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01-08-2013, 04:43 PM | #2276 |
Scooby Guru
Member#: 97135
Join Date: Sep 2005
Chapter/Region:
NWIC
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Going by the commonly accepted "stages" put forth by the first company to do so with our cars - stage 3 implies turbo swap.
an intercooler is a supporting mod, not a power adder.
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01-09-2013, 09:30 AM | #2277 | |
Scooby Newbie
Member#: 210788
Join Date: May 2009
Chapter/Region:
MAIC
Location: East Coast
Vehicle:2003 PSM Dom 1.5XT-R Built WRX Wagon |
Quote:
Originally Posted by Sc00by4life "an intercooler is a supporting mod, not a power adder. " I agree that an intercooler is more of a supporting mod than an actual power adder. As it goes with stages though, it could potentially count as a stage 3. It depends entirely on what company you are working with for your upgrades/tuning. I ran a TurboXS UTEC Delta on my first WRX and the difference between a stage 2 setup and a stage 3 was the addition of a catless up-pipe and an upgraded top mount intercooler (either TurboXS or STI). There was a pretty defined difference in the two stages when you would switch maps with the remote selector. A turbo upgrade bumped you up to a stage 4 map. Generally it was preset for a set of Sti Pinks and a VF39. There was a specific map for each level of upgrade. So not every company defines a Turbo Upgrade as a stage 3 across the board. |
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01-10-2013, 03:59 AM | #2278 |
Scooby Specialist
Member#: 326039
Join Date: Jul 2012
Chapter/Region:
South East
Vehicle:2008 STI Aspen white |
Name:
Make: 08 STI hatch Mileage:55400 Time Out Of Use:1 1/2 months Problem And Likely Cause: spun #4 Rod bearing Modifications:1000cc ID's Tgv deletes, air pump, Turbo back, intake (getting ready for e85) Submitted For Warranty Work (Yes/No): yes Reason Given For Denial: First possible tune issue... later warrantied Your Story: The week before this occurred had installed the ID's, both air pump delete and tgv's and was tuning for it. Logs all went well no knock ect ect.. Fast forward to the night of the incident... I did a 4th gear pull (before redline) logged it and headed to pick up a friend from the airport... (30 min drive) I pick her up start heading backing driving normally (70 mph on cruise) when my car starts shuttering... i look at afr's (all good) but see my boost gauge showing that the car is trying to build boost ( it would fluctuate between -5 - +5 ) while on cruise control... about 2 more minutes go buy and i decide to just pull over.. as i do that the motor seizes... I have the car towed to my house and start the work of pulling the motor apart... i have two bolts left before i can actually remove it .. my friend ask's if my car is still under warranty.. i say i doubt it .. he reminds me that i have the power train warranty ..so begins the mad dash to put the car back together... realizing i only had two weeks left on the 5 yr warranty .. and less then 5k miles lol... Car is then towed to Subaru and they almost immediately try to turn me away .. i talk to them for a bit and they tell me ... theres a 50/50 chance that it wont be covered.. i agree to pay the tear down if it isnt warrantied ... they come back a week or so later and tell me they have bad news... and that it isnt warranted .. i call the service manager and talk to him for a bit.. he tells me they hadnt tore the motor all the way down and had just removed the heads ... i tell him to continue on and id pay if it wasnt rod bearing failure.. sure enough it turns out to be a rod bearing.... and they warranty the claim with a completely new long block and turbo .... Sorry for the long story -_- |
01-10-2013, 09:33 AM | #2279 |
Scooby Specialist
Member#: 17355
Join Date: Apr 2002
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You're one very lucky SOB and should be praising SOA to the skies in the future.
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01-10-2013, 10:15 AM | #2280 |
Scooby Newbie
Member#: 210788
Join Date: May 2009
Chapter/Region:
MAIC
Location: East Coast
Vehicle:2003 PSM Dom 1.5XT-R Built WRX Wagon |
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01-10-2013, 01:33 PM | #2281 |
Scooby Specialist
Member#: 326039
Join Date: Jul 2012
Chapter/Region:
South East
Vehicle:2008 STI Aspen white |
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01-11-2013, 09:47 PM | #2282 | |
Scooby Specialist
Member#: 181047
Join Date: May 2008
Chapter/Region:
Tri-State
Location: South Jersey
Vehicle:2015 CWP WRX 2015 SWP Forester XT |
Quote:
I was expecting to pick my car up from the dealership today, and had a missed call from them. Turns out SOA decided to cover 50% of the warranty cost of repair, which was about $500 cheaper than the dealership quote. So my total out the door repair cost was $1,050. Can't complain. I'm glad SOA helped me out, and is proof again that if you're nice and honest when you call them, they seem to help out. |
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01-11-2013, 10:28 PM | #2283 | |
Scooby Specialist
Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:99' 2.5Rs black |
Quote:
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01-11-2013, 10:30 PM | #2284 |
Scooby Guru
Member#: 97135
Join Date: Sep 2005
Chapter/Region:
NWIC
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Goodwill repairs DO happen.
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01-11-2013, 11:44 PM | #2285 |
Scooby Specialist
Member#: 181047
Join Date: May 2008
Chapter/Region:
Tri-State
Location: South Jersey
Vehicle:2015 CWP WRX 2015 SWP Forester XT |
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01-12-2013, 10:07 AM | #2286 |
Scooby Specialist
Member#: 49362
Join Date: Nov 2003
Chapter/Region:
Tri-State
Location: Blackwood, South Jersey
Vehicle:2013 DGM STI Cobb Stg 2 |
Unfortunately, I've seen more people who don't deserve coverage get covered and people who do deserve it get screwed.
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01-12-2013, 01:22 PM | #2287 |
Scooby Specialist
Member#: 322385
Join Date: Jun 2012
Chapter/Region:
Tri-State
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That applies to just about anything in life really.
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01-12-2013, 06:37 PM | #2288 |
Scooby Specialist
Member#: 49362
Join Date: Nov 2003
Chapter/Region:
Tri-State
Location: Blackwood, South Jersey
Vehicle:2013 DGM STI Cobb Stg 2 |
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01-22-2013, 08:57 PM | #2289 |
Scooby Specialist
Member#: 298233
Join Date: Oct 2011
Chapter/Region:
NESIC
Location: Boston MA
Vehicle:2008 STi wish it were white |
Name:
Make: 08 STI hatch Mileage38,500 Time Out Of Use:1 day so far Problem And Likely Cause: 60 psi in cylinder 4 Modifications: springs and sways Submitted For Warranty Work (Yes/No): waiting for a tow Reason Given For Denial: None yet Your story: Previously (last March I think the car had 24k) I posted in this thread about piston 4 having a cracked ringland. The original claim was denied for lack of records. I spent a few weeks and 800 miles of driving to finally gather up all of the previous owners records and the claim was finally settled. They replaced a piston. If I remember correctly I was not very happy about the repair at first but after getting the car back I was just overwhelmed at how much better my car felt. 10 months and 14k later I have the same problem: rough idle, skips on start up, smokes like john wayne. I did a compression test today and cyl 4 reads 60 psi where the others read between 120 and 150. My fingers are crossed. I hope they don't ask me for my fuel receipts this time because I just handed them over to the accountant, but I have been meticulous about all other records. Wish me luck! Oh I have aftermarket wheels without TPMS and snow tires on it will this be a problem? HAHA! |
01-23-2013, 04:22 PM | #2290 |
Scooby Specialist
Member#: 2200
Join Date: Aug 2000
Chapter/Region:
NWIC
Location: Hillsboro, OR
Vehicle:2015 Mazda 3 97 Miata, 96 Landcruiser |
Make: 11 WRX hatch
Mileage: 9600 Time Out Of Use: About 1 week total Problem And Likely Cause: Knocking on start-up, bad rod Modifications: None. Submitted For Warranty Work (Yes/No): Yes Reason Given For Denial: Was not denied Your story: Was working in the gargage one morning when the wife came out to start her car. When started, it made a very loud knocking noise at which point I started yelling to shut it off. Had it trailered into the dealership (Carr Subaru) and they rebuilt the motor under warranty. I tried to push for a new shortblock, but Subaru refused and would only pay for the rebuild. Root cause was bad rod which caused bearing failure which led to knock. The car has never been raced in any way. Have to say that really took the new car buzz away. |
01-24-2013, 10:40 PM | #2291 |
Scooby Newbie
Member#: 341541
Join Date: Dec 2012
Chapter/Region:
NWIC
Location: Eastern Washington
Vehicle:2004 WRX White |
Name:
Make: 2004 Subaru WRX (manufactured 02/04) Mileage: 29,220 (at the time of warranty claim) 136,450 (currently) Time Out Of Use: 47 days Problem And Likely Cause: Engine seized, they crated up short block without tearing down and sent to SOA Modifications: None Submitted For Warranty Work (Yes/No): Yes Reason Given For Denial: Car was driven too hard because at the time I was a 20 something male, eventually SOA approved short block rebuild Your Story: I purchased this car from Cascade Auto Center (Wenatchee, WA) with 21 miles, checked/inspected all fluids and easily accessible hoses etc. because the car had been on the lot for over a year (this should have been my first sign). At the first stop light I came to as the engine reached idle a mild metallic grinding sound came from the engine compartment. A little under a ~1000 miles I checked the oil, no oil on dip stick, I drained all the oil from the engine and measured it, there was ~1 quart of oil remaining in the engine. I replaced oil filter and put in new oil (Mobile 1 5W30 Synthetic) and started a regimen of checking the oil every 500 miles as the dealership did not believe me. After about 10,000 miles the car was consuming ~3 quarts of oil every 1000 miles. There was never any oil under the car or white/black smoke/oil coming from the exhaust. The metallic grinding still occurred sporadically with some fine metallic flakes in the oil occasionally. Around 12,00 miles the dealership, at the request of the SOA NW rep, wanted me to come to the dealership every 500 miles so they could do the same thing I had just done for the last 9,000 miles. After another 10,000 miles of this, Subaru, via the dealership, stated that the car was consuming acceptable amounts of oil, averaging just under 3 quarts of oil every 1,000 miles. At this point the dealership agreed there was something wrong with the car but wasn’t going to do anything unless SOA was going to pay for it. SOA asked the dealership to keep the car so one of the techs could drive it for 2 weeks and see if they could replicate the metallic grinding sound and the magically disappearing oil. They did replicate the grinding and it consumed ~1 quart of oil in roughly 200 miles over two weeks. At this point SOA stepped in and said there is nothing wrong with the car and there would be no further diagnostics done on the car. I drove the car for another ~9000 miles performing the maintenance according to the manual. The next oil change resulted in some fairly significant chips of metal in the oil, I immediately dropped the car off at the dealership, they agreed to check it out and drive it for a few days. The next day they called and said the engine had seized as one of their techs was driving it home (this was the first thing that saved me). SOA immediately refused to cover the engine under warranty, after many hours of arguing with SOA and many more hours on hold, they agreed to send out the NW rep to assess the car. The NW rep declined to actually make the trip from Portland, Oregon to Wenatchee but instead decided a call to the dealership was enough. The service manager asked if I wanted to sit in on the call, I figured it couldn’t hurt (this was the second thing that saved me). The service manager did not tell the rep I was sitting in his office at the time of the call. The NW rep made it immediately clear he had no interest in the car and was more interested in how SOA was going to get out of having to pay for a short block rebuild. Instead he asked for my age and whether or not the car had or appeared to have had any modifications done to it and what the service manager’s opinion of what kind of driving the car had seen. The service manager told him I was 24 and told him to the best of his knowledge the car was a daily driver that saw ~10 miles a day plus an occasional 450 mile round trip when I came home from college on the freeway. He also stated the car appeared to have always been stock. The NW rep said that since I was a “twenty something male, clearly I drove the car too hard and that the engine seizure was a result of improper maintenance and driving”. The call ended with the rep saying he saw no reason for SOA to approve the short block rebuild. As soon as I left the dealership I called SOA and had some very choice words for the CSR that was handling my case, she immediately transferred me to her manager. Her manager was no more helpful than the first CSR but at least said she would look into the situation, mainly with respect to what the NW rep had said during the call with the dealership. The service manager backed up my description of the phone call and Subaru reluctantly decided to do the short block replacement, not because they felt there was anything mechanically wrong that caused the seizure under the warranty but they were more worried about litigation with respect to the reps comments. Got the car back a month after the engine seized, only took a week for the actual rebuild, the other 3 weeks were spent on the phone with various Subaru employees trying all avenues to get them to warranty the engine. Three months after the rebuild I received a letter from SOA asking me to sign a non-disclosure agreement to prevent me from ever discussing the events that occurred during this whole fiasco. I respectfully declined to sign their NDA. Since the rebuild I have had no significant issues with the car. After the treatment I received from SOA I will never by another Subaru, I love driving my WRX and will drive it until the wheels fall off of it but the warranty is not worth the paper it is printed on. SOA has no interest in their customers or their product once it leaves the factory. I spent 46 hours on hold and speaking to SOA prior to them agreeing to the rebuild. For those who will say I drove it too hard, I have ~20,000 miles of throttle trace prior to the seizure from a data logger unit a EE college buddy built that says otherwise, though SOA really wasn’t interested in “facts” either. Sorry for the long post. |
01-25-2013, 06:14 AM | #2292 |
Scooby Specialist
Member#: 41730
Join Date: Aug 2003
Location: Jersey
Vehicle:1415 Legacy/Forester D.Grey/White |
Lol - ^^ um, sure. That's why we've heard about this kind of treatment for the 8 years since this 'occurred'.
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01-25-2013, 12:35 PM | #2293 | |
Scooby Newbie
Member#: 210788
Join Date: May 2009
Chapter/Region:
MAIC
Location: East Coast
Vehicle:2003 PSM Dom 1.5XT-R Built WRX Wagon |
Quote:
Am I the only one that thinks there are some big parts missing from this story? Subaru doesn't just deny warranty on things without some form of cause. Especially if the dealer is stating the car the stock, well maintained, and has a documented history of related concerns with the car. I dunno, smells a bit funny. Like I've said before. Subaru bends over backwards for their customers that deserve it. Hell, sometimes they bend over backwards for those that don't. If Subaru doesn't help you, chances are you were either a dick to those involved or you just really didn't deserve it. |
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01-25-2013, 03:42 PM | #2294 |
Scooby Newbie
Member#: 341541
Join Date: Dec 2012
Chapter/Region:
NWIC
Location: Eastern Washington
Vehicle:2004 WRX White |
There is a lot more to the story (mainly my time on the phone with SOA). I was frusterated I had payed for a car that did not perform as it should initially, as I expect anyone would be. I was a dick to the NW rep and SOA after he made the assumption that because I was a 20 something male I was driving it constantly at redline and maintaining it improperly because I change the oil/oil filter myself instead of paying some one else $60 to do it (this was their reason/justification, an 04' WRX is allowed to consume up to 3 quarts/1000 miles of oil before they feel there is a problem). The car had no after market parts and was taken care of better than the two previous Subarus I had (00' Legacy GT Limited, 02' WRX). Both cars I sold in great working order with no problems and both still run to this day. SOA encouraged me to file a Lemon Law claim in WA State (Lemon Law claims almost never go anywhere in this state) if I was not happy with the outcome. Similar situations were not an uncommon occurance on subarureview.com back when it was still operating in 06'.
I am curious as to what big gaps in this you think there might be . Maybe east coast reps are better than the west coast reps. If you are a SOA fanboi that thinks they do no wrong, fine, not my problem. If you are accusing me of sabotaging a car I payed for, I don't even know how to respond to that without getting banned . If there was nothing wrong with the car, why would they want me to sign an NDA? These are the facts, I realize most people can't deal with facts. As I said I have ~20,000 miles of relative throttle position (3rd party sensor), rpm, and mph data that showed exactly how the car had been driven from a data logger a freind built and installed (done with SOA blessing at ~9k miles). Subaru was interested in the data until they saw the car never hit more than 6.5k RPM and had never been faster than 78 mph. I will leave it at this, maybe SOA has changed, maybe they haven't. Their cars are fun to drive and are equally good looking but at the time of this warrty claim their employees acted less than professional and were not interested in resolving the problem with the car. That is not a company I want to give my money to. |
01-30-2013, 08:45 AM | #2295 |
*** Banned ***
Member#: 302570
Join Date: Nov 2011
Location: dear old dixie
Vehicle:2013 XV DGM! |
I dont think they have changed.
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02-05-2013, 10:54 PM | #2296 | |
Scooby Newbie
Member#: 337353
Join Date: Nov 2012
Chapter/Region:
BAIC
Vehicle:2009 WRX Gray |
Quote:
However, I am wondering... So if you were discriminated against, why didn't you get the local police, tv and radio stations, a good lawyer, and everyone else you know involved in suing? You say you refused to sign the NDA yet didn't do anything? I figured you would want to do at least either A. Make money off Subaru. or B. Public awareness of such policies and practices. or C. Both A & B? |
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02-12-2013, 11:21 AM | #2297 |
Scooby Newbie
Member#: 341541
Join Date: Dec 2012
Chapter/Region:
NWIC
Location: Eastern Washington
Vehicle:2004 WRX White |
I did write a couple of editorials (print and online in the Seattle area, also BBB complaint) and at the time subarureview.com was still running I posted what had happened there along with a lot of other people who were having similar issues with SOA at the time (06'). By the time I was done dealing with this, 2+ years in all, I just wanted to be done with it. I did not want to waste anymore time on it and all I really wanted was a car that worked as any modern car should (aka my 76' Chevy 400 small block should not burn less oil than my 04' Subaru).
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02-12-2013, 08:30 PM | #2298 |
Scooby Newbie
Member#: 324177
Join Date: Jun 2012
Chapter/Region:
Tri-State
Location: Plattsburgh
Vehicle:2012 impreza WRX pearl blue |
Name:
Make: 2012 Subaru WRX Mileage: 10,634 Time Out Of Use: 4 Days Problem And Likely Cause: Bad Oil, Not sure on the actual damage yet Modifications: COBB SF intake and accessPORT Submitted For Warranty Work (Yes/No): Yes Reason Given For Denial: AccessPORT Your Story: I went to a oil shop to get some oil and instead of giving me 5w-30 they gave me 5w-20. A week later i was with my friend after driving around for 4 or more hours and i decided to do a little pull getting on the highway. As soon as i pushed the clutch in to shift from 4th to 5th i heard a rattling noise as if something was loose. I dropped my friend off, went home, called some friends about it and they said take it easy and drive it back up to my college shop so we can take a look. At that point i did some research and found that low viscosity oil can harm the engine and have the same symptoms so i went to my local shop and got it changed. The ticking noise persisted and i figured it was a heat shield or something so i tried to drive it to my college. I got 5 miles when it let loose first when i started getting on boost it seemed to lose all compression and drop off. then i couldn't accelerate at all and finally ended up dying on the side of the road. Brought it to Subaru and denied my warranty for the pull apart but hopefully they will find that my ap didn't cause the problem. |
02-12-2013, 09:06 PM | #2299 | |
Scooby Guru
Member#: 97135
Join Date: Sep 2005
Chapter/Region:
NWIC
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Quote:
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02-12-2013, 09:12 PM | #2300 |
Scooby Specialist
Member#: 23313
Join Date: Aug 2002
Location: Collegeville,Pa
Vehicle:99' 2.5Rs black |
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