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Old 10-27-2015, 08:08 AM   #1
mccohens
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Default PSI Proformance - Major Disappointment

They may be great with tuning on a dyno but don't trust them with a wrench.

Did some work on my daughter's Legacy GT and forgot to tighten the belt tensioners for the alternator and AC belts. A week later on the turnpike everything came apart and the belts were shredded, stranding her 50 miles from home. I had to take the afternoon off to do an emergency repair and get the car back to the shop. The damage was two belts, the idler pulley and the cam cover. After a week it was finally fixed.

This was a major inconvenience and I expected some compensation. I asked them to change the radio, the aftermarket one was weak and we had a different one ready to go in. Apparently this was too much work for them to do, the harness had been cut and would require splicing the new one in.

Not once did I hear an apology and am truly upset about how they refused to compensate our inconvenience. Time to find a new Suby shop!
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Old 10-27-2015, 12:14 PM   #2
iainb
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Member#: 391762
Join Date: May 2014
Chapter/Region: MAIC
Location: NoVA
Vehicle:
2015 STI Launch Ed.
2016 Golf R (wife's)

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Your other legitimate problems aside, why are you asking a performance shop to do an audio install? It's not surprising at all that they wouldn't do that, especially considering it wasn't a direct swap.
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Old 10-27-2015, 12:57 PM   #3
mccohens
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They advertise as being able to do normal maintenance also. I asked them to do the radio as a favor, since they screwed up the work they were paid to do. Taking an afternoon off to go fix the car on the side of the road was a major pain. I think they owe me a favor, as I could have had it towed and taken them to court over the towing bill.
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Old 10-27-2015, 01:03 PM   #4
kumanchu
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Location: NoVa
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it sucks that they didn't do the work right on your daughter's car, but your sense of entitlement is reaching level valley girl.
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Old 10-27-2015, 05:36 PM   #5
piratius
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Chapter/Region: MAIC
Location: Northern Virginia
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Quote:
Originally Posted by kumanchu View Post
it sucks that they didn't do the work right on your daughter's car, but your sense of entitlement is reaching level valley girl.
If I had a shop do a service and they pulled a bonehead move that resulted in the car being really messed up, I would hope that they would at least volunteer to pick up the tow bill back to the shop and replace the messed up belts on their dime after verifying that it was in fact their fault by screwing up the service.

On the flip side, if OP repaired the car on the side of the road, and then drove it back to the shop and they could not verify that it was their fault (since he had already replaced the previously poorly installed parts), then I don't see why they would be obligated to do anything unless they were feeling generous - for all they know, he had messed with the parts after it left the shop, and he caused the failure himself.

Unfortunately, in today's world, lots of people try to take advantage of innate kindness and push the "customer service complaints" button to the point that it's all just noise, and the people with legitimate issues get marginalized. It sucks the shop isn't willing to help out OP, but if OP did the repairs himself and they couldn't verify that their install caused the issues, there's not a lot else they can do.
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Old 10-28-2015, 08:30 AM   #6
Abnormal
Lil Curious
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Chapter/Region: MAIC
Location: zip22182
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Rocket Box! :D

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Quote:
Originally Posted by piratius View Post
If I had a shop do a service and they pulled a bonehead move that resulted in the car being really messed up, I would hope that they would at least volunteer to pick up the tow bill back to the shop and replace the messed up belts on their dime after verifying that it was in fact their fault by screwing up the service.

On the flip side, if OP repaired the car on the side of the road, and then drove it back to the shop and they could not verify that it was their fault (since he had already replaced the previously poorly installed parts), then I don't see why they would be obligated to do anything unless they were feeling generous - for all they know, he had messed with the parts after it left the shop, and he caused the failure himself.

Unfortunately, in today's world, lots of people try to take advantage of innate kindness and push the "customer service complaints" button to the point that it's all just noise, and the people with legitimate issues get marginalized. It sucks the shop isn't willing to help out OP, but if OP did the repairs himself and they couldn't verify that their install caused the issues, there's not a lot else they can do.
So I work in auto parts wholesale.

THIS COULD NOT BE MORE TRUE.


I have commercial fleet customers say our batteries go bad left and right... They're killing the batteries weekly, jumping them, then parking them.

I have regular garage customers who don't diagnose problems, they just toss on parts until the issue is fixed. No, I can't return a mass air flow sensor that was obviously installed just because the car didn't need it. Ok, fine, you're going to with hold business? I'l defect the part since I can't resell it.

THEN these shops get a set of brake pads in a greasy hand print covered box, but the parts are still sealed in shrink wrap inside? "Can't use these! They're used!" refused on delivery. GOD DAMNIT, YOU DO THIS TO ME ALL THE TIME.



Yeah. Pet peeve... And also a new "feature" of my industry which is now bloating full of "Customers Always Right" ********.
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Old 10-28-2015, 08:57 AM   #7
mccohens
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I agree completely. The car was out of the shop for a week before the failure, and no one touched a thing. There were bolts missing from two places, and I took photos to document before doing the repair. I left the AC belt off, because it wasn't necessary to drive the car and the idler broke through the cam cover. I wanted them to see that.

Regarding me messing something up, why in the world would you think I would loosen hardware on my daughter's car before she took it on a trip?

I also deal with customers and know sometimes they try to take advantage of a situation. Not the case here. That is why I took the photos. And again, why would I mess up a repair so I then had to take time off of work and risk my daughter's safety?

But sharing the shop's incompetence with you so you can avoid these problems has resulted in me being called a whiner. So you never know what people think.
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Old 10-28-2015, 02:52 PM   #8
pho_shizzle
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Chapter/Region: BAIC
Location: Bay Area
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00' 2.5RS
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Quote:
Originally Posted by mccohens View Post
I agree completely. The car was out of the shop for a week before the failure, and no one touched a thing. There were bolts missing from two places, and I took photos to document before doing the repair. I left the AC belt off, because it wasn't necessary to drive the car and the idler broke through the cam cover. I wanted them to see that.

Regarding me messing something up, why in the world would you think I would loosen hardware on my daughter's car before she took it on a trip?

I also deal with customers and know sometimes they try to take advantage of a situation. Not the case here. That is why I took the photos. And again, why would I mess up a repair so I then had to take time off of work and risk my daughter's safety?

But sharing the shop's incompetence with you so you can avoid these problems has resulted in me being called a whiner. So you never know what people think.
Quote:
Originally Posted by piratius View Post
On the flip side, if OP repaired the car on the side of the road, and then drove it back to the shop and they could not verify that it was their fault (since he had already replaced the previously poorly installed parts), then I don't see why they would be obligated to do anything unless they were feeling generous - for all they know, he had messed with the parts after it left the shop, and he caused the failure himself.
I think piratius's point completely flew past the OP's head. He never stated that you purposefully ruined the repair that was done at the shop you paid to get serviced at just so that you can conveniently have your daughters car break down in the middle of the road and travel out to repair it for her and point blame on said shop. Matter of fact, that point could not even be deciphered in his post, not sure where you're conjuring your implications from.

What he actually said was, because you decided to tamper with the failure and conducted a road side service repair yourself and then take the remains back to the shop to demand compensation; the shop is not able to fully examine the initial state and cause of the failure. You basically tampered with the evidence so the shop was not able to deem what exactly was their failure, and in turn making your story harder to prove. Next time I would advise just leaving it alone and having the car towed back to the shop rather than attempting mechanical fixes to get the car to a drive-able state; unless of course that is your only choice and there is no reception or tow truck available for response.




Quote:
Originally Posted by Abnormal View Post

I have regular garage customers who don't diagnose problems, they just toss on parts until the issue is fixed. No, I can't return a mass air flow sensor that was obviously installed just because the car didn't need it. Ok, fine, you're going to with hold business? I'l defect the part since I can't resell it.

THEN these shops get a set of brake pads in a greasy hand print covered box, but the parts are still sealed in shrink wrap inside? "Can't use these! They're used!" refused on delivery. GOD DAMNIT, YOU DO THIS TO ME ALL THE TIME.

Yeah. Pet peeve... And also a new "feature" of my industry which is now bloating full of "Customers Always Right" ********.

I know right, the customer is always right. Even when they are the root cause of the defect or problem lol. We deal with that on a daily basis.
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Old 10-28-2015, 03:06 PM   #9
kumanchu
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deleted

Last edited by kumanchu; 10-28-2015 at 03:08 PM. Reason: i should be nicer.
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Old 10-28-2015, 04:06 PM   #10
mccohens
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The purpose of this posting is to warn others about a shop that sometimes does shoddy work and IMHO has questionable customer relations skills. Not to get into a pissing contest with others about how to handle the situation. I feel no need to continue this thread, learn from my experience or voice your opinion it matters not.
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