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Old 01-05-2013, 07:12 PM   #1
Mr645
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Default Rear Wheel bearing warranty on Stg 2 car

2012 WRX was making a whining noise on the drivers side. Took it in, drove next to a wall with the service writer.

Repais order reads something like this.
---------------
Customer states car making whining noise on driver side, Rode in car, confirmed noise.
------------
Noise coming from left rear wheel assembly. Rear wheel bearing worn, pitted.

note, general check up shows car has code P0420.
Inspection shows car emission system altered. No repair or further inspection covered.

No abuse or damage evident that would cause bearing failure.

Replaced rear wheel bearing, test drive, no noise heard. Car operating within specification.
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Old 01-05-2013, 07:17 PM   #2
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great? if you were thinking "I have a stage 2 car, and had warranty work performed", they are completely unrelated systems. Congratulations though, you now have a note on your car stating the emissions system has been altered. Good luck on any future powertrain claims!

i have no clue what the point of this post was.
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Old 01-05-2013, 08:50 PM   #3
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Good news: your wheel bearing was covered.

Bad news: your VIN has probably been flagged.
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Old 01-06-2013, 06:50 PM   #4
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Just stating that the dealer warrantied the rear wheel bearing without issue. The service writer told me that as long as the aftermarket parts are there, they will no be able to cover exhaust or emissions related issues while those modifications are in the car. There is no 'flagging'.
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Old 01-06-2013, 07:46 PM   #5
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Quote:
Originally Posted by Mr645 View Post
Just stating that the dealer warrantied the rear wheel bearing without issue. The service writer told me that as long as the aftermarket parts are there, they will no be able to cover exhaust or emissions related issues while those modifications are in the car. There is no 'flagging'.
Yes there is. They can attach notes to your VIN. And its more than just exhaust or emissions. Any motor/driveline related problem can be DENIED.

And again, they are completely unrelated systems. Just because you have engine mods does not mean that they can deny warranty service if your stereo stops working. a 5 second search would have told you this.
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Old 01-06-2013, 10:26 PM   #6
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if you have a 2012 car and it is throwing a p0420 code.....and the exhaust is modded and you arent tuned properly because the tune didnt turn the light off

then it is gonna blow up sooner rather than later anyway and the engine warranty is already gone, now

so...ya gonna have to pay for whatever it costs to fix it.....do dont try to de-mod the car and get it worked on free cuz that aint happenin now


and you WILL blow it up
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Old 01-07-2013, 11:11 AM   #7
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Quote:
Originally Posted by Mr645 View Post
Just stating that the dealer warrantied the rear wheel bearing without issue. The service writer told me that as long as the aftermarket parts are there, they will no be able to cover exhaust or emissions related issues while those modifications are in the car. There is no 'flagging'.

As far as SOA is concerned, your ECU is permanently modified. There is no going back to stock. Your powertrain warranty is essentially gone at this point.
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Old 01-07-2013, 07:15 PM   #8
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Quote:
Originally Posted by Uncle Scotty View Post
if you have a 2012 car and it is throwing a p0420 code.....and the exhaust is modded and you arent tuned properly because the tune didnt turn the light off

then it is gonna blow up sooner rather than later anyway and the engine warranty is already gone, now

so...ya gonna have to pay for whatever it costs to fix it.....do dont try to de-mod the car and get it worked on free cuz that aint happenin now


and you WILL blow it up
This! The p0420 is on due to not being tuned for sure. Even OTS tunes defeat the p0420 code. It WILL blow up and you will be on the hook for it.
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Old 01-08-2013, 03:09 PM   #9
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As far as SOA is concerned, your ECU is permanently modified. There is no going back to stock. Your powertrain warranty is essentially gone at this point.
If that was true, then they wouldn't have covered the bearing.....wheel bearings are considered 'powertrain' for warranty purposes.

Even so, his powertrain warranty is not gone.....they have to prove any modifications caused a failure, and then only the claim would be denied.
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Old 01-08-2013, 04:39 PM   #10
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If that was true, then they wouldn't have covered the bearing.....wheel bearings are considered 'powertrain' for warranty purposes.

Even so, his powertrain warranty is not gone.....they have to prove any modifications caused a failure, and then only the claim would be denied.
Pretty sure wheel bearings are part of brakes and suspension.

And the second part - if you are referring to the magnusson-moss act, you misinterpereted the purpose of it. It is designed for aftermarket parts manufactured to OEM specifications as OEM replacements - not items that increase performance. Subaru doesn't have to prove anything. You modified their product to perform outside of their specifications, therefor it is not their product anymore.

and to take it one step further - increasing exhaust flow and modifying ECU parameters for more performance puts stress on every internal component in the motor, transmission, differentials, etc.
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Old 01-08-2013, 07:47 PM   #11
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Just to add a little bit here, I know Kelly aka Rexy is a Subaru Service Advisor and is more knowledgeable than me when it comes to Subaru's warranty policy as I deal with Toyota's, but when I worked for a Subaru dealer, wheel bearings were covered components under the powertrain warranty.

I can say we saw cars that were modified, that had warranty repairs made because we nor SOA could prove the mods caused the failure.
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Old 01-08-2013, 08:37 PM   #12
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Quote:
Originally Posted by blackfang View Post
Just to add a little bit here, I know Kelly aka Rexy is a Subaru Service Advisor and is more knowledgeable than me when it comes to Subaru's warranty policy as I deal with Toyota's, but when I worked for a Subaru dealer, wheel bearings were covered components under the powertrain warranty.

I can say we saw cars that were modified, that had warranty repairs made because we nor SOA could prove the mods caused the failure.
either way.

What you experience is contrary to the vast majority of this forum. The magnusson-moss act is wildly misinterpreted.
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Old 01-09-2013, 05:58 AM   #13
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Yes it is misinterpreted a lot. The MM Act mainly refers to using a non OE part and the manufacturer in this case Subaru denying a warranty claim that would normally be covered only because you did not use a Subaru part.
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Old 01-10-2013, 06:36 AM   #14
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Just to follow up. I spoke to the service manager at the dealership before coming in and he confirmed that he did not feel there was a problem leaving the car tuned for the bearing noise and there is no flagging due to the tune and DP. If the car comes back with a powertrain issue I would probably put the stock DP back in and go back to stock tune. The service manager also told me that they are much more likely to overlook basic mods on a clean car while they would not over a whiny kid beating the crap out of his car.

Also, the car was open sourced by STI Mikey and at the time of the tune he explained that the 2012 cars he cannot prevent the P0420 code from showing up without an AP. I tried a small spacer between the O2 and the DP and that keeps the code clear for a few days but it comes back. I can clear it with my phone and Torque as needed.
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Old 01-10-2013, 08:29 AM   #15
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Quote:
Originally Posted by Mr645 View Post
Just to follow up. I spoke to the service manager at the dealership before coming in and he confirmed that he did not feel there was a problem leaving the car tuned for the bearing noise and there is no flagging due to the tune and DP. If the car comes back with a powertrain issue I would probably put the stock DP back in and go back to stock tune. The service manager also told me that they are much more likely to overlook basic mods on a clean car while they would not over a whiny kid beating the crap out of his car.
And this is exactly why your VIN should be flagged.
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Old 01-10-2013, 10:44 AM   #16
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Quote:
Originally Posted by Mr645 View Post
Just to follow up. I spoke to the service manager at the dealership before coming in and he confirmed that he did not feel there was a problem leaving the car tuned for the bearing noise and there is no flagging due to the tune and DP. If the car comes back with a powertrain issue I would probably put the stock DP back in and go back to stock tune. The service manager also told me that they are much more likely to overlook basic mods on a clean car while they would not over a whiny kid beating the crap out of his car.

Also, the car was open sourced by STI Mikey and at the time of the tune he explained that the 2012 cars he cannot prevent the P0420 code from showing up without an AP. I tried a small spacer between the O2 and the DP and that keeps the code clear for a few days but it comes back. I can clear it with my phone and Torque as needed.
The problem being, that the dealership has absolutely no say in what will or won't get covered under warranty.

Take everything that they tell you with a grain of salt.

Oh and you/he was/were/are suggesting warranty fraud.
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Old 01-11-2013, 07:58 AM   #17
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The dealership gets paid to repair cars. They get paid either by the owner or Subaru. The service writer gets paid on commission, so again, he earns money if Subaru pays for a repair as well. Subaru does not sent someone to the dealer every time there is a warranty repair. That same dealer wants the customer to be happy so they keep coming back to get repairs done and buy more cars.
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Old 01-11-2013, 08:36 AM   #18
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Quote:
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The dealership gets paid to repair cars. They get paid either by the owner or Subaru. The service writer gets paid on commission, so again, he earns money if Subaru pays for a repair as well. Subaru does not sent someone to the dealer every time there is a warranty repair. That same dealer wants the customer to be happy so they keep coming back to get repairs done and buy more cars.
That does not mean you can take Subaru's product, alter it, and then expect Subaru to pay for what breaks.

Pay to play.
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Old 01-11-2013, 09:55 AM   #19
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Quote:
Originally Posted by Mr645 View Post
The dealership gets paid to repair cars. They get paid either by the owner or Subaru. The service writer gets paid on commission, so again, he earns money if Subaru pays for a repair as well. Subaru does not sent someone to the dealer every time there is a warranty repair. That same dealer wants the customer to be happy so they keep coming back to get repairs done and buy more cars.
Being a Service advisor for both Subaru and Toyota dealers for 10 years I can tell you this, the dealer does get paid by both the customer and the manufacturer. We all want customers to return and be happy. A manufacturer is NO different than a customer. You are not going to pay for something you do not need or want to be done on your vehicle(unless you have brain damage). Well a manufacturer will not pay for something that was not defective and that someone else altered.

Nobody wants to get money taken away from them causing them to eat the cost of repairs for free. Imagine paying $1000 for something knowing you will be reimbursed and then find out you won't get reimbursed. You just ate that $1000. The manufacturer does not send someone out on every warranty repairs. However, there is criteria depending on the repair, where the dealer must get permission and approval from the manufacturer and sometimes that requires a visit from the District Parts and Service Manager. With every warranty claim, the manufacturer views it and all the details before they approve it. If the manufacturer see's that your warranty costs per vehicles serviced are much higher, or they see your warranty claims are higher than other dealers in the area, or if they even see something out of sorts, they will send someone to investigate and no dealer ever wants a field audit because it can end badly. People will lose jobs and not just a service advisor. Service Managers, Service Directors, GM's are not protected.

So contrary to your speculation, there are guidelines that have to be followed and while some get lucky and the manufacturer does take care of it, many do not get so lucky.
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Old 01-11-2013, 03:53 PM   #20
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Quote:
Originally Posted by sc00by4life View Post
Pretty sure wheel bearings are part of brakes and suspension.

And the second part - if you are referring to the magnusson-moss act, you misinterpereted the purpose of it. It is designed for aftermarket parts manufactured to OEM specifications as OEM replacements - not items that increase performance. Subaru doesn't have to prove anything. You modified their product to perform outside of their specifications, therefor it is not their product anymore.

and to take it one step further - increasing exhaust flow and modifying ECU parameters for more performance puts stress on every internal component in the motor, transmission, differentials, etc.
Wheel bearings are covered by Subaru under the powertrain warranty for 5 years or 60,000 miles....they are NOT covered under the 'brake and suspension warranty' which is only 3 years or 36,000 miles.

I was not referring to the MM act at all....so I'm not sure where that came from.

However, as a service advisor, I CAN NOT deny a warranty claim just because someone has aftermarket parts on a vehicle. The aftermarket part, whether it produces additional horsepower or not, has to be proven to have caused the failure. It doesn't matter if it's an oil filter or an upgraded turbo.....it has to be proven that it caused the failure. Subaru knows what does and doesn't cause issues, and as a service advisor, I know as well what should and shouldn't be denied.

The OP's VIN may have been flagged for future repairs or not. It all depends on what was done. And even if it was, it doesn't mean that future powertrain warranty covered components wont be covered, they will just be done on a case by case basis.
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