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Old 05-01-2013, 03:13 PM   #1
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default We're back!

Greetings SWIC!

Camelback Subaru is back to being an OFFICIAL VENDOR of NASIOC!

After a long hiatus, we are proud to announce our support of the SWIC. Many of you have already been coming to us for all of your OEM and aftermarket performance needs, and we thank you for that! Now we can advertise, run specials, promote events, etc through the forum!

So stay tuned and be on the lookout for some good deals!

Thanks!

Markos
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Old 05-01-2013, 06:09 PM   #2
CubeShin
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Member#: 182282
Join Date: Jun 2008
Chapter/Region: SWIC
Location: AZ
Vehicle:
2012 WRX STI Sedan
SWP

Thumbs down

OH HI THERE.

You still owe me an SPT boost gauge with installation from a car I took delivery on in December 2011. And yes, it's on my invoice of options I ordered with the car.

At the time it was on back order, but the service department "ASSURED" me I would get a call once they had it in stock. 1 May 2013 and counting guys...

At this point, I'd just like my money back.

BUT HEY! WELCOME BACK!

PS: Get some better tint "technicians".
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Old 05-01-2013, 06:11 PM   #3
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

Quote:
Originally Posted by CubeShin View Post
OH HI THERE.

You still owe me an SPT boost gauge with installation from a car I took delivery on in December 2011. And yes, it's on my invoice of options I ordered with the car.

At the time it was on back order, but the service department "ASSURED" me I would get a call once they had it in stock. 1 May 2013 and counting guys...

At this point, I'd just like my money back.

BUT HEY! WELCOME BACK!
Sounds like you need to talk to Sales and or Service...this is just an account for Parts Sales. I can get you their info if you'd like?

-Markos
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Old 05-01-2013, 06:15 PM   #4
CubeShin
Scooby Newbie
 
Member#: 182282
Join Date: Jun 2008
Chapter/Region: SWIC
Location: AZ
Vehicle:
2012 WRX STI Sedan
SWP

Default

Quote:
Originally Posted by Camelbacksubaru View Post
Sounds like you need to talk to Sales and or Service...this is just an account for Parts Sales. I can get you their info if you'd like?

-Markos
Don't worry about it. I have nothing but great things to say about the Sales team at Camelback, but when it comes to your service and parts ordering department...it's all negative.
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Old 05-01-2013, 06:19 PM   #5
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

Quote:
Originally Posted by CubeShin View Post
Don't worry about it. I have nothing but great things to say about the Sales team at Camelback, but when it comes to your service and parts ordering department...it's all negative.
Like I said in my PM, sorry to hear about your negative experience, and I could try to get this taken care of if you'd like, but it sounds like that won't help.

What I can do is take care of you as best I can with future parts purchases, should you give us another shot. A LOT has changed since then, and I can almost guarantee you that your next experience with parts would be better than before.

-Markos
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Old 05-01-2013, 10:27 PM   #6
Steye05
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Member#: 197008
Join Date: Dec 2008
Chapter/Region: SWIC
Location: WA/AZ
Vehicle:
2005 TJ Rubicon
Red;RE lift,36's,6spd etc

Default

You have the best mechanic at that dealership and good friend, Rich.
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Old 05-02-2013, 01:29 AM   #7
insany
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Member#: 208652
Join Date: Apr 2009
Chapter/Region: SWIC
Location: Arizona
Vehicle:
2006 WRX STI
Black

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I used to not like Camelback Subaru either due to 2009 dealings. But I guarantee you it's completely different now. Markos helps my brother and I every time we are in the parts department, we haven't had a part arrive late even once.
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Old 05-02-2013, 10:19 AM   #8
BACANA
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Member#: 285053
Join Date: Jun 2011
Chapter/Region: SWIC
Location: in front of you
Vehicle:
1998 2.5L
fake WRB

Default

I have only dealt with these guys for a few months, but i can attest to the great service and prices from Camelback Subaru!
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Old 05-02-2013, 10:23 AM   #9
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

We have a group of Subaru enthusiasts working in Service and Parts Currently. Also we offer discounts to SWIC/Nasioc Members. If you have not been INSIDE our parts department in the last 6-9 months you will be impressed!
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Old 05-02-2013, 10:46 AM   #10
thegreg
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Member#: 105429
Join Date: Jan 2006
Chapter/Region: SWIC
Location: az
Vehicle:
2004 WRX STi
PSM

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Switched back to you guys, great service, after some obnoxious dealings with CSS.
Joe has helped me out many times.
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Old 05-02-2013, 11:18 AM   #11
Preludecris
Scooby Newbie
 
Member#: 348191
Join Date: Feb 2013
Chapter/Region: SWIC
Location: Anthem, AZ
Vehicle:
2013 WRX Sedan
PBP

Default

I haven't ordered anything from you guys, but I like going in there and chatting with you guys when my car is getting serviced.
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Old 05-02-2013, 11:32 AM   #12
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

Quote:
Originally Posted by Preludecris View Post
I haven't ordered anything from you guys, but I like going in there and chatting with you guys when my car is getting serviced.
You can only come in and chat for so long before the mod bug will bite you.
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Old 05-02-2013, 02:14 PM   #13
.kyle
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Member#: 174695
Join Date: Mar 2008
Chapter/Region: MWSOC
Location: madison suburbs
Vehicle:
1983 antarctic blue
super sportswagon

Default

Quote:
Originally Posted by CubeShin View Post
Don't worry about it. I have nothing but great things to say about the Sales team at Camelback, but when it comes to your service and parts ordering department...it's all negative.
Hey,
I'm Kyle. I'm an advisor here. I'm also one of the things that has been added in the last year. If you like, we have the part in stock now and I can get that installed for you. My direct line is 602-650-8082.
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Old 05-02-2013, 03:08 PM   #14
CubeShin
Scooby Newbie
 
Member#: 182282
Join Date: Jun 2008
Chapter/Region: SWIC
Location: AZ
Vehicle:
2012 WRX STI Sedan
SWP

Default

Quote:
Originally Posted by .kyle View Post
Hey,
I'm Kyle. I'm an advisor here. I'm also one of the things that has been added in the last year. If you like, we have the part in stock now and I can get that installed for you. My direct line is 602-650-8082.
Cool. But at this point I don't want the part anymore. Just my money back. Does John Barfield in sales still work there? If so, I'll try to give him a holler. I'd rather not deal with the service/parts department because if you guys have the same management in those departments, THAT'S your biggest problem.
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Old 05-02-2013, 03:40 PM   #15
.kyle
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Member#: 174695
Join Date: Mar 2008
Chapter/Region: MWSOC
Location: madison suburbs
Vehicle:
1983 antarctic blue
super sportswagon

Default

John is still here.
The service director is new since that point in time as is the parts manager. With the new crew here you should expect far better results. Let me know if you want me to get it in for you. I have the time and you have my number.
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Old 05-02-2013, 03:43 PM   #16
jmohn1
Scooby Newbie
 
Member#: 310347
Join Date: Feb 2012
Location: huntington beach/scottsdale
Vehicle:
2002 wrx
mbp

Default

ive gotten a few parts already from you guys and by the far the best dealings with a dealer ive had!
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Old 05-02-2013, 03:52 PM   #17
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

Quote:
Originally Posted by jmohn1 View Post
ive gotten a few parts already from you guys and by the far the best dealings with a dealer ive had!
Thanks Justin!

Your guy at fifteen52 ever get freed up?

-Markos
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Old 05-02-2013, 04:12 PM   #18
jmohn1
Scooby Newbie
 
Member#: 310347
Join Date: Feb 2012
Location: huntington beach/scottsdale
Vehicle:
2002 wrx
mbp

Default

actually ill give him a call today for you and see where hes at. he was in atlanta for formula d
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Old 05-02-2013, 04:15 PM   #19
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

Quote:
Originally Posted by jmohn1 View Post
actually ill give him a call today for you and see where hes at. he was in atlanta for formula d
Oh word. Yeah just shoot him an email or something if you aren't too busy!



-Markos
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Old 05-02-2013, 04:49 PM   #20
WRX357
Scooby Specialist
 
Member#: 224249
Join Date: Sep 2009
Chapter/Region: SWIC
Location: Phx, AZ
Vehicle:
2002 Subiworx built/
Soulless tuned Bugeye

Default

Quote:
Originally Posted by Camelbacksubaru View Post
We have a group of Subaru enthusiasts working in Service and Parts Currently. Also we offer discounts to SWIC/Nasioc Members. If you have not been INSIDE our parts department in the last 6-9 months you will be impressed!
I've not ben there since the whole remodeling thing. You guys still in the same spot off to the left as you enter service?
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Old 05-02-2013, 04:52 PM   #21
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

Quote:
Originally Posted by WRX357 View Post
I've not ben there since the whole remodeling thing. You guys still in the same spot off to the left as you enter service?
Yeah same building, just new stuff inside!

-Markos
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Old 05-02-2013, 05:06 PM   #22
SirBrass
Scooby Newbie
 
Member#: 207263
Join Date: Mar 2009
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
2013 STi Sedan
Silver

Default

Quote:
Originally Posted by insany View Post
I used to not like Camelback Subaru either due to 2009 dealings. But I guarantee you it's completely different now. Markos helps my brother and I every time we are in the parts department, we haven't had a part arrive late even once.
Agreed. When I got my 08 WRX from them in 2009, my experience (while not bad) wasn't the greatest. When the car came up for her first major service in 2011 (30k), my impressions changed considerably to the positive. It's been an absolute pleasure (except sometimes to my wallet) to work with service, sales, and most recently parts. Something changed in those intervening years, and whatever it was, I feel like I'm working with these people concerning my car, not like I turn it over or simply get sold a service, but more like I contract with them like a partnership.

I don't normally gush like this, but it's a good thing when I feel that well-treated, like my business matters and that they treat my car like the beloved investment it is to me.
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Old 05-02-2013, 05:37 PM   #23
Joe5389
Scooby Specialist
 
Member#: 189033
Join Date: Sep 2008
Chapter/Region: SWIC
Location: phoenix, az
Vehicle:
2002 wrx
a lil jdm

Default

Quote:
Originally Posted by thegreg View Post
Switched back to you guys, great service, after some obnoxious dealings with CSS.

Joe has helped me out many times.


Anytime you need anything man, just let me know!
My number at work is (602)200-1202

Last edited by Joe5389; 05-02-2013 at 05:58 PM.
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Old 05-02-2013, 05:48 PM   #24
Camelbacksubaru
Former Vendor
 
Member#: 178924
Join Date: May 2008
Chapter/Region: SWIC
Location: 1521 E. Camelback Rd. 85014
Vehicle:
602. 776.6400 Direct
Your home of Subaru Parts

Default

Just so you guys can see the difference.... Here are a few shots of what we have to offer now and carry in stock.
Attached Images
File Type: jpg IMAG0010.jpg (72.0 KB, 66 views)
File Type: jpg IMAG0011.jpg (61.9 KB, 64 views)
File Type: jpg IMAG0013.jpg (54.2 KB, 65 views)
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Old 05-02-2013, 05:51 PM   #25
CubeShin
Scooby Newbie
 
Member#: 182282
Join Date: Jun 2008
Chapter/Region: SWIC
Location: AZ
Vehicle:
2012 WRX STI Sedan
SWP

Default

Quote:
Originally Posted by SirBrass View Post
Agreed. When I got my 08 WRX from them in 2009, my experience (while not bad) wasn't the greatest. When the car came up for her first major service in 2011 (30k), my impressions changed considerably to the positive. It's been an absolute pleasure (except sometimes to my wallet) to work with service, sales, and most recently parts. Something changed in those intervening years, and whatever it was, I feel like I'm working with these people concerning my car, not like I turn it over or simply get sold a service, but more like I contract with them like a partnership.

I don't normally gush like this, but it's a good thing when I feel that well-treated, like my business matters and that they treat my car like the beloved investment it is to me.
If they still have the same service/parts management there that worked there from Dec. 2011 - Mar. 2012, then it's the same people I'm talking about that are the problem. That management team is what has left me bitter.

Hopefully things have changed for the better. It just takes a lot for me to trust someone again once they've screwed me over after I've given them ample time and multiple chances to correct their negligence.
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