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Old 03-16-2005, 12:56 PM   #1
Reapy
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Default Dealership BS?

I just brought my car in for an oil change at World Jeep Subaru in NJ the other day. The dealer fed me some lines about my car and warrenty that I felt were in error. I'm not much of a car guy though, so I had to some research before I did any addtional work and just told her no at the time. Now that I've read up a bit (thanks howstuffworks) I'm somewhat annoyed. I am posting here hoping someone can double check what I've found before I become fully enraged

Car history: 04 Impreza WRX bought from same dealership new.

I usually don't drive very agressivly, but every once in a while i do (its a wrx, cmon . If I do run it hard right before exiting it, I do let the car sit for 30 sec to a minute before I kill the engine. For the most part I shift pretty smooth, except when i'm half asleep some mornings, rev match on the down shift and things like that.

I used to live pretty far from work, so commuted on the parkway about 70 miles per day. A few months ago I moved to a location 5.5 miles from work and drive about 15 minutes 1 way. Car has 25k miles on it. I've done every scheduled maintence plan at the milage indicated, as well as for the most part kept my oil changes about 3k to 4k miles appart.

This time it had been about 8 months and 5k miles since my last change. The woman called me back and told me she was very concerned with how long it had been since my last oil change. She said that the oil in my car so concerned how dirty the oil is in the car, and how bad it is. Because of this, they are really concerned about the state of my front and rear differentials. She told me this like my car was basically going to fall appart because i waited so long for my oil change.

She said she wanted to do the 30k service on it early, because that includes draining and replacing the differntials. It would be roughly 400 dollars.

Normally I tend to take mechanic advice because, as I said, I do not know much about cars. But at this point in time I dont have the money to pay 400 dollars for the service, so I said no. I'm glad I did.

She then went on to tell me that "Not to try to be offensive here, but this is just BAD maitence. If anything goes wrong with your differntials, subaru is not going to cover any repairs, even though your milage is still under warrenty, because of the bad maitence on the car. You NEED to change your oil every 3k miles, espeically because of your turbo!" She liked to throw around the word "turbo" like it was some special device in my car that would make it explode if I didn't walk on eggshells around it. I said no again, somewhat irate at lecturing tone she took with me, and hung up.

Picked the car up and she was all smiles and waves.

So I did some research. I found the differentials are the gears attached to the axle of the car. I did not see anywhere that the engine oil is used as a lubricant in the differentials, and in fact there are several places talking about the different differential lubricant they use when doing their own 30k service to their car. This leads me to believe I was fed complete BS by the woman, but I've never looked under the car to see that this in fact true.

So, does getting your engine oil change have anything to do with the state of the lubricant in the differentials?

Also, upon further examination, (owners manual + subi website) the maintence plan for my car basically says I can wait 7.5 months or 7500 miles inbetween oil changes as long as it's not being driven under severe driving condtions (which it's not, according to their definitions).

So given that everything I've read up on my car, i'm pretty sure never to use that dealership again. I don't like them trying to sell me maintence, and prefer all the sales bs to stay on the floor and out of the repair shop.

So am I complete idiot and you think I need to rush back to the dealership for them to look at my differentials, or are they feeding me mounds of bs for some quick $$'s?

Thanks for reading through this.
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Old 03-16-2005, 01:16 PM   #2
OneOBS
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Transmission and differentials at 30K per the manual.

She's just trying to make money. You can report her to the dealership, SOA and the better business bureau, if you like. Sounds like you're doing a good job of keeping up with the maintenance on your car. Don't let some greedy service advisor convince you otherwise.
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Old 03-16-2005, 01:34 PM   #3
Uncle Scotty
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The beotch is full of BULLSPIT.....you can tell them that if they try to deny you any warranty work that your lawyer will get rich and they will pay and your car will get fixed.....

Quote:
Also, upon further examination, (owners manual + subi website) the maintence plan for my car basically says I can wait 7.5 months or 7500 miles inbetween oil changes as long as it's not being driven under severe driving condtions (which it's not, according to their definitions).


Done.
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Old 03-16-2005, 05:10 PM   #4
Captain Choad
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silly post minimum for links is making us troll out of teh ot.
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Old 03-16-2005, 05:24 PM   #5
Reapy
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Well, thanks for the confirmation that the woman is full of it in regards to the maintence plan and all that.

I'm not a confortational person and usually don't make a stink about things, so about the worst that'll happen is when/if they call me for the review i'll give them a bad rating and say why and take my buisness elsewhere.

For the 3rd post, i am not sure what you are saying, but I wasn't trolling or making this post up in order to plug websites or whatever. If it meant you couldn't post links for me to look at, sorry

Well once again, thanks for the feedback.
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Old 03-16-2005, 06:12 PM   #6
z
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you're fine. As long as you change your oil at the recommended intervals, you're ok. Even if you didn't change your engine oil, that shouldn't void any warranty on your diffs. Like you said, that's a 30k service.
On the STi, and probably wrx, too, the front and center diff share the gear oil with the manual tranny. The rear uses it's own gear oil.

and captn wasn't calling you a troll.
translation: the "off topic" forum is slow tonight so it's making us troll elsewhere for people to mess with.

Stay away from them, I hear they're all horrible people
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Old 03-16-2005, 06:13 PM   #7
subenerd
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No he was posting in random forums to get to 10 posts

BAN HIM

haha
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Old 03-16-2005, 06:35 PM   #8
jetfan2207
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I know this sounds silly, but I usually stay away from dealerships with the words "World" or "Land" in the title. When I see either of those words in a title, I stay away. I just remember Bob Cassulli's (spelling) AutoLand, or Toyota World, biggest scam dealer in NJ. What part of NJ are you from? If you are in Northern NJ I would reccomend Wayne Subaru.
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Old 03-16-2005, 06:56 PM   #9
carguy4
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if you are driving only 5.5 miles to work I think that makes it severe service but that has nothing to do with your differential fluid. I definitely think they are trying to screw you over. It doesn't take more than an hour to change both differential oils and it takes about two litres of fluid if you have an automatic so if you do it yourself you can save 380 dollars
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Old 03-17-2005, 10:18 AM   #10
vvk
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Quote:
Originally Posted by zavigm
On the STi, and probably wrx, too, the front and center diff share the gear oil with the manual tranny. The rear uses it's own gear oil.
Automatics have a separate front diff that requires oil changes.

Unfortunately, these selling tactics are very common. They come from the fact that dealerships make most of their money on service work. Also, most consumers don't give a damn about their cars, so it's very easy to mislead them.
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Old 03-17-2005, 12:01 PM   #11
jetfan2207
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Quote:
Originally Posted by vvk
Also, most consumers don't give a damn about their cars, so it's very easy to mislead them.
Or know much about them. That's a very good point you mentioned. That girl must say that to half the people who go in there for service, and the sad part is, that that probably works.
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Old 03-17-2005, 03:14 PM   #12
z
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Quote:
Originally Posted by jetfan2207
...That girl must say that to half the people who go in there for service, and the sad part is, that that probably works.
that slut!

Reapy, you should post your bad experience in the "dealer review" section.
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Old 03-17-2005, 06:02 PM   #13
armand1
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Quote:
Originally Posted by Reapy
...A few months ago I moved to a location 5.5 miles from work and drive about 15 minutes 1 way. Car has 25k miles on it. I've done every scheduled maintence plan at the milage indicated, as well as for the most part kept my oil changes about 3k to 4k miles appart. ...

"...You NEED to change your oil every 3k miles, espeically because of your turbo!" She liked to throw around the word "turbo" like it was some special device in my car that would make it explode if I didn't walk on eggshells around it. ...

Also, upon further examination, (owners manual + subi website) the maintence plan for my car basically says I can wait 7.5 months or 7500 miles inbetween oil changes as long as it's not being driven under severe driving condtions (which it's not, according to their definitions).
...
Actually, with your short commute, you never let the engine & oil (not just the coolant, which is what your temp gauge shows) fully warm up and thus ARE driving under "severe driving conditions". This kind of "severity" has to do with water and other contaminants getting/staying in the oil rather than being driven off at high temps. It also speeds up internal rusting in your exhaust system, because the water vapor in the exhaust condenses out on the cold exhaust tubing until the exhaust gets warmed up.
In addition, turbos DO subject motor oil to higher temps/more extreme conditions than non-turbo cars. That is one reason people often recommend using synthetic oil especially for turbos. Since you are probably using dino oil, that makes a second reason to change the oil more often than not.
Is one longer interval between oil changes going to make a real difference to the life of your engine? Almost certainly not, so you are OK for now. However, with your short commute and having a turbo, I'd stick with the 3-4k mile oil changes at a minimum, and maybe think about going to at least a synth blend on the oil.

You're totally right about the differential stuff being bogus, though! Just remember, car service shops don't make money by *not* selling you stuff, so you usually have to search a while (or do a *lot* of your own research) to find a place you can trust. I'm lucky now to have a great dealer *and* a great independent Subaru shop fairly nearby, but when I lived in the Boston area I never did find a completely trustworthy shop.
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Old 03-17-2005, 07:21 PM   #14
Pyro
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To really tell if the oil is really dirty or not is to send it out for an analysis. By looking at any oil that had been in the car for a while will be dirty. By looking at the color of the oil doesn't tell you anything.

Dealer are always rip off.
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Old 03-19-2005, 01:45 PM   #15
RodimusPrime
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Stories like that make me so mad about dealers who mislead people who don't have a good working knowledge of cars. That is ridiculous to say that they would void your differential warranty because you weren't changing your oil every 3K miles.

I honestly think you should inform the service manager that those aggressive, misleading practices are not ethical and probably not legal either. You should then inform the dealership that you will file a complaint against them with the better business bureau.

Good call on standing up to them and doing your research! It pays off to be informed.
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Old 03-23-2005, 05:06 PM   #16
cgregson
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Reasearch always pays off, I hate dealers
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Old 03-30-2005, 04:18 PM   #17
figgskzoo
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Default Another Dealer rip-off IAC valve assy

My SW Michigan dealer wanted $311.00 for an IAC

I posted a WTB here and had one for $80 in two days.

Thanks NASIOC - I hate dealers, too! Smote them down!
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Old 03-30-2005, 09:41 PM   #18
cencalballer
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this makes me so happy to know the people that work at the dealers where i live. dealers arnt the only ones who pull this crap either. a tranny shop around me supposefdly had to do my friends tranny and it took them 3 months at least. they said that it hadnt come but hey didn do nething so be warry of all shops
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Old 04-07-2005, 11:50 PM   #19
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And I was beginning to think that my intense hatred of the stealership was irrational...

Thanks!
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