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Old 06-11-2012, 04:48 PM   #1
2000bluegts
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Angry Pence Subaru are Thieves LITERALLY!



I can't say anything good about Pence Subaru they literally stole items from my car and then claim that I am being rude to ask to be compensated for them or to simply get them back.

I took my Sti to them for my 60k service and it seemed to go okay (other than it was a bit pricy). That was until I discovered that they literally took my property out of my car!

Pence stole a pair of ray ban sunglasses out of the car while it was there. I discovered it the next morning when I opened the case. I am certain they were in the car, as I wore them to the dealership took them off and put them in the case. I am pretty meticulous about glasses and I don't remove them from the car because I wear them most mornings to work. When I got the car back they weren't there. What's more frustrating is how they treated me after.

I went to the service manager and I was really polite (seriously) and told him that I hated to have to come to him with this news but an item was taken from my car and I would like it back. His response was I'll look into it. He then left me a message saying that he questioned his employees and they said they didn't take it. When I called back and ask "okay, so what now? His response was "it's your word against mine, and we're not doing anything."

Obviously, any normal person won't just drop it then, so I escalated it to the David Bim (apparently he's over the service manager's at Pence) who was nice at first and called me back after a couple of tries. He told me to file a police report, so I did. He then told me to try to file with my insurance which made no sense because it's $150 for the glasses and nobody has a deductible that low. After filing the police report I called him back and asked if we were going to get anywhere with this? Having been going on for about a month with having to make numerous calls to numerous people I am sure my tone wasn't cheerful (who's would be after property was stolen from them?) but it also wasn't bad, I simply asked him what they would do about this because I am a subaru guy who's owned multiple subaru's over the years and I would hope they wouldn't want to burn me over a $150 pair of sunglasses. Apparently that was "threatening to them..." which then had him decide he didn't want to answer my calls or respond to my messages.

Who wouldn't be pissed off if a dealership literally stole from you and said "IT'S MY WORD AGAINST YOURS".

Stay away from Pence they are THIEVES!
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Old 06-11-2012, 07:30 PM   #2
blackfang
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That does suck and I do understand your frustration, but they are right. There is no proof that they took your property. Yes it was taken, but both the Service Manager and Service Director are right until the glasses show up. It is your word verse theirs and naturally until they have proof they will back their employees until your glasses show up.

However, I have a completely different version of Pence and they have been great to me and have a good reputation. You could always try Moore aka Subaru of Richmond.
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Old 06-12-2012, 11:38 AM   #3
2000bluegts
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I understand what you're saying too Fang but I think you would speak differently if it happened to you. Plus the fact that you worked there probably clouds your vision a little.
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Old 06-12-2012, 07:10 PM   #4
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Quote:
Originally Posted by 2000bluegts View Post
I understand what you're saying too Fang but I think you would speak differently if it happened to you. Plus the fact that you worked there probably clouds your vision a little.
Of course I expected that exact comment from you, so, yeah that has to be it
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Old 06-12-2012, 07:41 PM   #5
BretAZ
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The dealership cannot control everything that their employees do. Hopefully though, they do background and drug tests. If they have someone stealing from customers, they are probably stealing from the dealership also.

Usually, most dealerships have signs posted asking that all valuables be removed from the vehicle and that they are not responsible for lost or stolen items. Would have been nice if they would have given you $100 towards service or parts, though.
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Old 06-12-2012, 08:51 PM   #6
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No clouding, fang speaks the truth. If they WERE thieves, you'd have proof and there would be people in jail. Since you have no proof and you are only ASSUMING they are thieves, that's on you brotato. Anyone, including another customer, could have swiped your glasses and yet you are blaming the dealer? Judge Judy would wax your ass with that convoluted logic. Yes it sucks. But blaming ANY establishment or person of theft without proof is moronic and keeping anything other than your owner's manual in your car = super dumb as:

a. No insurance ever will cover theft of items not bolted down.
b. No business will ever cover theft of items in vehicles with 900 miles of their property.

You learned a cheap lesson. I learned this at a greater expense...ever price out Jean Paul Gautier sunglasses?
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Old 06-25-2012, 03:57 PM   #7
2000bluegts
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a. No insurance ever will cover theft of items not bolted down.

Not true but you are fine to believe that.

b. No business will ever cover theft of items in vehicles with 900 miles of their property.

Not true either. I know of businesses that have but neither of these really matter.

I wouldn't say I am without fault here. Yes, I left them in the car but with most establishments when they assume possession of your property do typically have some responsibility. By your standards any valet or service place could rightfully strip your car of anything not bolted down.

They had no signs stating anything about making sure my possessions were removed (I checked when I came back). Also, anything I signed was after they took the vehicle from my sight.

Proof is virtually impossible in this instance, did I file a police report "yes". Are they going to csi my car and the case the dickhead took them out of "no, not for sunglasses."

What I can say with 100% certainty is that my property was in the car when I handed over my keys to the dealership. When I picked it up, it was no longer there since it was removed while in their possession that is why I blame them.

All I am doing now is warning others. While having someone steal something from you is bad enough, having the dealership be a dick about it isn't acceptable. I wasn't necessarily asking for my glasses or a refund of equal amount, but I never even got an apology. Instead I got a very impolite "it's your word against mine" and a long story about how the vice president once accused someone of stealing something of his from his car and then he found it at home.

As for fang having his vision clouded I would say he probably does and that's not a slight to him at all, honestly. He is probably a good guy and as with most good guys when they work somewhere they develop good working relationships or even friendships with coworkers. When they leave that business, unless on poor terms I would think their friends would then go out of their way with service, etc for their former coworkers.
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Old 06-25-2012, 07:49 PM   #8
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Quote:
Originally Posted by 2000bluegts View Post
They had no signs stating anything about making sure my possessions were removed (I checked when I came back). Also, anything I signed was after they took the vehicle from my sight.
Did you sign the repair order? If you did it states it on the Repair order.

Quote:
All I am doing now is warning others. While having someone steal something from you is bad enough, having the dealership be a dick about it isn't acceptable. I wasn't necessarily asking for my glasses or a refund of equal amount, but I never even got an apology. Instead I got a very impolite "it's your word against mine" and a long story about how the vice president once accused someone of stealing something of his from his car and then he found it at home.
Well you did accuse the dealership of stealing something and demanded it back without facts or proof that THEY did it and you expect them to be ok with it? Sometime's it is all about the delivery when presenting your side and yes you were politely accusing them of being thieves just like the thread title.

Look I understand how it feels because I have had **** stolen before and it was an expensive item. I never accused anyone because I had no proof and in that case I never did find out. Live and learn. However bashing a place because of that imo makes no sense. Do you accuse Walmart of being thieves because something was stolen from your car while shopping there. I have also been on the receiving end of being accuses when in fact the item was misplaced and never once got an apology from my customer. So I tend to have a different outlook on the scenario.

Last edited by blackfang; 06-25-2012 at 07:58 PM.
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Old 06-26-2012, 12:37 PM   #9
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Sorry, but your Walmart analogy doesn't quite work. Walmart is not in custody and control of your car while you are shopping there. When you drop your car off at the dealership, they take custody of the car. If something comes up missing from your car while it is in their control and possession by one of their employees, then yes they are thieves. Their employees represent their dealership and act as agents for their dealership.
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Old 06-26-2012, 01:01 PM   #10
lando
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Those signs that say 'they arent responsible, etc' are false. They ARE responsible, but proving someone there stole something is another matter.

Same for grocery stores. They are responsible for the carts in the lot, and if one is left out and damages your car, they are responsible to collect the carts. Its a civil dispute, but they are responsible :X
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Old 06-26-2012, 07:20 PM   #11
blackfang
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Quote:
Originally Posted by BretAZ View Post
Sorry, but your Walmart analogy doesn't quite work. Walmart is not in custody and control of your car while you are shopping there. When you drop your car off at the dealership, they take custody of the car. If something comes up missing from your car while it is in their control and possession by one of their employees, then yes they are thieves. Their employees represent their dealership and act as agents for their dealership.
I used the Walmart analogy in reference to the OP blaming the establishment without proof.

Notice how I highlighted that one part. Again, there is no proof who took the glasses. So whether it be a service tech, a lot porter, a salesman, a vendor that comes through there, a person who is on the property, etc. The item has not come up and you can not accuse the establishment of stealing.

It is a crappy situation for all.
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Old 07-06-2012, 03:56 PM   #12
pondo
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More reason to do your own work...
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Old 07-07-2012, 01:24 PM   #13
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should have just ran a scrwdriver down the side of one of the new cars , mmmmmmm satisfaction!
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Old 11-20-2012, 10:02 AM   #14
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Other than getting some weird emails from them that make no sense...such as a single word of "Dead" and "Thanks"....
The salesman I recently dealt with exclusively on the phone and thru email was very good.
Only problem is that they are too stiff on price.
I had to go elsewhere.
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