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Old 11-04-2001, 05:44 PM   #76
NoLimitWRX
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Default

laugh, ... we shall have the last

the only reason any of Mike's friends said anything is b/c you accused him of lying, b/c you have terrible customer service, and you Had to make a comment about the military.
We're just Reconfirming everyone's suspicions that you're a piece of $HiT.

:monkey:
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Old 11-05-2001, 09:26 AM   #77
b00st3d
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Member#: 9891
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Chapter/Region: South East
Location: New Orleans, LA
Vehicle:
2014 IS350 F Sport
Ultra White

Thumbs up

ive read all the latest posts and personally it doesnt affect my purchases with this vendor at all...i always receive replies to my many many many emails that i send to dan within the hour usually...he has always been professional and has never made me think otherwise of him. in fact, vivid racing has been one of the best vendors i have dealt with in a long time...i look forwards in doing some more business with dan in the future...

i personally think the stuff you guys are talking about with the logo does not need to be discussed here...that is a personal business matter which does not reflect vivid racing's sales, prices or sales experiences which is what i thought this forum was meant for.

VIVID RACING =

mike
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Old 11-06-2001, 01:12 AM   #78
NoLimitWRX
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Old 11-06-2001, 01:20 AM   #79
mpj_becks
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Default

Well guys sorry to hear about some of your bad experiences.

I on the other hand have dealt with Dan numerous times and can say nothing bad of his service even when delayed for a couple of weeks on one of my parts he handled everything very professionally.

I would be more than happy to do business with Dan and Vividracing again.

Mike
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Old 11-06-2001, 12:25 PM   #80
18hrwrx
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Default not again

I would have no problem doing business wiht dan but he sold my parts when he had my money and then tried to blame me for it. but other than that.

Mike

I'm sorry Rob tried to blame me, not Dan.

Last edited by 18hrwrx; 11-06-2001 at 09:24 PM.
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Old 11-06-2001, 02:22 PM   #81
mdntridr
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Chapter/Region: NESIC
Location: Manchester, NH
Vehicle:
2004 Ford Ranger
'05 Honda VTX1300C

Thumbs up I'll be back...

Well I just received my latest order from Dan. This was the 3rd or 4th order I'ved placed with him in the last 3 months. I ordered a GReddy 52mm electronic boost gauge. Through no fault of his (his vendor was backordered) it took about 3 weeks to get here. He kept me updated and overnighted it to me at no additional charges.

I think people need to understand that the WRX and brand spanking new. We don't have the luxury that the DSM and Supra guys have of having a gigantic aftermarket and hundreds of vendors to choose from. Most of the vendors on this board (and I suspect that Dan is in this category) are little more than Mom and Pop shops, running the business from the garage. No vendor is going to be perfect but Dan has always done everything he can to make things right.


--Greg--
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Old 11-07-2001, 06:14 AM   #82
Hakaider
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Well, staying out of any arguments here, but my purchase from Vivid went off without a hitch, and Dan has been very prompt in answering all of my questions through e-mail which is a big plus in my book. It's been a pleasure dealing with Dan and hope to do more in the future...
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Old 11-07-2001, 12:06 PM   #83
nickH
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plus you gotta love their website.
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Old 11-07-2001, 05:22 PM   #84
100 watt warlock
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WR Blue w/paint chips!

Default yep

gonna have to agree..dan has always come through for me. i email him 50 times, he replies 50 times. he's on point. could he ever make a mistake? yep..i'm sure he could. is he perfect? nope. is he gonna piss off some people? yep. but thats life.

MY experience with dan has been very good so far. i highly recommend him. and if you have a problem with him don't do business with him..simple as that.
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Old 11-08-2001, 03:02 AM   #85
Cliff Ditchhanger
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2001 RSTi
Steel Blue Mica

Default

Ok...I'm trying not to get involved with this as much as possible, being that I have had no contact with Dan or anyone else at Vivid Racing. I also cannot say anything that won't be viewed as biased because Mike is a freind of mine. However, upon following this thread since Mike's post, I cannot say that there is nothing wrong with the way things have been handled.

First, this forum is here for customers to place their reviews on a particular vendor and thier experiences with that vendor, whether they are good or bad experiences. If a vendor does not like a review he gets from a customer and that review is posted on this forum, then the vendor should take that criticism as constructive. The vendor should not lash out and try to put the customer down. Personally, that makes the vendor look bad and unprofessional. I cannot say I would not do business with Vivid just based on Mike's expereinces, but I will say that it does affect any decision I make whether to purchase from Vivid or not.

I have already had personal experience with another vendor and his lack of response and HORRIBLE customer service. I will NEVER do business with him and his company ever again. I have also advised many of my fellow Impreza owners to not do business with him as well. I only say this because this was my experience with a bad vendor deal and how I responded to it. Mike had his experience and he shared it...that what this post is here for.

Secondly, the PM's and e-mails that Vivid has sent Mike and other customers (as far as the logo situation) are in extremely bad taste. I see a "dual personality" Vivid Racing...one who is so helpful and thankful for all the good reviews and seems to be generally nice and calm on the outside. Then, we have the "other" Vivid, who sends rude and nasty e-mails and PM's to the customers that have gripes. These may be only for the customers to see, but at the same time, it gives insight to how the vendor deals with bad publicity.

In conclusion, Dan needs to calm down a little, and unfortunately this type of situation can be frustrating when customers are upset with service. You may ask where can I post such a thing and have a right to do so? Not because I am a moderator, but because I work with doctors, nurses, and purchasing agents for thousands of dollars worth of medical equipment each day. These products are not BOV's or things that are added on to one's car for performance...if the products do not get to the customer with their satisfaction, they will be hard pressed not to purchase from my company again, or worse, a patient's care or life can be put in jeopardy. That is my job. I know what I have to do to make the customers happy, and it doesn't stop at the purchasing agent or the doctor...it stops with the patient.

Like I said...this is my personal opinion and what I see. It has nothing to do with my friendship with Mike or anything like that. I hope this is not viwed as a "moderator going postal", but rather a voice of reason in a situation that has gotten out of hand.
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Old 11-08-2001, 08:36 PM   #86
AZ-GT
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Chapter/Region: BAIC
Location: San Francisco, CA USA
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2011 WRX
WR Blue

Default

I was one of the first to be victimized by Vivid when I innocently asked how he could both have wheels in stock and list a $250 shipping charge. I live about and hour and a half way and was interested in picking up a set of wheels locally. Of course the wheels were really in the UK, not in stock. For my trouble I received PM's saying I was threatening his business and that he was going to get me thrown out of the Arizona Scooby club. He went on to explain that he was an entrepenur and that he would let nothing/no one interfere with his goals. I brought this to the attention of the moderators and the Club Officer's. The end result was Vivid quit the Arizona club before there could be a meeting to discuss his behavior. If you go to the SWIC forum you'll find that he's made no friends in Arizona. Do I believe he'd sell parts that someone paid for cause he knew they were gone? Absolutely - he's an entrepenur and in his mind that justify's anything.
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Old 11-08-2001, 08:53 PM   #87
18hrwrx
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Location: AWD Culture
Default Thanks, but No Thanks

This is a PM I got from Dan a few days ago. I just want to say that I will not do business with Dan or anyone at Vividracing again. I take this as a bribe and you testing my integrety. I will not budge. I have only defended myself when you tried to blame me. As for my friends thanks for the support and I'm sorry Dan if something you said made them take it personnally.

As for your customers I hope that this doesn't happen to you. And I'm very happy that some of you got the royal treatment.


Dan "Vivid's" PM


Must read.
I did not blame you for anything, did you talk to Rob? Yes, then don't complain about me, deal iwth me if you want a resolution. Your first mistake is getting your friend in on this that has no business saying anything, he never bought from me, stand up for yourself, don't bring him into this. It seems he has all the bad things to say and you nothing, yet you were the customer.

If you want a resolution, call me or email me. I think I can solve your frustration. What you should do is solve this professionally and not bad mouth me. I will take care of you on whatever you need. Your story is straying from what happened. **** happens and it happened from both sides.

Get your friend to erase ALL his post, have him give a letter of apology for not having any business in there, you erase your post, and I will to. Then I will apologize for the mistake, and give you a $45 credit since the price of the intakes has dropped substantially. You want to see what I have available for immediate delivery, visit the vendor classifieds and see my newest for sale post.

Thanks

Dan



I WILL NOT REMOVE MY POST!!!

Mike
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Old 11-09-2001, 01:27 PM   #88
Tainted
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Location: Phoenix
Vehicle:
1980 Human Biped
Flesh tone.

Thumbs up

I don't really care about logos or any of that shyt. Every time i e-mail Vivid I get a response within 30 minutes. Me and Dan have spoken on the phone several times also and he has always been very helpfull and informative. He also has gotten me good prices on the items I have ordered.

So I say HORRAY BEER!
HORRAY VIVID!

Ah hell Beer sounds so much better
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Old 11-09-2001, 04:02 PM   #89
Scooby South
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Join Date: Sep 1999
Chapter/Region: MWSOC
Location: 2013 Limited SWP BRZ and a
Vehicle:
99 Ver6 Recreation
JDM Speedwagon 3 LSDs..:)

Have a Nice Day?


Well said Cliff...I totally agree with you...
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Old 11-09-2001, 06:17 PM   #90
Scooby do
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Location: Grand Rapids, MI
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2005 9-2X
Artic Silver

Default

I have had great buying experiences with Vivid (Dan). Sorry to hear you guys had bad service or problems, but I didn't. I recommend him.
Bob
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Old 11-10-2001, 03:58 PM   #91
Sokudo
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Location: Anchorage,AK
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MY98 A4 Avant

Default Dan at vividracing

Hi! I'm sure everybody knows how great Dan is. I bought an HKS catback from him.What a great service!!Thanks again Dan!!
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Old 11-12-2001, 09:50 PM   #92
AutoNthusd
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Location: Northern Virginia
Vehicle:
2002 WRX Wagon
Silver

Post Vivid

I'm sorry to hear that some people have not had a positive experience with Vivid. As others have stated, Dan ALWAYS responds to my emails within minutes or no more than a few hours. I really cannot say this about any other vendor. I attempted to order an exhaust once from Dan and through my own mistake, had to cancel the order at the very last minute. I believe my order may even have been packaged and ready to go. Dan was very understanding of the situation and fully refunded my money. I actually just placed my first "official" order with Dan today for a boost controller and strut bar. Dan thought both items were in stock but later emailed me to tell me the strut bar would not be available until later in the week. That was fine by me, all I ask is to be kept abreast of what is going on and not to be lied to. I don't expect any problems with my order. Dan is a real straight shooter and that is what I like.

Ed
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Old 11-14-2001, 08:15 PM   #93
monovich
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Location: Denver, Colorado
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1998 Old Grey Mule
Regacy Rype R

Default

After a major pain in the butt experience with a different vendor, I was reluctant to order with an unknown vendor yet again. But, I did anyway and I ordered some P7s from Dan. All I can say is it was night and day compared to the other people. He actually RESPONDS to e-mail... and within minutes! How many vendors do that? Amazing! He's even cool when you nag him incessantly (sorry abou that, it's just my nature). I'm surprised how rare basic customer service is in the scooby communitys, so it's refeshing to have ordered something from Vivid where you are treated really well. I'll be a repeat customer.

muchos props!

-S.F.
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Old 11-15-2001, 12:50 AM   #94
AZ-GT
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Location: San Francisco, CA USA
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2011 WRX
WR Blue

Default

Yeah,

I was reading the excellent job Mr. Business Ethics was doing on the JDM projector headlights. Looks like he satisfied quite a few folks on that one.
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Old 11-15-2001, 06:15 AM   #95
Val
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At least give us an explaination on why Tai Chih has the monopoly on lights and why Dan chicken *****ted out of the deal. Because of the lack of explanation, Vivid is as good as BSpec in my book! They also call themselves a tuner! HA! Tuners are www.Isrperformance.com, www.subyspecialties.com or www.cobbtuning.com!
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Old 11-15-2001, 01:16 PM   #96
NoLimitWRX
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.........and Mark at TurboXS, and don't ever forget Shiv Tuning!!! there are lots to choose from.

Anyway, at least he(Dan) deleted the thread in the vendor classifieds about the headlights. You know, it would be nice to be able to Trust a vendor Before you buy from them. Maybe someday I'll be able to trust vivdracing. They have a line on a lot of good products.
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Old 11-15-2001, 01:31 PM   #97
TaiChih
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1998 Dinan3
Bleck

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Just to let anyone know that I do not have a monopoly on the new headlights, everyone is more than welcome to ask other vendors to give you a price on these lights. If they can even get them. It was a simple price mistake on Vivid's part, and that's it. IF you would like to talk about your conspiracy theories, go right ahead, but the truth is, that you will not find a cheaper price than $920 for these lights in the near future.Thank you.- Stephen
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Old 11-15-2001, 01:52 PM   #98
NoLimitWRX
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Quote:
Just to let anyone know that I do not have a monopoly on the new headlights, everyone is more than welcome to ask other vendors to give you a price on these lights. If they can even get them. It was a simple price mistake on Vivid's part, and that's it. IF you would like to talk about your conspiracy theories, go right ahead, but the truth is, that you will not find a cheaper price than $920 for these lights in the near future.Thank you.- Stephen
I believe what you are saying, ... that wasn't my point though. It was about Trust.
I love those headlights compared to what we get, ... $920 though? hmmm, Turbo, ... headlights, ...Turbo, ...headlights, .... I think I'll have to wait for the headlights!
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Old 11-15-2001, 01:58 PM   #99
TaiChih
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1998 Dinan3
Bleck

Default

$920 for a turbo?!, hook me up. J/K. I agree, some people want the looks first and some want the performance first. It's just a matter of preference. But, you can't deny a good value.
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Old 11-15-2001, 05:34 PM   #100
aview2nv
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Location: Atlanta, GA
Vehicle:
2002 WRX Wagon
Platinum Silver

Thumbs up UK Wheels

I know that some here are upset about the JDM lights. However, look at the vast majority of the messages and they are excellent ratings. I ordered some UK 17 wheels from Dan and can say nothing bad about him. The wheels arrived early and were in perfect condition. I would definitely order form him again.

Scott
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