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Old 07-21-2003, 09:34 AM   #1
Silver-Bolt
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2004 STi
Silver/Silver

Default Dealer experience.

Stopped in at Carr Subaru on Saturday to check out a new STi and make sure I like it. They have 6 on the lot all of them black or blue (no silver). Sales girl takes us to the showroom so I can sit in one. Have a seat, it's pretty nice ($30k Impreza should be) I fit pretty well. She asks if I want to drive it. Sure! She comes back with her "boss" (20year punk a$$ kid). He says no test drives until I buy. I also notice their special dealer adder of $8000 over msrp. So we tell him not paying that much and not buying without a drive. As we walk out he is tailing us talking crap. Took all I had not to turn around and level him. Needless to say I won't be buying from there. Still considering the STi but also looking at other options. Cracks me up no test drives. BMW gave us a new 7 series ($70k) to drive while we waited for our current car to come in. Test drive the new M3 no problem, but can't test a Subaru.

I hope this is not an indicator of what I can expect from Subaru dealers. All they had to do was let me drive it and offer it at msrp and I would had written a check. Greed and stupidity, pure and simple.
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Old 07-21-2003, 09:40 AM   #2
LinuxGuy
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Default Re: Dealer experience.

Quote:
Originally posted by Silver-Bolt
Took all I had not to turn around and level him.
Eh you should have
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Old 07-21-2003, 09:46 AM   #3
Soon2bSubbieowner
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Default Re: Dealer experience.

Quote:
Originally posted by Silver-Bolt
Stopped in at Carr Subaru on Saturday to check out a new STi and make sure I like it. They have 6 on the lot all of them black or blue (no silver). Sales girl takes us to the showroom so I can sit in one. Have a seat, it's pretty nice ($30k Impreza should be) I fit pretty well. She asks if I want to drive it. Sure! She comes back with her "boss" (20year punk a$$ kid). He says no test drives until I buy. I also notice their special dealer adder of $8000 over msrp. So we tell him not paying that much and not buying without a drive. As we walk out he is tailing us talking crap. Took all I had not to turn around and level him. Needless to say I won't be buying from there. Still considering the STi but also looking at other options. Cracks me up no test drives. BMW gave us a new 7 series ($70k) to drive while we waited for our current car to come in. Test drive the new M3 no problem, but can't test a Subaru.

I hope this is not an indicator of what I can expect from Subaru dealers. All they had to do was let me drive it and offer it at msrp and I would had written a check. Greed and stupidity, pure and simple.
im very surprised that with 6 on the lot they arent offering them for MSRP. They will learn. Also Subaru dealers are almost all dicks about test drives. I would have walked out and said "well lets go to the Mitsu dealer."


EDIT.. I just looked HOLY ISH.. I just cant believe they have 6! there...

http://www.carr.subaru.com/en_US/New...Search_1.chtml
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Old 07-21-2003, 09:49 AM   #4
Silver-Bolt
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Default

I went down the street to the Porsche dealer. Test drove a Boxster-S with no problem. Dealer gave me the keys and said enjoy. Salesman didn't even ride along so my wife got to go for a ride too. More money but might consider one.
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Old 07-21-2003, 11:44 AM   #5
emulous
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Same thing happened to me, which is how I ended up buying an EVO. All dealers are different and when it gets down to it, what matters is the service department. When I moved from Atlanta to ME and had a 2.5RS, I had to go to 4 different dealers before I was comfortable with their service department. I agree in not buying from unproffesional/foolish sales people, but there are good one's out there, you just need to search.
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Old 07-21-2003, 01:08 PM   #6
HFTuRbo
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Black w/gunmetal

Arrow dealer experience/test drive thing...

With the WRX being an ordered item in 2001 there wasn't a chance to test drive until the car was bought and driven off of the lot. The same went for the STi this year. Most dealers aren't going to demo a car they know nothing about, or allow test drives of someone else's brand new car.
You did however have a bad experience with the way the salesperson badgered you. So if "Carr" Subaru personnel are morons just go somewhere else and spread the word about the salesman to the manager at the dealer.
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Old 07-21-2003, 03:43 PM   #7
Silver-Bolt
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Nothing frys me more than a sales person jerking me around. The sales transaction is a business deal and should be handled in a professional manner. I have no problem with a dealer making a profit, I expect that. My time is valuable to me. Drive the car, like the car, give me a price, and I write a check. Easy. A little repect goes a long way. I hope this was a unique experience and not the norm. Done ranting, search goes on.
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Old 07-21-2003, 04:01 PM   #8
Jeremy
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The only excuse for their behavior is that they probably get punk kids in there who just want to try it out and have no intention of ever buying. They are trying to protect the cars, but that still doesn't justify it. However, maybe after they were holding six very popular $30,000 cars, they would wake up.

The dealer I bought my RS from in Montana let me drive a new WRX as soon as they had one on the lot. They also sent me out in a brand new Audi S4 for comparison. It was an Avant, but still a worthwhile comparison. Even though I live in South Carolina, I'd seriously consider traveling there to buy an Audi or a Subaru in the future.

A little service goes a long way, but most Subaru dealers don't seem to have gotten that message yet.
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Old 07-21-2003, 06:09 PM   #9
filbert
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I went to the subaru dealer in Evanston (Chicago) in April, before the STi was out. I went in and talked to a guy named Derek about when the STi would arrive and told him I was interested in either the 2004 WRX or the STi. When I asked if i could test drive a 2003 WRX, he eagerly pulled one up and even got me a black wagon which is what I would have wanted. I knew the area well and asked if I could take it on some twisties and stuff and he said sure, so I was driving around pretty fast. He only told me to slow down once, but only after he had grabbed the door a few times without a comment. He fully understood that I wasn't planning to buy at the time and he still let me drive for 30 minutes! So long as the price is right, I will go there when I'm ready to buy.
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Old 07-21-2003, 09:30 PM   #10
Triple S
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Silver on Silver

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If and when you get one, drive it over to that dealership and give the girl a ride, but not him. Show him your sales contract--you know the one that indicates that you paid MSRP. Then simply tell him that underestimating or even discriminating against someone like yourself for looking too young not only leaves him without a commission but looks bad for the dealership especially since we now understand how serious that dealership is about moving its Subarus from the lot. For all he knows, his next boss or customer could be someone just like you. Then tell him that you will send him two friends/customers and that you want him to sell them the STI in the color of their choice for MSRP. Then post it so others can take advantage of it.

If you can succeed, you receive the dancing disco guy and the dancing banana together!!!!



Kevin
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Old 07-21-2003, 10:51 PM   #11
LESLIEx317537
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Java Black Pearl/Gunmetal

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My salespeople have been great to me. I got to drive only a WRX though.

I'm 25 and look 20 so I was sure they were going to be frightened.

Picking up my car tommorrow. Just need to bring my custom plates and my Certified check i got made. Then have them fax Geico a Bill of Sale.

I never have been this excited in a long time. I get the car most likely at sundown or somthing. He he I'll get to test the HID's and the leveling switch in the ride home. And I'll post some pics of the beam pattern of my sisters Lexus IS300 compared to mine at the highest and lowest level. (From that sentence you know I am STi crazy. )
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Old 07-22-2003, 09:29 AM   #12
Silver-Bolt
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The age thing I can almost understand, however I am 38 years old. I drove up in a new BMW and dressed nice. I wear an $8k Rolex and my wife wears about $40k worth of jewelry. Maybe if his head wasn't so far up his butt he might have figured out that we were serious. Oh well their loss. Just do what I can to warn people about that dealer.
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Old 07-22-2003, 10:11 AM   #13
CoOlSlY
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Default

They will learn... Here's a short story...

I opened a computer store at 18, i'm now 29: How people dress shows nothing about if they have money or not... Always treat people nice! A example is when a customer entered the store, waited after everybody left, he was dressed with a t-shirt with holes in it, asked about "the dream machine" of 1992, 9000$ CAN$ (we were selling 14", he wanted the Sony 17"), thought he was just lurking but gave him good service, bought the system... Turned around and asked his father "Would you use a computer if I buy you one?", dad said "Yes", he said "Build him something near 3000$, that should do it"... Using this example for 11 years now... Always threat people nice.

Why I say that? Because I change cars about once every 6 months and some salesman were really ******** sometimes but always found good ones after shopping a bit... Bought my first new Cobra SVT at age 25, first Z06 at age 28, second Z06 this year, A4 3.0 this year also... I look about 23-24... They even let me drive the Z06 with my girlfriend since it's a 2 seaters. If they were sold, I would understand, they're not, they should let you test drive the car. Most people don't buy if they can't try, I'm one of those.

Sylvain
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Old 07-22-2003, 10:29 AM   #14
Jeremy
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A friend of mine once drove an Explorer into an Audi dealership in Denver wearing jeans and a t-shirt. He was going to buy an A6 for his wife, but the salesman was extremely rude. So, he found the manager and told the manager that he would buy that car (pointing at an A6 he had never driven) for cash if the manager would fire the rude salesman. Needless to say, he bought the car and the salesman found a new job (evidently at a Subaru dealership in Oregon )

The moral of my stupid little story is there's always someone over the head of the one who has been rude to you. In your case, probably the owner of the dealership. All you have to do is describe what happened and why you didn't buy from his dealership. There's nothing a car dealer hates than losing an easy sale.
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Old 07-22-2003, 08:46 PM   #15
agent2.8
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928s4,911,BMWZHP

Default

Quote:
Originally posted by Silver-Bolt
The age thing I can almost understand, however I am 38 years old. I drove up in a new BMW and dressed nice. I wear an $8k Rolex and my wife wears about $40k worth of jewelry. Maybe if his head wasn't so far up his butt he might have figured out that we were serious. Oh well their loss. Just do what I can to warn people about that dealer.
Did you also wear a mink coat and does your BWM have curb feelers?
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Old 07-23-2003, 09:44 AM   #16
wolverine
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Black & gold

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Quote:
Originally posted by Silver-Bolt
The age thing I can almost understand, however I am 38 years old. I drove up in a new BMW and dressed nice. I wear an $8k Rolex and my wife wears about $40k worth of jewelry. Maybe if his head wasn't so far up his butt he might have figured out that we were serious. Oh well their loss. Just do what I can to warn people about that dealer.
Maybe that's why he was trying to rip you off... 8k mark-up... nah, it's just another Rolex!
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Old 07-23-2003, 04:04 PM   #17
Silver-Bolt
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Silver/Silver

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Quote:
Did you also wear a mink coat and does your BWM have curb feelers?
Fur coat was home in the closet. No curb feelers. My point was not an attempt to brag. It was to point out that I was ready and willing to pay cash and drive it home. Maybe I should have brought in photos on my ZX-33 Donzi?
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