It's not 'automatic', but they can deny warranty coverage on some items (clutch especially) if you install a hitch.
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Old 12-20-2010, 12:08 PM   #1749
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Originally Posted by blindgoldfish z View Post
Are there any instances of warranty repairs being denied because of a hitch on a WRX?

I'm looking at a 2010 WRX but Subaru does not recommend towing with it. Will having a hitch on the car automatically deny any powertrain warranty issuse?
If you tow something and this is the cause, you can be pretty sure the chances are pretty high that you are paying for it.
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Old 12-20-2010, 07:12 PM   #1750
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Interesting.

Last edited by blindgoldfish z; 12-30-2010 at 11:15 AM.
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