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View Poll Results: Subaru Dealers that are a possibility... Chose any that you have used and liked.
Auburn Subaru 0 0%
Chaplin's Bellevue Subaru 3 23.08%
Peninsula Bremerton Subaru 2 15.38%
Eastside Kirklland Subaru 0 0%
Hanson Olympia Motors 0 0%
Subaru of Puyallup 0 0%
Walker's Renton Subaru 4 30.77%
Carter Seattle Subaru 1 7.69%
Tacoma Subaru 2 15.38%
OTHER... Please specify below... 1 7.69%
Voters: 13. You may not vote on this poll

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Old 05-18-2003, 04:05 PM   #1
HiFiWRX
*** Banned ***
 
Member#: 28442
Join Date: Oct 2002
Location: Spanaway, WA
Vehicle:
FOR SALE 03 WR Blue
WRX SEDAN... PM ME!

Unhappy Where to take my car for Warranty Service in Seattle/Tacoma...

Ok here is the deal...

Sometime back about 2 weeks I guess, I took my car to Carter to look at it because it was making some kind of "clunk" noise upon start up and had a rough idle... Well I was told it was "normal" and not to worry about it...

NOW the "normal" clunk has gotten worse... and now it almost sounds like the car is backfiring on startup... inside it is really bad but not that noticable from outside....

I am confused, I can't track it down from outside either, I already attempted to do that... Sooo...

Where do I take my car? My last trip to Carter resulted in a bill for $65+ for a rental car... Just for them to blow me off and tell me the car was "Normal" So Carter is out...

Auburn had good reviews till recently when I heard about a nasty Warranty denial.... So I am not looking to go there...

I have heard bad things about Chaplin's now...

It seems like there is some bad comment about every one of them so far... any input here would be appreciated....
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Old 05-18-2003, 04:43 PM   #2
well_armed
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Member#: 15204
Join Date: Feb 2002
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Ah the dreaded warranty game...I dont envy you.

I would get the regional warranty rep to look at your issue. They have the final say as to what it is and whether or not it is fixable under warranty. Skip the middleman and go straight to the decision maker...that's my advice.

dp
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Old 05-18-2003, 05:01 PM   #3
jcme262
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Member#: 13694
Join Date: Dec 2001
Chapter/Region: NWIC
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Whatever you do dont take it to where ever Dave (saggio) or I take ours, Auburn, Puyallup I think we were the last straws, stories to long just ask us the next time you see either of us.
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Old 05-18-2003, 06:00 PM   #4
HiFiWRX
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Member#: 28442
Join Date: Oct 2002
Location: Spanaway, WA
Vehicle:
FOR SALE 03 WR Blue
WRX SEDAN... PM ME!

Default

YEAH Jim I know Allllll about Dave's story... I would like to hear yours too, sometime I'll ask you about it!

As for me, if you open my hood or look under my car right now the only aftermarket parts you will see are a stainless radiator shroud for dress up and a STi type stainless air splitter in my STi hood scoop... other than that it is 100% STOCK.... So I better not have any issues with the Warranty!

I just want to get it fixed prior to when I start the real warranty voiding mods lol I am not worried about voiding my warranty AFTER I start modding that's somewhat understandable (well to a pint) but until then they better cover the sheet that goes wrong!!

The Mitsubishi crowd use to refer to the dealers as "Satan" It's starting to look like Subrau is No different...
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Old 05-18-2003, 06:59 PM   #5
HiFiWRX
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Member#: 28442
Join Date: Oct 2002
Location: Spanaway, WA
Vehicle:
FOR SALE 03 WR Blue
WRX SEDAN... PM ME!

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I am planning on taking my car in somewhere tomorrow... Nobody has any recommendations huh?
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Old 05-18-2003, 10:59 PM   #6
Verdugo
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Member#: 15341
Join Date: Feb 2002
Chapter/Region: NWIC
Location: Sea-Town, WA
Vehicle:
2012 Borderline Pro
Photographer of the Year

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I don't know if they do it, but have you tried calling Smart Service and seeing if they'll do warranty service?

http://www.smart-service.com
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Old 05-18-2003, 11:55 PM   #7
wiseguy1121
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Member#: 18387
Join Date: May 2002
Chapter/Region: NWIC
Location: Bremerton
Vehicle:
02 WRX Wagon
White

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Pennisula rocks Call and talk to Vance he is awsome and will hook you up if i need to find out whats wrong they check it out no charge.
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Old 05-19-2003, 12:08 AM   #8
ANZAC_1915
Moderator
 
Member#: 456
Join Date: Oct 1999
Chapter/Region: NWIC
Location: Redmond, WA, USA
Vehicle:
2008 Forester XT
Steel Gray Metallic

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Chaplins are very good for service.

What problems have you heard of?

See service advisor: Nikki
Ask her to have Robbie work on your car.

I'm pretty anal about my car but I feel very comfortable with them doing warranty work.

Glenn
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Old 05-19-2003, 12:13 AM   #9
David Glasscock
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Member#: 25033
Join Date: Sep 2002
Chapter/Region: NWIC
Location: lakewood wa
Vehicle:
06 sti my $$ pit
05 xt my DD

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Quote:
Pennisula rocks Call and talk to Vance he is awsome and will hook you up if i need to find out whats wrong they check it out no charge.
is that the one off of 16 out side of bremerton. if so i took my car there and had a short shifter installed. very happy with service and very friendly..
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Old 05-19-2003, 01:07 AM   #10
Akiata
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Member#: 297
Join Date: Sep 1999
Location: Wa
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I dunno about Penninsula. I was talking to Austin a long time ago and he said he was talking to the head tech about the intercooler. The head tech thought the intercooler was before the turbo. Maybe things have changed or the guy had a brain fart.

I took my car to Chaplins and had Robbie work on it (drivers window) and they were very nice to me. Didn't hassle me about my mods or list them on the invoice like Carter.
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Old 05-19-2003, 02:50 AM   #11
saggioWRX
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Member#: 18994
Join Date: May 2002
Chapter/Region: NWIC
Location: Seattle WA,
Vehicle:
08 GTS
10 CTS W

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Your basically screwed if you want to take it to a "local" subaru dealership to have anything done!
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Old 05-19-2003, 06:57 PM   #12
Apisatrox
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Member#: 9523
Join Date: Aug 2001
Location: Olympia
Vehicle:
2005 WRX STi
Rally Ridge Blue

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Tacoma has been really nice to me.


Hanson in olympia is I honestly think the worst dealership I've ever encountered (long story short, they made up a story to kick my off their lot and lied to Subaru Customer Service).
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Old 05-19-2003, 09:57 PM   #13
wiseguy1121
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Member#: 18387
Join Date: May 2002
Chapter/Region: NWIC
Location: Bremerton
Vehicle:
02 WRX Wagon
White

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As for talking to the head mechanic at penninsula that doesn't sound like something Dan would say. i have had no problems with them and you all know how many problems i have with my car. Every dealership is going to have a couple dissatisfied customers. but this is a good way to find out how many and to what extent.
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Old 05-19-2003, 10:05 PM   #14
Ryan Smith
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Member#: 20392
Join Date: Jun 2002
Chapter/Region: NWIC
Location: shots anyone?
Vehicle:
'09 OBS
Silver

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One experience with Walker's so far, and it was great. They did my clutch swap, and gave me a rental for as long as I needed it till I could get back down there from Whidbey. That was 1 full week.

RYan
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