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Old 01-21-2015, 01:19 PM   #1
kooter2009
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Default 2015 STi/WRX Test Drive Issues

Has anyone else had a problem trying to test drive any of the 2015s? I recently went into balise subaru in ri for service to my 2013 STi and was asked if I was interested in trading in mine for a 2015 STi. I thought about said I want to take a drive since it's a whole redesigned car and they told me it was subaru's policy to not let anyone drive it. So my question is, has anyone else ran into this problem at any other dealers? I know of one in Virginia where a friend also tried and got denied. Thanks for the feedback guys.

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Old 01-21-2015, 01:25 PM   #2
Constantfix
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Its a bit of a drive for you, but the subaru dealer in Morristown offered a test drive on the sti without me even asking. We of course had been going over everything about the vehicle for a bit, so he knew i was more than a tire kicker.

this was a week ago.
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Old 01-21-2015, 01:33 PM   #3
kooter2009
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Of course I would never expect them to let a 19yr kid walking in with no intention of buying the car to drive it. But someone that owns a previous year STi or WRX should be looked at as a return customer and not someone off the street looking to just mess around in their car.

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Old 01-21-2015, 02:45 PM   #4
MassBugeye
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Quote:
Originally Posted by kooter2009 View Post
Of course I would never expect them to let a 19yr kid walking in with no intention of buying the car to drive it. But someone that owns a previous year STi or WRX should be looked at as a return customer and not someone off the street looking to just mess around in their car.

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Especially if they asked you if you wanted to trade it in.
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Old 01-21-2015, 02:52 PM   #5
kooter2009
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I'm 28 just so we are clear I was using young kid as example. And yes 3 emails to trade my car in and also asked while I was there

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Old 01-21-2015, 03:08 PM   #6
jdmct9mr
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The people at that dealer are just dicks. I had the option of test driving my 15 STI but I already new I wanted it so I bought it


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Old 01-21-2015, 03:10 PM   #7
kooter2009
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Quote:
Originally Posted by jdmct9mr View Post
The people at that dealer are just dicks. I had the option of test driving my 15 STI but I already new I wanted it so I bought it


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Only their sales people on a different page then everyone else there. Service is great with all the work done to my car they don't mind so it's not the dealer as a whole just weird why they would state it's a subaru policy

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Old 01-21-2015, 03:14 PM   #8
jdmct9mr
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Default 2015 STi/WRX Test Drive Issues

Quote:
Originally Posted by kooter2009 View Post
Only their sales people on a different page then everyone else there. Service is great with all the work done to my car they don't mind so it's not the dealer as a whole just weird why they would state it's a subaru policy

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Ask to see this policy. If it's not an official policy from Subaru then ask them their reasoning behind lying to you. Also it's not like you are some kid that came in on his skateboard and asked to test drive the car. You do drive a 13 STI so what's the problem?

See if you can talk to another sales person or maybe call another dealer and ask about a test drive.

Their the ones who want your car and want to sell you a new one. Pretty stupid on their part.


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Old 01-21-2015, 03:18 PM   #9
kooter2009
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I called subaru of America last night they said they weren't aware of that policy but they would have to get back to me about it. Honestly it made me walk out on a deal for the 15 STi and a hybrid crosstrek for my wife all in one sentence. I'll see what happens from here...just curious if I was only one having this issue

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Old 01-21-2015, 03:23 PM   #10
jdmct9mr
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Quote:
Originally Posted by kooter2009 View Post
I called subaru of America last night they said they weren't aware of that policy but they would have to get back to me about it. Honestly it made me walk out on a deal for the 15 STi and a hybrid crosstrek for my wife all in one sentence. I'll see what happens from here...just curious if I was only one having this issue

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I had that problem years ago at a Mitsubishi dealer when I was in the market for a 06 EVO 9 MR. The dealer as a whole sucked. I was a bit naive though when I bought the car.

I didn't have a choice though since I loved the car. I didn't complain much since I unloaded a turd on them. I sometimes feel guilty about the car I traded in but I can only hope that car went to auction and they lost a bunch of money. Best of luck on the car purchases!


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Old 01-21-2015, 04:20 PM   #11
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Quote:
Originally Posted by kooter2009 View Post
I called subaru of America last night they said they weren't aware of that policy but they would have to get back to me about it. Honestly it made me walk out on a deal for the 15 STi and a hybrid crosstrek for my wife all in one sentence. I'll see what happens from here...just curious if I was only one having this issue

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Since you're in New England, it's not SOAs problem. They have zero say on how Subaru of New England handles their franchises and policies. Things are 'different' this side of NY. SoNE is SOAs biggest customer. When you buy a car, you're buying it from SoNE, but with SOAs warranty.

--kC
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Old 01-21-2015, 05:05 PM   #12
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Worked, albeit briefly, at a Subaru Dealer in Mass. The reason the dealer i worked for (Quirk Works Subaru) did not let people test drive the STi was that management claimed it was an "Order only" car. Someone who ordered the car would not want it test driven before they got their hands on it. Also a lot of people will refuse delivery of an STi if it has more than 6-7 miles. The order only thing combined with people not wanting the car if it has more than a handful of miles means that a dealer who lets the STi go for a test drive is going to have to mark that vehicle down to sell it. Not me justifying these practices just what i saw from my brief stint in new car sales.
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Old 01-21-2015, 05:22 PM   #13
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I bought my '15 from balise and it was the same policy. Even after I placed the order for my wrx and they had the deposit, still didn't let me test drive the one they had on the lot for the same reason as chipped paint stated. They did sell me the car pending a test drive in my ordered car when mine came in. It was a risk but worth it. I bought it from salesman Tim and manager Joe and they were great.
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Old 01-21-2015, 05:46 PM   #14
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Quote:
Originally Posted by jdmct9mr View Post
Ask to see this policy. If it's not an official policy from Subaru then ask them their reasoning behind lying to you. Also it's not like you are some kid that came in on his skateboard and asked to test drive the car. You do drive a 13 STI so what's the problem?

See if you can talk to another sales person or maybe call another dealer and ask about a test drive.

Their the ones who want your car and want to sell you a new one. Pretty stupid on their part.


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They're.

But I digress. Kooter, don't ask to see the policy. That's petty. If that's their response, just tell them: "Ok, bummer, I was really looking to purchase one, and also an XV for my wife. Guess I'll try another dealer." If it truly is a policy, then they'll say "Sorry to see you go." If not, that should get them to change their mind as a "special occasion, of course."

The greatest and best tool you have in bargaining anything is walking away. They want you to buy the car from them. You want to buy the car, but have other options as to who to buy from. If they don't want to give you a test drive, that's their problem, not yours.
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Old 01-21-2015, 10:14 PM   #15
MatthewB10
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A test drive creates an emotional bond with the car. It evokes foresight into ownership, and gives you something to really think about. From my previous sales experience and training, this is what GM and Ford pressed onto you. 1. Visual pre-qualify. 2. Contact information. 3. Financially qualify. 4. Test drive. On performance vehicles, you explain there's a predetermined route and you will be accompanying. Notify there will be no stupid driving, and you can drive it however you want in two hours when you leave finance.

Now, with all that said, I walk into a Subaru dealership after weeks of calls/texts/emails about getting a WRX premium in Galaxy Blue Pearl. He knows I purchased a 2012 WRX new, knows I have positive equity in my car, knows I'm 25 and don't care to see how many times I can bounce off the rev limiter. The guy calls me, says they have exactly what I want. I drive 40 minutes to him. Talk for a while, talk to his manager just because he wanted to say hi. When I ask to test drive the exact car I want and qualify for, they say no. He said if they would allow it, he would have to go. I tell them I'm fine with him joining. Then he comes back and said they won't allow it. What am I supposed to do; sit in it and pretend? No. They're quick, but they're not a rocket made of gold. I own a faster toy right now, and have owned much much faster things than a stock WRX. So I told them goodbye. I'll go somewhere that I'm taken seriously.
Can you tell I'm a little bitter? Lol. They let me drive my 2012 on a short route. Didn't care to give more than 1/3 throttle, and didn't care to rev above 3k. And that's all I needed to decide I liked how the car felt. Eff off if you're too stuck up to let me drive one of your 4 WRX's.





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Old 01-21-2015, 10:34 PM   #16
Acejam2k
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I've always found this "policy" to be kinda funny. It's really up to the dealer. I think the issue is pretty simple: Most people who actually buy an STI want one with zero miles. Every test drive allowed is a potential loss of sale. People are that finicky. (myself included)

The humor that I find in all of this is that I can (and have) walk into any Audi or BMW dealership and test drive any car I'd like, no questions asked. (Yes, S4 and M3 included)

/rant
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Old 01-21-2015, 10:44 PM   #17
jdm-az-fuk
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When in the search for a 15' STI, I test drove 2 of them with no issues at all.

This was also a dealer that also sold Maseratis and Porches. I am sure they didn't give a **** about a POS 40k car.
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Old 01-21-2015, 10:47 PM   #18
kooter2009
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Quote:
Originally Posted by Acejam2k View Post
I've always found this "policy" to be kinda funny. It's really up to the dealer. I think the issue is pretty simple: Most people who actually buy an STI want one with zero miles. Every test drive allowed is a potential loss of sale. People are that finicky. (myself included)

The humor that I find in all of this is that I can (and have) walk into any Audi or BMW dealership and test drive any car I'd like, no questions asked. (Yes, S4 and M3 included)

/rant
I've also driven S4 and M3 with no issues when I was in the market for a car. I went with the STi without driving it first but only for two reasons. One I have driven a friends and two I was deployed to Afghanistan. It just makes me wonder why such high end cars will allow it but subaru of all brands not. Why not get a test drive only base model STi and then sell it later at a lowered rate...Idk maybe it just bothers me that they threw away not one but two sales with the lack of customer service.

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Old 01-22-2015, 03:33 AM   #19
jnwc
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I ran into similar issues when visiting two Hartford area dealers. I was still transitioning to the Hartford area, but in both situations I arrived on a weekday, still wearing work clothes (black slacks and button up dress shirt), and driving whatever mid-size Hertz had given me that week.

The salesman I talked to at the first dealership was such an a-hole that he basically laughed in my face when I stated that I wanted to just see one. Schaller Subaru may be closest to my house, but they will never see a dime of money from me or my household.

The second place, I called ahead and said specifically that I wanted to test drive an STI. They scheduled an appointment for me, only for the salesman to call me 15 minutes before and tell me that he was going to cancel because she wasn't supposed to make appointments after 6 PM, but that I should just come in any time. When I did, I got directed to a salesman who at least was kind enough to give me some literature, but who also wouldn't let me test drive.

So, I was back home in Arkansas and showed up unannounced to Riverside Subaru there. I hadn't showered, was wearing an old t-shirt and jeans, and driving my 350Z. Long story short, they let me test drive a base model and I ended up purchasing the Launch Edition off the showroom floor. I just turned 34 yesterday, make plenty enough money to afford a nearly 40k car, own my own house, and -- at the time I was shopping -- owned three paid off cars -- two sports cars and a Wrangler off-road toy. I should be the type of customer a dealer wants to sell a 40k sports sedan to. But in the end the dealer who got my business was the dealership that was willing to treat some unshowered and unshaved dude off the street as a potential customer. The salesman didn't even see that I showed up in another sports car - he just treated me like a customer because that's what you do when you're in the business of selling stuff.

And I think that's maybe the problem with Subaru of New England. They aren't hungry enough. They know that for every customer who wants to test drive an STI before buying, there is another one willing to buy it sight unseen. Especially with the hype surrounding a brand new model year.

In the end it worked out better for me that I bought the car in Arkansas since I ended up needing the trunk space for the move up here. (There are few trunks more useless than that on a 350Z.) There are, however, two Subaru drivers in my household (girlfriend has a Legacy), and neither one of us will ever buy a car from Schaller. Forget those clowns.

tl;dr

Subaru of New England doesn't give a crap about test drives because too many people will buy them without one.
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Old 01-22-2015, 10:01 AM   #20
MassBugeye
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I wonder if the dozens of 50+ year old men and women get denied a test drive. These are the people that want to test drive an banana at the grocery store before they buy it let alone a $30,000 car
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Old 01-22-2015, 11:13 AM   #21
vision.dynamix
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Meh. If you want one you'll buy one. It's better than the GR/GV in every way, and you don't need a test drive to determine aesthetics.
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Old 01-22-2015, 01:43 PM   #22
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when my wife went and bought her Evo X there was a blue one on the lot. We ordered a white one, took delivery on it...weeee.

fast forward 6 months and we are at the dealer for a warranty issue, and the blue one is still there. I asked the serviced manage about it and he said this.

"we let people test drive that car, it has 600 miles on it now and we had to replace the clutch"

and that is why people cant test drive STI's and EVO's
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Old 01-22-2015, 07:30 PM   #23
Chipped Paint
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dealers dont need these vehicles (STi) to go on a test drive to sell them. This is evident by the GR's resale value... the market for the WRX and STi is LOADED with buyers. If the dealer has a 15 STi on their lot they, 100% that this car will sell quickly and without much hastle. Letting someone take a testdrive only takes away from their bottom line... and while car dealers can be dumb.. few are actually that stupid.

not for arguments sake, but more FYI.. if you go to a dealer who sells exotic cars (who is probably a independent dealer specializing in the highline market - NOT a subaru franchise dealer) of course they are going to let you test drive a USED STi... if it has 400 or 45000 miles it is USED and will be sold as such. anyone who buys a "New" car from a dealer (lord knows they try to sell them as new) with more than a trivial amount of miles either didnt care they were getting played or didnt know.
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Old 01-22-2015, 11:29 PM   #24
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So, I think we are all saying basically the same thing. There are so few STIs around and so many buyers that dealers don't have to let people drive one. Especially in the North East where they are very popular.

I'm sure this isn't the best forum to say this (partially because NASIOC is known for its flame wars and partially because Subaru fans seem more apt to buy without a test drive than fans of any other brands) but there are still plenty of people out there who want to test drive a car before buying it. I personally am one of those people. I'm sure there are others out there. But if I'm going to be spending nearly every day in my car, I'm going to want to try before I buy. I think once you get outside of areas like the North East where the WRX and STI are so popular, the rules change a bit. I found a dealer that let me test drive an STI. A friend in Houston just bought a WRX and was allowed to test drive before placing his order. But it sounds like, up here anyway, the chances of getting a test drive are pretty slim.

Others will disagree on the test drive point, I'm sure. Especially around this forum. And, the OP seems to be on the fence without a test drive, but that's his prerogative. It's his money after all and at the end of the day it's his job to decide where to spend it best.
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Old 01-23-2015, 12:29 PM   #25
2011WRBSTI
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I own a 2011 STI, once they came out with the 15 I waited and waited on it. I finally pulled the trigger and traded my GTI in for my 15. I never asked to test drive, I just knew I wanted one and didn't care. If you truly want one you will buy one. I got mine from Balise and they took care of me very well.


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