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Old 04-12-2003, 11:53 PM   #1
LinuxGuy
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Default Test Drives?

I dont know if this topic has been covored already, and if it has, please WTLW me to your hearts delight.

How do you think the Subaru dealers are going to be about test drives? Do you think there going to act similiar to how Mitsubishi Dealerships are with there Evolutions and there "No Test Drive" Policy?
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Old 04-12-2003, 11:58 PM   #2
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Initially yes, until they have enough cars available that they don't sell them the second that they get them.

I myself would never buy a new car that's been test driven.

I consider that used.
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Old 04-13-2003, 01:05 AM   #3
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Well lets see. Porka dealers let people testdrive $95K MSRP Cayenne Turbos so I'd think that subaru should be making sure that dealers don't have a no-test drive policy on cars that are in stock.
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Old 04-13-2003, 02:02 AM   #4
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Well considering that when the WRX came out, alot of the dealers werent letting people test drive them even then, I think the STI will be even worse...
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Old 04-13-2003, 02:27 AM   #5
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The dealer I'm doing business with do not allow test drives on any of their "limited" availability vehicles (M3, M5, Z8, Passat W8 4motion, Bettle convertable, and STi). Their reasoning is that they are trying to deliver these vehicles with as low a mileage as possible. They do however from time to time provide a test drive vehicle when they have high allocation on certain limited vehicles. They had a tester for the Passat W8 (which they later sold at a discount). They said that they may have one for the Bettle convertable after some time. The STi will not be available for test drive as they beleave that they are only getting four for the year. The sales manager said maybe next year.
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Old 04-13-2003, 08:46 AM   #6
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You will be allowed to test drive the car you are buying before you sign the paperwork.
The average schmuck off the street will not be able to just walk in and drive one.
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Old 04-13-2003, 10:02 AM   #7
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I'd say it depends on the dealer. Everyone is complaining about lack of test drive on the EVO. Well, if you look serious, you get a drive. We drove the first one to arrive on the first day it was there. Before us, though, I saw the manager turn down a number of younger boys wanting to drive it. You look like you got the cash and you are ready to buy, you will get a drive.
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Old 04-13-2003, 07:41 PM   #8
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Heh, I'm 16 years old and pulled up in my WRX yesterday. I told them I was ineterested in the EVO so they let me take it for a spin. I was pretty satisfied...until I looked at the pricetag. $36,000 for a new EVO (dealer marked it up $4,000, it even said "Dealer Mark-up : $4,00). I guess the reason they let me drive it is because of the fact that I pulled up in the WRX,which has many many mods, and they thought I would actually be serious about buying the car. I must say though, the EVO is pretty sweet.

-Kevin.
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Old 04-14-2003, 09:35 AM   #9
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im on waiting list, and i already confirmed with my dealer that no one will be test driving my car, and he sounded pretty firm about no test drives for anyones.

its dumb, u either want the car or u dont, a test drive is going to do nothing for you.
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Old 04-14-2003, 10:01 AM   #10
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Quote:
Originally posted by Raptor303
I'd say it depends on the dealer. Everyone is complaining about lack of test drive on the EVO. Well, if you look serious, you get a drive. We drove the first one to arrive on the first day it was there. Before us, though, I saw the manager turn down a number of younger boys wanting to drive it. You look like you got the cash and you are ready to buy, you will get a drive.
It's a shame that salesmen at dealerships(especially "high class" brand names) automatically judge a book by it's cover. My little cousin(20 years old. Kid's a saver, what can i say?) went to the local Audi dealership looking for an A4 and the guy there was a complete prick to him. My cousin just walked out immediately and went to the dealership my brother went to for his Audi and he bought the car there the same day. That dealership proceeded to call the previous one and thanked them for the business. Hmmmm, i wonder how that moron of a salesman felt after that. Bottomline is that it's a damn shame that some salesmen have the arrogance to actually have that kind of prejudice when it comes to selling cars. Personally, i always go into a dealership in my work clothes(nice and raggity and the fact that there's a bunch of dealerships by my store) and enjoy seeing there initial body language as to how i look when what really matters is the size of my bank account which they have no idea. That's how i choose which dealerships are 1/2 decent. The other 1/2 is the service department and you don't find that out until you buy the damn thing
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Old 04-14-2003, 10:24 AM   #11
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Yup, it all depends on the dealer as well as who you are and who you are with.

2 years ago, I was just out of college and already working. On a nice sunny weekday, my buddy and I stopped by the Manchester, NH dealership to test drive a WRX (took my parents' 96 Legacy). The salesman that came out to talk with us was nothing but cocky. He said he needed a credit card so that I could test drive it. I told him forget it and left.

Later that week, I went to the Nashua dealership, but this time with my father. All this dealer wanted was a copy of my driver's license. They didn't even ride with me and my father.

I can't blame the dealers; they don't want to waste time with someone that can't afford the car in the first place. But it's tough being young when you CAN afford the car.

If you are young and you want to be taken seriously, the key things to remember are:

1) Take a nice car to the dealer, they'll know what you can afford based on that.
2) Show up with someone older than you (a parent, etc), they'll take you much more serious if they think that you're getting help from someone they KNOW can afford it. (even if you're really not)
3) Dress nice, look clean.

I bought my WRX in mid July-August of 2002. Supposedly the WRX was projected to be "limited quantity", much like the STi is being projected to be now. If history repeats itself, a few months after the STi is released, we'll be able to do the same thing as we did with the WRX; walk out to a dealer and test drive one, even have them hunt for one with the colors and options you want. I had my WRX sent up to NH from RI, because I wanted one that was black with the 17" wheels. The short-throw they installed when they got it.

I'm biding my time. ;-)
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Old 04-15-2003, 01:39 AM   #12
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lol sounds more like your going to look for work.. I wonder what dealers would do to me 2 years from now when I can at least go look at the STi providing it's still here by then.. If they turn me down I will just find another dealer.. I will be willing to pay in cash.

Same crap happend to my mom back in 1999.. She ws looking for a Jeep then.. She was going to pay in cash and I guess the sales guy thought she did not have the money or whatever.. And so he was Cocky and decsided not to come outside to help but just sit in his chair.. So He lost a sale.. and we never got the car anyway.. he spent the money on home repairs..
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Old 04-15-2003, 02:16 AM   #13
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On the west coast I haven't noticed much difference, but when I was in upstate New York I occasionally wore a nice white shirt and tie, and there was a big difference in how I was treated in stores. I was 20-22 at the time, and I got a lot more attention from the sales people at every store -- stereos, TVs, cars, furniture, etc. I'd get ignored when I went in with a T-shirt, but with the tie I had a respectful salesperson there quickly. So it isn't just car dealers.

On the west coast I think there are a lot more people with good white collar jobs who wear regular pants and a T-shirt to work. I don't recall seeing many people with ties and the only people with suits are either salespeople or carry Bibles. Strangely this seems to make for equal opportunity condescension -- now I get ignored no matter what I'm wearing.

There is a Honda dealer in town who most people I know have had bad experiences with. They act like they're really putting themselves out to spend a few minutes with you to look at an Accord. They really think it should just sell itself and any questions you have are irrelevent. Too bad people keep buying cars from these jokers.


To the original topic, my dealer said that no test drives will be allowed on any of the pre-ordered vehicles by anyone other than the person who ordered it (unless they refuse it, then the next person down gets an option on it, etc.). They may order one for the dealership to let the salespeople drive, show to customers, etc. Like the EVO, I imagine it will be difficult to get a test drive for some time.

After reading some of the horror stories about dealer valets and their joy rides / drag racing starts, I am very nervous about the whole thing. I've only ever bought one new car before, and I'd like to gently break the STi in for the first 1000 miles before I thrash it to death at the autocross and track. So my test drive will have to keep it under 4000 and no full throttle.
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Old 04-15-2003, 10:42 AM   #14
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Prejudice runs rapid at dealerships. I drove to Chevy dealer in '00 driving a '99 V6 mustang. I wanted a Z28. The salesman imediately assumed that I had no chance of buying it. I didn't even want to test drive it. I wanted to buy it. He told me that I couldn't trade my Stang in, and no one would finance me with no money down....blah blah blah. He didn't even run my credit. He said that I would be a waste of time. The following day I when to Timmers Chevrolet and with just saying that I want a Z28, they showed me one, proceeded to mark down the price, without me even asking, gave me full pay-off on my Mustang, and 4.9% APR. I pretty much just sat back and watch it all happen. The next day, I wrote a letter with all of the finer points of my deal, removed the T-tops, an went back to the other dealership. I made sure to park it right outside of the salesman's window with the stereo bumpin. I walked in, handed him the letter and said only, "You shouldn't prejudge. You'll sell more cars that way." I love the expression on his face. It was beautiful. Then I left with alll 305 horses singing.

My Subaru dealer gave me no problems. In March of 2001, they had a WRX for test driving. Even with all of the miles that were on it, they still were able to sell it for new price just due to lack of availability. Why aren't Mits dealers doing that. Someone will still pay $30k for a 500 mile Evo.....not me, but someone surely will.
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Old 04-15-2003, 12:07 PM   #15
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Quote:
Originally posted by ripp3r

I can't blame the dealers; they don't want to waste time with someone that can't afford the car in the first place. But it's tough being young when you CAN afford the car.

If you are young and you want to be taken seriously, the key things to remember are:

1) Take a nice car to the dealer, they'll know what you can afford based on that.
2) Show up with someone older than you (a parent, etc), they'll take you much more serious if they think that you're getting help from someone they KNOW can afford it. (even if you're really not)
3) Dress nice, look clean.

I fully disagree with you here. I blame the dealerships fully. They are only looking at what sales they can make that day. Even if I was 16 and couldn't afford to buy the car they should still treat me as if I was going to. Where would I go when I could afford to buy the car? I would think back to the dealer that treated me properly when I couldn't afford one. I never understood dealers that refuse. Even if you never buy a car ever from that dealer that let you take a test drive, when someone says I want to get a *, you're gonna suggest the dealership that was good, not the one that refused to give you a test drive.

If dealers and salesfolk would realize that they create such bad press by using these ways to treat customers maybe they would change the way they do business.

I don't care what someone is wearing or what they drive up in, that has nothing to do with what they are capable of buying.

If you play along with their game, you contribute to their negative ways.

Back on to the main subject. I'm on the list at Van Bortel Subaru and got a call March 5 from the sales manager asking me if I wanted to remain on the list and to let me know that there will be no test drives offered on the STi. I told her, I understand, but I'm not flying to New York and signing anything without a thorough inspection of the car and a proper test drive. I don't care how great the car is supposed to be, mistakes always happen, better to take a test drive and catch the few that might be obvious. She reluctantely agreed that I can test drive the car that comes in for me after much badgering. For a sales manager she knew nothing about customer service.
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Old 04-15-2003, 12:55 PM   #16
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Unfortunately what should happen is not always what does happen. It doesn't matter if you agree with me or not, or whether you think it's right to judge someone based on appearance or not. This is just how I've perceived it to be in the real world.

I would honestly like to believe otherwise!!!

Something for you to chew on:

If you were a salesman that wanted to sell a car, and today you had 3 potential customers standing in the lot:

1) Cut-offs, torn t-shirt. Approx Age: 16-18
2) Pants, shirt & tie. Approx Age: 22-25
3) Jeens, polo shirt. Approx Age 41-45

Which one would you pick first, and why?
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Old 04-15-2003, 08:56 PM   #17
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Honestly 3,

Most guys I know with that discription have 6 figure salaries. #2 sounds like a shoe salesman, but could be an office man, but office doesn't mean good pay. #1 is scary. So if I chose to walk up to one of them, and they were equally far from me, I'd pick #3. If #1 was closer, I would at least approach and see where the guy's head is. If either of them walked up to me, they would each get the same initial response from me. How it goes from that point is up to the conversation.
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Old 04-16-2003, 04:27 AM   #18
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In the retail industry, the Customer is supposed to come first. I know this first hand. I still have no understanding why some (not all) car dealerships ignore this. Its always the customer friendly dealerships who end up selling more cars and making more money in the long run... There is a very good article on www.edmunds.com that discusses the finer points of car dealership management styles that is worth anyones read if they have the time.
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Old 04-16-2003, 11:05 AM   #19
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Quote:
Originally posted by ripp3r
He said he needed a credit card so that I could test drive it. I told him forget it and left.

Later that week, I went to the Nashua dealership, but this time with my father. All this dealer wanted was a copy of my driver's license. They didn't even ride with me and my father.
Yeah, they wanted a copy of your driver's license so they could run a credit check
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Old 04-16-2003, 12:50 PM   #20
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Quote:
Originally posted by Corn-Picker


Yeah, they wanted a copy of your driver's license so they could run a credit check
Unless you have a state assigned number!

They cant do a CC w/o a SSN
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Old 04-16-2003, 02:21 PM   #21
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Quote:
Originally posted by LinuxGuy


Unless you have a state assigned number!

They cant do a CC w/o a SSN
Welcome to the People's Republic of Pennsylvania.
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