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Old 12-15-2014, 02:53 AM   #1
Scooby Newbie
Member#: 388320
Join Date: Apr 2014
2014 Subaru impreza

Default Cash refund at local dealer

Ok I wanted to put sway bar on my impreza and decided not to. The parts were on sale at the time so I figured what the hell I'll do it pay with cash. Then I go to return the parts at the dealer an they charge me a 20% restock fee. The manager tells me I'll be getting a check and not cash and it seemed I had little or no choice at the time. It's been a month and still no refund.
Any suggestions?
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Htownman is offline   Reply With Quote
Old 12-15-2014, 03:40 AM   #2
Scooby Newbie
Member#: 348254
Join Date: Feb 2013
Chapter/Region: SCIC
Location: San Diego, CA
2013 WRX


Call the dealership and speak to the manager of the parts department?

Hopefully you got some sort of receipt as well.

Sent from my klte using NASIOC mobile app
lookylookitzadam is offline   Reply With Quote
Old 12-16-2014, 02:51 PM   #3
Scooby Specialist
Member#: 136296
Join Date: Dec 2006
Chapter/Region: TXIC
Location: Midtown, Houston, TX
2005 STi


It's often policy not to return cash on a cash or cash equivalent transaction (debit card run with PIN) to return it as a check from corporate.

The restocking fee is pretty normal - it covers the cost of ordering the part, stocking it, getting it for you , then you changing your mind and bringing it back.

Next time consider selling it? Hope it works out. You can always call corporate and ask about your refund.
atomicfire is online now   Reply With Quote
Old 12-17-2014, 10:32 AM   #4
Scooby Specialist
Member#: 176940
Join Date: Apr 2008
Chapter/Region: TXIC
Location: Houston
2004 FXT, 06 wrx


I work at a dealership in the parts dept, all that seems normal business for a dealership. If parts were special ordered or over 30 days I can see what the 20% restocking is for. As far as cash, the cashiers usually don't have that much cash to give out after a deposit. We don't give back any cash over the amount of $50.
03WRXSUBI is online now   Reply With Quote

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