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Old 02-13-2013, 12:57 AM   #1
RileyD
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Default Bad Experience at a body shop. Wrong Color, Wavy Door, Panels not lining up.

My car was a victim of a hit and run that left a pretty hefty dent in my rear passenger side door.


As you can see the door is dented along with the outside of the door being bent out.

Insurance claim was made, estimate was done, was told I need a new door, resprayed, blah blah blah.

Now came a big hefty check in the mail for the new door, paint and labor. I dropped it off at my dad's friends body shop. He's been doing body work for over 30 years and seemed to do good work in the past.
He said it should take a week to finish it, it then got pushed to 10 days, then got pushed to noon on the 11th day. And I finally got it back at 9PM today, the 11th day.

I went to pick her up today and the first thing he said was he doesn't think he matched the paint correctly... He said he would respray it, but I have to wait 2 weeks for the paint to fully dry or else the paint would wrinkle... Here is a picture of the paint matching. My paint is Dark Gray Metallic. Notice the lack of metallic. Blurry picture, sorry. (Since the guy is a family friend, he helped me out and also fixed a dent on my A pillar)

The first thing I noticed was that when you pull the door handle from the outside, the door handle doesn't fling back into place like it's supposed to. It stayed stuck out and you have to push it back in.


The next thing I noticed was when I got home was the door was wavy where the dent was. I could tell immediately that he bondo'd the crap out of the door in order to save money and not give me a new door. The wave is more of a indent that feels JUST like the original dent, but a lot less subtle. Same shape. Also the side of the door is still bent out and doesn't line up properly. Here is a blurry picture of how you can see it sticks out and isn't flush.

What should I do? I don't want to be a total A-hole since he is my dads friend, but I want my car to be fixed right.


I posted the picture of the wonderful paint matching on facebook and one of my friends that used to do paintwork called me and he was furious because he charged for a new door, but didn't give me one. He was saying I should call the insurance company and tell them it wasn't fixed correctly and get the body shop in trouble. Or I could just talk to him face to face and threaten to report him to the Bureau of Auto Repair, which apparently is really bad.
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Last edited by RileyD; 02-13-2013 at 01:06 AM.
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Old 02-13-2013, 01:12 AM   #2
pho_shizzle
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Well first of all, if a new door was stated....... then you my friend deserve to have the new door installed on the car and painted.


Take it back to him and tell him that he no longer has to wait for the paint to cure, because he is supposed to replace it with a new door anyways. So take that door off and paint the new one. And do a GOOD color matching this time. Ask him where the new door went.

Tell him that you wanted to give him business because you, giving him the benefit of the doubt, thought he was going to take care of you and expected a great job. This is definitely under the bar and what was filed on the insurance paper work was not fulfilled.
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Old 02-13-2013, 04:59 AM   #3
Darth Wagon
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Tough call. Part of me wants to say just call the insurance company and the BAR. Yeah, it's harsh for the shop, but they shouldn't have pulled that crap in the first place. ESPECIALLY because he's a family friend.
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Old 02-13-2013, 06:46 AM   #4
BXWRX77
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Business is business! just go back and point out what you don't like about the job, and have a clear understanding of what you expect the results to be, New door, proper paint match and some sort of blending so it all matches. make sure you are both on the same page! Give him a chance to correct it. If it you are not happy with the results, then go to your insurance company and let them deal with it. If this guy has been doing this for years and is a pro he will understand. you will not be the first complaint he has gotten. Also for your records tell your Insurance company what you are doing and have it documented, Good luck!!
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Old 02-13-2013, 08:45 AM   #5
I WANT AN STI
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wow I've never seen a paint match that bad in all my years of working in a paint shop.

Take that mess back for sure.

new door, R&I everything, blend front door and quarter panel and for god sake get the color right so its a little closer match to that front fender.

If he refuses, well thats when you call the insurance company and they'll go after him.
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Old 02-13-2013, 08:57 AM   #6
p951951951t
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Looks like you got the good 'ole boy special.
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Old 02-13-2013, 09:21 AM   #7
blue sedan
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Tell him its totally unacceptable.You want a new door and the paint to match!
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Old 02-13-2013, 09:53 AM   #8
neomax
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It's a very sad lesson that I've learned the hard way, but I've stopped letting family and friends "help" me out. It just always seems to turn out worse then taking it to a reputable (no personal relationship) shop in the first place.
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Old 02-14-2013, 09:15 AM   #9
MattTHEpainter
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Quote:
Originally Posted by RileyD
He said he would respray it, but I have to wait 2 weeks for the paint to fully dry or else the paint would wrinkle...
That's a good one.
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Old 02-14-2013, 01:27 PM   #10
OkobojiClassicCars
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Quote:
Originally Posted by MattTHEpainter View Post
That's a good one.
thats what i thought too. They have to sand it regardless. Im not a painter by trade. But I detail high end cars and was trained in body/paint. Paint wont always be what it seems. That though looks like a horrible match. obviously you want to take some pics in natural sunlight. That will give you the best idea of how bad it is. Even if they didnt replace the door they still probably pulled the handle and the weather strip. If not you will feel a paint edge on them.
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Old 02-14-2013, 05:41 PM   #11
Sid03SVT
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wow i just... thats... I could have done that in my garage with a rattle can some hammers and bondo...

like others have said, go back, tell him what you want (new door painted the proper color) do not recommend the shop to any of your friends.
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Old 02-14-2013, 06:31 PM   #12
Paul
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IDK if calling your insurance is going help since they wrote you a check and you picked a shop and took it there.

If the shop charged you for a door and they didnt replace it I would def have your Dad drive your car to this "friend's" shop to have a talk, IN DAY LIGHT!!!!! There's a reason the guy had you wait til it was dark out to come pick the car up
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Old 02-14-2013, 06:34 PM   #13
m3sv
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When I hit a deer last month on my 13' DGM I got quotes from a few body shops. Two (both reputable shops) said they would paint a new fender while a third shop told me they would repair it because it was unlikely the insurance company would pay for a new fender (they did). With three damaged body lines there was no way I wasn't replacing it with a brand new part. The third shop belongs to a friend of a friend and is known for cutting corners, but sometimes saving you money. Since I didn't care about the cost of the repair but rather the quality of the final product I didn't go with the third shop. Had a new fender painted by the reputable shop I went with and the paint match was spot on. I would demand a painted new door since your insurance appraised it that way, but honestly if you care about your car's appearance I would ask for your money back and just go to another shop, otherwise this guy will be repainting half your car trying to blend and match again.

Dented fender with some scratches courtesy of big doe:


New fender painted with Sikkens paint (more expensive but better match):

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Old 02-14-2013, 06:56 PM   #14
blackstidriver123
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also make sure they polish it, cause after the polish the paint will match it is just a process of the paint drying
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Old 02-14-2013, 07:29 PM   #15
scby rex
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call insurance and fine a claim against the body shop and have the adjuster come back to look at the **** ass job that was done, and show the receipt.
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Old 02-14-2013, 08:08 PM   #16
cabe
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Is this seriously a question? I wouldn't have left the body shop when I saw that. Get it done right, my friend, that's pathetic. I had a body shop repaint my hood 3 times on the first wrx I had until I was happy with the outcome.
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Old 02-14-2013, 09:49 PM   #17
silverboost0303
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Same crap happened to me. I went to the best body shop around, and I had other cars painted there as well. I understand SWP as well as DGM is probably insane to match, but you could clearly see where they stopped the blend. Owner ended up taking the car back, and painted the whole driver side. I also received the car at night. What a coinkydink lol.
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Old 02-14-2013, 11:55 PM   #18
RileyD
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I just noticed today that there is dust under the paint and you can see some sort of deep horizontal scoring under the paint. Definitely going to talk to the guy tomorrow.
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Old 02-15-2013, 12:14 AM   #19
WaitTheresMore
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never deal with family or friends in this matter it will turn bad. I assume you got some money from this deal since your dad's friend probably gave you a "discount" you get what you pay for. I would say lesson learned and take it to another body shop it looks like it just needs paint or proper fitment of the panel.
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Old 02-16-2013, 10:06 AM   #20
I WANT AN STI
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Quote:
Originally Posted by blackstidriver123 View Post
also make sure they polish it, cause after the polish the paint will match it is just a process of the paint drying
what ?

that is completely false in most any situation with todays materials, thats why they have reccommended flash times to let the paint vapor release whether with waterborne or solvent paints before clear. Yes it does realease more throughout the curing process but its not going to change color by any incredible amount as this case would need . Maybe back in the 70's with having to hand polish lacquer paints after the 30 day cure maybe. But nowadays if it doesn't match, it doesn't match. buffing clearcoat is not going to have any effect on the basecoat accept to make the mismatch even more noticeable.
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Old 02-16-2013, 12:47 PM   #21
DBanks
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No disrespect but you guys are clueless.

Hire a lawyer and have him draft a letter. Get your car out of the shop asap and never bring it back. Is this is a DMV certified shop? If so, get the # from the green/yellow/red sign outside the shop and notify the DMV that the repair was not done to best practice spec. This is fraud. I sincerely hope you did not pay the hack.

Dan
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Old 02-17-2013, 01:19 AM   #22
SenorDucK
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my girlfriends plain jane 98 Chrysler cirrus got hit and required a new hood. Upon picking it up from a gerber collision shop I noticed one of the windshield sprayers wasn't clipped into the hood fully, one corner was up maybe 1/8 inch. I naturally try to seat it (like they didn't already try that haha) and it springs back to original lifted position. I then notice in the right glare they had dented the hood trying to seat it fully! I was furious because I now knew they tried to pass this off as a done job to girl who may not notice. The dent proved they had attempted to fix, couldn't, and dented the brand new hood on top of that.

I can't believe you didn't flip out in person seeing your car! Gotta give credit for keeping your cool! I would've lost it
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Old 03-12-2013, 09:48 PM   #23
SlimJim8804
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Completely unacceptable. Shoddy body work seems to be the norm these days and representative of the majority of refinishing work done. Off the top of my head I can name at least 10 body shops very local to me that are utterly worthless, and maybe one or two I'd take a chance on. That's bogus.

I'm curious what the outcome was and what course of action you took.
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Old 03-13-2013, 12:07 AM   #24
RileyD
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He is embarrassed that it turned out so bad. He's fixing it all for free. I just need to give up my baby for a few days. Which is going to be hard.
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Old 03-13-2013, 12:10 AM   #25
xhengmanx
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Honestly, IF he did fess up to it not matching properly and is offering to fix it properly once the paint had fully dried/cured then I dont see the bad experience. If he was to completely deny it not matching then yes. All I really see is that you will be without a car and was a bit more time. And i'm pretty sure that your insurance company will provide you with a rental car while your car is in the body shop if you have a decent insurance company that is..
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