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Old 03-16-2001, 02:52 PM   #1
slidewaysmike
Scooby Specialist
 
Member#: 3517
Join Date: Jan 2001
Location: Ohio
Vehicle:
2005 Legacy GT
Silver

Thumbs down Took my scooby to the dealership today...

So I took my car to Pitre in Scottsdale today to get the hood scoop repainted. My hood scoop has a few dark spots under the paint, almost as if the paint is really thin there.
Anyway the service writer comes out and sees it and he says," Oh yeah, we can fix that. Let me get the service manager to take a look at it real quick."
So the first thing the service manager does instead of even looking at my hood, he wants to check the mileage on my car. So already I'm thinkin to myself,"You d*&$!!!". The attitude right off the bat isn't helpful, it is one of not trusting me. Sure he should check the mileage, but at least look at the problem first, before you determine if my warranty is up. Then, he looks at the scoop, you can clearly see the problem, and he tries to wipe the dark spots off. Obviously that didn't help. So then he notices that I have removed the blockoff plate under the scoop and he immediately pops the hood.
The next thing he says after seeing my Larry's Intake is,"You know that if something happens to your engine and you have that aftermarket stuff on it, we won't cover it? I mean if you come in with a blown motor and you have that stuff on there, then your going to have to pay for it!!"
I was like, "Thanks for telling me." But in my mind I was like, I don't need a lecture. Besides, I doubt my motor is going to blow because of a cold air intake.
And right as I was thinking that he says," We had some kid come in here with a blown motor and he had some of that stuff on it and he had to pay for it." Then he says you can't even use anything but a Subaru oil filter because that will void the warranty also.
Grrrrr!!!! I just want my frickin paint fixed!!

Does this sound familiar to everyone?

Anyway, they took my hood scoop, so now I have a big gaping hole in my hood. I hope my motor blows up while they have it so that I can blame it on their incompetancy.
Yes I will replace the stock intake if anything does happen.

I'm sorry if I am ranting, just a little pissed right now.

Mike
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Old 03-16-2001, 03:07 PM   #2
nick dickitt
Scooby Specialist
 
Member#: 4532
Join Date: Feb 2001
Location: Phoenix,AZ
Post

Just another story of dealers and the hard- ons they try to be. I just don't understand what the problem is with warranty work. They will get paid for the work from SOA. Now the dealers have the authority to not warranty engine damage because of not using Subaru oil filters. What BS. Sounds like it is time to write to SOA and discuss the local dealers in Arizona. Who else has had problem s with the dealers?
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Old 03-16-2001, 03:28 PM   #3
slidewaysmike
Scooby Specialist
 
Member#: 3517
Join Date: Jan 2001
Location: Ohio
Vehicle:
2005 Legacy GT
Silver

Post

P.S. There must have been 4 RS's there today. One that I got up close to was silver and pretty dirty. But the service writer said it came back from the body shop.

Anyone on here?

Mike

P.P.S.- Oh yeah, I checked out the WRX while I was there. They had 2 wagons, and 1 sedan. 1 wagon had the 5-speed, autos in the rest.
$2999.00 market adjustment added to the price.
Nice cars, smaller than pictures look, but the material for the seats is horrible. Not the main part you sit on, but all the rest of the material. I have 2 words to describe it: LINT MAGNET
What a nightmare to clean.

[This message has been edited by slidewaysmike (edited March 16, 2001).]
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Old 03-16-2001, 03:28 PM   #4
kastle
Frank Army
 
Member#: 1457
Join Date: May 2000
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
1999 Outback Sport
Steel Blue Mica

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Most dealers suck...
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Old 03-16-2001, 04:59 PM   #5
Red-Impreza
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Member#: 3884
Join Date: Jan 2001
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Guys & Gals,

I'm in a discussion with SOA right now RE warranty work on cars that have been used in SCCA events. I'm getting a good response from a person whose been VERY helpful before (got my car shipped to me within 1 week of giving them my order number). It sounds like SOA is having some serious discussions RE dealer support for this issue. I feel they have to address it with the dealers and service departments since they're giving away free SCCA memberships with the WRX (and thus encouraging consumers to use their cars for sport driving.)

I also feel that they have to address the dealer/warranty issue with enthusiasts who modify their cars. I know that they're legally obligated to show that the aftermarket part actually caused the failure if they're going to deny the warranty. SEMA has made sure to that.

I will start a discussion with SOA RE the modifications issue once I've seen the result of the SCCA discussion. I'll start a new thread this weekend so we can all voice our dealer service issues and see if we can't get SOA to sit on our dealers a little.

It's hard to maintain enthusiasm about our make of automobile when the dealers in our area are such a pain in the ass. If I have to, I'll start writing newspapers and calling radio stations. Subaru deserves better representation then this.

-Red
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Old 03-16-2001, 05:29 PM   #6
Turbo4me
Scooby Specialist
 
Member#: 2200
Join Date: Aug 2000
Chapter/Region: NWIC
Location: Hillsboro, OR
Vehicle:
2011 WRB WRX
08 Maz 3, 96 Landcruiser

Post

In order for Subaru to refuse warranty work because of the oil filter, they have to supply it for free. The Moss-Magnuson (sp?) act of 1974 (I think) states that if a manufacturer voids a warranty because of an aftermarket filter, they must supply one free of charge. I called the dealer and they did a real quick backpedal. Dean stated that if the filter blew off or leaked, then the repair would not be covered. He made it very clear that he would talk to the advisors and straighten them out and apologized for any mis-understanding. So....you can use any filter that you want as long as it states that it meets all manufacturers minimum requirements. God I hate Pitre. That F$%$ing dealer is one of the S#$%iest I have ever been to. The one up here (Carr) is wonderful. They even sell after market parts. In fact, they offered to do Cobb Cams for me and cover the rest of the powertrain under warranty. They couldn't vouch for other dealers, but at least THEY wouldn't give me a hassle. I told Carr that they need to buy one of the dealerships down there.

Curt
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Old 03-16-2001, 05:53 PM   #7
slidewaysmike
Scooby Specialist
 
Member#: 3517
Join Date: Jan 2001
Location: Ohio
Vehicle:
2005 Legacy GT
Silver

Question

Why is it that Dan seems to get good service at Pitre? When the rest of us get the shaft?

Just curious.

Mike
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Old 03-16-2001, 06:07 PM   #8
Red-Impreza
Scooby Specialist
 
Member#: 3884
Join Date: Jan 2001
Thumbs up

Quote:
The one up here (Carr) is wonderful. They even sell after market parts. In fact, they offered to do Cobb Cams for me and cover the rest of the powertrain under warranty.
THAT'S the way a dealer should be!

And, Curt is right about the warranty (whoever the law is named after).

Mike,

Dan knows somebody in the service department, so he doesn't have to make a fuss with the service manager.

-Red
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