Welcome to the North American Subaru Impreza Owners Club Wednesday October 22, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC Reviews > Vendor Reviews

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 03-23-2002, 07:31 PM   #176
fanatyk
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14451
Join Date: Jan 2002
Location: Canada
Vehicle:
2002 Impreza WRX
aspen white

Default re:

I'm sure all of you have heard of RODMILLEN, a distributor for TRD parts, etc. i had a TRD kit (7 pieces, 2 large boxes), shipped from california, to TOronto ontario, for $55 US.

its not a special shipping company or anything, it was UPS
* Registered users of the site do not see these ads.
fanatyk is offline   Reply With Quote
Old 03-26-2002, 12:17 PM   #177
krave
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 13908
Join Date: Jan 2002
Location: Irving, TX
Vehicle:
2002 WRX Sedan
296 whp

Default

I had no problems dealing with vividracing.
krave is offline   Reply With Quote
Old 03-26-2002, 06:01 PM   #178
fanatyk
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14451
Join Date: Jan 2002
Location: Canada
Vehicle:
2002 Impreza WRX
aspen white

Default re:

i know most of the people on this board have not had a problem dealing with vivid.
which is why i expected not to either..
fanatyk is offline   Reply With Quote
Old 03-28-2002, 02:03 PM   #179
goldgrilla
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14014
Join Date: Jan 2002
Location: norcal, SJ
Vehicle:
2002 wrx wagon
blue (usually dirty)

Angry I may be the only one...

I have made my first and last purchase from Vivid. I had been looking for some Morette headlights, and had actually found them cheaper elsewhere. Then I got rear-ended and my car was going to be in the shop for 2 weeks I figured if I could get the headlights while the car was being painted, they could do the lights too, cheaply. The other, really helpful vendor was out of stock, I decided to pay $50 more through Vivid so that I could get them on time, since they had them "in stock". Turns out "in stock" for Vivid means drop-shipped from the UK, and they were out, so...a week after my car is out of the shop, my lights show up. Not only did I pay more, now I have to spend $75 instead of $25 to have them painted. On top of it all, I recieved UK-spec lamps: beam pattern looks like this \___ \___ instead of ___/ ___/
I sent them an email to try and resolve the problem, and Dan did his best to try and make me feel like an idiot by telling me that there is no such thing and that I can't do anything about it because they have already been painted and installed. I even sent ham a link to graham goode UK that shows there are separate part #'s for US and UK lights.
goldgrilla is offline   Reply With Quote
Old 03-28-2002, 02:55 PM   #180
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

actually wrong!

read the site and what it says. we do not supply the LHD.
vividracing is offline   Reply With Quote
Old 03-28-2002, 04:42 PM   #181
goldgrilla
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14014
Join Date: Jan 2002
Location: norcal, SJ
Vehicle:
2002 wrx wagon
blue (usually dirty)

Default

I know your site says it doesn't sell the LHD, but since they didn't actually come from you, there may have been a mistake on the other end, an idea which I did mention in my earlier communication with you. Since, from what I understand, you never came in contact with my set of lights, there is no way of you knowing for sure what I am receiving. Bottom line: I spent almost $700 for a set of lights that look great, but aren't what they are supposed to be, and got zero help from you to resolve it.
goldgrilla is offline   Reply With Quote
Old 03-28-2002, 04:46 PM   #182
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

Not going to make this a battle. All products that are bought through us come from us whether or not they ship from here is irrelevant. I-Club.com does not offer refunds or exchanges on our products. So the appropriate thing to do, is to delete your complaint and call us to resolve the matter.

Vivid Racing
480-966-3040
vividracing is offline   Reply With Quote
Old 03-28-2002, 05:05 PM   #183
North Ursalia
Miss You Mom
Oct 1940 - Feb 2008

Super Moderator
Member Sales Rating: (35)
 
Member#: 809
Join Date: Jan 2000
Chapter/Region: NESIC
Location: NH, Land Of Many Trees
Vehicle:
2000 2.5 RS, '14 For
92 5MT SVX

Default

Quote:
Originally posted by vividracing
So the appropriate thing to do, is to delete your complaint and call us to resolve the matter.
Why should a valid complaint be deleted? That is what this forum is for- complaints and praises. Should the posts from satisfied customers be deleted as well, or am I missing something ? Certainly speaking directly with you is the best way to solve the problem, but it seems you are asking him to deny that a problem he feels he has had with his experience exists.


Brian
http://www.northursalia.com
http://www.imprezamods.com
http://www.scoobymods.com
North Ursalia is offline   Reply With Quote
Old 03-28-2002, 06:27 PM   #184
rsxblondie
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 15399
Join Date: Feb 2002
Location: NJ
Default

Tracking numbers rule! Thanks Dan, I'm a happy camper! Still undecided about the intake though.
rsxblondie is offline   Reply With Quote
Old 03-28-2002, 06:38 PM   #185
goldgrilla
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14014
Join Date: Jan 2002
Location: norcal, SJ
Vehicle:
2002 wrx wagon
blue (usually dirty)

Default Thank you North Ursalia

At least somebody understands the problem.
goldgrilla is offline   Reply With Quote
Old 03-30-2002, 03:30 AM   #186
pigeonfarmboy
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 15146
Join Date: Feb 2002
Chapter/Region: MWSOC
Location: Central, IL
Vehicle:
93 RSTi
White

Thumbs down Bad Vivid Service

Yeah they did a pretty good job of misleading me with what they told me. I received an e-mail from dan stating "Give you a small break since you have a large order. The lights and side markers will ship Monday and the scoop once it arrives, about 2-3weeks
painted." Received no break and got my sti hoodscoop UNPAINTED!!!! Now I realized I didn't make the group buy but I stated I wanted the scoop painted and was aware of the $40 charge. Still no paint. Called dan on thursday and he said since I didnt make the group buy, that's the reason it wasn't painted. Offered nothing except for me to send the thing back and proceeded to warn me the painting process is backed up. I am very upset with the Vivid Racing company and I am furious in the non-service attitude I was given over the telephone. I demand satisfaction if I am going to spend 900+ dollars for a pair of friggin headlights, clear side markers, and the hoodscoop! Rediculous!
pigeonfarmboy is offline   Reply With Quote
Old 03-30-2002, 04:08 AM   #187
WRXmy02
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 14938
Join Date: Feb 2002
Location: East Pa.
Vehicle:
02 Wrx

Default

That is down right cold blooded!
He must think your a red headed step child to give U that load.
WRXmy02 is offline   Reply With Quote
Old 03-30-2002, 04:45 AM   #188
wolf8314
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 9185
Join Date: Aug 2001
Chapter/Region: MAIC
Location: Still just Coots
Vehicle:
2012 Toyota Tundra
Black

Default Re: Bad Vivid Service

Quote:
Originally posted by pigeonfarmboy
Yeah they did a pretty good job of misleading me with what they told me. I received an e-mail from dan stating "Give you a small break since you have a large order. The lights and side markers will ship Monday and the scoop once it arrives, about 2-3weeks
painted." Received no break and got my sti hoodscoop UNPAINTED!!!! Now I realized I didn't make the group buy but I stated I wanted the scoop painted and was aware of the $40 charge. Still no paint. Called dan on thursday and he said since I didnt make the group buy, that's the reason it wasn't painted. Offered nothing except for me to send the thing back and proceeded to warn me the painting process is backed up. I am very upset with the Vivid Racing company and I am furious in the non-service attitude I was given over the telephone. I demand satisfaction if I am going to spend 900+ dollars for a pair of friggin headlights, clear side markers, and the hoodscoop! Rediculous!
Ya know I had a problem with Vivid a couple weeks ago but have since settled my differences with them. As the customer service issue.....i think they give pretty good service. To each their own.

Oh ya wrong forum...should have post this in the Vivid merged thread in reviews....Moderators do your duty.

Wolf
wolf8314 is offline   Reply With Quote
Old 03-30-2002, 03:23 PM   #189
Import4U2NV
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 15539
Join Date: Feb 2002
Location: Rochester, NY
Vehicle:
2k2 WRX
WR Blue

Default Did I Get Screwed By Vivid?

Ok i ordered my TANABE REACING MEDALLION cat-back exhaust at least 3 weeks ago from vivid, And i still havent gotten it!!? And some people have told me tanabe hasent even made a racing medallion for a 2002 WRX yet? Everytime i call they WONT give me a tracking number for some reason!? HMMMM? And they always say "it will be there end of next week"
Import4U2NV is offline   Reply With Quote
Old 03-30-2002, 03:44 PM   #190
Thomas Ruble
Scooby Newbie
Member Sales Rating: (5)
 
Member#: 12694
Join Date: Nov 2001
Location: Under my car
Vehicle:
02 WRX/JDM EJ207RA
Unabomber Eeee-thug

Default

You're probably not screwed by them, meaning they will get it out to you eventually, but the question is when.
They should give you some kind of concrete answer as to why it is taking longer than expected, but if you think you are getting the run around then I would cancel my order NOW. Remember there are many other vendors out there. Did you charge it on your credit card ?, if so then even if they don't want to give you a refund when you request it you could still call your C.C. company and they will handle it for you. Good luck...
Tom
Thomas Ruble is offline   Reply With Quote
Old 03-30-2002, 04:27 PM   #191
Zero-sen
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 8061
Join Date: Jul 2001
Location: Orange County NY
Vehicle:
2002 Impreza WRX
Rally Blue

Talking

I had to hound them for a tracking # as well and I got the "will be in next week" treatment. They did finally come through for me. I would surf a bit more before I used them again...but all the Web business jerks people around not just Vivid.
Zero-sen is offline   Reply With Quote
Old 03-30-2002, 05:09 PM   #192
Zahnster
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 2918
Join Date: Nov 2000
Location: Simi Valley, CA, USA
Vehicle:
2002 Impreza WRX
Silver Sedan

Default

I had a similar problem. I ordered something and was told two weeks. It turned into 2 months. I tried canceling my order to get a refund and I got store credit. Had to spend it on something else just to get my moneys worth out of them.
Zahnster is offline   Reply With Quote
Old 03-31-2002, 10:48 PM   #193
Rattler
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 6351
Join Date: May 2001
Chapter/Region: MWSOC
Location: Where Bettman Feels The Love
Vehicle:
2004 Tacoma 2xCab
\m/ \m/

Default

I have ordered twice form Dan. Both times I got my items within a week.
Rattler is offline   Reply With Quote
Old 04-01-2002, 01:28 AM   #194
RideHardIntoMyUndy's
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 12617
Join Date: Nov 2001
Location: michigan
Vehicle:
2002 wrx
silver

Default

theres another really good vendor thats on i club, but iv been told by certin people on this site that i cant advertise for him anymore, but if any of you frequently check off topic, youll know who im talkin about.
RideHardIntoMyUndy's is offline   Reply With Quote
Old 04-01-2002, 01:11 PM   #195
wrxspeed
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 16119
Join Date: Mar 2002
Location: Carlisle, PA
Vehicle:
2002 WRX
Silver Wagon

Thumbs up

Vivid gets very nice products and service. So far a very happy customer.
wrxspeed is offline   Reply With Quote
Old 04-01-2002, 01:15 PM   #196
PsycloneWRX
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 7865
Join Date: Jun 2001
Location: Sac Town
Vehicle:
2002 Impreza Rex
Blue

Default

Very good service, just took a little while to get my order in, other then that fantastic product.
PsycloneWRX is offline   Reply With Quote
Old 04-01-2002, 01:25 PM   #197
IMPREZIV
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 862
Join Date: Feb 2000
Location: NY
Default

I guess I can chime in here:
I never have purchased anything through Vivid, although I did on numerous occasions over the past 2-3 weeks send him my business information in the hopes of becoming a dealer FOR HIM. These emails, phone calls, and faxes (At least 2 of each) have gone unanswered and I have since taken my business and the business of the customers I had lined up elsewhere.

Dan and the rest of the Vivid crew, thank you for making a place on your website welcoming dealers, now start following up. I am no longer interested in your business or helping your business strive. I appreciate you wasting my time, and have a nice day.

Sincerely,
Peter
IMPREZIV is offline   Reply With Quote
Old 04-01-2002, 01:31 PM   #198
SilverBullet'02
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 15835
Join Date: Feb 2002
Location: Louisville, KY
Vehicle:
2002 WRX
Silver

Default

My experience with Vivid Racing has been great so far. Some of there prices are a little high, but their service is top of the line and they have a great selection of products.
SilverBullet'02 is offline   Reply With Quote
Old 04-01-2002, 01:37 PM   #199
flawrx
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 15364
Join Date: Feb 2002
Location: Central Florida
Vehicle:
2002 WRX
Platinum Silver

Default successful dealings

I have bought several things from Dan at Vivid including a set of OZ SL rims. I found him to be very professional and a man of his word.

I would do business with him in a hearbeat (as soon as I recover from all the money I've recently spent).

Thomas
flawrx is offline   Reply With Quote
Old 04-01-2002, 02:14 PM   #200
BlueDemon
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 10173
Join Date: Sep 2001
Chapter/Region: South East
Location: Oakland Park
Vehicle:
2005 WRX STi
Silver

Default So far so good

Well, I've ordered a few times from Vivid and as of yet I have had no problems with them. I did receive an E-mail stating that (paraphrasing a little) with the increased popularity of the Subaru, parts are beginning to come on on demand. So if there is a delay in your order, that's why. Well, I understand that... so Until I get no product, and a crappy reason, I'll continue to order from them

I-56D2 (i'm supposed to put that there for a $5 in-store coupon) Lots o' money.

Blue (Hans)
BlueDemon is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Kingpin Performance (unregistered vendor: please read the whole thread) memphisjames Vendor Reviews 2804 07-25-2010 05:55 PM
Immigration Reform - where can I read the whole thing? INFIDEL Political Playground 3 05-18-2006 12:00 AM
Read the whole thread.... WRX02WRB Off-Topic 21 07-27-2005 05:47 PM
Someone please explain the whole "digital lifestyle" thing to me... WHTWRX Off-Topic 14 10-20-2004 04:47 PM
This is why you should read the WHOLE story sonicblue Off-Topic 2 06-04-2004 12:09 PM


All times are GMT -4. The time now is 04:28 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.