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Old 02-20-2002, 06:31 PM   #151
rexecutioner
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Sorry about that ILP, first and foremost I am very happy w/your product. I would like to ask a Q regarding the proper installation of the short shifter. After grinding down a bit of the gasket plate as advised in the initial sale thread the shifting action is free, no more engagement clunks. It seems that some sort of washers should be placed on either side of the stock brass bolt sleve that was inserted into the shifter. It sticks out past the white plastic shifter bushings(?) which are part of the shifter. It transmits a lot of vibration that I would think can be elliminated. Do you have any recomendations? Maybe I tightened down the bolt too much? Any info is greatly apreciated, thanx
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Old 02-21-2002, 07:03 PM   #152
AKSubie
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www.motorsportsalaska.com

Default My Turn

Well, I guess I'll put in my $.02 now, seeing as I just got my wheels today. First off, Dan is THE man, everytime I called or emailed him, I got a very quick and informative response, for each email, even when I sent tons of them.

Overall, I had a very good experience with Dan & Vivid Racing, and I wouldn't have any problems buying from them again.
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Old 02-21-2002, 07:15 PM   #153
vividracing
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Only At
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Will credit you that $.02 also!

Send us some pictures for the gallery.
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Old 02-21-2002, 10:03 PM   #154
rexecutioner
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Rocky @ ILP, just wanted to say thanks for the PM and such prompt reply
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Old 02-24-2002, 05:12 PM   #155
haulin-wrx
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I bought a short shifter from vivid racing and it was shipped as fast a .......... WRX It was the first thing I bought for my car so I am glad it didnt take long !!
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Old 02-27-2002, 08:22 PM   #156
relayer66
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i ordered a bunch of stuff from vivid recently and couldn't be happier with the service. Dan was helpful on the phone and patiently answered all my questions. my GFB BOV, CAI, EBC and ILP got here a little over a week later...the uppipe and pulleys were backordered and arrived only a week later. i will definitely order from vivid again!
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Old 03-12-2002, 03:50 AM   #157
wolf8314
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Thumbs down My vivid rant

will talk to vivid before i post my rant. Thought i would give them a chance first.

Wolf

Last edited by wolf8314; 03-12-2002 at 04:04 AM.
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Old 03-12-2002, 04:17 AM   #158
supermarkus
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SSM

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You and I have had totally different luck. I can always get ahold of them over the phone and internet, usually within a day of my initial email. Everything I have bought from them has been correct and arrived within plus or minus 1 day of expected delivery. And Dan and Rob have been attentive and helpful with any problems I've had. They have been, and continue to be, some of the most reliable and helpful vendors I've had the pleasure of doing business with. An average parts order for me goes, "Hi Dan, it's Mark Santa Ana. Do you guys have ____ ? What's the turn around on that? Ok, I'll take one. You still have my info? OK thanks. Bye." About two minutes elapse. Sometimes we chat for a bit and talk about new stuff coming up or plans for our cars or I'll ask for advice. The point is, when I call, I always get service and good service at that.

I don't know why you ended up with RHD lights but if the light pattern looks like

\__ \__

instead of

__/ __/


You certainly got the wrong set. Did you consider sending them back and asking for the correct set? Also, I looked at my lights closely today and the ONLY thing that wasn't "plug and play" was the h7 plug for the main lights. This problem is easily resolved if you get the plug and play adaptor from rallyperformance.com or I'm sure if you asked them to, Vivid would source some adaptors for you.
Now despite what you may think, Vivid Racing isn't an online store, it's a normal business with normal hours. Yes they can be reached via email but they often have pages upon pages of email to contend with. Email isn't the best way to reach them, phoning is. If you call during business hours YOU WILL get ahold of someone be it Rob or Dan and they WILL sort you out. It doesn't even sound like you tried very hard to reach them.
I'm so sick of people treating vendors this way.

Here's my rant
[rant] I've been waiting for {enter vendor name here} to call, email, messenger pigeon, smoke signal, or candy gram me for six months now!!! I'm sick and tired of waiting for these slackers to respond to my telepathic signals. I'm starting to think my tinfoil hat is broken, no matter how hard I try to send a message out, they don't respond. Now it looks like I'll have to obtain a special dialing want so I can call them on the phone since my fingers are too fat to punch the numbers! I hate you {enter vendor name here}! Why don't you anticipate my every need?[/rant]

Granted, I hyperbolized a bit, but do you see how silly you sound? Like I said, the internet isn't the ONLY way to reach these guys. Don't rely on it. Hell, Vivid is on my cell phone speed dial. Better luck in the future.
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Old 03-21-2002, 05:46 AM   #159
wolf8314
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Default VividRacing Rant!

Giving Vivid another Chance to restore my faith.....

Last edited by wolf8314; 03-22-2002 at 04:40 PM.
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Old 03-21-2002, 05:33 PM   #160
dank
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Thumbs up problem solved...

Problem was solved,
original post deleted.

Last edited by dank; 03-22-2002 at 12:32 AM.
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Old 03-21-2002, 07:13 PM   #161
rsxblondie
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My shipment was slightly late, but I spoke with Dan directly and he was very helpful. I suggest you call them or send them and email.

Stephanie

Last edited by rsxblondie; 03-21-2002 at 07:48 PM.
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Old 03-21-2002, 07:57 PM   #162
rsxblondie
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I had a minor shipping delay with Vivid, so I had a friend call about the status for me. Dan was very polite and willing to resolve the situation. He has responed to EVERY email. I actually ended up ordering something else in the process. I definitely recommend this company to everyone.

stephanie
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Old 03-21-2002, 09:06 PM   #163
relayer66
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Platinum Silver

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maybe he hasn't got time to read these posts. i recommend calling him if you need to talk. i've never had a problem with vivid.
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Old 03-21-2002, 09:46 PM   #164
BOOSTWISE
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Silver

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I have bought full exhaust system from Vivid and other small parts. No problems. They like most sellers are very busy keeping up with demand. they answered all my emails and were to the point.
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Old 03-21-2002, 11:19 PM   #165
Godmal
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So far, Vivid has been really cool w/ me. They even got my STi key to me in like 1 or 2 days for my b-day. Very cool!
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Old 03-22-2002, 03:31 AM   #166
wolf8314
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Default Re: VividRacing Rant!

........?

Last edited by wolf8314; 03-22-2002 at 04:41 PM.
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Old 03-22-2002, 12:57 PM   #167
fanatyk
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2002 Impreza WRX
aspen white

Angry Vividracing.com: Bad Experience!!

DON'T KNOW IF THIS IS ONLY BECAUSE IM FROM CANADA, OR WHATEVER IT MAY BE, BUT SINCE SENDING A PAYMENT TO VIVIDRACING.COM FOR A HARNESS, ITS BEEN HORRIBLE.

IT CLEARLY STATES ON THE WEBSITE THAT PAYPAL IS ACCEPTED. TAKING THIS INTO MIND, I SEND A PAYMENT TO "DAN@VIVIDWIRELESS.COM" FOR A FORCLOSED AMOUNT. I ALSO EMAIL THE SAME ADDRESS AS WELL AS SALES@VIVIDRACING.COM, IN HOPE TO RECEIVE MY PRODUCT WITH NO PROBLEMS.

I THAN RECEIVE AN EMAIL FROM SALES@, SAYING THAT THEY DO NOT ACCEPT PAYPAL, AND THAT I SHOULD HAVE ORDERED ONLINE!?..I EMAIL THEM BACK STATING THAT THE WEBSITE CLEARLY SAYS THAT PAYPAL IS ACCEPTED! AND AT THE SAME TIME, DAN@VIVIDWIRELESS ACCEPTS MY PAYPAL PAYMENT.

BEING A LITTLE CONFUSED AS TO WHAT WAS GOING ON, I WAS EXPECTING AN EMAIL STATING EITHER THAT THEY CANNOT PROCESS THE ORDER, OR THAT I HSOULD GO BACK, HAVE MY PAYPAL PAYMENT REFUNDED, AND ORDER ONLINE.

THEY THEN GO ON TO EMAIL ME AFTER STATING THAT PAYPAL WAS ON THEIR WEBSITE, (WHICH I SHOULD POINT OUT, WAS TOTALLY IGNORED ON THE REPLY EMAIL), AND THAN TELL ME THAT SHIPPING TO CANADA IS $20 US. I HARDLY BELIEVE THAT GROUND SHIPPING UPS TO CANADA FROM THE STATES FOR A PACKAGE THAT CANNOT BE LARGER THAN A SMALL BOX, IS $20. I'VE HAD EXHAUST SHIPPED FOR $25.

AND AT THE SAME TIME, THEY SEEM RATHER RUDE THAT I LIVE IN CANADA:

"YOU LIVE in Canada. Not our fault that is the rate."

I DONT THINK THIS IS PROPER CUSTOMER SERVICE.
AND I DONT BELIEVE THAT THEY SHOULD POST SOMETHING ON THE WEBSITE WHEN ITS NOT TRUE, AND THAN GO ON TO ACCEPT PAYMENTS, AND THAN GO ON TO SAY THAT SHIPPING IS GONNA BE MORE EXPENSIVE.

IM NOT SURE IF IT IS DAN, OR WHOEVER, BUT I'VE HEARD GREAT STORIES ABOUT VIVIDRACING.COM. SO THATS WHY I DECIDED TO ORDER FROM THEM.

NOT ANYMORE..

I APOLOGIZE TO THOSE WHO HAVE ORDERD FROM THEM AND RECEIVED YOUR PRODUCT WITH NO PROBLEMS OR HASSLES.
CONGRADULATIONS
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Old 03-22-2002, 01:07 PM   #168
Vineet Singh
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Default

TURN OFF YOUR CAPS LOCK KEY!!!

If it's been less than 6 days since your order, Dan can refund your paypal money in full, after that, PayPal charges fee's in both directions (bastages)

I've only heard good things about vividracing/dan. UPS or other services might actually be 20$ or higher for Canadian shipments, the only service that is cheap internationally for small items is the USPS, and not all people use the USPS for their business for various reasons.

It would have been prudent to email them and get your order details straight beforehand because of the fact you are from Canada, not all businesses in the US like to ship internationally, not trying to be rude, but this is what I have found and heard from my Canadian friends in other car clubs. It works the same way when I try to order things internationally TO the US.
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Old 03-22-2002, 01:45 PM   #169
fanatyk
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Location: Canada
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2002 Impreza WRX
aspen white

Default re:

i've only heard good things about Dan and vividracing.com too, thats why i decided to try them!

I've had shipment via UPS for huge packages, close to half a fridge in size, with shipping only $25.

i mean, if they do not want to ship to me, they shouldnt have accepted the paypal payment, especially after emailing me and complaining that they dont accept paypal, and that i hsould have ordered online..

fine..if that was the case, which it sure doesnt look like according to the website..they should have refused my payment.

all i'm looking for is simplicity in an order and adequate customer service..

all of you, whether a customer of vivid or not, should understand this.
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Old 03-22-2002, 01:46 PM   #170
fanatyk
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Location: Canada
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2002 Impreza WRX
aspen white

Default re:

I myself had a body kit (2 LARGE boxes) shipped to Canada from Rodmillen.com
for only $50 US

explain how a turbo timer harness could amount to $20.
where gauges and pods ive bought, shiping via UPS is only $8 from other online store in the States.

summore $0.02
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Old 03-22-2002, 01:52 PM   #171
billybong78
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silver

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id like to get stuff through vivid but i find alot parts cheaper at other sites. i guess you gotta sacrifice money for service.
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Old 03-22-2002, 06:01 PM   #172
rsxblondie
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I'll pay an extra buck or two to avoid aggravation anyday!
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Old 03-22-2002, 06:03 PM   #173
vividracing
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RSXBLONDIE (killer)

shifter and bushings and some free stickers went out today. Tracking number being emailed to you.

Thanks
AGAIN!
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Old 03-22-2002, 06:06 PM   #174
rsxblondie
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Dan, I'm so sorry. I think I want to buy something again. What kind of intake do you recommend? Do any actually make power? Thanks!
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Old 03-23-2002, 11:36 AM   #175
B-SpecUSA
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Location: Long Beach, CA
Vehicle:
9302 Impreza/wrx
White/Yellow

Lightbulb Shipping to Canada is a challenge & expensive!

As a Vendor, I have had dealings with Dan at Vivid many times and find him to be both cooperative and fair. So, I would say this is an isolated incident and I'm sure Dan will do the right thing. But, since 9/11, we have all had shipping challenges that did not seem to be a problem before. USPS is cheaper than UPS going to Canada. As far as shipping large boxes with body kits -- UPS and Fed Ex both refused to ship our C-West kits to Canada, and we were quoted between $500-$700 for shipping complete kits to Canada via other air-freight companies. If you have a shipper who only charges $50 to ship a body kit, please share this information, as we were not able to find such a service from California. (Seriously, we'd like to try your shipper!) Thanks!

On the other hand, our experience with our Canadian customers has been that they have been very understanding and worked with us to get their goods shipped. We also apologize for the extra charges imposed on our Canadian neighbors -- I understand that they also get hit hard at customs! Not fair, but we are open to suggestions for less expensive transport, as most of the vendors here make very little profit and cannot absorb the shipping costs or we'd go out of business!

Vickey & Byron, www.B-SpecUSA.com
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