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Old 07-22-2013, 06:35 PM   #1
howhiami
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Default dealership/SOA dilemma

2009 Subaru WRX

80000 miles (21k on new short block)


Problem Misfire cylinder 4 from overtightened valve

I do not have any mods on my car aside from some mudflaps and floor mats. The car is still under it's subaru gold added protection.

This nightmare all started when my CEL came on. Made an appointment and took it in for diagnostic $130. Get a call saying misfire on cylinder 4 and they need to authorize further diagnostic costs of $850, and since they haven't found anything that could be covered under warranty, technically am obligated to this cost.

After further diagnostic they tell me one of the valves is overtightened.
I asked what could cause this and he said wear/tear. This dealership also replaced my short block last year (under warranty). Next I'm told SOA will only cover a bucket adjustment job on the valves which is not covered under warranty and will run me around $3000 additionally.

The dealership is also telling me that they've seen multiple cases where they do the adjustment for an out of pocket expense and then months later customers will come back with the same issue, and only then will SOA authorize valve replacement under warranty.

any ideas...?
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Old 07-22-2013, 09:25 PM   #2
blackfang
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Why do you people make a post in the warranty denial thread and then feel compelled to make your own thread in the same section?
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Old 07-22-2013, 10:07 PM   #3
sc00by4life
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because the "months later" can fall under the labor warranty if its involving a service they have already done. Unless there was some reason for them to adjust valves when replacing your short block, they most likely didn't touch them.

You're outside of warranty coverage, not sure what kind of answer you're looking for.
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Old 07-22-2013, 10:15 PM   #4
Cocoa Beach Bum
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Quote:
Originally Posted by sc00by4life View Post
because the "months later" can fall under the labor warranty if its involving a service they have already done. Unless there was some reason for them to adjust valves when replacing your short block, they most likely didn't touch them.

You're outside of warranty coverage, not sure what kind of answer you're looking for.
Quote:
Originally Posted by howhiami View Post
The car is still under it's subaru gold added protection.
I think he wants to know why his Subaru Gold Plus Added Security warranty isn't working the way he (and everyone else) would expect.
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Old 07-22-2013, 10:45 PM   #5
howhiami
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Thank you beach bum!

I guess I have a hard time swallowing the fact the dealership is saying "you'll probably be back in three months and then your warranty will replace the valves."

All good except I need to spend $4000 to get to that point.

Oh and I bought a warranty, then never modded my car!
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Old 07-23-2013, 11:15 AM   #6
Cocoa Beach Bum
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What did SOA say when you called them about this at 1-800-SUBARU3?
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Old 07-23-2013, 05:21 PM   #7
howhiami
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As of right now I'm waiting for SOA to call me back. The dealer has been the one relaying this horrible news to me.

I told him I'm not going forawrd with anything untill SOA can explain this. I took a look at the link you provided and am I crazy or does it specifically state it would cover low compression due to wear and tear?
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Old 07-23-2013, 06:19 PM   #8
Knotsure
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Ding ding ding! That's what it says, thus my suggesting calling the Subaru warranty people. Read your post with my brother. This is an example of why the Subaru one was sold to him vs after-market. After-market excludes this, the Suby one's don't. Me thinks your dealer is a bit dazed and confused?
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Old 07-24-2013, 03:02 PM   #9
Toombs
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3k for a valve adjustment? Seems kinda expensive....

What does advanced diagnostics include? Did they check the valve clearances, found one was tight and said that must be it forgoing everything else?

I'd ask if their "diagnostics" checked for a burnt valve, especially with a misfire with tight valves. I bet a burnt valve is covered under warranty.

Valve adjustments fall under maintenance so it wouldn't be covered. What makes it tricky is they replaced the short-block... I'd be paranoid and take it for a second opinion before dropping 3k.
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Old 07-24-2013, 05:51 PM   #10
Goatcrapp
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i've seen 3k valve adjustments before... on 1960's ferarris LOL.

At 85/hr, thats over 35 hours for a valve adjustment. I find that very hard to believe.
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Old 07-24-2013, 08:54 PM   #11
howhiami
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As of right now SOA says they will only approve an adjustment, and 'adjustments' aren't covered under my plan.

I'm waiting for some higher up to call me at the moment.

The lady offered me $500 off the service as a courtesy, but to me it seems like they trying to just get me to settle. Is SOA just bent because they already dished out a new short block?
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Old 07-24-2013, 09:00 PM   #12
howhiami
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sorry double post

Last edited by howhiami; 07-24-2013 at 10:50 PM.
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Old 07-24-2013, 10:49 PM   #13
howhiami
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Quote:
Originally Posted by Toombs View Post
I'd ask if their "diagnostics" checked for a burnt valve, especially with a misfire with tight valves. I bet a burnt valve is covered under warranty.


Thank you I will bring forth this question when they call me back. In the link Cocoa Beach Bum provided doesn't it specifically say it will cover an incident of low or no compression due to wear? This was the reason they provided for the tightening of the valve.
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Old 08-05-2014, 11:20 AM   #14
Knotsure
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Any updates?
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