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Old 05-08-2008, 01:13 PM   #176
dibblejr
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Member Sales Rating: (78)
 
Member#: 94070
Join Date: Aug 2005
Chapter/Region: South East
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PSM

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*UPDATE*

It appears that TEIN and JSC SPeed have communicated and I will not be billed for the repair of the Damper.

Also to top that one off TEIN told me 2 days ago that it would be 2-3 weeks before they could repair the Damper however TEIN just called me and it has been repaired and will be in the mail today.

I hate that all of this had to happen and I really hate the fact that JSC Speed will probably eat the repair cost since it came in the mail drop shipped from TEIN. Hopefully in the end TEIN will let JSC Speed of the hook.

Looks like there will be a happy ending to this problem.

Jay-R
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Old 05-08-2008, 03:59 PM   #177
STiXXX
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Chapter/Region: NESIC
Location: Sebago Lake,ME
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2005 Impreza WRX STi
XXX Black

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Quote:
"Hi,

A refund has been issued to you for the full cost of the lost item, full shipping coast, and an additional $50. I apologize for the log time that it took to have this matter resolved. I apologize for all of this but if you would give us another chance in the future we will more then make it up to you. We can do 20% off web price for your next order ( on the whole order). Also, we have removed this product from our website and no longer offer it because of this instance. If you need to contact me please email or call me."

Thank you,
Rich

JSC Speed Inc.



Now THAT'S good business.
F'ing RIGHT, JSC Speed came through with flying colors, I gotta' say, I'm amazed and pleased, these guys DO care.

Good Deal.
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Old 05-08-2008, 04:24 PM   #178
slo07wrx
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Chapter/Region: NESIC
Location: Ilm, Nc
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2007 Impreza
UGM

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hmmm maybe they did see the thread? hahah power of the internet... haha
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Old 05-08-2008, 07:45 PM   #179
snubie
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Join Date: Jan 2007
Chapter/Region: Tri-State
Location: NJ
Vehicle:
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psm

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Same here. A new set of injectors were sent out today along with a 50 dollar credit. Thanks Rich! Fair resolution to a problem.
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Old 05-15-2008, 09:36 AM   #180
snubie
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psm

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I used my 50 credit towards a turbo wrap kit. It was shipped the day I ordered and on my door step the next day. Kudos to JSC speed!
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Old 05-18-2008, 09:54 AM   #181
Power
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Location: Italy
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White

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Another year is passed buying material from JSCSPEED , and I can say "JSCSPEED THE BEST" !!
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Old 06-21-2008, 01:48 AM   #182
MyOtherRideIsUrMom
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Just got my second order from JscSpeed. Went back because the first order went perfectly, and they are in PA and I am in NY. I can tell you this place has it together. My first order was Cusco Zero2-E and sway bars, I got them the next day. This time it was a fuel pump, and Defi gauges and pod, I also got them the next day. All I can say is i will definately be buying from them again.
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Old 06-22-2008, 01:21 PM   #183
CGuerra54
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WRB

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I didn't know there was a thread for JSC.

In March I ordered a downpipe and I recieved it two days later. Awesome shipping.. Looking to order an up-pipe from them again.
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Old 06-23-2008, 06:28 PM   #184
25rsti
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Location: Haverhill, MA
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3 turbos &n NA
@DBlockSTi

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My friend has an evo 8 and has ordered from jsc speed quite a few times and i just placed my 2nd order with them. Ships fast packaged nicely and friendly customer service. Rich was a ton of help for me and has great prices. I give them 4 thumbs up! 2 from my friend and 2 from me
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Old 06-23-2008, 07:22 PM   #185
hybooststi
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Location: NOVA
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0000 Faster than you
STI/EVO

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Ive delt with them on multiple times, I have my own business and i order alot through them, I usually only deal with one person to keep it simple but i do that with ever company. fast shipping and alonst always have what you need in stock. 2 thumbs up!

K.C.
Immortal Customs
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Old 07-17-2008, 12:30 PM   #186
YANG_STI
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I don't
have a car

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Very great vendor to do business with and be their business as well. Talked to Mark about pricematch and I got the pricematch. Shipping for past parts were fast; I'll see how long this one takes. I'm satisfied.

Last edited by YANG_STI; 07-31-2008 at 04:50 AM.
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Old 07-31-2008, 04:49 AM   #187
YANG_STI
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I don't
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Awesome work with them. Especially Mark, for being a huge help. Price matching was a breeze. Got the items shipped accordingly and nothing was missing or wrong. Highly recommend them. I got most of my stuff from them at a low low price.
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Old 08-05-2008, 04:49 AM   #188
oburgslim
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Join Date: Sep 2006
Chapter/Region: MAIC
Location: Harrisburg, Pa
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2002 wrb wrx-sold
06 SGM STi

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Got a quote for some enkei wheels sent to my zip and called a week later to order wheels for quoted price. After going through the paper work Rich realized that i was a Pa resident and he didn't add the sales tax with my quoted price that was given a week ago.But not really a big deal to me i was a little upset but didn't make a fuss about it. After completing the order i received a pm from JSCspeed and it was rich stating that he will honor the quoted price that was given to me,i was shocked cause i already agreed to the new price.

I ordered from JSCspeed before and never had a problem with receiving the right stuff in a timely manner.So im sure this purchase should go well even though we had some issues with payment but that was resolved.

Thanks Rich and JSCspeed staff.
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Old 08-10-2008, 07:50 PM   #189
brandonl
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track rat black

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Another HUGE thumbs up for JSC Speed. I have been dealing with JSC for years on several projects (not just subaru) and have received nothing but superb customer service and hands down the best pricing available all from a legit brick and mortar business with inventory. Great support, great prices, very fast shipping and quick communication, you cant go wrong.

Brandon
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Old 09-05-2008, 06:17 PM   #190
the suicidal eggroll
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2012 WRX

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Very good retailer for me (my 2nd favorite behind Turn In Concepts)

I've ordered many things, from headers to braces to turbos to spark plugs. Everything has shipped promptly and showed up as ordered, with ONE exception. Recently I ordered a Turbo XS rotated intake kit (WS-RM-INTAKE), and received the non-rotated version (WS-INTAKE). Easy mistake to make, I sent them an email about it and they immedately sent me the correct intake with a shipping label to return the wrong one.

When I ordered my turbo, the website showed the .82 A/R housing was out of stock and the .63 A/R housing was in stock. I had actually preferred the .82 A/R, but settled on the .63 since it was listed as in stock. They called me a few hours after ordering the .63 A/R to tell me that there was an error on the website, the .63 was out of stock but the .82 was in. I had them switch the order and it was shipped out by the end of the day.

Knowledgable staff, good selection, good prices, and good customer service
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Old 09-10-2008, 09:40 PM   #191
Steve Nastoff
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Location: South Central Pennsylvania
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Midnight Black Pearl

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I've used JSC on several occasions and have never been disappointed. I highly recommend JSC.
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Old 09-20-2008, 12:21 AM   #192
MyOtherRideIsUrMom
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Location: NYC/WV
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2014 Outback LTD ISM

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I just received my (at least) 5th order from JSC. It was shipped in 1 day, simply awesome. Definately not my last time ordering from them.
Thanks!
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Old 10-01-2008, 11:48 PM   #193
caracer22
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Location: Lancaster, CA.
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STG 2

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two order and both went well the second order was lagging cuz they had to have my part drop shipped from another supply warehouse, they over nighted it and had it the next day...

Very good service, and friendly employees
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Old 10-03-2008, 12:26 PM   #194
mongoosaroo
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Chapter/Region: SCIC
Location: south bay
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2002 psm now w/ 2.5
jesus tuned my hot rod

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Glad I Spotted This Thread. Great Company, Great Customer Service. I Ordered A Boost Controller And Turbo Inlet For A Friend, Got The Boost Controller In 2 Days!!! My Friend Already Picked Up The Inlet Hose So I Returned It To Jsc Speed, No Problems Very Helpful Had My Refund Back In Like 20 Minutes Back To My Accnt!! Definetly Using Them Again.
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Old 11-16-2008, 08:40 PM   #195
colorado_sport
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Location: Hubert NC
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07 ImprezaWRX

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+1 for jscspeed no problems. Timely delivery.
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Old 11-20-2008, 03:56 PM   #196
luvless2620
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I believe the reason why they are slow at shipping is because they supply performance parts for 9 makes and about 24 different models.

*Their prices when compared to other competitive vendors is always fair and sometimes a tab bit cheaper. Thus resulting to Speed Demons across the world ordering from them which explains why most of their products are always on back order status.

*Another thing about them is that their customer service is always courteous and polite which is a HUGE PLUS+++ in my book.

All in all, half of my stuff I got for my subie is from them. Light'em up!
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Old 11-21-2008, 08:56 AM   #197
csmithwrx'05
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Location: Miami, FL
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'05 WRX Hybrid
EJ257 w/Blouch 18G 8cm^2

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I been dealing with JSC Speed for over 2 years. Never had a problem. Exceptional customer service, timely delivery, and great communication.

Top Notch Vendor.
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Old 12-11-2008, 03:44 PM   #198
xX2005wrx2LXx
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1 up for jsc.. delt with them a few times with no problems..
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Old 01-07-2009, 04:19 PM   #199
Gfunk720
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Chapter/Region: Tri-State
Location: You can find me in the 203
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E92 BMW M3
2011 VW TDI Wagon

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Another successful order from JSCspeed. I have ordered many things from them before, and they never let me down...

Sent payment for my current order on Monday during the day, got home today(wed.) and it was on my doorstep!

Thanks JSC!
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Old 05-21-2011, 12:35 AM   #200
MyOtherRideIsUrMom
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2014 Outback LTD ISM

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Ordered again from jscspeed. It's great to know that even though they moved, they kept the great service. This time I ordered just over $2000 worth of stuff. I am doing a lot of car work this weekend and couldnt wait for special order parts, jsc hooked me up. Placed order on phone, asked a bunch of questions, and before the day was done, I had my tracking numbers. I love companies like this that have things together and know what they're doing.
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