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Old 01-08-2002, 09:10 PM   #126
stratos
Scooby Newbie
Member Sales Rating: (9)
 
Member#: 5583
Join Date: Apr 2001
Chapter/Region: BAIC
Location: Penngrove, California
Vehicle:
96' Ver.2 Wagon
White

Default

I just got my GDB grill from them, it was delayed lbecause of the holidays as well. I must complement Dan and Vivid though. Even when I got inpatient and sent a slightly irked e-mail, they responded quickly and politely. infact every time I emailed them I was responded to quite promptly, in one case in a mater of 10 minutes. Even though I had to wait a little longer than planed, first rate customer sevice, thanks dan!

Rob
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Old 01-12-2002, 02:59 PM   #127
GenMaster
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 6668
Join Date: May 2001
Location: calgary, AB , Canada
Vehicle:
2009 STI
White

Thumbs up

Although it took me sometime to decide what to get, but I finally decided to ordered a set of clear side maker, GDB front grill and
the rear wing Zerosport CF adapter. As soon as order was in, it only took no more than a week for shipping. Service was great, communication was always there..I will definately do business again with vivid racing..

great stuff

rex
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Old 01-14-2002, 08:52 AM   #128
S-1
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Member Sales Rating: (2)
 
Member#: 10842
Join Date: Oct 2001
Chapter/Region: MAIC
Location: NOVA
Vehicle:
07 2.5i Wagon
Black

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I'm still waiting on my Egt gauge and gauge pod from Vivid. It's been quite a while. Where is it?
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Old 01-16-2002, 11:16 AM   #129
Stripe
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Member Sales Rating: (0)
 
Member#: 9820
Join Date: Aug 2001
Chapter/Region: Tri-State
Location: Katonah, NY
Vehicle:
02 WRX
WRB

Default

I have only ordered the Sti grill from Vivid. I ordered it just after the holidays, I emailed Dan a question and had a response right away. I got the grill last night (around the time it was supposed to arrive). Once the wallet allows, I will purchase from them again.


- DJ
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Old 01-16-2002, 02:44 PM   #130
S-1
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Member Sales Rating: (2)
 
Member#: 10842
Join Date: Oct 2001
Chapter/Region: MAIC
Location: NOVA
Vehicle:
07 2.5i Wagon
Black

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Received my order today. I shouldn't of even doubted Vivid.
Dan comes through!
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Old 01-17-2002, 02:16 PM   #131
IFANTIG
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Member Sales Rating: (0)
 
Member#: 11066
Join Date: Oct 2001
Location: New York City
Vehicle:
02 Impreza WRX
Rally Blue

Default

Vivid definitely comes through...after a mix up with my fog light cover order that wasn't even their fault, they sent my item next day air and paid 16 bucks out of their own pocket to get it to me. I am definitely one happy camper so I just placed an order for rims from them too. They are cool people to work with and you get a personal experience to shopping from them that a lot of vendors don't offer nowadays. Vivid definitely puts their customers first. Thanks guys.

Gus
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Old 01-20-2002, 02:15 PM   #132
uwilllose
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14278
Join Date: Jan 2002
Location: Redding Connecticut
Vehicle:
2002 wrx
black

Thumbs down

The problem that I noticed with Vivid racing is that they dont seem to stock very many of the parts that they sell so that when it comes to trying to get a product quickly you will notice that they have absolutely no control over when they are going to get the products from their dealer... It becomes misleading when you deal with such a nice website and find out that you have to wait extra weeks for certain parts because they dont even have them..they should note on their page what parts they have in stock so that you dont end up waiting for weeks at a time for parts to arrive
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Old 01-25-2002, 08:27 PM   #133
SFastWRX
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Member Sales Rating: (0)
 
Member#: 13379
Join Date: Dec 2001
Location: Los Angeles
Vehicle:
2002 WRX
I am Oz

Thumbs up

Nobody has everything in stock, all the time - especially for the first year the WRX has been in the states with all us greedy hp addicts. Dan has been very open and truthful with info, and Vivid Racing delivers what they promise. Props to 'em! I've ordered a rexload of stuff from them, some of it has arrived, some of it is on the way, and some of it is expected soon, but I know where we are with all of it.

Dan is the MAN!


...and I'd better get my Easter card.
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Old 01-25-2002, 08:42 PM   #134
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

1 Easter Card coming up

As for uwilllose:
All in the name, if you have a problem you may want to deal with it professionally by contacting us by email. sales@vividracing.com

Then maybe your confusion will be handled.

THanks

Vivid Racing
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Old 01-26-2002, 07:30 PM   #135
mpj_becks
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Member Sales Rating: (3)
 
Member#: 6265
Join Date: May 2001
Chapter/Region: BAIC
Location: Hayward, CA
Default

I want my Easter card early

Mike
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Old 01-26-2002, 07:35 PM   #136
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

Mike,
Thought you were coming by here. Guess we are shipping your friends stuff to him instead.

Talk to you soon!
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Old 01-30-2002, 07:45 PM   #137
impaktedwrx
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14068
Join Date: Jan 2002
Vehicle:
2002 wrx
aspen white

Default Vividracing.com

You guys probably have heard of this site. I'm just posting because im a really satisfied customer of theirs, Vividwrx was very helpful and the site is well organized. Kudos to Vividracing
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Old 02-04-2002, 02:59 PM   #138
blxmjx
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 9694
Join Date: Aug 2001
Chapter/Region: SCIC
Location: diamond bar, CA
Vehicle:
evo 10MR /08GSR
05 lgt wagon

Default

I have nothing but good to say about Rob and Dan @ Vivid. I was hesitant at first to deal with Vivid because of some of the postings here in the vendow review forum. I'm glad that I ordered through them anyway. I first dealt with Rob regarding an STU grille. STU had been giving Vivid the runaround regarding their bodykit pieces so Rob told me not to continue wasting my time since STU hasn't been good about returning emails. I was pretty bummed at first because I really wanted that grille but there was nothing that Vivid could do for me.

I then called Vivid a couple of weeks later inquiring about an STI grille. Rob told me that a shipment would be coming in later that week. I then proceeded to call to place an order later that week. Dan answered and took my order, he then offers to personally bring the grille to me in person. Keep in mind, I live in california and they are in arizona. Dan happened to be coming in to california that weekend. I felt bad putting them out like that so I opted for shipping. Now get this, I ordered the grille on Friday afternoon and the grille is on my doorstep Monday morning.

Kudos Vivid. You have definitely earned a future customer. I'm keeping my eye out for my hood scoop next.

Thanks again,
Arnold
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Old 02-14-2002, 06:31 PM   #139
BlueDemon
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 10173
Join Date: Sep 2001
Chapter/Region: South East
Location: Oakland Park
Vehicle:
2005 WRX STi
Silver

Talking Pleased beyond belief

Words simply can not state how pleased I am with Dan and Vivid Racing! I have ordered a few things from them now, and ever piece has come through wonderfully. Their service is exceptional, as well as their responses through E-Mail. Recently, I purchased the UK STI wheels from them and that transaction went off without a Hitch. The wheels look WONDERFUL, and everyone stares at my car, much more than they did before.

I'm a customer for life now!

Blue
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Old 02-14-2002, 10:08 PM   #140
GoodFinder
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 8943
Join Date: Aug 2001
Chapter/Region: TXIC
Location: San Marcos, TX
Vehicle:
2006 MINI + Corvette
Both Blue

Default

In addition to several other items I have bought from Dan at Vivid Racing, my first 3 GReddy gauges and the Defi gauge pod were purchased from Dan. Super service. So, here I am, I just bought 4 more GReddy gauges from Dan, again super service in all aspects. Very pleased, GoodFinder
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Old 02-14-2002, 11:43 PM   #141
Mikenq8
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 7099
Join Date: May 2001
Location: Crestview, Florida
Vehicle:
2012 Forester XT
Crystal White Pearl

Thumbs up

Nothing but smiles here. Dan at vivid has always come through for me. I have ordered and received my Zero Sport spoiler extensions and Perrin uppipe. I am currently waiting for my Samco IC hoses and ILP shifter. He always keeps me informed and replies to my emails. Basically emails are the only way for me to keep in touch with him as I am a contractor here in Kuwait.

I have read the previous posts and am surprised at some of the remarks. I will not take sides. For what it is worth I will say communicate. do it with the person you have the problem with. Do it on an adult level. If that does not work then go to that persons boss. Finally if all fails then don't use that place of business.
Mike
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Old 02-15-2002, 01:47 PM   #142
GenMaster
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 6668
Join Date: May 2001
Location: calgary, AB , Canada
Vehicle:
2009 STI
White

Default

so far, the order/shipping everything has gone well. I got all my parts and everything waz great until a month later when I realize they charge me extra money on my visa. So I email Dan twice about the problem..before he use to respond within a day.. now in to a week he has not respond at all. Has anyone else know if dan is away this week ? or is there something wrong...

rex
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Old 02-15-2002, 01:51 PM   #143
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

Enoch, we have multipule accounts here and different people receiving them. We have emailed you twice. No reply from you. Rob is your representative and you need to talk to him at rob@vividracing.com.

If you want a immediate response your best bet is to pick up the PHONE, or answer your emails!

Vivid Racing
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Old 02-15-2002, 02:28 PM   #144
GenMaster
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 6668
Join Date: May 2001
Location: calgary, AB , Canada
Vehicle:
2009 STI
White

Default

thanks maybe thats why, I've been talking to Dan via email for the past few months.
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Old 02-18-2002, 06:07 PM   #145
JC12UZ
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Member Sales Rating: (0)
 
Member#: 9902
Join Date: Sep 2001
Location: www.gruppe-s.com
Angry

i will have to disagree with this one! i had a bad experience with vividracing. they didn't deliver the package in time, instructions missing, some parts missing, tech support over the phone was not pleasant nor helpful...asking me to return something i ordered so they can replace it with something cheaper!!! so i am stuck now with some lame parts that i have to figure out how to install it myself when in fact they could have easily helped me out. so for furture buys or if you are considering to buy the intercooler spray kit, i'd advise not to go through vividracing cause they'll leave you hangin.
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Old 02-18-2002, 06:18 PM   #146
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

Next time you call and we help you out and do you a favor, don't bother slandering us...

We offered help, said we would send you the new switch, offered to refax the instructions for the 4th time and mail a copy to you as well. We added a HIGHER quality switch (STI manual) then the regular flip type.

So actually we have done everything we can and you are not willing to cooperate. if you want the offer we have already told you over the phone, then act mature about it and call back to have it handle like it was already done.

thanks
Vivid Racing
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Old 02-19-2002, 09:02 PM   #147
rexecutioner
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 10540
Join Date: Sep 2001
Location: nyc
Vehicle:
2002 WRX sedan
silver

Default

Just wanted to say thanks to Dan and Rob at Vivid. I got my whole order within 2wks of placement. There was a minor screw-up but they are working w/me on this one which wasnt the end of the world. They sent out the STI hood scoop I ordered without sending to be painted first, tho the paint job ahd been chrged to my CC. Rob said mail it back and it will be taken care of so out it goes tomorrow. The black IC hoses, rear sway bar and Greedy EGT are items that were on backorder everywhere I tried and the ITC(?) short shifter was a bargain and a half and works great. Thanks again guys
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Old 02-20-2002, 07:44 AM   #148
BlueDemon
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 10173
Join Date: Sep 2001
Chapter/Region: South East
Location: Oakland Park
Vehicle:
2005 WRX STi
Silver

Talking Another deal, another smile

This is like the 4th or 5th purchase I have done with Dan and Rob at Vivid Racing. Not only am I satisfied, I always look for my needed parts at Vidid Racing first. Then, and only then do I go to another site. Vivid's site is wonderfully put together and has a great selection. I'm sorry others have had problems, however, until the day comes that I get bashed and trashed, I will continue to do business with Vivid. His E-mails are ALWAYS friendly, even if I send a crap load in one day.

THANKS!!!

Can't wait to buy again!
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Old 02-20-2002, 12:27 PM   #149
Si2WRX
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 13173
Join Date: Dec 2001
Location: Atlanta, GA
Vehicle:
309 hp on 93 + W/I
on Dyno Dynamics

Default

My experiences have been good. Not stellar, but satisfactory.

I do like the relatively quick email turnaround.

However I sometimes wish they could more quickly ship things out... Expediancy is number one in my book. Additionally, through no fault of their own, they have lost a lot of potential sales to me because something wasn't in stock. But there's always some other vendor willing to help, even if it does cost a little extra.

Could you work on incorporating availabilty of stock in your online store?

I do look forward to additional business with Vivid.

Erik
02 WRX
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Old 02-20-2002, 03:07 PM   #150
ILPRocky
Vendor
Vendor Sales Rating: (0)
 
Member#: 12903
Join Date: Dec 2001
Location: Nazareth, PA
Vehicle:
2000 Subaru
Sedona Red Pearl

Default

Quote:
Originally posted by rexecutioner
EGT are items that were on backorder everywhere I tried and the ITC(?) short shifter was a bargain and a half and works great. Thanks again guys

It is an ILP Performance shifter . I also would like to say it has been a good experience doing business with Dan and Rob. Keep up the good work guys!

Rocky
__________________
Rocky Yeska
ILP Performance
610-737-0884
Call for all racing products.
Schroth, Sparco, Redline, MOMO Corse, Kumho, Yokahama
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