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Old 07-11-2003, 01:09 AM   #1
calworld
Scooby Specialist
 
Member#: 5711
Join Date: Apr 2001
Location: Bentonville, AR
Vehicle:
2004 STI
WRB

Default need some quick help on what to do if dealer screw u up

Here's the story:
After 4 months of wait, I finally got my STI yesterday. When the salesperson called me to go to the dealership. They says they need to clean up the car. So I have to wait until the afternoon to get the car. Finally, the car showed up with 19miles on it and I wasn't really happy in the beginning already. Since I really don't wanna wait more, so I just pick up the car anyway. When I finally see my car, the car is covered with dirt and there is a scratches on the door already and they fixed it(still visible though) But there is still alot of plastic sticker and those gummy stuff all around the car so the salesperson offer to clean the car up for me. I let him do it cause I don't wanna spend 32K and get a dirty car. Then, I finally have time today at night and you know what?
The car has swirl mark and big-ass one on the hood scoop...I was really pissed and now as I recall..the salesperson use a tin can of cleaner and try to clean the car. I already tried to put strong wax on it but it still has a ton of little swirl marks all over the car.

Please tell me what to do if it were you?

I just not sure what to do because I know if I take it back, they probably will say I did it and "I didn't see it at all and I am too picky and stuff....?
So please tell me your insight and is there a 3-day cool off period as I can recall on my Legal Studies class? And how does that work?
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Old 07-11-2003, 02:25 AM   #2
calworld
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Member#: 5711
Join Date: Apr 2001
Location: Bentonville, AR
Vehicle:
2004 STI
WRB

Default

BTW, this is in Oklahoma
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Old 07-11-2003, 02:30 AM   #3
somebody else
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Member#: 21618
Join Date: Jul 2002
Chapter/Region: SCIC
Location: southern California
Default

So you took it home, eh?

Not good. Not good.

It's legally your car now.
It's also legally a used car now.
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Old 07-11-2003, 02:58 AM   #4
xjohnx
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Member#: 18975
Join Date: May 2002
Chapter/Region: MAIC
Location: Richmond, VA
Vehicle:
2013 BRZ Limited
Satin White Pearl

Default

most states give you 72 hours to return it, if you keep it under a certain mileage. i'd use that as leverage to get it fixed.
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Old 07-11-2003, 10:16 AM   #5
calworld
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Join Date: Apr 2001
Location: Bentonville, AR
Vehicle:
2004 STI
WRB

Default

Quote:
Originally posted by somebody else
So you took it home, eh?

Not good. Not good.

It's legally your car now.
It's also legally a used car now.
So there is nothing I can do about it?
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Old 07-11-2003, 10:36 AM   #6
deadbolt
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Join Date: Feb 2000
Location: Byoootiful WNC
Vehicle:
96 Brighton and...
many

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A lot of people get confused about the 72 hour cooling off period, that applies to a vehicle purchase where you were solicited not on a dealer's premesis. If you go to a dealer specifically looking to buy a car, and buy one, the minute you drive off the lot it is legally yours.

What I would suggest:

Attempt to set up a meeting with the Sales manager, General Manager, etc. Tell them that you were unhappy with the vehicle's condition when it was delivered to you. Use the phrase "I know that Subaru of America takes into account your CSI scores quite heavily now, and for the sake of your dealership's CSI rating I don't think a professional detail would be too much to ask."

If they agree, have a real detail shop do the work, most of the time the cleanup shop people at the average deaelrship aren't properly trained with buffers, polishers, or chemicals.

Sidenote: CSI (Customer Satisfaction Invex) is how Subaru gets a report card on dealers. You get a little survey within a few weeks of buying the car so that you can show them your opinion. This survey can determine the amount of STi allocation, the amount of advertising co-op money, etc. So this can be a valuable bargaining tool.
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Old 07-11-2003, 11:24 AM   #7
calworld
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Member#: 5711
Join Date: Apr 2001
Location: Bentonville, AR
Vehicle:
2004 STI
WRB

Default

Quote:
Originally posted by deadbolt
A lot of people get confused about the 72 hour cooling off period, that applies to a vehicle purchase where you were solicited not on a dealer's premesis. If you go to a dealer specifically looking to buy a car, and buy one, the minute you drive off the lot it is legally yours.

What I would suggest:

Attempt to set up a meeting with the Sales manager, General Manager, etc. Tell them that you were unhappy with the vehicle's condition when it was delivered to you. Use the phrase "I know that Subaru of America takes into account your CSI scores quite heavily now, and for the sake of your dealership's CSI rating I don't think a professional detail would be too much to ask."

If they agree, have a real detail shop do the work, most of the time the cleanup shop people at the average deaelrship aren't properly trained with buffers, polishers, or chemicals.

Sidenote: CSI (Customer Satisfaction Invex) is how Subaru gets a report card on dealers. You get a little survey within a few weeks of buying the car so that you can show them your opinion. This survey can determine the amount of STi allocation, the amount of advertising co-op money, etc. So this can be a valuable bargaining tool.
This is really interesting...thanks deadbolt
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Old 07-11-2003, 01:13 PM   #8
MKIVSupra
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Member#: 4441
Join Date: Feb 2001
Chapter/Region: MWSOC
Location: Wheeling, IL
Vehicle:
2004 WRX STi
WRB and Gold

Default

Swirls are why I opted to skip the paint protectant when I took the car back to the dealer. I got a real good deal on the whole protection package, undercoating, scothguarding, paint protectant, etc. I took the car back a couple weeks after I bought it to get everything done and told them to skip the paint protectant even though I already paid for it. Pictures of whoever does it pulling it in and going right to town rubbing crap on my dirty, dusty car without washing it were going through my head. It's all BS and I religiously wax my cars anyway. If I knew my car was coming in when it did, I would have told them to leave it as is even with the while plastic on it and I would have taken care of it myself.

I would definitely nail them on the CSI. My salesman mentioned a number of times and even sent me a letter after I bought the car about how important those surveys are.
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Old 07-11-2003, 01:20 PM   #9
deadbolt
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Location: Byoootiful WNC
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96 Brighton and...
many

Default

Quote:
Originally posted by MKIVSupra

I would definitely nail them on the CSI. My salesman mentioned a number of times and even sent me a letter after I bought the car about how important those surveys are.
Not a good idea really, if you screw them over without giving them the opportunity to make things right they can make things hard on you in the future. I would say to give them the opportunity before you do anything brash.
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Old 07-11-2003, 01:44 PM   #10
boxerT
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Member#: 16311
Join Date: Mar 2002
Chapter/Region: TXIC
Location: Austin TX
Vehicle:
2004 STi
WR Blue

Default

Before my STi arrived I had three request:

1. Do not wash it.
2. No ArmorAll on tires.
3. No drilling of front bumper for tags.

I would agree with deadbolt about the survey. I gave my dealer a very negative one for other reasons, and last time I wanted to schedule a service, I was told they were instructed not to service my car. It is all taken care off now (I think), but be careful that they don't take your negative survey comments too personally...
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Old 07-11-2003, 01:50 PM   #11
MKIVSupra
Scooby Newbie
 
Member#: 4441
Join Date: Feb 2001
Chapter/Region: MWSOC
Location: Wheeling, IL
Vehicle:
2004 WRX STi
WRB and Gold

Default

Yes I totally agree, I would give them a chance to fix things. Only problem is that your car is swirled and scratched, only way to fix that is repaint the scratches and buff out the swirls. It won't be cheap and someone who knows what they are doing would have to do it. Because of that, I bet they will not do it. This would only be one question on the survey you give them a dissatisfied, not the whole thing. You can still give them an overall good rating and say you would go back and recommend them, provided of course they help you out on this.
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Old 07-11-2003, 06:59 PM   #12
Zoso
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Member#: 37962
Join Date: Jun 2003
Vehicle:
2006 CGM STI
2000 Outback & 05 BMW M3

Default

I feel bad for you.


First I would try to go to the dealer with the best attitude you can handle and just calmly explain the situation and don't threaten to take any action. I.E. don't say anything negative. Just explain how you feel and point out the things which aren't right. I forget exactly but there is a saying that goes something like: "you get more with honey then you do with vinegar" Whatever you do don't get mad (I know that will be hard to do because I'm getting mad just thinking about this). If they don't compensate you, or meet your demands that day, then find out ASAFP what your legal options are, and take it from there.
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