Welcome to the North American Subaru Impreza Owners Club Thursday April 17, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
NASIOC
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC Archives > NASIOC Archives > STi Forum Archive

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
 
 
Thread Tools Display Modes
Old 07-16-2003, 09:11 AM   #1
300blueballs
Scooby Newbie
 
Member#: 39941
Join Date: Jul 2003
Location: Binghamton, NY
Vehicle:
2004 Impreza WRX STi
Blue

Default Is Subaru lenient on mods regarding warranty?

I have never dealt with Subaru before but I heard they were pretty lenient on their warranty in terms of exhaust mods and intake mods.

Has anyone had any experience with dealerships and how did they react if you put a turboback exhaust on. I know they sell the STi catback upgrade from factory for the WRX and where I got my STi, they do any TSX installs and upgrades, but does it depend on the dealership or is SOA pretty lenient? I want to mod mine but the last thing I want is to viod my warranty.
* Registered users of the site do not see these ads.
300blueballs is offline  
Old 07-16-2003, 09:24 AM   #2
Guyver
Scooby Newbie
 
Member#: 37319
Join Date: May 2003
Location: Grand Rapids, Michigan
Vehicle:
2004 WRX STi
Silver/Silver

Default

Subaru Over Reacts to MODS. To play you gotta be willin to PAY.

They are real sticklers at my dealership.

DO a search in the general forum for horror stories
Guyver is offline  
Old 07-16-2003, 10:01 AM   #3
G-shock
Scooby Newbie
 
Member#: 36545
Join Date: May 2003
Location: Square One
Default

It depends on the dealer.

I've had Subaru experiences where the service department was very mod friendly, as in if the mod did not 100% relate to the problem they did not care!

Others were anal beyond belief, as in I had one tell me to bolt back my stock axle-back before I bring it in if I ever want any warranty work done!!!

However, beware...
if the problem is big enough that it involves a regional service rep, i.e it is beyond the call of the dealer, the rep will likely hold you to the letter of the "law", and nit-pik every stinkin item other than an aftermarket cupholder.

With that said, when the cam-belt tensioner damper went on my 2.5RS and I had a lightened crank pulley installed, the regional rep told me to bolt back the stock one to make sure the ticking noise wasn't caused by the lightened pulley. It wasn't so they fixed it no problem...like I said, the letter of the "law"!

If you are concerned with "warranty", my advice is to only do mods that you could potentially un-mod fairly easily if push comes to shove...which doesn't leave open too much territory! Ex., pulley, intake, exhausts, turbo-back, I can switch back in a couple of hours in my garage if there is an engine related issue that may involve these items. If you swap cams or something more extensive like a front mount intercooler conversion and you have a hole in one of you pistons, you will be in need of some serious negotiating skills.
G-shock is offline  
Old 07-16-2003, 10:53 AM   #4
filbert
Scooby Specialist
 
Member#: 39661
Join Date: Jul 2003
Chapter/Region: MWSOC
Location: Chicago
Vehicle:
2004 WRB WRX STi
07 OBP FXTS

Default

I asked my neighborhood dealer (Evanston/Chicago Subaru) if I bought the regular WRX and had them do a dealer install for the STi suspension and exhaust that is available if it would be covered under warranty. The response:

"Even though they are genuine Subaru STi parts and even though we did the work before delivery, they are still considered aftermarket parts and will not be covered under warranty."

that was a bit dissappointing...
filbert is offline  
Old 07-16-2003, 11:42 AM   #5
KoneKiller
Scooby Specialist
 
Member#: 39191
Join Date: Jul 2003
Location: Houston
Vehicle:
2004 WRX STi WRB
Red 1990 Spec Miata

Default Are you asking for too much?

Let's see... i put this huge honkin turbo on so I could run 450hp and bypassed the ECU to prevent it from limiting boost.... now i've holed a piston and broken a rod......

But I want it covered under warranty!!

I know this example is a bit over the top, but every mod has the potential to reduce reliability. I don't think it's unfair for Subaru to take the position that their engineers are more knowledgable than the 'tuners' out there and IF that mod had been a good idea, Subaru would have done it.

I'm not dissing mods, but you have to realize that EVERYTHING is a compromise: you gain that and you lose this. More horsepower almost always means less reliability.

Subaru has every right and perhaps even the responsibility to NOT warrant mods.

Before you put on a mod, why don't you ask the tuner what their warranty is? I'm sure that will be an interesting discussion. "HUH? Warranty??"

But I will tell you this, the level of help you get from the dealer depends as much on YOU and your attitude/approach as it does the dealer. I have a fantastic relationship with my service manager and the mechanics. They know I race the car, but they have also seen me drive and they know I'm not a 'car breaker.'

And on more than one occasion, he and I have correctly predicted who would break a gearbox based solely on a casual discussion with the guy at the parts counter. Do not for a second doubt that your dealer has 'profiled' you based on your questions and comments as well as the condition of your vehicle.

If you can't understand their perspective, do not expect them to undestand yours. Give and take. Be reasonsable.
KoneKiller is offline  
Old 07-16-2003, 01:45 PM   #6
DJDaizzy
Scooby Newbie
 
Member#: 12969
Join Date: Dec 2001
Default

Quote:
Originally posted by filbert
I asked my neighborhood dealer (Evanston/Chicago Subaru) if I bought the regular WRX and had them do a dealer install for the STi suspension and exhaust that is available if it would be covered under warranty. The response:

"Even though they are genuine Subaru STi parts and even though we did the work before delivery, they are still considered aftermarket parts and will not be covered under warranty."

that was a bit dissappointing...
What they really meant is the suspension isn't cover as part of your WRX's waranty, at least that's SOA's stand, don't worry about it.
DJDaizzy is offline  
Old 07-16-2003, 01:53 PM   #7
filbert
Scooby Specialist
 
Member#: 39661
Join Date: Jul 2003
Chapter/Region: MWSOC
Location: Chicago
Vehicle:
2004 WRB WRX STi
07 OBP FXTS

Default

Are you saying that the suspension on subaru's is not covered by warranty???
filbert is offline  
Old 07-16-2003, 02:04 PM   #8
Hummer
Scooby Specialist
 
Member#: 31892
Join Date: Jan 2003
Location: KC
Vehicle:
2004 STi
Silver

Default Re: Are you asking for too much?

Quote:
Originally posted by KoneKiller
Subaru has every right and perhaps even the responsibility to NOT warrant mods.

If you can't understand their perspective, do not expect them to undestand yours. Give and take. Be reasonsable.
I totally agree here. Subaru must warrant their product though. I don't want some crap such as what I heard from my{former}dealer's shop head. "Any aftermarket exhaust installed before the cat VOIDS your powertrain warranty." Which part of the PT warranty I ask. "The whole thing" he replied. I read him the riot act and he said that he would check with SOA. To his credit, he did call me back. He said that only my exhaust warranty would be void if I installed a turbo back. No problem there since I sold it on EBay last week.

On the second part I totally disagree. I don't have to understand their perspective. I am the client and they are a vendor. I pay the cash and they dance to my tune or I go elsewhere. I have been working in sales on 100% commission for fifteen years and I must keep my clients happy or they will walk. I am generally reasonable and level headed. Loose your cool and you loose the war. As always YMMV.
Hummer is offline  
Old 07-16-2003, 10:23 PM   #9
Hondaslayer
Purified Dick
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

The lose your cool part goes both ways too,

If you come into my dealership and give me a laundry list of problems you are having and lie to me about modifications (like I dont know the car did not come with a pe1820 and FMIC from the factory) and I find out its modified its over for you,and your paying diagnostics as well.

But of your truthful with me I'll step up to bat for ya when it comes to warranty items (if its questionable its warranty in my book,i:e it may have caused the failure but I'm not %100 certain)
Hondaslayer is offline  
Old 07-16-2003, 11:23 PM   #10
300blueballs
Scooby Newbie
 
Member#: 39941
Join Date: Jul 2003
Location: Binghamton, NY
Vehicle:
2004 Impreza WRX STi
Blue

Default

Thanks for the replies everyone. G - Shock, I agree in the fact that it does depend on the dealer. I have heard some stories similar to Hummer's about a dealership being anal to minor mods. I.E. -Someone with a catback exhaust may be told by a certain dealer that their whole powertrain warranty is VOID because of it. That type of thing is absurd. I do understand the fact that they cannot warranty anything that is not an anuthentic subaru part.

Filbert - I think that is plain wrong. Those upgrades are in the WRX catalogue. How could the dealership not cover an authentic Subaru option on their cars? They must be warrantied as individual parts though.

Personally I just plan on getting a turboback exhaust (TXS) and a short ram intake within the next year, when it comes to power mods. I may have to watch for the intake since they may blame any engine/detonation/fuel problem/... on it. (Although I can always swap it back before I take it to the dealer)
300blueballs is offline  
Old 07-16-2003, 11:30 PM   #11
Hondaslayer
Purified Dick
Moderator
 
Member#: 4562
Join Date: Feb 2001
Chapter/Region: NWIC
Location: Auburn, WA
Vehicle:
1995 Legacy LSi
1998 Forester, lifted.

Default

The suspension has a 1 yr parts only warranty.
Hondaslayer is offline  
Old 07-17-2003, 02:39 AM   #12
ANZAC_1915
Moderator
 
Member#: 456
Join Date: Oct 1999
Chapter/Region: NWIC
Location: Redmond, WA, USA
Vehicle:
2008 Forester XT
Steel Gray Metallic

Default

It does not, and the STi/SPT suspension kit warranty issues have been covered to death in other forums.

So, back to the STi vehicle, please.

And no, mods aren't covered by warranty.
ANZAC_1915 is offline  
Old 07-17-2003, 09:03 AM   #13
300blueballs
Scooby Newbie
 
Member#: 39941
Join Date: Jul 2003
Location: Binghamton, NY
Vehicle:
2004 Impreza WRX STi
Blue

Default

Quote:
Originally posted by Glenn Wallace
It does not, and the STi/SPT suspension kit warranty issues have been covered to death in other forums.
Ha, I'm new to the Subaru scene, I'm sure I'll be asking many more questions that were covered to death.

I'll try and do some reaserch before I ask them.
300blueballs is offline  
Old 07-17-2003, 10:47 AM   #14
KoneKiller
Scooby Specialist
 
Member#: 39191
Join Date: Jul 2003
Location: Houston
Vehicle:
2004 WRX STi WRB
Red 1990 Spec Miata

Default

Quote:
Originally posted by 300blueballs


Ha, I'm new to the Subaru scene, I'm sure I'll be asking many more questions that were covered to death.

I'll try and do some reaserch before I ask them.
Wait... you aren't thinking that YOUR STi's suspension isn't warranted, are you?

To be clear, there is an STi suspension kit available for mere mortal WRX's that has a 'parts only' warranty.

The suspension in your 2004 WRX STi has the full factory warranty!!
KoneKiller is offline  
Old 07-17-2003, 11:46 AM   #15
wrx what
Scooby Specialist
 
Member#: 19697
Join Date: Jun 2002
Chapter/Region: MAIC
Location: Northern VA
Vehicle:
2008 WRX STi
Aspen White

Default

<edited out by mod> Phrase it another way please - Glenn

Last edited by ANZAC_1915; 07-17-2003 at 12:41 PM.
wrx what is offline  
Old 07-17-2003, 12:50 PM   #16
300blueballs
Scooby Newbie
 
Member#: 39941
Join Date: Jul 2003
Location: Binghamton, NY
Vehicle:
2004 Impreza WRX STi
Blue

Default

Quote:
Originally posted by KoneKiller


Wait... you aren't thinking that YOUR STi's suspension isn't warranted, are you?

To be clear, there is an STi suspension kit available for mere mortal WRX's that has a 'parts only' warranty.

The suspension in your 2004 WRX STi has the full factory warranty!!
haha. I knew my suspension was warrantied. I was talking about the WRX upgrade.
300blueballs is offline  
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where is Subaru cheap on there cars? only1agam General Community 156 12-15-2006 08:47 AM
Is Subaru working on a dual clutch tranny? Scottie Transmission (AT/MT) & Driveline 14 08-13-2006 07:14 PM
Subaru of Canada denying warranty work on modded cars? banman Canada Region Forum 25 12-16-2005 02:50 PM
Is Subaru of Calgary Mod Friendly? RayQuon Canada Region Forum 8 09-22-2004 11:48 AM
Is Subaru planning on developing any hybrid vehicles? FunkerVogt News & Rumors 5 06-28-2002 07:30 PM


All times are GMT -4. The time now is 07:16 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.