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Old 12-31-2002, 07:13 PM   #1
wastgate
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Member#: 1371
Join Date: Apr 2000
Location: Los Angeles, CA
Vehicle:
1991 MR2 Turbo
Blue

Default Yet another bad experience at Steven Subaru in Wichita, KS.

OK, I wouldn't post this except that its the 2nd or 3rd time I've had to deal with BS from this particular dealership. Everybody remember the MAF sensor recall on 99 Imprezas? It is about a five minute job for me and probably a 2.5 minute job for a good technician. Well I took my car in today, (tues) to see if they could put the new maf sensor in. I'm leaving town to drive to Los Angeles, about 1800 miles, on saturday. They said that they cannot fit me in untill next tuesday. So I said, I'll bring you the old part and you give me the new one and I'll put it on myself. They said that THEIR technician has to do the swap. So I argued with them for about 10 minutes and they said that if I bring my car in on friday at 7:00 AM and leave it there ALL DAY, then they could fit me in. Well, since I'm moving on Saturday, I'm really gonna need my car on friday. They were rude, unnocommadating, and unreasonable. I strongly suggest that no one who has any choice ever visit this dealership's parts department again. I know I won't be.
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Old 12-31-2002, 07:27 PM   #2
Hondaslayer
think you
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

You have to rmmber that the dealer cant always fit you in when you want in.Secondly We "CANNOT" Give you a recall/warranty part and have it covered by SOA.If you install it incorrectly then blow your car up,guess what,we are liable.I dont think they were being to unreasonable,Probably told you to leave it all because you were'nt nice to the service advisor/manager.Granted the part only takes about 5 minutes to install,but there is more to it than just installing the part,according to the actual instructions the technician must first scan the vehicle for any error codes,retrieve vehicle data,verify applicability via dealer/soa website,install part,clear memory take new readings from vehicle data and compare to old data,all in all it is actually about a 30-45 minute job.still not that much,but you have to be willing to work with us as dealerships.I dont want to sound like I'm harping on ya,and I'll agree that they were being a bit unreasonable.They may have been closing when you came in ( it is new years eve after all ) Or they have just been over scheduled under employed that particular day.




Ben,
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Old 12-31-2002, 07:31 PM   #3
wastgate
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Member#: 1371
Join Date: Apr 2000
Location: Los Angeles, CA
Vehicle:
1991 MR2 Turbo
Blue

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Well I was a parts manager for a subaru dealership for about 6 months when they were short staffed. This sort of thing was a godsend for us. When people came in wanting parts for recalls, we'd get paid by soa for work we never did, especially easy stuff like this.
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Old 12-31-2002, 07:35 PM   #4
Hondaslayer
think you
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

Well good thing you were'nt caught.Personally I would'nt chance it.




PS.Dont think I'm harping on you,I'm actually a nice guy in person




Ben,
If you are willing to drive to MI I can fit you in on thursday at noon if you like
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Old 12-31-2002, 07:45 PM   #5
bsieling
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Member#: 24958
Join Date: Sep 2002
Location: Wichita, Kansas
Vehicle:
2002 wrx Wagon
white

Default Worried in Wichita,KS

If I knew then what I know now, I would have not bought my rex
from Stevens auto maul. The day after my 7500 mi. service, I checked the oil and it was below the dip stick. When I called the service manager, I was told "we change oil in so many different types of cars that we couldn't posably remember how much oil to put in each one."

What if something big goes bad? Oh S****, I'm worried now.

Has anyone had any experence with Warta Subaru in Salina,KS?
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Old 01-01-2003, 02:42 PM   #6
ColinL
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Member#: 114
Join Date: Jul 1999
Chapter/Region: MWSOC
Location: Wichita, KS and Whoring, OT
Vehicle:
'03 Evo, Rice White
'01 Erion CBR 929

Default

steven subaru sucks. they don't even have a parts & service dept of their own, it's just piggybacked on the neighboring mitsu dealer. although even when it was steven saab & subaru on west kellogg, they still sucked.

warta is better but I'd refrain from heaping too much praise on them. I don't think they're great, just better. and 90 miles away.

steven subaru is part of the reason I no longer own a subaru. they couldn't fix an overheating problem and when the bmw dealer offered $11k trade-in I got out while the getting was good.
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Old 01-01-2003, 03:21 PM   #7
Gary (gg)
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Member#: 179
Join Date: Aug 1999
Location: Wichita, KS
Vehicle:
98 2.5RS
Rally Blue

Default My experiences

Steven's screwed up on the 30k service. I took a car running in great shape and 2 miles down the road after picking it up, it was overheating. This was on the Friday before the 2000 Nationals. I spent $400 and it ran like crap. I had to take off of work for 2 hours of overtime for them to top off the radiator. They told me that this happens all the time. ***!!! I did not get a break off of the service price or get compensated for time off of work. I have bitched on the soapbox about Steven's in the past and heard of other people's problems with the dealership.

At 35k, I had a dead cell in the battery that required jump starting to start the car. I took the battery in to them to check it out. They refused to check it out without the car there. So the next day, I bring the car in and they tell me that they need 3 hours to charge the battery. I explain to them that I had to wait with the car and that I had brought the battery in the previous day and they should have done that so when I brought the car in that the electrical system could be tested. I tell them that its the battery because I had no trouble with a borrowed battery in starting the car. I had taken the battery in to O'Reilley's to check it out and did not disclose this to the dealership. What took O'Reilley's 2 minutes took Stevens 3 hours. They came back with the cell in the battery is dead and would have to order one for me and it would take 5 days to get one in and then I would have to bring the car in for them to install it. After waiting the 5 days, they tried to get me to pay for it by prorating the dead one. I explained to the service manager that I would not consider paying for a product that obviously did not demonstrate reliability and that if not covered by warranty, I would buy one elsewhere. They called me back a little later and mentioned that Subaru warranty was good for 3/36 but it was Mitsubishi that prorated their batteries so I would not have to pay after all.

I take my car to Wartas in Salina to get it worked on. At 34k, Clutch and later the 60k service. Greg, the Subaru mechanic, is enthusiastic about working on RS's and WRX's. I would recommend all Wichita Subaru owners to take their Subes there. Heck, they are even open on Saturdays too. Greg did an awesome job of troubleshooting my car last October during their customer appreciation days. I thought my belts were squealing when it was the starter solenoid not disengaging quickly enough. I thought my valves needed to be adjusted with 70k on the car but I had a cracked exhaust manifold. If I had taken this to Steven's they would have adjusted the belts and the valves and then tell me that it wasn't those that wasn't causing the noise. The customer appreciation day at Warta's was free, as was the lunch they served there. Its a 100 mile drive one way but at least I enjoy the drive back.
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Old 01-02-2003, 11:01 AM   #8
stentorian
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Member#: 12959
Join Date: Dec 2001
Chapter/Region: MWSOC
Location: Raymore, MO
Vehicle:
2008 Scion xB
White

Default

Heh, the good old stories of Steven's.

I have had my fair share of good and bad. 1st fix good (blew cv boot, replaced with remanufactured half shaft, checked AC problem for free)). 2nd fix good (crank oil seal, timing belt, and something else). 3rd said they fixed it, but didn't do jack (all lifters had gone bad, awful knocking noise). Called them as soon as I got home (sounded fine when I started and left to go home), and told them they didn't fix it, talked to manager and took car to him next day. 4th fix was replacement off all 16 lifters (valves), paid for parts only!! Now my car sounds like new at 182K miles, and doesn't burn or leak oil at all.
Anything else after this is a different engine

-Joe
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