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Old 10-14-2012, 09:01 PM   #101
69subaru360
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direct drop, I installed a cooler just to make sure it does not overheat.
Think we just found your issue. The cooler is probably restricting flow.
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Old 10-14-2012, 09:45 PM   #102
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I already did that. ^^ Tried it both ways.
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Old 10-14-2012, 09:47 PM   #103
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DUDE! Get with it! You were not there for the agreement, so don't tell me what the agreement was. Please, I invite you to call Yimi. On another note, it is a little odd that they never asked for the rack back, they could not prove anything either way.

They LIED, and broke the agreement with Yimi. Now stop being a dick.



Quote:
Originally Posted by LIQUIDSK8S View Post
What you are failing to understand is that your"agreement" was based on the understanding that your rack was broken. Now that you have a 2nd rack and the same issue, it has become obvious that the rack is not the problem. If the rack is not the problem, they are no longer required to pay for labor. Why would they pay for your labor if there is nothing wrong with the rack they sent you? You are being very unfair and unrealistic if you expect a shop to pay for another shops failure to install something.
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Old 10-14-2012, 09:50 PM   #104
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I really want to see some resolution for the OP but I also wanted to throw some support Askay's way.....
There seems to be high density of BS in this thread about whether the company has a sound product and knows what they are doing.

Here is the new beast I finished assembling tonight:



QRack only had (1) 02/03 compatible core in stock and since I had already purchased the Moog inner and outer tie rods I waited a while for that unit. It didn't have any hardlines though so I ended up swapping mine between my old rack and the QRack.

One thing to note. I installed the inner tie rods BEFORE bench centering the rack because the inner tie rods act as lock stops. Without those you can damage the rack seals. Maybe this is something the OP can check with his shop about?

I can assure you all that going lock to lock (with inner tie rods attached) is smooth as butter. I'll get this sucker on the car no later than next weekend which should confirm or dispel any concern about whether the rack can be run on a bugeye. Hopefully this will help the OP....

The way I see it is this: if it goes lock to lock smoothly on the bench it *must* go lock to lock smoothly on the car on a lift with the wheels in the air... aka no real resistance.... How couldn't it? Unless something is FUBAR with the power steering.... get it??? I'm not trying to be swarmy... I really hope that helps clarify things...
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Old 10-14-2012, 09:55 PM   #105
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What blows my mind is how you put a 06 rack in a 02 unless I missed the part with the replacing of the front cross memeber. Or some other smaller detail.
I have an 06 sti rack in my 02 wrx with 02 crossmember , along with jdm sti motor and sti steering pump. I'm sure those two extra bolts are making a big difference.
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Old 10-14-2012, 10:01 PM   #106
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there is no doubt it can be run on a bugeye. No one is arguing that. I am going to contact Yimi so they can chime in. BTW, Yimi, the shop has installed Qracks before!

Quote:
Originally Posted by ToddMcF2002 View Post
I really want to see some resolution for the OP but I also wanted to throw some support Askay's way.....
There seems to be high density of BS in this thread about whether the company has a sound product and knows what they are doing.

Here is the new beast I finished assembling tonight:



QRack only had (1) 02/03 compatible core in stock and since I had already purchased the Moog inner and outer tie rods I waited a while for that unit. It didn't have any hardlines though so I ended up swapping mine between my old rack and the QRack.

One thing to note. I installed the inner tie rods BEFORE bench centering the rack because the inner tie rods act as lock stops. Without those you can damage the rack seals. Maybe this is something the OP can check with his shop about?

I can assure you all that going lock to lock (with inner tie rods attached) is smooth as butter. I'll get this sucker on the car no later than next weekend which should confirm or dispel any concern about whether the rack can be run on a bugeye. Hopefully this will help the OP....

The way I see it is this: if it goes lock to lock smoothly on the bench it *must* go lock to lock smoothly on the car on a lift with the wheels in the air... aka no real resistance.... How couldn't it? Unless something is FUBAR with the power steering.... get it??? I'm not trying to be swarmy... I really hope that helps clarify things...
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Old 10-14-2012, 10:04 PM   #107
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Originally Posted by JASWRX
DUDE! Get with it! You were not there for the agreement, so don't tell me what the agreement was. Please, I invite you to call Yimi. On another note, it is a little odd that they never asked for the rack back, they could not prove anything either way.

They LIED, and broke the agreement with Yimi. Now stop being a dick.
No we all understand the agreement. But you fail to understand that your agreement was based on the understanding that the rack was defective. This is what you stated earlier in the thread.

Now that it has become very clear to everyone that the rack is NOT the problem, they are no longer obligated to pay for other people's mistakes. You REALLY don't get it.

If their product is not the problem, YOU are in the wrong for expecting them to pay for problems not pertaining to their product. They were being nice and working based on the assumption that their product was defective. Get it through your head already.

If I were a business owner selling a product and you had this issue.......I too would agree to cover the costs and supply the new one. BUT if I find out that my product is NOT the issue, I will not stand to the prior agreement, and you would be out of line to expect me to.
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Old 10-14-2012, 10:07 PM   #108
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Can't we all just get back to trying to diagnose the problem? Here is an idea: disconnect the steering knuckle and turn the control shaft with a wrench while the wheels are in the air. That makes *you* the power steering. Smooth or no?
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Old 10-14-2012, 10:37 PM   #109
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Again, you were not there. Stop pretending you were part of the conversation.

You do not understand the details of the agreement. They agreed to pay for the labor the day of. They did not even get the rack back to confirm anything. Regardless,, they told Yimi they would get paid, and they did not pay them for the labor or parts, and screwed Yimi, as they promised payment during install.

Don't tell me i am not getting it. If you want to have a mature conversation, please call me, and I have also given Yimi's number out, if you don't believe me. You sound foolish, arguing on something you were not part of. I am not here to lie & make stories up. I am here to help Yimi get their money, and make sure everyone is aware of Q-racks poor customer service.

Did you not see the post they posted. I think that says enough about the company. Stop taking sides, and look at the overall picture. Even if I could prove it was the rack, they still have not paid Yimi, and diagnosed the 1st rack.

The fact they do not call back, return emails, is enough for me to say they are unprofessional.

Quote:
Originally Posted by LIQUIDSK8S View Post
No we all understand the agreement. But you fail to understand that your agreement was based on the understanding that the rack was defective. This is what you stated earlier in the thread.

Now that it has become very clear to everyone that the rack is NOT the problem, they are no longer obligated to pay for other people's mistakes. You REALLY don't get it.

If their product is not the problem, YOU are in the wrong for expecting them to pay for problems not pertaining to their product. They were being nice and working based on the assumption that their product was defective. Get it through your head already.

If I were a business owner selling a product and you had this issue.......I too would agree to cover the costs and supply the new one. BUT if I find out that my product is NOT the issue, I will not stand to the prior agreement, and you would be out of line to expect me to.

Last edited by JASWRX; 10-14-2012 at 10:45 PM.
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Old 10-14-2012, 10:43 PM   #110
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If I were a business owner selling a product and you had this issue.......I too would agree to cover the costs and supply the new one. BUT if I find out that my product is NOT the issue, I will not stand to the prior agreement, and you would be out of line to expect me to.
That was NOT the agreement. It was as simple as we will pay for a new one +labor, and resolve the issue. It took months to get it to Yimi, but atlast it was there, and for the wrong year, but at-last, we did the install, talked to Tibor that day to confirm everything, as we all wanted to resolve the issue.

Since then I have had the car looked at twice & changed the pump. The lonely rack just sits and takes up space at Yimi. They would never sell it, as they can't take the chance it is defective.

There was not a prior agreement you keep on making up.

Last edited by JASWRX; 10-14-2012 at 10:49 PM.
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Old 10-14-2012, 11:03 PM   #111
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Again, you were not there. Stop pretending you were part of the conversation.

You do not understand the details of the agreement. They agreed to pay for the labor the day of. They did not even get the rack back to confirm anything. Regardless,, they told Yimi they would get paid, and they did not pay them for the labor or parts, and screwed Yimi, as they promised payment during install.

Don't tell me i am not getting it. If you want to have a mature conversation, please call me, and I have also given Yimi's number out, if you don't believe me. You sound foolish, arguing on something you were not part of. I am not here to lie & make stories up. I am here to help Yimi get their money, and make sure everyone is aware of Q-racks poor customer service.

Did you not see the post they posted. I think that says enough about the company. Stop taking sides, and look at the overall picture. Even if I could prove it was the rack, they still have not paid Yimi, and diagnosed the 1st rack.

The fact they do not call back, return emails, is enough for me to say they are unprofessional.
Why did they offer to pay for the labor?? BECAUSE THEY THOUGHT THE PART WAS DEFECTIVE!!

This was what you said earlier.

Based on those FACTS. If the part turns out to NOT be the problem, they are no longer obligated to cover your costs.

So once again, did they or did they not say they were going to pay for the labor because you called them about a broken/defective rack? The answer you are looking for is yes.
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Old 10-14-2012, 11:05 PM   #112
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Originally Posted by JASWRX

That was NOT the agreement. It was as simple as we will pay for a new one +labor, and resolve the issue. It took months to get it to Yimi, but atlast it was there, and for the wrong year, but at-last, we did the install, talked to Tibor that day to confirm everything, as we all wanted to resolve the issue.

Since then I have had the car looked at twice & changed the pump. The lonely rack just sits and takes up space at Yimi. They would never sell it, as they can't take the chance it is defective.

There was not a prior agreement you keep on making up.
Lol you just repeated EXACTLY what I said regarding the agreement. They agreed to pay for labor and send you a new rack, to resolve the issue.

Now it has become clear to everyone, that the rack is not defective. Why on earth should q-rack pay if the rack was not the problem??
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Old 10-15-2012, 12:15 AM   #113
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You, my friend have a lot of growing up to do. They said they would pay, and they didn't. It's really that simple.
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Old 10-15-2012, 12:54 AM   #114
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You, my friend have a lot of growing up to do. They said they would pay, and they didn't. It's really that simple.
Insert face palm..........

They said they would pay based on the assumption the rack was defective. If the rack is NOT defective........WHY ON GODS GREEN EARTH would you expect them to pay. "It's that simple"

A honest, respectable person would NEVER expect them to foot the bill at this point. It's COMPLETELY unfair to them. You need to find the problem with your car, because its pretty obvious that the rack is not the issue.

IF the rack were the issue, then yes the bill should be paid by them. But it's not so they shouldn't.

I'm not the one who needs to grow up. You're the one expecting other people to pay for your problems, it's very immature. We see it constantly on the board. Time to grow up.
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Old 10-15-2012, 01:13 AM   #115
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why haven't you put the stock one back on? I would think it's dangerous to be driving around with a defective rack? not trying to attack or anything but if I put a new rack on and it didn't work I would put my old one back on until I could find out if the new rack was ok or not.

Last edited by funk32; 10-15-2012 at 01:24 AM. Reason: added stuff
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Old 10-15-2012, 01:23 AM   #116
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why haven't you put the stock one back on? I would think it's dangerous to be driving around with a defective rack?
Because its not defective. He has a pressure issue in his line somewhere. It can't handle the quicker speed of the rack at low speed.
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Old 10-15-2012, 02:20 AM   #117
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Insert face palm..........

They said they would pay based on the assumption the rack was defective. If the rack is NOT defective........WHY ON GODS GREEN EARTH would you expect them to pay. "It's that simple"

A honest, respectable person would NEVER expect them to foot the bill at this point. It's COMPLETELY unfair to them. You need to find the problem with your car, because its pretty obvious that the rack is not the issue.

IF the rack were the issue, then yes the bill should be paid by them. But it's not so they shouldn't.

I'm not the one who needs to grow up. You're the one expecting other people to pay for your problems, it's very immature. We see it constantly on the board. Time to grow up.
just spoke with op on the phone earlier this evening.. i find it odd that qrack didn't simply send a shipping label to have the first rack sent back and at least try to negotiate a compromise between what happened.. i mean, it'd make sense to have it sent back to get a proper tear down to see if it really were the rack.. then, have it rebuilt to how it should be and resell.. but what boggles my mind is why they would send a rack that's for the wrong model yr on the second one which to me, makes things even more complicated

disregarding the diagnosis and how to solve getting his steering rack properly functioning, the impression i get is how bad the customer service from qrack is especially by the post made by that person supposedly from qrack.. imo and strictly imo, i think what may be fair is qrack send a return shipping label to have the initial rack returned<AND INSPECTED> and half the cost of the labor with the shop

as a side note, which i also told op on the phone earlier, i had a similar issue on a smaller scale with maniacelectricmotors on one of their alternators.. luckily for me, i was still under the 1yr warranty.. but anyway, i told them what happened, they sent me a replacement with a return shipping label, and i shipped the first one back.. i followed up a week or two later and the first alternator i received was confirmed defective.. second one is still on my car and it has been over 4yrs going strong.. imo, that was good customer service.. though, idk how it would have turned out had i been outside the warranty

in any case, op said he can live with it for the time being as he already has for the past yr.. but i'm sure he'll go with my suggestion on having it inspected on his next major service.. either way, wish the op best of luck and i know several of us await to see how this gets resolved
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Old 10-15-2012, 04:19 AM   #118
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[QUOTE

They said they would pay based on the assumption the rack was defective. If the rack is NOT defective........WHY ON GODS GREEN EARTH would you expect them to pay. "It's that simple"

No, wrong again. They said they would pay Yimi directly after the install, regardless of the rack's condition. You were NOT there, so stop acting like it.

However, even if your pretend story was true, they did not send the return label, so even if they wanted to inspect it, they could not. How about you call Yimi and find out the truth. You pretend to have been there in the situation, and were at the scene, the day it was installed.



[/quote]
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Old 10-15-2012, 04:20 AM   #119
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I am not the one out the money, Yimi is. They got totally ****ed.
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Old 10-15-2012, 04:46 AM   #120
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if the rack is fine then something else Q-rack is not responsible for is wrong. that's all there is to it.


op let's get back to diagnosing... find your pressure/flow problem. that's what it is. the rack is fine.
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Old 10-15-2012, 05:17 AM   #121
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if the rack is fine then something else Q-rack is not responsible for is wrong. that's all there is to it.


op let's get back to diagnosing... find your pressure/flow problem. that's what it is. the rack is fine.
I wasn't trying to diagnose over the Internet. I have been to professional shops, and they all say it's the rack. Again, still doesn't make it right to say they would pay, and then don't, which AGAIN, was agreed upon before they would see the 2nd rack.

Name the best shop in LA, and I will take it to them, which will be the 4th shop. How many shops do I need to go to?

What more am I supposed to do?

Qrack won't even accept the old rack, so Yimi will never receive their money. We have both tried contacting Tibor, but they won't communicate, by phone or email. I have literally tried all options here.

Last edited by JASWRX; 10-15-2012 at 05:38 AM.
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Old 10-15-2012, 10:04 AM   #122
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I have an 06 sti rack in my 02 wrx with 02 crossmember , along with jdm sti motor and sti steering pump. I'm sure those two extra bolts are making a big difference.

I was not commenting on the two bolts causing the noise. I was commenting on how you can think driving a car with two major bolts designed to keep the rack on the car, not there is safe.

Last edited by Cheveyboy; 10-15-2012 at 10:13 AM.
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Old 10-15-2012, 10:13 AM   #123
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Double post

Last edited by Cheveyboy; 10-15-2012 at 10:13 AM. Reason: double post
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Old 10-15-2012, 11:39 AM   #124
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I was not commenting on the two bolts causing the noise. I was commenting on how you can think driving a car with two major bolts designed to keep the rack on the car, not there is safe.
The extra bolts on the 06 are not necessary. If it were unsafe to not use them, it would also be unsafe to drive any car prior to that year as none of them have the extra bolts on a identical rack.
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Old 10-15-2012, 11:47 AM   #125
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I was not commenting on the two bolts causing the noise. I was commenting on how you can think driving a car with two major bolts designed to keep the rack on the car, not there is safe.
If the 04 racks havent fallen out then I am sure just using 2 bolts on the 06 rack is ok lol.... again q racks all use the 04 core which only has 2 mounting holes at either end. So whether you have a pre 02-07 subaru, you will still get a rack from q-rack with 2 mounting points thats it.. I have never heard a story of a rack falling out.

Last edited by funk32; 10-15-2012 at 11:57 AM.
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