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Old 01-20-2015, 10:52 PM   #1
8subarusandcounting
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Default 2014 stock Sti blown engine

My engine grenaded at 34k miles leaving me stranded 4 hours from home this past weekend. Being under warranty roadside assistance arranged for tow to nearest dealer but did not arrange for a rental. SOA was contacted the following business day and it's been a nightmare ever since. Looking for feedback as we await diagnostic. It seems that this is not an isolated issue for these motors. SOA must be aware of the defect.


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Old 01-20-2015, 11:19 PM   #2
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It's only been two business days since the weekend. I would consider it a near miracle if the teardown or inspection and warranty determination could be done in two days. How could this become a nightmare in only two business days? As for "the defect", all manufactured things have failure rate. Of coarse SOA is aware of failure failure rates of many components of their vehicles since warranty claims are a normal expense for them and all car manufacturers.

For the sake of argument, let's say that 5% of these engines experience failures in a two year time frame. What exactly would you expect them to do about it?
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Old 01-21-2015, 07:25 AM   #3
8subarusandcounting
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Apparently you're SOL if your engine blows on a Sunday of a holiday weekend. I expect to be treated with courtesy and respect. I would have expected SOA to take care of a rental vehicle where I was 4 hours from home and I certainly would have expected the dealership I purchased the STI from (as well as 3 other subarus) to act like they care. It is my hope that SOA will either replace the vehicle or buy it back. I need to hear from the other 5% you say about their experience and resolutions


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Old 01-21-2015, 10:25 AM   #4
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An EJ ate itself? And you're surprised?

Don't expect anyone to do anything for you, on their own initiative. Do it for yourself. Book your own rental. If possible, schedule the tear down, and find out if/when the SOA rep will be there, and ask to speak with him/her following the inspection. Insist on getting the treatment you want... don't whine about not getting the treatment you feel you deserve, but didn't actually ask for.

You can consider yourself "welcomed to the club" of dead EJ257 engines. I know it's a shock, at first, but then you realize it happens to (pretty much) everyone, and you just laugh, (or cry), and start making plans for a better motor, or a different vehicle.
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Old 01-21-2015, 11:35 AM   #5
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An EJ ate itself? And you're surprised?

Don't expect anyone to do anything for you, on their own initiative. Do it for yourself. Book your own rental. If possible, schedule the tear down, and find out if/when the SOA rep will be there, and ask to speak with him/her following the inspection. Insist on getting the treatment you want... don't whine about not getting the treatment you feel you deserve, but didn't actually ask for.

You can consider yourself "welcomed to the club" of dead EJ257 engines. I know it's a shock, at first, but then you realize it happens to (pretty much) everyone, and you just laugh, (or cry), and start making plans for a better motor, or a different vehicle.
Partially why I decided to trade my car in for (12 WRX EJ) for a new one, in hopes they're maybe a bit more reliable.
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Old 01-21-2015, 12:27 PM   #6
8subarusandcounting
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Thank you for that! You're right about being aggressive and proactive. That is the only way. Diagnostic was faulty #4 rod and they're pricing repair vs replacement. At what point is this considered a known engine defect to SOA? What does this repair mean for the market value of the car? Substantial impairment is my guess.


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Old 01-21-2015, 01:38 PM   #7
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Originally Posted by 8subarusandcounting View Post
Apparently you're SOL if your engine blows on a Sunday of a holiday weekend. I expect to be treated with courtesy and respect. I would have expected SOA to take care of a rental vehicle where I was 4 hours from home and I certainly would have expected the dealership I purchased the STI from (as well as 3 other subarus) to act like they care. It is my hope that SOA will either replace the vehicle or buy it back. I need to hear from the other 5% you say about their experience and resolutions
Its the weekend. Most dealer shops are closed on Sundays, and noone is going to drop their **** and run straight to your car because you were slightly inconvenienced. **** happens, deal with it.

They aren't going to replace the vehicle, they aren't going to buy it back. They are going to fix the problem and give the car back to you. Thats how a warranty works.

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Originally Posted by 8subarusandcounting View Post
At what point is this considered a known engine defect to SOA?
These are relatively low failure rates. There are many things that can cause this type of failure.

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What does this repair mean for the market value of the car? Substantial impairment is my guess.
NOTHING. Cars break. You fix them. If resale value was in any way impacted by mechanical failures, then after 10 years pretty much every car on the market should be free.
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Old 01-21-2015, 01:57 PM   #8
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Originally Posted by sc00by4life View Post
Its the weekend. Most dealer shops are closed on Sundays, and noone is going to drop their **** and run straight to your car because you were slightly inconvenienced. **** happens, deal with it.

They aren't going to replace the vehicle, they aren't going to buy it back. They are going to fix the problem and give the car back to you. Thats how a warranty works.



These are relatively low failure rates. There are many things that can cause this type of failure.



NOTHING. Cars break. You fix them. If resale value was in any way impacted by mechanical failures, then after 10 years pretty much every car on the market should be free.
And this nail had been hit right on the head. All well said and TRUE.

Step 1: Try to look at this from SOA's side and the dealership, it might help you gain some perspective.
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Old 01-21-2015, 02:01 PM   #9
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Sorry to hear man, I'm sure everything will get sorted out in no time.
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Old 01-21-2015, 02:12 PM   #10
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That's right they will probably take the cheapest route and replace it with junk parts for a $37K turd. If the value of the vehicle isn't compromised that will be a pleasant surprise. I plan to get rid of it immediately anyway.


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Old 01-21-2015, 02:18 PM   #11
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That sucks, man. I've seen them go with far less mileage so don't feel too bad. Wish you the best of luck. Hope they take care of it.
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Old 01-21-2015, 02:20 PM   #12
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That's right they will probably take the cheapest route and replace it with junk parts for a $37K turd. If the value of the vehicle isn't compromised that will be a pleasant surprise. I plan to get rid of it immediately anyway.


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Old 01-21-2015, 04:29 PM   #13
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That's right they will probably take the cheapest route and replace it with junk parts for a $37K turd.
The ****? It'll be NEW PARTS. This is the DEALER on a car with a WARRANTY, not some shade tree shop you're apparently used to taking your cars to. Its most likely going to be a brand new motor from Subaru.

Quote:
If the value of the vehicle isn't compromised that will be a pleasant surprise. I plan to get rid of it immediately anyway.
Is this your first car? A mechanical failure has NO BEARING ON THE VALUE OF THE VEHICLE.

Get rid of the car if you want. One less whiny bitch on the forum.
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Old 01-21-2015, 05:54 PM   #14
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You would be whining too if you bought a new Sti so don't give me that. With that being said I appreciate all of the responses and feeling assured. Thank you!!!


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Old 01-21-2015, 06:29 PM   #15
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It's not a "new" STI, you are almost out of the basic new car warranty. Yes, it's a newer car, but you still have no place to be bitching just yet. As stated, it arrived over the weekend to them (not their fault) it was a surprise job (most dealers are booked several days in advance) It needs to be torn down, the damage assessed and then the dealer has to do a repair vs replace work sheet for SOA so they can determine the best course of action. SOA does not do long blocks unless the car is current model production (unless this changed in the last couple years). On top of that the car is going to be inspected by the DFOM since it's a large claim. The DFOM is going to want to see maintenance records from you proving the oil was changed etc.... No oil change receipts = no warranty coverage, so start digging for those now. I would be shocked if you have your car back within the month.
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Old 01-21-2015, 06:47 PM   #16
8subarusandcounting
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Thank you so much. I'm not bitching about the dealership servicing the vehicle. Actually they have been amazing and had the engine torn out and diagnosed in 3 business days. I emailed their service manager today thanking his team sincerely.


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Old 01-21-2015, 06:47 PM   #17
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Originally Posted by sc00by4life View Post
The ****? It'll be NEW PARTS. This is the DEALER on a car with a WARRANTY, not some shade tree shop you're apparently used to taking your cars to. Its most likely going to be a brand new motor from Subaru.



Is this your first car? A mechanical failure has NO BEARING ON THE VALUE OF THE VEHICLE.

Get rid of the car if you want. One less whiny bitch on the forum.
Exactly...

My 07 Vette ate its manual tranny at 5000 miles. Completely replaced under warranty. Had ZERO affect on value of the car when it was sold.

OP I know it sucks but you really come off sounding like an unreasonable whiner........
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Old 01-21-2015, 06:50 PM   #18
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Originally Posted by 8subarusandcounting View Post
You would be whining too if you bought a new Sti so don't give me that.
I've got more $$$ in cars sitting in my garage and driveway than 2 brand new sti's.

It isn't about the car. Its about you being unrealistic and impatient.

Quote:
With that being said I appreciate all of the responses and feeling assured. Thank you!!!
Basically, calm down. Everything is going to be fine.

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Originally Posted by ScubyBlue View Post
Exactly...

My 07 Vette ate its manual tranny at 5000 miles. Completely replaced under warranty. Had ZERO affect on value of the car when it was sold.
The major difference between a dealer and a shadetree shop, is the dealer will always use NEW, FACTORY MADE parts. Not used parts, not 3rd party, brand new oem ONLY.
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Old 01-21-2015, 07:06 PM   #19
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Originally Posted by sc00by4life View Post
... A mechanical failure has NO BEARING ON THE VALUE OF THE VEHICLE...
Do you live in freakin Wonderland... No bearing on the value of the vehicle...? MINOR REPAIRS, yes. ENGINES...?

Sure, on a ten year old car, documented repairs, especially an engine, might actually add to the value...

But, sorry, on a 2014 car, with an engine replacement... many potential buyers will RUN away... because they think the car was raced, beaten on, poorly maintained... whatever. True or not.

" Its got a new engine..." isn't really a selling point ... " Never had any problems...." works much better.
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Old 01-21-2015, 07:14 PM   #20
8subarusandcounting
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Lol well I am female and the car hasn't been beat on at all. This was my dream car and after owning 7 other subaru's with no defects I just didn't see it coming. I regret that I should have done more research on the engine prior to purchase. The dealership who sold me the car as well as several others and serviced all of them, has not so much as placed a phone call or offered me a loaner, or even an empathetic ear. The dealership servicing the vehicle out of state with no advance notice is the real MVP. SOA has not contacted me to keep me posted. I've been calling the dealership for updates reasonably spaced apart


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Old 01-21-2015, 07:17 PM   #21
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Do you live in freakin Wonderland... No bearing on the value of the vehicle...? MINOR REPAIRS, yes. ENGINES...?

Sure, on a ten year old car, documented repairs, especially an engine, might actually add to the value...

But, sorry, on a 2014 car, with an engine replacement... many potential buyers will RUN away... because they think the car was raced, beaten on, poorly maintained... whatever. True or not.

" Its got a new engine..." isn't really a selling point ... " Never had any problems...." works much better.

As a consumer I would also run! The integrity is compromised no matter the repair. Everyone here has said it won't make a difference....fingers crossed


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Old 01-21-2015, 07:20 PM   #22
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Originally Posted by geeman789 View Post
Do you live in freakin Wonderland... No bearing on the value of the vehicle...? MINOR REPAIRS, yes. ENGINES...?

Sure, on a ten year old car, documented repairs, especially an engine, might actually add to the value...

But, sorry, on a 2014 car, with an engine replacement... many potential buyers will RUN away... because they think the car was raced, beaten on, poorly maintained... whatever. True or not.

" Its got a new engine..." isn't really a selling point ... " Never had any problems...." works much better.


The engine was replaced under warranty by Subaru at a Subaru dealer. If the car is stock and the seller is professional I would consider that a bonus, not a detriment.
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Old 01-21-2015, 07:37 PM   #23
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Originally Posted by geeman789 View Post
Do you live in freakin Wonderland... No bearing on the value of the vehicle...? MINOR REPAIRS, yes. ENGINES...?

Sure, on a ten year old car, documented repairs, especially an engine, might actually add to the value...

But, sorry, on a 2014 car, with an engine replacement... many potential buyers will RUN away... because they think the car was raced, beaten on, poorly maintained... whatever. True or not.

" Its got a new engine..." isn't really a selling point ... " Never had any problems...." works much better.
If you had to replace a wheel bearing, would you somehow think the car is worth less? If you had to replace struts would you somehow think the car is worth less?

Heres a hint - it isn't. Technically, you don't even need to really disclose the fact that it had a recent engine replacement. There isn't a box you check on KBB where "xxx" part was replaced. **** happens to cars, sometimes its big parts, sometimes its little parts. If you're that paranoid, you have every right to run away from a purchase that you think alters your perceived value of the car. There are 100 buyers for every one overly paranoid person like you.

You probably don't even know how many motors or other parts are R&R'd to a BRAND NEW CAR off the truck before it is sold.

The bottom line - the car isn't worth any less than it was before. Period. End of story.

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Originally Posted by Hondaslayer View Post


The engine was replaced under warranty by Subaru at a Subaru dealer. If the car is stock and the seller is professional I would consider that a bonus, not a detriment.
Very much this.

Kind of like when I was looking at a used 335 that had a motor failure to due to the HPFP issues the cars are known for. Hey! Great! The failure has already been addressed and fixed.

Also when I was toying with the idea of getting a b6 S4 that had a recent motor replacement because of the timing belt tensioner failure those motors are known for. Hey! Great! The failure has already been addressed and fixed.

One less thing I have to worry about.

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Originally Posted by 8subarusandcounting View Post
The integrity is compromised no matter the repair.
NO IT ISN'T. It just means its not the same shiney new part that came with your car when you bought it. Its a shiney brand new part that is even better than the one you had previously. You're getting a factory fresh motor RIGHT as youre almost out of factory warranty. Honestly, I would look at this as a HUGE bonus.
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Old 01-21-2015, 07:38 PM   #24
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Originally Posted by geeman789 View Post
Do you live in freakin Wonderland... No bearing on the value of the vehicle...? MINOR REPAIRS, yes. ENGINES...?

Sure, on a ten year old car, documented repairs, especially an engine, might actually add to the value...

But, sorry, on a 2014 car, with an engine replacement... many potential buyers will RUN away... because they think the car was raced, beaten on, poorly maintained... whatever. True or not.

" Its got a new engine..." isn't really a selling point ... " Never had any problems...." works much better.

I don't agree with the above.

Cars, all matching numbers, are difinetly worth more.
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Old 01-21-2015, 07:45 PM   #25
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Cars, all matching numbers, are difinetly worth more.


"Matching numbers" lol.
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