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Old 05-24-2001, 09:11 AM   #1
Star*Child
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Post Looking for Facts - Extended Warranties

Greetings,

I'm looking for facts regarding extended warranties...namely the Gold Plus (7 Yr/100,000 miles)

<u>1)</u> What is the dealer cost/MSRP?

<u>2)</u> Are dealers required to charge deductibles for warranty work?

<u>3)</u> Are they just as cancelable as the limited warranty that comes with the car with regards to modifications? I mean, if I change my exhaust and I get a CEL, can they simply say, "sorry, modded...please pay!" ?

<u>4)</u> Is it true that you can purchase this at any time before the limited warranty runs out...effectively extending the coverage period well beyond 100K miles?

<u>5)</u> Can this be purchased directly from Subaru or shopped around for?

<u>6)</u> Can the warranty repair work only be performed at the purchasing dealer's repair facility?

===

In reading the details of the warranty, it appears that it is returnable for a full refund if you return it within 90 days of purchase.

Is anyone in the know regarding this? I'd really like to know my options/rights?

Thanks in advance!
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Old 05-24-2001, 09:53 AM   #2
Zahnster
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1) Depends on the plan chosen

2) Depends on the plan chosen. They offered $100, $50, and $0 deductable plans, the lower the deductable, the higher the upfront.

3) Not sure on this one, would like to know myself.

4) Yes, but normally they offer something special if you get it at time of purchase. If that something special isn't a deal maker, it's probably best to wait till the bumper-to-bumper warrenty is gone.

5) You can get the one that the dealers offer, or go somewhere else. Some internet sites suggest a few online places, since the prices are lower and policies might be better.

6) Subaru's policy is any Subaru dealer, AFAIK. Aftermarket policies should allow for just about anywhere.

Go to www.carbuyingtips.com He has a whole section on extended warrenties. Good stuff.
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Old 05-24-2001, 05:01 PM   #3
Star*Child
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Question

No one else has any additional information?
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Old 05-24-2001, 07:16 PM   #4
Wreqs
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I would also like answers to all of your questions. Maybe, since we can't get a good answer, buying that warrenty was a bad idea.
We should start a thread for who payed what for what coverage....
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Old 05-24-2001, 07:47 PM   #5
Star*Child
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I think that topic was posted about a month ago, Wreqs? If you read the fine print it says that you have 90 days to return it for a full refund provided that you haven't used it.

Besides, I'm almost embarrased at what I paid for it anyways...

I'm seriously considering returning mine...mainly because I'm already covered by the factory waranty and I've heard that the extended will start when you purchase it. AND I've heard that the extended may be purchased anytime before your factory warranty runs out.

Another reason is that if I decide to mod my car in another year or two...I'll be screwed out of it anyways if something goes wrong. I'm thinking that it might be better to just not have it.

I'm just looking for someone in the know to confirm/deny these thoughts before I make any rash decisions.

On the other hand I don't want to be "marked" by SOA as not being a "team player" or something for returning it.

There has to be someone in the know. Some dealer or something...
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Old 05-24-2001, 07:54 PM   #6
LEORPH
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I have had the extended warranty on all of my previous Subies. Here is the Info as I know it. Anyone feel free to correct me if you have different info.

1)Dealer cost ic @ $950 last I checked Feb 2000

2)If you pick the Gold plan there is no deductable. But if you have a deductable my guess would be that it is up to the dealer to charge you.

3)I think they would have to prove that the mod caused the problem. My dealer has never given me any problems about mods and installs what ever I ask them to.

4) you can purchase it any time before the 3yr/36000 runs out but it will NOT as far as I know extend the Warranty past 100k miles

5)The Subaru plan can only be purchased from Subaru

6)Not sure I have all work done at the dealer b/c I know nothing about auto repair.

Hope this Helps
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Old 05-24-2001, 08:07 PM   #7
jasony
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I don't care what you paid for it, I'd return it... I've been meaning to get a pro-rated refund for mine (they say they will do that) ever since I found out how hard it is to get them to replace a defective clutch. Also, serious modifications will void the warranty anyway.

BTW, I paid about 500 for 5-the year warranty (3 years was standard for 99)

Anyway, everyone I've ever asked said not to buy one. I admit I was tricked into buying it, but I won't do it ever again. Get your money back and spend it on something else for your car.
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Old 05-24-2001, 08:12 PM   #8
GDA
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I just returned mine today. so i have 90 days for full refund?

cool!

does anyone have there number to call is it 1800subaru3? i dont have my paperwork.

thanks

EJ20WRX
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Old 05-24-2001, 10:46 PM   #9
Star*Child
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Exclamation

Great information guys...let's keep it coming. Has anyone else been denied/hassled with repairs that should have be covered?

I mean I realize that Subaru is going to do what they can not pay out the nose for warranty repair, but if it's legitimately necessary...especially if we've paid extra for it...

This is exactly what this type of club is for. To spread news and educate one another...

From the back of the paperwork that I have:
=====
<center><u>General Provisions</u>
How Agreement May Be Cancelled</center>

Quote:
You, or a person authorized by you may cancel this Agreement, provided it has not been transferred by you. Return this Agreement to the selling Subaru dealer with your car for verification of odometer reading. Any refund, if applicable, will be paid by the selling Subaru dealer to the appropriate party. In the event you are unable to return to the selling dealer, you may forward a letter requesting cancellation to us. Include a notarized statement indicating the mileage (Odometer Miles) of the vehicle at the time the cancellation is to be effective. You will receive you cencellation refund from the selling dealer.

We may cancel this Agreement:
  • If your car is a total loss or repossessin.
  • If any material misstatement of fact is made on the Agreement application form.
  • If your odometer is disconnected or altered.
  • if you use your car in any manner not covered by this Agreement.
  • if you don't pay the total charges for this Agreement.

If this Agreement is cancelled within 90 days after purchase and you have not filed a claim, you will receive a full refund. If this Agreement is cancelled (a) after the first 90 days of purchase or (b) during the first 90 days after purchase and a claim has been filed, then, in either case, the pro rata refund will be calculated based on the greater of the days in force or the miles driven compared the total time or mileage of your Agreement period, less a $25.00** service charge. The selling Subaru dealer will pay the required refund to you, unless a Lienholder is designated on the Agreement Application and Registration Form, in which case the refund will be paid to the Lienholder.

You authorize your Lienholder to cancel this Agreement and receive the refund in the event of a repossession or a total loss.
...
** This cancellation service charge does not apply in Georgia, Kentucky, Maryland, Missouri, New Hampshire, New Mexico, Oklahoma, Pennsylvania, and South Carolina. In Vermont, this service charge does not apply during the first 20 days after Agreement purchase.
=====

EJ20WRX, phone numbers and addresses are:

For claim authorization and/or specific component coverages: 800-782-2783

For all other inquiries: 800-932-0636

Any written communication or notice from you to us should be addressed to:
Subaru Added Security Processing Center
PO Box 6000
Cherry Hill, NJ 08034-6000
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Old 05-25-2001, 12:28 AM   #10
Star*Child
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ttt
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Old 05-25-2001, 09:51 AM   #11
harrydog
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It is foolish to buy an extended warranty for the amount that they are charging. Just like the paint protection, fabric protection, undercoating, etc. that is offered to you when you're signing the paperwork, it is nothing but additional profit for the dealer.
As someone else pointed out in another thread, some insurance companies offer an extended warranty that can be added to your policy for maybe $50 a year. A far cry from the amount the dealer is charging.
It's a BAD DEAL!!!
[edit] In the words of G. Gordon Liddy......."Ye Suckers"!

[This message has been edited by harrydog (edited May 25, 2001).]
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Old 05-25-2001, 04:09 PM   #12
znep
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Post

You should remember, however, that there are _HUGE_ differences between different types of extended warranties.

Many of them are very limited in what they cover and have all sorts of limitations. Read the fine print carefully.

The things to remember with the Gold Plus Subaru warranty, however, is that it is fairly comprehensive in it's coverage and it is backed by Subaru and dealers can do work without you having to front the cash then try to struggle with the company offering the warranty to get reimbursed.

I think it is a good deal for some people in some situations. Unfortunately, it is hard to know if you are paying a fair price for it or not since dealer cost is not readily available. And there is no question that it is a dealer profit item. When I was doing the paperwork to buy my car (was paying cash), they even showed me a list of the various options with prices, then said "oh, ignore the prices, those are just for people who are financing the car" and proceeded to quite lower numbers from somewhere. Is their story true? Who knows. But it does demonstrate that they are often used by the dealer to grab some extra profit.

So be sure not to just take whatever price the dealer quotes as what you have to pay, and make sure to investigate the actual costs and benefits for you before deciding either way.
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Old 05-25-2001, 10:19 PM   #13
Wreqs
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A fair price is my issue, I am ashamed at what I paid. A deductable? For warrenty work, I swear that blue paint kills brain cells.
I'll tell you guys when I get refunded.
If I had a family, on a road trip and we got stranded in the desert, 1000 miles from home, with a bad tranny or something, then it might come close to being a good deal
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Old 05-26-2001, 02:26 PM   #14
alfriedesq
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I paid $850.00 - is that a good price?? What did some others pay?

Should I get a refund???
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Old 05-26-2001, 03:01 PM   #15
Star*Child
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Question

alfriedesq, which warranty did you purchase? Was it the "gold plus" package? If it was, then that's a pretty good price compared to what I paid. Like Wreqs, I'm ashamed at what I paid. Let's just say that it was more than double what you paid.

Gold Plus is the 100K mile/7 year package
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Old 05-26-2001, 06:13 PM   #16
znep
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Actually, AFAIK, you can get all sorts of different lengths (varying both years and miles) of gold plus warranties. There were a whole bunch of different ones listed on the price sheet I saw.
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Old 05-26-2001, 06:35 PM   #17
Jimbaru
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I am ashamed of the price I paid too. And it is not even the Subaru warranty. My dealer didn't even mention what Subaru was offering. I have MasterTech Ultra. It covers for 60 months/85,000. This is the first extended warranty of any type I have purchased. I put lots of miles on my cars so the 36k mile warranty is up fast. Last car I had 3/36,000 was up in less than 2 years. It seemed like a good thing to get. But after digging through the fine print, I found out that even if I change the tire size, I chance voiding the warranty. It states that "contract does not cover nor apply if any alteration has been made that modifies the drivetrain, suspension (including tire size or wheel size or offset),or exhaust system not approved by the manufacturer of your vehicle." Thing that gets me is that I specifically asked the business manager about what mods would void the warranty. He said that since Subaru sells exhaust, suspension, wheels, etc., that these would not affect the extended warranty. He said that if I did serious underhood mods, then the extended warranty would be voided. I know not to take the dealers word as 100% truth, so that's why I made sure I read the whole contract very carefully. Since I plan on defintely at least changing wheels/tires, I am going to cancel this "vehicle service contract" asap. I don't feel like fighting with the company to get warranty work done because I changed my wheels. It has ony been a week since purchase so I am well within the 60 day full refund period. I hope the refund process goes smoothly...
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Old 05-27-2001, 07:03 AM   #18
Star*Child
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Good luck, Jimbaru!
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