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Old 06-10-2001, 10:35 AM   #1
anastrophe
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PlatSilv Metallic

Post ToughGuard paint protectant?

Has anyone used this stuff? It's mighty expensive (about $100 for a tiny bottle of the stuff, plus a tiny container of the 'polarizing crystals' you apply before applying the actual toughguard. they claim 5 years, no waxing, for new cars. yeah, i bought the stuff, but am now having second thoughts. one friend says 'you're an idiot!', another says 'who knows, and if it does last five years, you've saved some time and money on waxing!'. they do offer a 90 day refund policy on the unused stuff. i guess i'm kind of worried i'd do more harm than good applying the stuff (they claim it bonds PTFE [teflon] to the paint).

So is there anyone on the board who has used it? did it go on reasonably well, and have you like the performance so far?
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Old 06-11-2001, 12:36 AM   #2
anastrophe
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nothing? nobody's used it? ouch. looks even more like i shoudl return it!
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Old 06-11-2001, 11:13 AM   #3
Poseidon
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Huh... interesting premise, actually. I'd be interested in seeing if this stuff works as well as they claim. Since you already bought it, I volunteer you as guinea pig Seriously, though, if you're going to try it, I would get some products to make sure your paint is EXTREMELY clean first. Something like Meguiers paint cleaner or some detailing clay. Let us know what you decide.

I'd sure like to get a look at the actual wording of their guarantee. If you aren't satisfied, can you get your money back?

Jordan
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Old 06-11-2001, 07:28 PM   #4
anastrophe
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heh. yeah, i'll agree to being volunteered as guinea pig! what the hell, i already bought the stuff, might as well try it and see.

the guarantee part is kind of 'hinkey', that's for sure. full refund for unused portion within 90 days. they 'guarantee' it'll last for five years on a new car, but there's no wording at all beyond that as to recourse if it doesn't.

we'll see what happens! will apply it next weekend, probably.
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Old 06-12-2001, 04:46 AM   #5
harrydog
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I think I'd try to get a refund if I were you.
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Old 06-12-2001, 06:05 AM   #6
Dori Dori
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Just so everybody knows, products which claim to bond Teflon on your car are B.S. Teflon is applied to kitchenware to make the surface slick and protect it. It works, but Teflon must be applied at extreme temperatures to bond. That's why its not put on after your car is painted. It would melt everything off!

Return it, it sounds like a scam.
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Old 06-12-2001, 08:57 AM   #7
anastrophe
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thanks for the input everyone.

i initially thought it was a scam too. but it was the 'testimonials' page that caught me. it has letters from customers - usually with letterhead and signatures - going back to 1987!

that much made me think 'if it's a scam, how the hell could they stay in business so long?'
http://www.toughguard.com/letters-cars.html
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Old 06-12-2001, 11:18 AM   #8
Dori Dori
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Wink

I don't know...

I do know what it takes to bond Teflon though

Give it a shot, and email me in 5 years to tell me if it works or not!!!
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Old 06-12-2001, 04:00 PM   #9
Poseidon
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Ant- That may be true for binding PTFE directly to metal, but there are other methods for binding it to different materials. Dupont has a teflon fabric protection system now that comes with a lifetime guarantee against staining. I've seen it in action, and it's pretty amazing. It has to be applied be a professional, but I'm pretty sure it doesn't involve any extreme temperatures. Fabric doesn't do too well under those conditions
www.dupont.com/teflon/fabricprotector/index.html

Jordan
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Old 06-12-2001, 08:32 PM   #10
Dori Dori
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Wink

Not trying to start a flame, but it prob. isn't real teflon, real teflon doesn't go on fabric at all! But I am aware of that product, and scotchguard makes a similar one. It works upon initial application, but give it a year or so, and it won't; I used the scotchguard version on my old (blah) Ford Probe GT, and it worked wonders at first, it made liquids bead up like wax! After a year, coke got spilled on my seat and it was instantly absorbed, leaving my seat an unpleasant brown, coke smelling mess. I'm sure if its applied every year, it would have worked though.

BTW, doesn't that guy on that website look like Jackie Chan!?!

[ June 12, 2001: Message edited by: Ant WRX ]
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Old 06-12-2001, 08:43 PM   #11
anastrophe
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perhaps part of the problem is nomenclature. technically, it's simple PTFE, not Teflon (the brand name). Dupont coating fluoroadditives are known as Zonyl. Part of the reason PTFE is useful in waxes and coatings is because of the extremely tiny particle size - from 3 to 30 microns, so they can fill pores in the paint.

lots of fascinating info for dweebs like me at
http://www.dupont.com/teflon/fluoroadditives/
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Old 06-13-2001, 06:06 AM   #12
Dori Dori
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Talking

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Old 06-25-2001, 05:36 PM   #13
anastrophe
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just a wee bit of a followup here.....i applied the ToughGuard a couple of weekends ago. Took a few hours. i bought an orbital buffer to apply it and buff it out. two coats as per the instructions. still have about 1/3 of the *two* fluid ounce bottle left - they say the thinner you apply it, the better, and they are right!

damn, i have never felt the paint of a car feel smoother. try and lean against the car and you fall over, cuz your butt slides right off!

haven't washed it yet - probably will after work tonight. if this stuff does last five years like they say, i'll be one happy camper not having to wax every few months.

it looks great. i also had some moderately deep scratches on the trunk lid (rested a heavy cardboard box on it while unlocking, then slid it off without thinking). had debated taking it to a shop to have them buff them out before doing the ToughGuard, but as it turns out, the scratches are now just barely visible after the ToughGuard. seems it filled them in and smoothed them out.

i am one very happy camper!
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Old 04-13-2004, 11:09 PM   #14
jovick
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How about an update?
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Old 09-17-2011, 08:19 PM   #15
FreedomAdvocate
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Angry False Advertisement, poor customer service, poor management, very unprofessional

I recently ordered Tough Guard after doing research to find many people having success with it. Prior to ordering, I was trying to make up my mind between Tough Guard and 5 Star Shine. 5 Star Shine stated on their web site that many car wash soaps would remove the 5 Star Shine protection and that many automatic car washes should be avoided. I did not see any information about this on Tough Guard's website, so I sent an email to customer service to ask this question. My email was replied to by Bill Hammond, the company President and CEO, asking me to give him a call. I thought this was kind of of odd for a company that claims to have several high profile clients and has been in business since 1981 for its own President to be answering customer questions directly. I should have seen this as a red flag from the get go but I really wanted my car's paint to be protected. I called Bill and he answered my questions saying that when the car is dirty just wash the car and most common soaps in automatic car washes should not disturb the tough guard protection on the car. He also said most of the time all you need to do to wash the car is just rinse the car with a hose because tough guard repels a lot of the dirt and minerals off of the paint. Bill also said that 5 Star Shine is a knock off of Tough Guard and that many years ago the company that owns 5 Star Shine showed up one day to consult about marketing his product and took a small sample and he never heard from them again. Bill believes 5 Star Shine reversed engineered his product to steal his idea. After hearing this from him I decided to give Tough Guard a try but now after what I just went through I don't believe Bill's story about 5 Star Shine.

Now to the main points where everything went wrong.

1. When I put the order through, I received a confirmation email stating I would receive an email within 48 hours to let me know the order was shipped. I never received an email so I followed up by sending an email to Bill. Bill replied and said he must have made a mistake and he asked me to forward the email verification to him. He replied saying it was his mistake and the product would ship out the next day. I still did not receive an email that the item was shipped out but the next day, when I came home on my lunch break the package was sitting on my door step. Now you can see this company has a lot problems with management and don't keep track of records when items are shipped out and has an inability to clearly communicate to a customer when items are shipped out.

2. Here is where things got real bad. The tough guard web site advertises a 3 for 2 deal, order 2 Tough Guard Paint Protection Systems, get a 3rd order of Tough Guard Paint Protection System for free. The offer advertises to enter the promo code 3for2 and they will send out a 3rd order. When I received the product, there were only 2 Tough Guard Wax System Kits and instead a bottle of Fabric Protectant and a bottle of Vinyl & Leather Protectant, This was not what was advertised in the offer. I emailed Bill to complain that this does not satisfy the 3 for 2 deal. Bill tried to do whatever he could to play dumb with me by saying the 3 for 2 deal was from 3 years ago and it doesnt show up on his computer but he has not checked the website in a while. This was total BS, what kind of man who runs a company doesn't check his own company's website regularly. I was able to see the offer on 3 different machines, my home computer, my work computer, and my android phone. I went through several emails with Bill and sent him screen shots of the pages on his site to show him the 3 for 2 deal is still being advertised on his website. I got an email from him on Thursday saying he was wrong and he would ship out a 3rd order soon. Then I get a phone call on Saturday from Bill asking me if I received the Tough Guard product. I said if he is referring to the 3rd product I was supposed to receive for free, it hasn't arrived yet. That is when Bill said there is some confusion because the 3 for 2 doesnt show up on his computer. I could not believe after going through several emails to prove the offer is still up on the website this man was trying to give me the run around. Then while I was talking with Bill on the phone, he was turning on his machine to check the website and he finally admitted the 3 for 2 deal is up there. After going through all of that, he tried to change the subject to ask about how fast the shipping was to make it look like he did a good job and then he said the 2 bottles of Fabric Protectant and Vinyl & Leather Protectant were probably for another customer's order which got mixed up but are equivalent to about the cost of the 3rd Wax, which also was BS because the total value of the 2 bottles were $60 while the value of Tough Guard is $97. That is when I got into an argument with him on the phone telling him that I did not order the Vinyl & Leather Protectant, I wanted the 3rd Tough Guard Guard as stated in the advertisement. Then he started talking to me in a very unprofessional way, accusing me of being cheap. I told him I would send back to 2 bottles if he would pay for the shipping and send me the right item I ordered. Bill refused to pay for the shipping. At that point, he said he was getting mad and I said to him maybe I should file a complaint with the Federal Trade Commission and the Better Business Bureau against his company. He got real pissed and started using profanity and called me an ******* and threatened to send me nothing if I wanted to be a**hole and file a complaint. I finally said that this is Bill's mistake and it is his company's problem if he is losing money because of his mistake, he then said F*** You and hung up. Unbelievable.

So here I am now filing a compaint against the company. From my experience, I dont recommend this company at all. After what I went through without even applying the wax yet this company sounds like a fraudulent business that is being run all by 1 man, which is very odd when it claims to have a lot of high profile clients, and as a result it has poor customer service, poor management, and either a web site that is not kept maintained with updated content or is being used intentionally to deceive the public into making a purchase on the tough guard website.

Last edited by FreedomAdvocate; 09-17-2011 at 08:24 PM. Reason: grammar
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Old 09-17-2011, 10:08 PM   #16
jovick
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Wow. Blast from the past. I actually bought this product back in early 2004 and I couldn't have been happier. I still have the same truck I had then but with 80,000+ more miles on it. It isn't garage kept at all. I wash my vehicle about once every two months, polish and claybar it about twice a year, and wax about once a year (waxing wears me out). I have people at work complain that my paint job looks much nicer than the new vehicles that they just bought. They never believe me when I tell them that I haven't even washed it in two months. They just wink and say "yeah, right!". he he

I did have one problem with the product if I recall. It said it would cover two vehicles. Well, it didn't. It only covered 1 and a half of my vehicles. I was pretty upset about this but the place where I bought it from was nice enough to send me more of the product so I could finish.

As to the above post.... I can't vouch for the company right now because it may have changed but my experience was a pretty good one. The stuff does work if used right. On the flip side it is expensive.
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Old 09-17-2011, 10:10 PM   #17
jovick
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Another thing I'll mention is that don't even try to add a coat of wax after applying toughguard. It just won't stick to the car. Funniest thing I ever saw. LOL
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Old 09-23-2011, 09:02 PM   #18
ejicon
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Looks like the company went out of business or something?
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Old 10-07-2011, 10:33 PM   #19
FreedomAdvocate
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Jovick, what is the climate and environment like where you kept the car? Did you have your car parked away from trees? Was your car parked in a climate where the trees lose their leaves in the fall? Do you see dew on your car in the mornings? The reason I am asking is because it has been 5 days since I applied the wax and my car looks like it needs to be washed again although the paint still feels smooth and looks shinier.
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