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Old 05-27-2000, 05:46 AM   #1
Katsudon
Scooby Newbie
 
Member#: 24
Join Date: Jun 1999
Chapter/Region: VIC
Location: Vancouver, B.C., Canada
Exclamation My visit to Richmond Subaru for servicing. (LONG)

I went to Richmond Subaru for a chatter problem with my clutch. It chatters for about 5 minutes when I don't drive the car over-night and then drive it first thing in the morning. This chatter has been bugging me since the beginning and throughout the winter, but it seemingly went away these past few days. I have no explanation on how this happened, but the thought of it coming back just made me sick. I brought my car in on thursday and they gave me a call during friday morning. It was nice of them to give me a courtesy car for without it, I had no way to get home. I've read the STi M-list and someone said that it had to do with a weak pressure plate for the clutch. When they called me back, the said that everything was in normal working condition. I wasn't satified with their check-up, I told them to check their service bulletins or anything like that for a probable faulty pressure plate. (I have never done a high rev. launch with my car. The most I did was at 2500) The service clerk told me that if I wasn't satisfied with their check-up, I can go straight to the dealer and talk to the Subaru Rep. of Canada as she was at the dealership til 3 pm. I was working at the time and said that I couldn't make it because I get of at 6 pm. My 1 hour lunch break was coming up so I decided to drop buy and see what they can do to resolve my unsatifactory situation. When I go there, they were surprised to see me. I dealt with the service clerk and tried to explain the situation as clearly as possible. She then asked if I had done any kind of modification to my car. I told them that I had changed the exhaust and lowered the car. I asked if changing my exhaust would be alright and she yes. She then went to the service bay and talked to the rep. She then came back and told me the Rep. is voiding my warranty because I changed my springs. The clerk stated that 'the performance springs damaged my clutch'. I was totally furious when she said that. How can my springs have anything to do with my clutch??? She then said that "each part of the vehicle is related to ALL the other parts". I snapped at her and said "so what you're saying is that my warranty will be voided when I have a busted brake light and you say that it's due to changing to a performance exhaust... That's what you're telling me right now!" She was speechless so I told her that I wanted to the rep. immediately. The Subaru rep. was quite nice to me and she did not agravate me further. I calmed down and asked her how can lowering my car can cause damage to the clutch. She clearly stated that if a part is damaged due to a modification, then that part will not be covered under warranty. I totally understand that and took the risk. But the chattering clutch had nothing to do with my springs. I do not know why the clerk keep on insisting to void my warranty. She kept on insisting that if I wanted the clutch checked out and replaced, I have to fork out the repair money first. I they find that the clutch or pressure plate is faulty, then they will reimburse me for the replacement. She stated that they 'have approved warrantied clutch replacement before, but it is a very rare case... One or TWO at the most!" I've been on this bulletin board for quite some time now and have read that quite a few ppl have this problem. I really wonder if Subaru knows about it. My guess is that they do and that's why they changed to a different pressure plate half way through the MY99 production. She made a point that if the evidence isn't there then they can't do anything with it. She was right, so I guess I will have to wait until the chatter comes back. But even when it comes back, I wouldn't bring my car to Richmond Subaru nor will I buy a car from that dealership EVER! The funny thing is that Richmond Subaru is the only dealership that sells the fabricated WRX ver 5 bumper which is not approved by Subaru Canada. They do their own modification to a car themselves, but they won't let you do your own modification. Does that make sense to you?


Thanx for hearing me out if you read the entire thing. I feel much better now after letting it all out.

Mike
99 RS
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Old 05-27-2000, 07:23 AM   #2
Keiho
Sea to Sky - OWNED
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Member#: 610
Join Date: Dec 1999
Chapter/Region: VIC
Location: Vancouver, BC, Canada
Vehicle:
2003 Lexus IS300
Graphite Gray Pearl

Post

Sorry to hear that kinda BS Micheal.

Two words for you:

SPECIALTY SUBARU
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Old 05-27-2000, 11:01 AM   #3
Cecil
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Member#: 1232
Join Date: Apr 2000
Location: Vancouver, Canada
Thumbs down

Yeah, go to Speciality. Their service is great. I can always have my car on time.
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Old 05-27-2000, 02:54 PM   #4
Brian C
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Member#: 337
Join Date: Sep 1999
Post

Even though I had great service at Speciality (read post above) I too continue to have this clutch problem. When I explained the the clattering clutch to Steven he said that it was problem due to hotspots on the clutch face. Unless there is a direct service bulletin from Subaru I doubt that any dealer while volunteerly change a clutch due to the fact it is a fairly abused part even during "normal" driving. Similarly to the first post, I have noticed the warming weather has seemed to reemdy the problem itself. It seems whenever the weather becomes cooler though the problem rematerializes. I thinking I'll just buy a new clutch and lightened fly wheel instead.
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Old 05-27-2000, 03:34 PM   #5
Orbiter
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Member#: 66
Join Date: Jul 1999
Location: Vancouver, British Columbia, C
Vehicle:
2002 Impreza WRX
Britney Edition

Post

Michael, the iclub council has been working with specialty to give our members deals and servicing. They will help you out.
Just go to specialty and ask for steve and he will work everything out.
They will look at the problem without even thinking bout non related mods.
msg me on icq.. ill tell u more.

p.s. "i never launch in high revs??"
hahahhaha =) who u tryin to fool?
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Old 05-28-2000, 08:50 AM   #6
GS116
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Member#: 372
Join Date: Oct 1999
Location: Richmond, BC
Post

Mike, really sorry to hear that. I got that BS a year ago. Same thing about the clutch, and finally I'd to pay for it myself, even I've got no mod. at all.
i think it's time to gather all the complaints from Richmond Subaru, and on behalf of the i-Club, send a complaint letter to SOC now.

Fred
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Old 05-28-2000, 11:25 AM   #7
scoobyman
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Member#: 1377
Join Date: Apr 2000
Location: Vancouver, BC Canada
Vehicle:
2000 Impreza 2.5RS
Aspen White Sedan

Post

I was there for my first and only complimentary service... The service rep didn't even ask and they washed my car even though it was pouring outside. WTF!!

Excuse me for being anal but no one washes my scooby but me!!! I was so pissed... I have to wait for a sunny day to check for scratches... but there is a 2 foot long scratch or mark on the drivers side of my windshield...BASTARDS..

Just venting!!
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Old 05-28-2000, 11:50 AM   #8
5 Zigen
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Member#: 769
Join Date: Jan 2000
Chapter/Region: VIC
Location: Burnaby, BC, Canada
Vehicle:
04 SoBaLo EsTea-ai
ZERO/SPORTS/99 GM6/05 BP6

Thumbs down

hey guys,
i think that's the worst part for going to the dealer for service...they always give u a hard time on any mod and also they are so hella expensive...(remember they "inspect" most of the stuff but not repairing it or anything...visually inspect is what it is...and they charge u an hour to do so and once u have got anything to replace...eg.: brake pads, they charge u extra and once again on it)...
it's nice that Speciality is not busting ppl who got mods on their car...and special thanks to the service manager coz he is the boss in the shop!
none of my friend will ever go back to service once they have any mod coz the dealer guys just don't care about it...eg. lowered...they won't care ur front bumper may scratch the curb and they still park so "close" until they hit it and "sit" on it...geez...WTF???
and RMD Subaru is probably the worst dealer here...i have heard about that "clutch" problem about 1.5 years ago when MY99 just came out...they did it in another way back then...they said: "we will check it for u...the cost will be cover by warranty if we find anything wrong...unless it's due to modification or racing the clutch"...so end up they took it apart and call the guy "we have took ur tranny apart and we have noticed burning marks on the disc and we have to charge u for the repair...the cost is $750sth plus taxes"...the guy was so pissed off so he went there w/ a mechanic...inspected it and told them to put it back...there is nothing wrong and the guy had been driving the car until now w/o replacing the clutch...2 years for 46k or so and back then it was his first 6k service...geez...
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Old 05-29-2000, 10:04 AM   #9
markus
Scooby Specialist
 
Member#: 438
Join Date: Oct 1999
Chapter/Region: W. Canada
Location: St. Albert, AB, Canada
Vehicle:
2004 STi
White on Gold

Post

Hey Fellas,

I'm of the opinion that writing a letter to SOC isn't going to do anything. Keep in mind that one of the two SOC offices in Canada is in the lower mainland, so RMD and SOC are likely "in bed together".

I would suggest that a FAR more effective way of getting RMD attention is to send a complaint to the Better Business Bureau (BBB). Your complaint is kept on record by the BBB for a LONG time. Once a comnplaint is received, the BBB would inform RMD that they have this complaint(s) on record about their business practices. From that point onward, BBB will inform anyone who askes them about RMD that there are complaints on their records about RMD's business practices. This means that your potentially hitting RMD in the "wallet".

This will be far more effective than writting a letter of complaint to SOC. Remember, SOC relies on all the dealers to sell there product so its a rather incestuous relationship between the two. SOC might let RMD that they have a complaint, but it will stop there and nothing will come of it. Sending in a complaint to the BBB will REALLY get RMD's attention.

I would suggest that you call your local BBB and ask what is required to send in a formal complaint.

Cheers,
MB

PS I'm no lawyer so I have no idea what the legal implications are. Call the BBB and find out.
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Old 05-30-2000, 02:21 PM   #10
Black TS
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Member#: 1296
Join Date: Apr 2000
Location: West Vancouver, BC, Canada
Post

I just got a question for ppl with clutch chattering problems:
when you say the clutch chatters do u mean that like when u let the clutch out of first, the car kinda shakes like u don't give it enough gas even though u acutally are letting the clutch out at about 2500. (I don't mean dropping the clutch at 2500) cuz if that is what u mean by the clutch chatters, mine scobby does that too and it sounds sooo ill.
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Old 05-30-2000, 02:39 PM   #11
Hucker
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Member#: 1272
Join Date: Apr 2000
Location: Hamilton, Ontario, Canada
Post

Black TS: Any clutch will chatter if you don't give it enough gas.......Same thing when I get bored driving my S10, not enough gas *shake* *shake* *shake*
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Old 05-30-2000, 03:19 PM   #12
H5N1
Scooby Specialist
 
Member#: 412
Join Date: Oct 1999
Location: Richmond, Land of Total Lost
Vehicle:
DOHC 2.5RS - SOLD
SOHC 2.5RS

Post

Hucker,
The problem Black TS described happens EVEN when you give it enough gas! The problem exists on many Impreza, and my car has the same problem since new a couple years ago.
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Old 05-30-2000, 04:48 PM   #13
PAL555
Scooby Newbie
 
Member#: 1562
Join Date: May 2000
Post

Sorry to hear about your clutch problems and subsequent problems with the dealership. I can only offer you this: one year after buying the car (1998), I brought it to the dealership for an oil change. THEY asked ME whether or not I noticed a "shudder" with the clutch. I said yes, and they replaced the clutch/ pressure plate under warranty. The key here is that the dealership brought the topic up. SOC must know of the problem. BTW, I'm in Toronto. Hope you manage to sort this out. Phil
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Old 05-31-2000, 01:52 AM   #14
Black TS
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Member#: 1296
Join Date: Apr 2000
Location: West Vancouver, BC, Canada
Post

I'm guessing my clutch problem won't get fixed since i got my car from Richmond Subaru. the ppl there are a bunch of ass holes thats all i gotta say. just cuz I don't speak chinese and don't look weathy, they treat my like ****. thats is why i'm taking my car elsewhere when I get my car serviced next. So which is the best dealership in the lower mainland to bring a scobby to?
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Old 05-31-2000, 03:28 AM   #15
H5N1
Scooby Specialist
 
Member#: 412
Join Date: Oct 1999
Location: Richmond, Land of Total Lost
Vehicle:
DOHC 2.5RS - SOLD
SOHC 2.5RS

Unhappy

Black TS,
I don't think you will find any good dealer in Lower Mainland. I had brought my car to the dealer twice(DDS) and they said it's not a problem, it's just a common trait of Subaru. I had nothing else to say except to wait for the bulletin to come out.
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Old 06-01-2000, 01:23 AM   #16
Ashton
Scooby Specialist
 
Member#: 793
Join Date: Jan 2000
Chapter/Region: VIC
Location: Burnaby, BC
Vehicle:
2000 Impreza 2.5 RS
Silver

Post

Specialty Subaru!

Ashton

PS. also, they have been around the longest.
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Old 06-02-2000, 01:52 AM   #17
Katsudon
Scooby Newbie
 
Member#: 24
Join Date: Jun 1999
Chapter/Region: VIC
Location: Vancouver, B.C., Canada
Post

The thing is that SOC will not have a service bulletin for the pressure plate because the problem doesn't render the car to a dangerous situation. The car is still drivable. They are not going to put out a service bulletin that will potentially cost them millions of dollars just to fix what they think is a "minor problem" unless there's a lot of ppl complaining to SOC about it. I sure this problem will cause a premature wear of the clutch. The shudder that I experienced is like the stepping on the clutch and letting go of it quickly many times in a second. While it's chattering away, I would think that I'm not giving it enough gas, but only to find out that it's trying so hard to grab the clutch. They're probably banking on the fact that we'll complain about the shudder after that 12 month wear and tear policy and use that excuse to make us fork out the cash for the new plate n' clutch.


Mike
99rs with an almost voided warranty.
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Old 06-02-2000, 02:41 AM   #18
Black TS
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Member#: 1296
Join Date: Apr 2000
Location: West Vancouver, BC, Canada
Post

Katsudon:
hey thats the exact same thing my scobby does too.

I say we all write letters to SOC cuz like complaining to the freakin dealers won't do any good since they are not willing to fix it.(while we are at it, we might as well complain to them about Richmond Subaru too) seriously we should complain else all of use are going to get the shaft once our warranty runs out.
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