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Old 06-22-2013, 04:24 PM   #1
HAL1
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2011 Infiniti EX35

Default Loose rear view mirror, defect covered under warranty.

2013, loose Home Link mirror, defective screws or mount. I had a 9 am appointment to get it fixed to day, was done by 9:30 (yea Power Subaru, now Auto Nation)

Service said it was a known problem. The problem is that the mounting bracket will not screw securely into the permanent windshield mount. If yours is ANY bit loose take it in. If there's play in it you'll find that you can't tighten the mounting screw in to the plate that is screws in to, the screw is too short and it will strip before it grips.

I know there is a warranty section but maybe the mods will let this stay here so more people see it.
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Old 06-22-2013, 06:58 PM   #2
Corranhorn009
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Same thing happened here, started shaking right before 3000 miles so I just had them fix it when I came in for the first service appointment a few days later. Fixed and all good now, didn't know it was a known issue till I saw this thread.
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Old 06-22-2013, 08:14 PM   #3
HAL1
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Quote:
Originally Posted by Corranhorn009 View Post
Same thing happened here, started shaking right before 3000 miles so I just had them fix it when I came in for the first service appointment a few days later. Fixed and all good now, didn't know it was a known issue till I saw this thread.
When I called in about it I had hardly even got to the words "rear view mirror" when the service manager interrupted me and said "bring it in", he knew exactly what I was going to say.
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Old 06-22-2013, 08:47 PM   #4
RemoteControl
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Replaced one already at my dealership. I'm with these guys, ANY movement coming from it, bring it in. It's a quick fix.
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Old 06-22-2013, 09:45 PM   #5
JSS829
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Wow! This just started happening today on my 1 week old car. Ill be taking it in on Monday for sure
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Old 06-22-2013, 09:59 PM   #6
Reese
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Interesting. I noticed today that my home link mirror is vibrating much more then normal. Thought I was going blind. Ill have to give them a call..

2012 wrx 22k miles
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Old 06-23-2013, 01:22 AM   #7
HAL1
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Quote:
Originally Posted by RemoteControl View Post
Replaced one already at my dealership. I'm with these guys, ANY movement coming from it, bring it in. It's a quick fix.
This ^. After the fix it doesn't move at all. Any shaking at all is not normal. Makes me glad I started this thread and that the mods are leaving it in general where it will be seen more.

Last edited by HAL1; 06-23-2013 at 01:35 AM.
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Old 06-23-2013, 01:47 AM   #8
Wireeater
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I have a 2012 (20k) with Homelink and I've noticed this in the past week. Is this issue related to the mirror shaking around pretty bad? Just normal driving down the road and the mirror is vibrating all over the place. I was holding it at one point because it was aggravating me so much.
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Old 06-23-2013, 01:52 AM   #9
C3hutson
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Had llumar air blue film put on my windshield last week. Afterwards, I noticed the mirror is a bit loose in the mount. Guess I should bring it in.
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Old 06-23-2013, 07:54 AM   #10
CCSubaru
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Wow mine has been like this since I got car, I just accepted it as normal but I guess I should have it checked out
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Old 06-23-2013, 11:03 AM   #11
shiro-wrx
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I had mine fix under warranty after 3000 miles. When I noticed it was loose, I tried to adjust it myself. The mirror broke off from its mount from the windshield. The service technician explained to me this happens all time time and on different models too. He also said don't be surprised to be back to have this fixed again.
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Old 06-23-2013, 04:02 PM   #12
HAL1
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Quote:
Originally Posted by shiro-wrx View Post
I had mine fix under warranty after 3000 miles. When I noticed it was loose, I tried to adjust it myself. The mirror broke off from its mount from the windshield. The service technician explained to me this happens all time time and on different models too. He also said don't be surprised to be back to have this fixed again.
There's a different bracket or screw he should have put in which should be solving it. I don't think it's a "don't be surprised to be back to have this fixed again" thing.
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Old 06-23-2013, 04:17 PM   #13
homer77
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I brought mine in a couple weeks ago to get fixed. dealer had an updated kit they put in there. When I drove it the next day it was shaking again. Back I go to be fixed again.
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Old 06-23-2013, 11:52 PM   #14
Tomnompom
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For those that added on the homelink afterwards, it's only a $10 part that you can replace to remove the vibrating.
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Old 06-24-2013, 12:15 AM   #15
CCSubaru
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Quote:
Originally Posted by Tomnompom View Post
For those that added on the homelink afterwards, it's only a $10 part that you can replace to remove the vibrating.
Mine came on my car when I bought it new. Would I be able to get this piece and do it myself?
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Old 06-24-2013, 12:18 AM   #16
HAL1
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Quote:
Originally Posted by CCSubaru View Post
Mine came on my car when I bought it new. Would I be able to get this piece and do it myself?
If the dealer has a good shop I'd say just let them do it. I was there for about 30 minutes Saturday morning, made an appointment
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Old 06-24-2013, 12:47 AM   #17
CCSubaru
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Quote:
Originally Posted by HAL1 View Post
If the dealer has a good shop I'd say just let them do it. I was there for about 30 minutes Saturday morning, made an appointment
Do you know the part number or anything for the fix it piece?
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Old 06-24-2013, 12:54 AM   #18
HAL1
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Remind me and I will look at my service receipt tomorrow
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Old 06-24-2013, 12:55 AM   #19
CCSubaru
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OK I will. Thanks
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Old 06-24-2013, 09:13 AM   #20
pokedv66WRX
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The part number for the replacement adapter is H501SSA040. Costs about $8 if you purchase online.
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Old 06-24-2013, 09:28 AM   #21
nmlittlebigman
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Hmmm interesting. I dismantled mine and put rtv silicone in the bracket and reinstalled it. It hasn't come loose since and I drive a washboard road every day. It's nice to know that there's a replacement.
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Old 06-25-2013, 10:37 AM   #22
Tomnompom
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Be careful if you're installing the adapter yourself, don't over tighten the screws. The aluminum piece they screw into strips pretty easily which causes the mirror to shake.
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Old 06-25-2013, 10:53 AM   #23
HAL1
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Quote:
Originally Posted by Tomnompom View Post
Be careful if you're installing the adapter yourself, don't over tighten the screws. The aluminum piece they screw into strips pretty easily which causes the mirror to shake.
Yup, I think that's the piece they replaced.
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Old 06-25-2013, 01:10 PM   #24
HAL1
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Part no. H501SSA040 on my work order
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Old 06-27-2013, 09:59 AM   #25
mprezme
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good information. GOing to push to the top.
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