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Old 11-27-2013, 10:46 PM   #1
Brandisher
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Default Subaru Dealership Abused My Vehicle!!

A little background info before I start; I am currently signed up with snapshot from progressive. I put it on the sti a few weeks ago.

I did my 30k service a few weeks ago and they did a few services along with changing my transmission fluid. My transmission has been acting up and very notchy in the lower gears when cold. So, they told me to leave it overnight. So I dropped it off this morning at Mark Miller Subaru in Southtowne and they told they me they were just going to park it until Friday to do the transmission comparison with a new sti on the lot. They couldn't do the comparison now because the transmission is already hot from me driving it to the dealership.

Later tonight I went online to check my progressive status and see how I drove to the dealership. I noticed that about an hour after dropping my vehicle off. It was used to drive around town. They racked up 20 miles on my vehicle, was punching it every time from a dead stop, slamming my brakes, and was traveling in excess of 90+mph!

I am VERY frustrated that they abused my car like this! I have already filed a complaint with SOA regarding this issue and will be going to speak with the GM of the dealership Friday morning! I am glad I had the snapshot in place, I have proof of one of the techs abusing my vehicle and will try and bring awareness to everyone going to this dealership for service!
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Old 11-27-2013, 10:49 PM   #2
zman17
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This is the main reason I work on my own car and don't take it to a stealership
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Old 11-27-2013, 10:50 PM   #3
majik1
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Actually pretty cool that you have legitimate evidence on them. Good luck with it!
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Old 11-27-2013, 10:51 PM   #4
tibug
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Yowza.
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Old 11-27-2013, 10:56 PM   #5
Unabomber
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You will get a canned apology and a few free oil changes and you'll take them and never post here again about this. I've heard the intro to this same song played here time and time again.
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Old 11-27-2013, 11:03 PM   #6
NoGridlock
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Wow, that is deep. That come to show you, you have to learn how to work on your car as much as you can. I can't believe the subaru dealer did u dirty.
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Old 11-27-2013, 11:13 PM   #7
Brandisher
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The main reason I took it in the first time for my 30k service is cause I wanted to put in the subaru extra s gear oil. I didn't want to buy a 5gallon drum of that stuff. The dealership put in a comparable gear oil. Then my tranny got really notchy, so it lead me to drop it off at the dealership today. Thus leading up to this whole mess.

I'm going to demand they pay for an extended warranty. Who knows what they could have done prior times that could potentially lead to something larger failing.
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Old 11-27-2013, 11:15 PM   #8
jiGGypiGGy
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I would call the police ASAP, they are "joy riding" at the least GTA at the most. if you take a car without consent, its still theft even if you return it.

find your angles: call SOA call the dealership manger, call the police call your insurance find out what lines you can pull.
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Old 11-27-2013, 11:27 PM   #9
some dude
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How did you learn they did not put Extra-S in?



Quote:
Originally Posted by Brandisher View Post
The main reason I took it in the first time for my 30k service is cause I wanted to put in the subaru extra s gear oil. I didn't want to buy a 5gallon drum of that stuff. The dealership put in a comparable gear oil. Then my tranny got really notchy, so it lead me to drop it off at the dealership today. Thus leading up to this whole mess. I'm going to demand they pay for an extended warranty. Who knows what they could have done prior times that could potentially lead to something larger failing.
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Old 11-27-2013, 11:31 PM   #10
Brandisher
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Quote:
Originally Posted by some dude View Post
How did you learn they did not put Extra-S in?
I called the dealership and asked what kind of gear oil they put in there after I noticed that it was really notchy.
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Old 11-28-2013, 01:05 AM   #11
Unabomber
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Quote:
Originally Posted by Brandisher View Post
I'm going to demand they pay for an extended warranty. Who knows what they could have done prior times that could potentially lead to something larger failing.
You are making grandiose assumptions apropos of nothing. The dealership will throw some oil change coupons at you...nothing more. This isn't the Scopes Monkey Trial...your car got a little joy ride, big whoop...have some General Foods International Coffees and celebrate the moments of your life.
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Old 11-28-2013, 01:28 AM   #12
13WRX90
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That sucks but it's not surprising. That's why anytime I have my car in I watch them like a hawk, if they need to test drive or whatever then I go too. At least you know about it and can take some kind of action. And that's pretty cool Snapshot does all that, I've always heard about it but never knew it went into that much detail.
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Old 11-28-2013, 01:37 AM   #13
taxkourel
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Quote:
Originally Posted by Unabomber View Post
You are making grandiose assumptions apropos of nothing. The dealership will throw some oil change coupons at you...nothing more. This isn't the Scopes Monkey Trial...your car got a little joy ride, big whoop...have some General Foods International Coffees and celebrate the moments of your life.
How can you say that???

What they did was unprofessional at least and it sucks big time. So the "big whoop" part is BS..

It is a big deal if you pay to have your car serviced and they treat it like that.

The second and more essential question is how illegal it is and how far he is willing to go and what will he get in return...
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Old 11-28-2013, 01:38 AM   #14
murrdogg24
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so they drove your car the way it was designed to be driven...oh my lord sweet baby jesus
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Old 11-28-2013, 01:54 AM   #15
BeefCurtains64
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they shake it, all you ahve to do is ...... ???

bake it. ......

until your tranny goes pop pop pop shizzzzle~!!
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Old 11-28-2013, 01:58 AM   #16
Brother EddieJ.
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I would get the police involved. You didn't pay to have them drive 20 miles and do 90mph on public streets. There are laws against this, not just joy riding and grand theft.

For everyone else, if a noob posted THEY were going 90mph on public roads everyone would come out of the wood work and give them hell for it. Instead it's being blown off.

I can honestly see the OP's anger. It's his car and if he chooses to drive the car the way it's supposed to be driven, that's his business. But if he gives his car in good faith to be fixed by Subaru and they abuse it, that's uncalled for. At the very least the tech should be fired.

If a kennel abused your dog, wouldn't you want restitution?
If your housekeeper had sex in your bed, wouldn't you be mad?
What if your food at a restaurant fell on the floor and you ate it anyway, would you be mad?

There's a certain amount trust we put in these people. All these example I've given is on par with this car incident. Did it hurt the car? No. Is it a violation of trust? Of course.
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Old 11-28-2013, 02:05 AM   #17
In10city
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Find out who did the joy ride; take his wife out for a joy ride
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Old 11-28-2013, 02:08 AM   #18
96SubyImpreza
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You're telling me that a trained Subaru technician was so naive that he didn't happen to notice the big bulky plug in your obd2 port, even while he was slamming gears at 90 on a joyride for a car that he sees and works on every single day? If he wanted to go drive an STi he can walk out on the parking lot and drive one, why would he risk beating on a customers car? I call bull****, something doesn't add up here.

Not to mention I highly doubt snapshot can notate that someone "took your car around town" and "punched it at every single stop"

"Stop one, driver slams on brakes and proceeds to punch it." "Stop two, driver slams on brakes, proceeds to punch it"
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Old 11-28-2013, 02:09 AM   #19
Dnpbakon
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Quote:
Originally Posted by In10city View Post
Find out who did the joy ride; take his wife out for a joy ride
this guy wins
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Old 11-28-2013, 02:18 AM   #20
Brother EddieJ.
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Quote:
Originally Posted by 96SubyImpreza View Post
You're telling me that a trained Subaru technician was so naive that he didn't happen to notice the big bulky plug in your obd2 port, even while he was slamming gears at 90 on a joyride for a car that he sees and works on every single day? If he wanted to go drive an STi he can walk out on the parking lot and drive one, why would he risk beating on a customers car? I call bull****, something doesn't add up here.

Not to mention I highly doubt snapshot can notate that someone "took your car around town" and "punched it at every single stop"

"Stop one, driver slams on brakes and proceeds to punch it." "Stop two, driver slams on brakes, proceeds to punch it"
You can't just take any car off the lot, employee or GM. They are accountable for those cars. That's why they have loaner cars and not pick and choose off the lot cars

And the progressive snapshot is just that. It's a gps tracker that monitors speeds and routes taken by driver. It's a variable insurance rate based on driving habits and what not.

Don't believe me, google is your friend. Don't be afraid to call progressive and ask them too.
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Old 11-28-2013, 02:20 AM   #21
smileysti
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Default

Quote:
Originally Posted by 96SubyImpreza View Post
You're telling me that a trained Subaru technician was so naive that he didn't happen to notice the big bulky plug in your obd2 port, even while he was slamming gears at 90 on a joyride for a car that he sees and works on every single day? If he wanted to go drive an STi he can walk out on the parking lot and drive one, why would he risk beating on a customers car? I call bull****, something doesn't add up here.

Not to mention I highly doubt snapshot can notate that someone "took your car around town" and "punched it at every single stop"

"Stop one, driver slams on brakes and proceeds to punch it." "Stop two, driver slams on brakes, proceeds to punch it"

You really think a "tech" is above that? Haha I can tell you haven't worked in the automotive service industry.

As far as your car being beat on they will probably say they were test driving it to try and find the problem. There is no excuse for going 90+, but I doubt they will admit to much more wrong doing than that.
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Old 11-28-2013, 02:21 AM   #22
96SubyImpreza
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I'm an internet sales manager, I understand how it works, but a tech could just as easily PDI a car and get away with murder if he so chose too.

Aside from that, I don't see how it's going to give the insured a play by play depiction of the route the car has traveled and the throttle and brake percentages, that seems a bit extreme.
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Old 11-28-2013, 02:23 AM   #23
96SubyImpreza
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Quote:
Originally Posted by smileysti View Post
You really think a "tech" is above that? Haha I can tell you haven't worked in the automotive service industry. As far as your car being beat on they will probably say they were test driving it to try and find the problem. There is no excuse for going 90+, but I doubt they will admit to much more wrong doing than that.
I don't know what dealerships are like around you, but our technicians are pretty decent guys. As a matter of fact, one of them is my father, and for the past 25 years he would give a shirt off of his back for anyone that drives a Subaru. One of the most stand up individuals on this planet.

I suppose on the flip side there are some idiots out there, but this goes beyond a level of stupid.
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Old 11-28-2013, 02:25 AM   #24
96SubyImpreza
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A plug sitting in the obd2 port should be about as obvious as it gets for technicians, let alone anyone else driving the vehicle.
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Old 11-28-2013, 02:27 AM   #25
Brother EddieJ.
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Quote:
Originally Posted by 96SubyImpreza View Post

Aside from that, I don't see how it's going to give the insured a play by play depiction of the route the car has traveled and the throttle and brake percentages, that seems a bit extreme.
It's not extreme and that's how the snapshot works. It's how people get variable rates on their driving habits. It's gps. It tracks you and tells how fast you are going. Call progressive. You're making this way harder than it has to be. Stop being so arrogant that just because you can't understand it or see it, doesn't mean it isn't how it works.
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