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Old 11-27-2014, 12:51 PM   #1
fl1p
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Default Reputable Tuners in the Baltimore Area

I've got a slew of mods I'm ready to hit the <empty wallet> button for, but naturally I'm in need of a tune once I get them (Intake, Catback, J-Pipe, BoV).

Anyone in the Baltimore area have any contact info for a good tuner? I'd rather do it right the first time than risk damage
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Old 11-27-2014, 05:44 PM   #2
ImprezaLover94
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I have read that IAG Performance does some of the best tuning on the East Coast. Also, throw your blow off valve away when you get it.
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Old 11-27-2014, 06:38 PM   #3
bluemax189
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Turboxs seems to be a universally accepted good place to get a tune. Iag has always been good to me on parts sales never had a tune or work done there, but the local md'ers aren't too fond of them at all.

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Old 11-28-2014, 01:24 AM   #4
ImprezaLover94
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Quote:
Originally Posted by bluemax189 View Post
Turboxs seems to be a universally accepted good place to get a tune. Iag has always been good to me on parts sales never had a tune or work done there, but the local md'ers aren't too fond of them at all.

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Care to elaborate on how local md'ers aren't fond of IAG? I can't seem to find anything negative about Jorge or the company.

Also, DPS in Gaithersburg and Agile in Fallston seem to be great tuners for our cars as well.
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Old 11-28-2014, 11:46 AM   #5
IAG Performance
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Hey guys,

Just wanted to jump in with a quick post to clarify information about our in-house tuning. Our protuner is actually Cleo. He has been with us since earlier this year, and tunes here at our facility in Westminster daily. He previously worked with Precision Tuning in New Jersey for many years (also tuning Subarus), and relocated to work with us and to become our in-house tuner about 8 months ago. While we certainly maintain a great friendship, Jorge no longer tunes for IAG, and we no longer offer monthly tuning sessions with him.

We have been EXTREMELY happy with the quality of Cleo's tunes. I or JJ personally drive about 100% of the cars that we tune here, performing quality control and road testing prior to delivery. We also offer an extensive level of tuning support (both before and after tuning) to ensure that customers are satisfied with everything about the tune and their experience with us.

I lose sleep at night when I hear a comment like the one above, and wanted to open the air about our tuning practices, as many folks do not realize the changes we have made within the past year. If ANYONE has an issue, question, comment, etc. regarding tuning (or any part of our services provided here), please don't hesitate to contact me at rick@iagperformance.com or 410-840-3555 so that I can make sure that we are providing the best customer service imaginable. We care deeply about this community and want to make sure we are aspiring to be the best we can be.

Hope everyone had a Happy Thanksgiving.

Rick
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Old 11-28-2014, 12:50 PM   #6
fl1p
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Quote:
Also, throw your blow off valve away when you get it.
Bite me :P To be fair, I want full recirc. Leave the whoosh for the rice cakes. This would be in preparation for a larger turbo. I'm not sure the stock BoV is going to handle much more turbo than the stock car has...

@Rick: Appreciate the info. I've tossed you a mail
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Old 11-28-2014, 01:40 PM   #7
IAG Performance
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Quote:
Originally Posted by fl1p View Post
Bite me :P To be fair, I want full recirc. Leave the whoosh for the rice cakes. This would be in preparation for a larger turbo. I'm not sure the stock BoV is going to handle much more turbo than the stock car has...

@Rick: Appreciate the info. I've tossed you a mail
No problem! Just replied!

Rick
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Old 11-30-2014, 12:17 AM   #8
kyle4236
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I think Iag should have a drawing for a chance for a free pro tune lol so those of us who push the <empty wallet> button too frequently can afford a pro tune lol
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Old 11-30-2014, 01:50 PM   #9
gh0stStatus
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The only time I heard IAG getting a bad rep was when it was EIP back in the 00s when I lived in Westminster. Nothing but good from them now.


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Old 11-30-2014, 01:55 PM   #10
gh0stStatus
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Edit: I should say they were a different beast all together though, tuning mainly VWs


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Old 11-30-2014, 07:14 PM   #11
GSPT
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IAG

/close thread

I live 10 min from agile, but I purchase all my parts from IAG(45 min away). I do most of my own work, but I have hem do the things I'm not comfortable with. (Tint and gender rolling come to mind)

Good business is about establishing relationships. IAG gets that. Any time I've ever seen a complaint made publicly on a forum, they are quick to respond in a manner that maintains the customers dignity and offer up a resolution that is in the customers favor. They care much more about their reputation than grabbing quick cash and kicking you to the curb.

Last edited by GSPT; 11-30-2014 at 07:22 PM.
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Old 11-30-2014, 07:28 PM   #12
themule08
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IAG is best around.. customer service top notch.. prices are fair.. and their follow up with issues is top notch.. headed back on the 7th to drop my car off for a week for header replacement.. thanks for helping with the warranty, tune, and hopefully some gauge installs if they have time.

Would not go anywhere else
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Old 11-30-2014, 08:01 PM   #13
PonceauRed
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Quote:
Originally Posted by GSPT View Post
gender rolling
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Old 11-30-2014, 11:06 PM   #14
ImprezaLover94
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Quote:
Originally Posted by fl1p View Post
Bite me :P To be fair, I want full recirc. Leave the whoosh for the rice cakes. This would be in preparation for a larger turbo. I'm not sure the stock BoV is going to handle much more turbo than the stock car has...

@Rick: Appreciate the info. I've tossed you a mail
Fair enough. Just so you know, a full recirculating (like stock) is a bypass valve, not a blow off valve. Also, the stock BPV can handle about 20psi and can be modded to hold more. Read up in the BOV FAQ.
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Old 12-01-2014, 08:34 AM   #15
DavC825
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turboxs
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Old 12-01-2014, 12:58 PM   #16
winningblue8
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I'm IAG Pro-Tuned. Rick, Cleo and the rest of the team are extremely helpful. I let them know my goals, they recommended a few parts to get me there, and then provide (and continue to provide) stellar ongoing support in reviewing my logs, emailing updated maps, and even did some road tuning after the dyno to really get the driveability where I wanted it. I did a lot of research before settling on IAG and I am thrilled with the results.
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Old 12-01-2014, 06:53 PM   #17
gfreed1
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IAG is great! Great customer service! Every time I go to IAG I see customers from VA, PA, NJ, MD - that shows their great following and quality work that they provide.
I have been completely satisfied.

Thanks for being great Rick, Drew, JJ and the rest!

Big Greg
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Old 12-04-2014, 06:43 PM   #18
Abnormal
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Quote:
Originally Posted by PonceauRed View Post
thank you

FWIW: I've heard great things about IAG, TurboXS, and Mach V.

If you're in MD, you really can't go wrong with either of the two shops up there.


(both also end up extremely busy year round it seems... Book your appointment early!)
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Old 12-06-2014, 10:26 PM   #19
GSPT
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Quote:
Originally Posted by GSPT View Post
gender rolling.

Am I the old one who had their gender rolled at IAG?!

Obviously, meant fender rolling... fat fingers got me again!
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Old 12-08-2014, 11:25 PM   #20
peglegsteve
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I can't speak for their tuning YET (I went to txs so I could go open-source), but IAG has some killer customer service. I've had a two minor issues over the years, and they quickly fixed the problem both times. One time was a firewall weld starting to wear out, and that was fixed the same day I brought my car to them. The second issue was when I had my front bumper replaced and painted after an accident in 2011. It was a bad batch of paint, it started to chip after ~2 years, and they repainted it for free.

I'm strongly leaning towards a turbo upgrade in the spring time, and I'm 99% sure I'll go with an AP again and get pro-tuned at IAG. I know IAG will stand behind their work.
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Old 12-10-2014, 12:28 AM   #21
Butt Dyno
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IMHO - whatever you do - do open source. The idea of dropping all that $ on an AP when the open source stuff is so good seems insane to me. (Dunno if it works with the '15 yet.)

I had Jermaine @ TurboXS tune my Saabaru and was really happy with it.
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Old 12-10-2014, 09:24 AM   #22
ColdSoda
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^ yes the AP works on the '15s. Yes cobb is worth the investment. Ive used open source -romraider,ecuflash, for years. Finally bought a v2 for my 02 wrx, and recently a v3 for my '15 wrx. will not do open source again. not because I have had issues with opensource but the support and tuners that are certified Cobb tuners are the best in the business and do stellar work. switching maps, monitoring live data, its all worth it to someone who will re-tune and change the car often throughout the time of ownership.
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Old 12-11-2014, 01:28 AM   #23
thefultonhow
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05 LGT, 07 Spec.B - SOLD

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Quote:
Originally Posted by bluemax189 View Post
Turboxs seems to be a universally accepted good place to get a tune.
I dunno. I wasn't that happy with my TurboXS tune. I am very reluctant to speak ill of a business, especially a local one, without cause. However, I would not go back to TurboXS for another tune. I have never told this entire story in a public forum before, but I figure this is as good a time as any, especially since I am not planning to use TXS again for tuning, and I don't need other services from them.

I went there rather than IAG to save $150 (TXS was $450; IAG was $500 plus $100 for a pre-dyno inspection). I was still expecting good things, as I had heard positive reviews from a couple of other local Legacy guys. The process itself was not that bad. Jermaine was knowledgeable, and was careful to shut things down and roll back timing at the first hint of knock. He also worked with me when he detected an uppipe leak and let me fix it myself. I definitely did appreciate both of those things, especially his caution regarding knock.

However, he was unable to get more than 265whp out of my 16G/stock fueling setup on my Spec.B. I had a couple of bottlenecks in the system (stock TMIC, stock axleback), so I don't feel too bad about that, but more importantly, the tune FELT slower than the e-tunes I had had on the Spec.B and my previous 05 LGT. It didn't have that oomph. (Actually, I rolled back to Cobb OTS Stage 1 about a month ago, since I am selling the Spec.B and upgrading to a 2015 WRX, and Stage 1 did not feel appreciably slower on the butt dyno.)

The real issue was that a couple of days after getting tuned, my peak boost mysteriously declined from the 20psi I had asked for, down to 10psi. I did extensive troubleshooting, and I narrowed the problem down to the tune. It took Jermaine 8 days to send me a map that brought boost back up to 20psi. However, it is unclear whether other stuff in the tune needed to be optimized, too. Jermaine had loaded on a 10psi "base map" at the beginning of the tuning session, and my theory is that he never put the updated flash on, he just kept the realtime customizations. Incidentally, he had also neglected to disable the P0420 DTC, so I had to get him to include that DTC delete in the new map, because I got a CEL.

About 9 months later, I decided that I really needed to go back to make sure the tune that was on there was the tune I paid for, since the oomph didn't seem to be there. I contacted Jermaine and asked him whether he could take a look to make sure everything was hunky-dory. He said he would charge an additional $150 to $200 to get everything ironed out.

At that point I decided to cut my losses and get a different tune. I was going to go up to BrenTuning this Christmas, since my in-laws are in NH, but my clutch started slipping at the Stage 3 power levels once the air started cooling down in mid-October, so I threw in the towel and put in my WRX order.

Sorry for the long shaggy-dog story, but I wanted to share my personal TXS experience. I also was a little surprised that he did not make any suggestions about parameters for the tune (max boost, etc.). I also saw a couple of other people on legacygt.com who had less than stellar experiences with him, too.

Quote:
Originally Posted by bluemax189 View Post
Iag has always been good to me on parts sales never had a tune or work done there, but the local md'ers aren't too fond of them at all.
I have not gotten a tune from IAG, but I have had a couple of boost leak tests done there and have gotten some small parts there. I have always had good experiences with them. They are a very good shop in my limited experience.

Last edited by thefultonhow; 12-11-2014 at 01:34 AM.
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Old 12-11-2014, 12:36 PM   #24
mousecop
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Prepare to pay top dollar at IAG. Service was Great as far as personality

Let me say my story with IAG. So I roll up to the shop after confirming an appointment the week before(this was all about a year ago maybe less). I was expected and they were very polite and so on, which was great! They showed me around the shop and I was blown away by the look of the shop! It had a very professional feel and honestly I felt like I was in the fast and the furious trying to get more NOS for my ecplise! lol. Just So awesome!
So me personally at the time in all honesty didn't know SH@! about anything other than I liked my subie and I wanted to go fast! I didn't know how business was conducted and I wasn't sure what I needed to do to get to my power goals long term and what I could DIY myself to feel involved in my own car short term! They without a doubt had extensive knowledge involving anything subie and then some!
With all that said I needed a new clutch installed. I had researched and they Recommend ACT heavy duty street kit stage2 and flywheel in which I bought from the manufacture for my goals. So I waited for a week maybe and went to pick my car up with much excitement. The total work done was a clutch, flywheel, short shifter and shifting bushings, along with transfer gears replaced and fluid. The bill was not at What I wanted exactly but not too much higher.
now the bad. On the drive home i noticed so many new things obviously with the new clutch. Different clutch play, sensitivity and the like. I also noticed the flywheel tap sound that occurs from having a light flywheel. So me not knowing called them and said whats going on with it. I explain to the best of my knowledge but eventually have to return the car. They pull the trans and diagnose another trans gear needs replaced. so more money our of my pocket. next drive home i notice more grinding wtf?!?! i just laid down a good chunck of change on this thing. Now im getting frustrated and again back to IAG. I mention that i read if you don't lubricate the throwout bearing it can cause awful sounds. Not really knowing what i was talking about, i just kinda threw it out there. My response to that idea was " we've been in this business for quite some time! we don't make mistakes like that". So again im forced to leave my baby. When i returned and not to my surprise there was another bill waiting for me. Guess What the issue was... the throwout bearing not lubed during install! But wait I was charged yet again for more trans work and they didn't replace the bearing! I was so irate that i lost all this money for my very first experience. So we debated on the bill. Why Should i pay for your mistakes? What about the bearing you guys fried?!
There final point was that i Had bought the parts and i was held responsible for defects. ON THEIR MISTAKE!! and they neglected to tell me that's how it works. Even if you bring brand new parts, if they F*@! it up its on you. Sorry too bad... So i felt nickel and dimed after this incident to say the least. Call it what you want but if I flat out from the beginning said i was clueless and needed advice, a great company would let me know the ins and outs or at least warn me by saying if i bring and it breaks too bad before they tear my car apart.
I still call for lots of advice but i haven't taken my car back since

I feel Ive learned a good bit more now and In the 3 years ive owned i feel more comfortable about my car.I hope You read this lol!

And good luck with Your tune!

Last edited by mousecop; 12-11-2014 at 12:42 PM.
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Old 12-11-2014, 12:55 PM   #25
thefultonhow
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05 LGT, 07 Spec.B - SOLD

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Personally, I probably would have pushed hard for them to cover the labor when they had to grease the TOB. Like, really hard. As you said, that was their mistake and should have been on them.

FWIW, a TOB does NOT need to be replaced if you run it for a while without greasing the snout. The snout and the inner side of the bearing should be inspected for damage, but the bearing itself is greased from the factory and would not fail due to an improperly greased snout.

Also, the issue with the "gear" the second time around needs more details, but it sounds like an unrelated problem that was masked by the sound from the transfer bearings (which it sounds like they replaced the first visit).

I do think this says a lot:

Quote:
I still call for lots of advice but i haven't taken my car back since
They're giving you free advice, which involves both their time (in business, time is money) and their expertise (which took time to learn, and thus is also money). That says more about their business practices than the TOB issue.
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