Welcome to the North American Subaru Impreza Owners Club Tuesday September 16, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
South West Impreza Club
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC Chapters > South West Impreza Club Forum -- SWIC

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 03-21-2001, 12:42 AM   #1
Danny5
The Emperor Protects
Moderator
 
Member#: 13
Join Date: Jun 1999
Chapter/Region: SWIC
Location: Surprise, AZ
Vehicle:
2014 Chevy Cruze
Diesel

Exclamation Dealers and the Warranty Issue

I just spoke with my insider contact concerning service. Even though he no longer works in the service department, he did provide some interesting insight into what is going on, specifically with our (ex)favorite dealer.

First off, some of this is speculation, so take it with a grain of salt. But apparently the word was out that Scottsdale was the place to go if you had problems with your modified RS. In a rather short 3 year period, several individuals went to Scottsdale with things ranging from blown motors, to blown transmissions, drivelines, diffs, etc.

The district rep. is now keeping a close eye on our favorite dealership, and is providing pressure on them in terms of warranty work. Now if you were to show up with a major drivetrain problem, the district rep would scrutinize the car, and send out for a special master tech from SOA to disect your car, noting anything out of specification.

The 2.0 is a very different motor, and we shouldn't see this kind of crap with it.

My contact was dead certain that Scottsdale doesn't care what you do to your car. They don't care if you have intakes, etc. However, that being said, they are ultimately the puppet of SOA, and are bound to do what SOA wants them to do.

My advice is to take advantage of this scrutiny at Scottsdale, and start going to Camelback. In time, the Scottsdale dealer may come out from under the magnifying glass, and hopefully we'll have 2 dealers worth going too again.

-Dan
* Registered users of the site do not see these ads.
Danny5 is online now   Reply With Quote
Old 03-21-2001, 12:52 AM   #2
Red-Impreza
Scooby Specialist
 
Member#: 3884
Join Date: Jan 2001
Thumbs up

Good info, Dan. This is also why I think we need to work with SOA to clarify what dealers will support and what they will not. I don't think we can ever expect a dealer or SOA to replace an engine blown by a bad aftermarket add-on, but it would be nice if they'd work with us to help repair it at a reasonable cost.

-Bud
Red-Impreza is offline   Reply With Quote
Old 03-21-2001, 09:31 PM   #3
GTMAN
Scooby Newbie
 
Member#: 480
Join Date: Nov 1999
Location: Chandler, Arizona
Vehicle:
1998 Legacy GT Wagon

Exclamation

Yup, Scottsdale is definately under the mag lens. I was talking to the service manager about my lowered wagon and we was just telling me SOA now wants digital pictures of modded sub's warranty claims. He said that Subaru is actually a small mom and pop shop that is very particular about cost savings. This sucks cos we modded people are basically at their mercy for not slamming us on high repairs even if our mods did not cause the the problem. Its really hard arguing when they easily blame the mod for the failure if there is the slightest possibility.

I was once told that the possibilities of stuff going wrong just because I lowered the car. The particular person said that lowering the car changes the dynamics of the suspension causing the steering, engine, and transmission could potentially have problems....then I asked, "common seriously", then he proceeded to say, "it could, but you're probably be fine". Whats up with dat! Feel like the dealership wants to dis-own you the minute you mod the car and make you feel bad.

Guess the only dealers that support mods is Audi and TRD.....things like this make me sometimes just switch brands and let the dealer to all the mods and just forget the stress. If subaru gave us the 280hp WRX, I will be satisfied - no modding for me.

Anyways, sorry for the rant.

GTMAN
GTMAN is offline   Reply With Quote
Old 03-21-2001, 10:59 PM   #4
Eric SS
Sooby Guru
 
Member#: 1914
Join Date: Jul 2000
Chapter/Region: SWIC
Location: 2013 335i, 2011 G37 coupe
Vehicle:
2000 2.5RS w/ EJ22T
swap and N20. gone. : (

Post

Wow, I wish I owned a little mom and pop operation backed by GM!!

Eric
Eric SS is offline   Reply With Quote
Old 03-22-2001, 06:28 AM   #5
Red-Impreza
Scooby Specialist
 
Member#: 3884
Join Date: Jan 2001
Thumbs up

Quote:
Guess the only dealers that support mods is Audi and TRD.....things like this make me sometimes just switch brands and let the dealer to all the mods and just forget the stress.
GTMAN,

I don't want you to take this the wrong way, but that line is a thing of beauty. That's exactly the feedback that SOA needs to hear if they're ever going to change their stance on customization. Do you mind if I quote you in a letter to SOA?

-Red
Red-Impreza is offline   Reply With Quote
Old 03-22-2001, 02:43 PM   #6
KEVINL
Scooby Newbie
 
Member#: 3525
Join Date: Jan 2001
Location: Prescott Az
Vehicle:
2004 Duramax W/500HP
And Want another STi

Post

I think its funny they showed Dans car at the AZ auto show to illustrate how cool a Impreza can be but they don't mention if your impreza is cool you can kiss your warranty goodbye

Finally my 100th post

[This message has been edited by KEVINL (edited March 22, 2001).]
KEVINL is offline   Reply With Quote
Old 03-22-2001, 03:57 PM   #7
olsonjj
Scooby Newbie
 
Member#: 1929
Join Date: Jul 2000
Location: Las Vegas, NV
Vehicle:
2000 Impreza RS 2.5
Silverthorn

Post

http://www.new-impreza.com/na/disclaimer.htm

I think it is less funny that Subaru is selling their own performance parts that voids your warranty should anything happen.

I can understand (somewhat) that they might void a warranty if part x from company y was installed and which could have led to the failure of a factory part..

but to sell your own performance parts and then void an owners warranty? That sucks.

-John

olsonjj is offline   Reply With Quote
Old 03-22-2001, 04:22 PM   #8
Red-Impreza
Scooby Specialist
 
Member#: 3884
Join Date: Jan 2001
Have a Nice Day?

Quote:
Disclaimer of Warranties

All Subaru performance parts are sold "as it" and without any warranty of any kind. All implied warranties, including all warranties of merchantability of fitness for a particular purpose are excluded. Purchaser acknowledges that no representations have been made regarding these parts, including but not limited to any representations as to their quality or performance. and purchaser shall be responsible for and bear all coats of repair or replacement due to any defect in or failure of these pans.

Purchaser acknowledges that vehicles equipped with these parts must not be operated on public highways since such operation may be unlawful. These performance parts are intended solely for use on vehicles participating in off highway competitive events. Purchaser acknowledges that all Subaru vehicle and parts and accessories warranties are voided if the vehicle is used in a competitive event. Purchaser also acknowledges that there will be no warranty coverage for any part or accessory that fails as result of the installation of a Subaru performance part. Purchaser accepts all responsibility for all vehicle modifications and all potential risks.

Important Notice

This Subaru performance part has been designed and is intended for off highway application only. Installation of this part on a vehicle intended for use on public roads may violate state or federal laws and regulations including those relating to emissions requirements and motor vehicle safety standards. Federal and many state laws prohibit the removal, modification or rendering Inoperative of any part or vehicle system affecting emissions or safety. Violations may result in a fine of up to $10,000 per vehicle. In addition, installation of this part may void warranty coverage of your vehicle.
I have two competing reactions to this.

The first one, as a consumer, is that this is TOTALLY unacceptible. I mean they designed the damn car, they should warranty their own parts on it.

The second reaction, as a designer, is that I've included language very similar to this in all of my source code and documentation. This is a standard CYA clause that everybody puts into any sort of newly designed product.

It has to change, but it will take time for them to do the testing and verify that they're not breaking any laws by installing this part before they change it.

That doesn't mean it is acceptible. We should fight this nonsense. But, it will take time.

-Red
Red-Impreza is offline   Reply With Quote
Old 03-24-2001, 06:58 PM   #9
GTMAN
Scooby Newbie
 
Member#: 480
Join Date: Nov 1999
Location: Chandler, Arizona
Vehicle:
1998 Legacy GT Wagon

Post

Red,

Feel free to use my quote in your letter to SOA - Make it 48Font too. SOA has makes cars that have so much potential, its a shame that they cannot make it happen in the US - of all places.

Common SOA, get you marketing act together. Bring the 280hp, sub $30K car, and give the new M3 a run for the money. 3 time rally story will only go so long with 165hp cars and video clips in the US. Now with the 227hp Imp., thats an improvement.

I think SOA needs to just sell about 500-1000 280hp cars as limited production models just to establish the image. U always need a rocketship car to market performance products. After that, just let the word get around and demand will come as the mind sets change.

GTMAN


GTMAN is offline   Reply With Quote
Old 03-24-2001, 07:57 PM   #10
Red-Impreza
Scooby Specialist
 
Member#: 3884
Join Date: Jan 2001
Wink

Quote:
U always need a rocketship car to market performance products.
Is that rocketship or flagship?
Red-Impreza is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Good dealership for SPT parts, installations, and SPT warranty issues? GodWhomIsMike Tri-State Area Forum 15 03-29-2010 11:10 AM
Good places near or in NEPA for SPT parts, installations, and SPT warranty issues? GodWhomIsMike Mid Atlantic Impreza Club -- MAIC 4 01-21-2010 08:48 AM
Subaru Dealer and Warranty issues in CT mikessti1 Warranty Issues & SOA Problems 8 11-17-2008 08:30 PM
My paint and the warranty luxcar101 Warranty Issues & SOA Problems 13 10-25-2002 06:33 PM
Dealers and the ecu recall roninscar Warranty Issues & SOA Problems 3 07-02-2002 11:44 AM


All times are GMT -4. The time now is 02:48 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.