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Old 01-08-2014, 09:27 PM   #1
dalesalignment&brake
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Join Date: Mar 2008
Chapter/Region: VIC
Location: jason@dalesmotorsport.com
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'13 BRZ
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Default Beware of the cheap guy time bandit!!!!



This is not just a VIC problem, it is an issue that is becoming more and more relevant from all walks of life. Ford owners to VW owners. Not even in the automotive world but it is rampant everywhere and it hurts our economy. The only one benefiting is the thrifty/selfish guy who sits on his wallet and expects the same service as the customer who is willing to pay fair value.

Maybe I'm jealous because I do not have the personality go into and establishment and grind the hell out a business owner when I know I'm there because they offer me the best service etc.


We are willing to wheel and deal but sometimes things get out of hand. Recently a guy and his buddy come into the shop and started grinding for a lower price on a wheel alignment in front of other customers?? almost demanding it?? You should be embarrassed for being such a douche. None of my friends or acquaintances act like this so it is mind blowing. it was for a $100 alignment-damn cheap guy.


I thought by posting this we could keep them away.

Be on the look out for cheap time bandits!!!!

Here are some of their other traits:

1) cheap guys ask for pricing multiple times but never follow through
2) cheap guys ask you to match pricing with US pricing and forget to factor in duties and exchange rate(sometimes shipping) when asking to match prices
3) cheap guys are usually the most demanding. want things done quicker?? bitch if they have to wait to long?? you can never do enough for the cheap guy
4) cheap guys forget 90% of the parts whores online will never give after sale support- warranty=hahaha
5) cheap guys ask multiple questions regarding the right purchase but never purchase from you
6) cheap guys put down a deposit, gets you to order the parts. Then want their money back after changing their mind. This is after the parts are ordered????
7) cheap guys supply their own parts and still want a discount on installation and alignment
8) cheap guys supply their own parts in which you have already told them their parts choice was not the best(I got them for 300 cheaper than scenario). You install these parts, problems arise and it is our fault that this happened and even more insulting the cheap guy wants some sort of compensation
9) cheap guys who book and appointment and never show, not even a phone call to cancel. We find out they went to another shop who was obviously cheaper. Couple months later cheap guy is sucking up for a deal to fix what the cheaper shop couldn't do right.
10) cheap guys think their hard earned dollar is more valuable than yours

These are the top ten characteristics


Beware, cheap guy will cost you time. Time cannot be saved or purchased, once time is gone its gone.


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Last edited by dalesalignment&brake; 01-24-2014 at 10:25 PM.
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Old 01-08-2014, 10:25 PM   #2
Zefy
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Was talking with Jameson about this on saturday when I went for my alignment... so glad i'm no longer in a retail environment. I'm pretty sure everyone that has worked in the service/retail industry has dealt with such things.

So many times i had worked with a customer for an hour+ determining what product would work best for them only to find out that they went down to the states a day later and bought the same item then expected ME to install it for them for free. Ya right...

Unfortunately these people will always be there... It's funny because they're the same people that charge an ass ton for whatever services they provide and always make the people they're dealing with seem like they're being an extreme inconvenience.

But at the end of the day, there is a reason why I, and many other people, drive past dozens of other alignment shops before they arrive at dales!
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Old 01-08-2014, 11:03 PM   #3
klenzer
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I wonder if you get this one (it's the most common one I get in my business)

Guy comes in who you've never seen before:
"Hey if you give me a smokin' deal (usually 50% off) I'll deal with you forever and be your best customer!"
Give him a deal... never see him again.

My Dale's quote of the day:
"I'd keep going back to Dale's for work.... but they did the job right the first time!"
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Old 01-08-2014, 11:18 PM   #4
dalesalignment&brake
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Quote:
Originally Posted by klenzer View Post
I wonder if you get this one (it's the most common one I get in my business)

Guy comes in who you've never seen before:
"Hey if you give me a smokin' deal (usually 50% off) I'll deal with you forever and be your best customer!"
Give him a deal... never see him again.

My Dale's quote of the day:
"I'd keep going back to Dale's for work.... but they did the job right the first time!"
Awesome quote- haha
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Old 01-09-2014, 12:31 AM   #5
Jmpell
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Sounds like you've had your fair share of "cheap guys" lol
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Old 01-09-2014, 12:55 AM   #6
dalesalignment&brake
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Quote:
Originally Posted by Jmpell View Post
Sounds like you've had your fair share of "cheap guys" lol
Not many, its always the same guys.
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Old 01-09-2014, 01:28 AM   #7
belaud
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1) cheap guys ask for pricing multiple times but never follow through

I'm sorry Jameson/Jason LOL, I'm still waiting for my damn coils to come back :<
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Old 01-09-2014, 02:58 AM   #8
jason t
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Quote:
Originally Posted by belaud View Post
1) cheap guys ask for pricing multiple times but never follow through

I'm sorry Jameson/Jason LOL, I'm still waiting for my damn coils to come back :<
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Old 01-09-2014, 03:22 AM   #9
dalesalignment&brake
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'13 BRZ
White

Default

This is not just a VIC problem, it is an issue that is becoming more and more relevant from all walks of life. Ford owners to VW owners. Not even in the automotive world but it is rampant everywhere and it hurts our economy. The only one benefiting is the thrifty/selfish guy who sits on his wallet and expects the same service as the customer who is willing to pay fair value.

Maybe I'm jealous because I do not have the personality go into and establishment and grind the hell out a business owner when I know I'm there because they offer me the best service etc.

rant, rant all he does is rant. I'm actually a nice guy until about 6pm then the meds wear off
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Old 01-09-2014, 10:39 AM   #10
jstbstn
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At our shop, Jason get's most of these described interactions via phone or email but when they come come in the shop who get's to deal with them face to face... I'll give you one guess...

I think for me this whole behaviour is completely foreign as I was a Dale's customer for over a decade before actually working there and I would never grind Jason for pricing the way people do now and as he mentioned, grind you and then never follow through! I always do everything I can to be happy and have a good attitude with customers but something about being ground like that just flips a switch and makes me a little grouchy and I'm sure in those moments that shines through. I don't understand how people think it's right or fair for me to have to pay money towards the parts they want for their cars!

To all of you who are loyal and easy customers to deal with, I completely appreciate your support and you will always get my time and attention. I like to talk so sometimes a little to much time.

To those of you who grind the hell out of me and then still expect me to talk to you for ever and a day and give you advice. You will not have a happy Jameson in front of you and I will not want to talk about cars or give you advice. You will be expected to apologize in form of starbucks (grande quad long americano, to be exact) if you wish to change this
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Old 01-09-2014, 11:46 AM   #11
mazdan
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I think the cheap guy just does not understand the value of good service and support. Maybe if they could see the actual monetary worth off the added value that Dale's provides then they wouldn't be so quick to nickle and dime you.
Receiving advice is essentially getting an expert consultant to help you select parts.
Having a company stand behind the service/parts they sell is like getting an insurance policy with every purchase. There are a lot of small-margin companies that will disappear if a problem occurs. This is a risk you take when you purchase at rock bottom. It's important to understand that there is a difference.
I like to think that I'm voting for continued good service by spending my money at shops that provide it.
Or maybe the cheap guy understands this and just doesn't care? Either way, I'm glad I don't have to deal with customers. And I'm glad that there are still shops like Dale's around for people that do value customer service.
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Old 01-09-2014, 11:48 AM   #12
talsnic
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Quote:
Originally Posted by dalesalignment&brake View Post


4) cheap guys forget 90% of the parts whores online will never give after sale support- warranty=hahaha

sorry dales, theres a growing number of guys, north of the lower mainland, where your "warranty support" is missing or lacking. Sometimes you guys don't even give us the phone number and contact numbers for the manufacture of the failed product. There is 3 instances I can think of off hand, from 3 different guys.

The manufactures on the other hand are great to deal with. If i had the choice I would order direct from them and skip the middle man.
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Old 01-09-2014, 01:11 PM   #13
bwco
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When cheap guys have unlimited time to check here and check there, searched every single website and browsed 35 pages on google search, they may find something cheaper. Spent 2 hours driving into US and pick it up, lie his way thru custom. Then, sure he did save $50 bucks out of a $200 part.

How to spot a cheap guy?
Simple ! Anyone between 16-40 years old, walking around on the street/mall between Monday to Friday 9-5
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Old 01-09-2014, 01:23 PM   #14
DIGGYGV8
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Quote:
Originally Posted by bwco View Post
When cheap guys have unlimited time to check here and check there, searched every single website and browsed 35 pages on google search, they may find something cheaper. Spent 2 hours driving into US and pick it up, lie his way thru custom. Then, sure he did save $50 bucks out of a $200 part.

How to spot a cheap guy?
Simple ! Anyone between 16-40 years old, walking around on the street/mall between Monday to Friday 9-5
BUT I WANT MY PURPLE BEAKS BAR.

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Old 01-09-2014, 01:31 PM   #15
tora
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J and J, you know I second that. This drove me nuts up at RR. 95% of the customers were great, of course they'd try and get the best price but the grinder...grrrr

Doesn't matter how good a job you do or good good a deal they get, they have no idea about VALUE and will never be happy.
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Old 01-09-2014, 02:29 PM   #16
subzero_Legacy_Gt
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i would pay more to have someone with Jason's experience and knowledge to work on my car. Jameson has also been highly helpful and highly knowledgable. I am and always believe you get what you pay for and I appreciate the high level of expertise and service Dales provides.

I am also in the service industry and 5% of my customers will grind or try to fraud you or the company to get what they want, it is very sad. But the majority appreciate the service and experience.

Andy

Last edited by subzero_Legacy_Gt; 01-09-2014 at 02:47 PM.
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Old 01-09-2014, 02:40 PM   #17
subzero_Legacy_Gt
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too funny! you want Spoon? no no whats that? real jdm!




Quote:
Originally Posted by DIGGYGV8 View Post
BUT I WANT MY PURPLE BEAKS BAR.

JDM Store - YouTube

Last edited by subzero_Legacy_Gt; 01-09-2014 at 02:46 PM.
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Old 01-09-2014, 02:48 PM   #18
RE3Rotor
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Old 01-09-2014, 03:30 PM   #19
zephyrantes
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The irony of the cheap guy is that by NOT being cheap and by being friendly/loyal, the service experience between shop and customer only gets better as that relationship and trust starts to build over time.

The best part is, almost all cheap guys I have come across know nothing about cars yet act like they do.

So its a double whammy for me. Cheap and pretentious.
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Old 01-09-2014, 03:57 PM   #20
REED FLEMMMMING
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Quote:
Originally Posted by zephyrantes View Post
The irony of the cheap guy is that by NOT being cheap and by being friendly/loyal, the service experience between shop and customer only gets better as that relationship and trust starts to build over time. The best part is, almost all cheap guys I have come across know nothing about cars yet act like they do. So its a double whammy for me. Cheap and pretentious.
Couldn't agree more. From the shops side, the long term client gets treated like gold. I've been buying parts from the same guys at the same shop for 9 years now. We know each other by name and i rarely ask for a quote. Every invoice I'm a minimum 20% discount without an account.
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Old 01-09-2014, 04:07 PM   #21
REED FLEMMMMING
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Quote:
Originally Posted by talsnic View Post
sorry dales, theres a growing number of guys, north of the lower mainland, where your "warranty support" is missing or lacking. Sometimes you guys don't even give us the phone number and contact numbers for the manufacture of the failed product. There is 3 instances I can think of off hand, from 3 different guys. The manufactures on the other hand are great to deal with. If i had the choice I would order direct from them and skip the middle man.
And I know one guy that ordered some steering rack bushings from dale's up north and the order got screwed. Dales saw there mistake and said keep the wrong ones and we'll send u the right ones. Buddy gave me the wrong bushings that fit my car. Since then I've spent money at dales when they got what I want.

Last edited by REED FLEMMMMING; 01-09-2014 at 04:14 PM.
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Old 01-09-2014, 04:28 PM   #22
DIGGYGV8
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Quote:
Originally Posted by subzero_Legacy_Gt View Post
too funny! you want Spoon? no no whats that? real jdm!
Best ****ing bar ever bro.

PURPLE BEAKS BAR. When I was running a small accessories place before, we had inquiries for those... ohh PWJDM...BEAKS... SO JDM BRAH.



... Then again, reputable shops like JHP carry it... because at the end of the day, you don't have a single molded customer, people will want what they want, how they want it, and know how much they wanna pay for it. If not, just tell'em to turn tail.
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Old 01-09-2014, 04:30 PM   #23
DIGGYGV8
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Quote:
Originally Posted by REED FLEMMMMING View Post
Couldn't agree more. From the shops side, the long term client gets treated like gold. I've been buying parts from the same guys at the same shop for 9 years now. We know each other by name and i rarely ask for a quote. Every invoice I'm a minimum 20% discount without an account.
It's like Lordco, don't nobody pay full price... and thus it begins...
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Old 01-09-2014, 06:42 PM   #24
dalesalignment&brake
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'13 BRZ
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I didn't put this post up to start a war between Dale's and any future or past customers. In Talsnic's defense the warranty issue did take too long and I will take full responsibility for that even though it is out of our control. I don't think it was warranted being called out in this thread because it has nothing to do with the cheap guy. He(talsnic) isn't a "cheap guy" nor are we.

I wrote this message to the people who come in and expect or try to grind for the discount before we have even built a relationship. I understand we all work hard for our dollar but why is your hard earned dollar more valuable than ours?

We are offering the services you need, there is a reason your in our office wanting to have said service done by us, so why try and devalue our service by being a "cheap guy"?

I'm telling the "cheap guy" not to come in unless he is willing to be fair and except the fair value price we offer when it comes to anything.
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Old 01-09-2014, 06:58 PM   #25
6th gear
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Subaru Stars

Ha, that's nothing!! Welcome to my World !! You guys should try selling Subaru's for a living..

I lost a deal last month because the "Cheap Guy Time Bandit" thought he could get a better deal at 3 Point Subaru in Nanaimo. He managed to grind them for another $100.

Gee, wonder how much the ferry cost him?

I could go on and on with this one..
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