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Old 08-12-2003, 03:38 PM   #1
iloveturbos
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Default just got towed by 2 wheels... any reputable tranny shops?

so the SF DPT decides to tow my car, and they nicely did it from the back, hauling my pride and joy on 2 wheels. i have yet to pick up the car yet (still stuck at work) but be rest assured i will file some sort of complaint. just doing some research right now...any reputable tranny shops?
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Old 08-12-2003, 03:39 PM   #2
HighWayDrifter
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shouldnt you be asking for a lawyer instead? I would sue the **** out of them? can they not read the AWD sticker in the back window?
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Old 08-12-2003, 03:45 PM   #3
OneManArmy
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have a dealership do it.

Warrantied and they know what they are doing.

Besides...not gonna be your money paying for it.
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Old 08-12-2003, 04:04 PM   #4
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Woah, woah, woah.. was your center differential totally smoking?

I was one of the unfortunates who had my car towed at Rim of the World. Somebody said they saw a red GC8 being towed by two wheels and I thought it was mine.. but it ended up not being mine.. if it was mine though...... you better betcha the city of Palmdale would be paying for a brand new tranny and differentials.
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Old 08-12-2003, 04:05 PM   #5
Doughboy
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i'm not very knowledgable about this...what kind of damage does towing it by 2 wheels do?

sorry to hear about your car, dude.
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Old 08-12-2003, 04:11 PM   #6
ldivinag
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Quote:
Originally posted by Doughboy
i'm not very knowledgable about this...what kind of damage does towing it by 2 wheels do?

sorry to hear about your car, dude.
remember, AWD means all 4 wheels spinning at the same time. so when you lift 2 of them and tow just on the front or the rear, the other 2 wheels will wanna spin. but since they are locked up the dolly (of the tow truck) or the lifting mechanism, something has to give...

unlike a part time 4wd where you can shift into and out of 4wd, the AWD systems are virtually connected as one.

that's why when towing, ask for FLAT BED!!!!!!! period.

you can flat tow the car (all 4 wheels on the ground) for like a short distance. problem is there is no lubrication being thrown around (in the diffs or tranny) when you flat tow and you migh end up ruining some seals. hence the short distance. RTFM to be sure on what SOA recommends...
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Old 08-12-2003, 04:36 PM   #7
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i take it that it is the duty of the tow truck driver to be able to differentiate an AWD from a FWD/RWD vehicle? is this type of lawsuit commonplace? i want to know if there is some sort of due diligence clause here...
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Old 08-12-2003, 04:51 PM   #8
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Quote:
Originally posted by Doughboy
i take it that it is the duty of the tow truck driver to be able to differentiate an AWD from a FWD/RWD vehicle? is this type of lawsuit commonplace? i want to know if there is some sort of due diligence clause here...
Yup it is their responsibility, that's why the AWD sticker is in the back window. I'd wager you'd win if you sued them. They're supposed to know their stuff.
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Old 08-12-2003, 05:08 PM   #9
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just got back. here's the deal: they towed it for "half a block" until they realized it was an AWD, then called up a special truck after that. it wasnt on a flatbed, though, nor did they pull the whole car. the driver was speaking a lot of broken english, but what i got out of it was that they put something under all 4 wheels and put some dolley wheels under it? does that sound right? i have no idea what he is talking about... never seen a car towed in that fashion.

i drove the car home...everything seems normal. no sounds or weird effects, except he left a big scratch on the front bumper.
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Old 08-12-2003, 05:17 PM   #10
dRu18
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when i got in my accident, they wanted to tow my car on 2 wheels becaues it was only "2 blocks away" but i insisted on a flat bed.. instead they put my rear wheels on some kind of roller thing so my car wasn't on the ground at all and it worked out fine.

-dru
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Old 08-12-2003, 05:23 PM   #11
OneManArmy
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I would not trust them.


They should have to pay for any damage to your vehicle while in their posession. Including that scratch.

Have your car looked over. any an all service dollars should go to them and any repairs needed.

it is likely that they towed it all the way there and someone said something and they came up with that story.

What special tow truck? See what I mean.
They don't want to pay for anything so they will say whatever they can and communicate as poorly as they can.
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Old 08-12-2003, 06:54 PM   #12
kgb4187
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I think the tow truck drivers get some training involving Subarus. When I had my 91 Legacy wagon towed I forgot to mention that it was just FWD. After it was hooked up and we were on our way, he said "Good thing it isnt AWD, otherwise we'd have to put it on a dolly" (I think he said dolly or something along those lines, I was too distraced). It doesnt say FWD on it anywhere, so he had to look under to see that. Definatly make them pay for any damages/inspections necessary. I saw the "dolly" they use, its on the back of all non-flatbed tow trucks. If you ever watched Trucks on TNN, its basically the same thing they use under the tires to push the trucks around the shop. Check out all the trucks their using to make sure they have them. Its like a metal square with wheels on the bottom.
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Old 08-12-2003, 07:40 PM   #13
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Ya...2 wheels in the air (and locked) with 2 on the ground = VERY VERY bad

2 wheels in the air with 2 wheels on dolley's....thats ok if nothing else is avaliable.

All 4 wheels on the ground is last resort

Flatbed is the best.



Tho...what about putting the car in neutral, leaving 2 wheels on teh ground, and having the other 2 in the air, but not locked (so they can rotate freely)? Im guessing its not much better than 2 wheels on the ground and the other 2 locked.
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Old 08-12-2003, 08:35 PM   #14
ldivinag
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Quote:
Originally posted by DDMan




Tho...what about putting the car in neutral, leaving 2 wheels on teh ground, and having the other 2 in the air, but not locked (so they can rotate freely)? Im guessing its not much better than 2 wheels on the ground and the other 2 locked.
yes. this is the LAST resort though, IMO.

who know what might get caught while in the air.

remember, if you call AAA or you are paying for towing, insist on a FLAT BED!!!!!!!!

if you are towed when you dont know it, you better asked if they flat towed or flat bedded it.

otherwise, you talk to their boss or lawyers...
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Old 08-12-2003, 09:34 PM   #15
iloveturbos
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ok, i just verified with them that they towed it on 2 wheels for "just a few feet" until they remembered it was an AWD (hopefully, it wasnt some grinding tranny noise that made them 'remember'). then they lifted the front side and put the back side on a dolly.

so far, ive been driving on it w/ no problems, but i dont want the tranny sh****** on me somewhere on the road.

they also scratched the front of my baby's face, too.
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Old 08-12-2003, 10:03 PM   #16
DDMan
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Alright....

1. Get an estimate on the scratch....they should pay for that.

2. Take it to Subaru, and have them double check the tranny. Then get the tow company to put it in writing that the car was driven for "a few feet" with 2 wheels locked and t wheels moving. Have the drivetrain checked out by Subaru, and make them pay for it. If Subaru says its ok...then drop it.

If anything is wrong....its their ass.
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Old 08-12-2003, 10:15 PM   #17
Javabean2
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Quote:
Originally posted by iloveturbos
ok, i just verified with them that they towed it on 2 wheels for "just a few feet" until they remembered it was an AWD (hopefully, it wasnt some grinding tranny noise that made them 'remember'). then they lifted the front side and put the back side on a dolly.

so far, ive been driving on it w/ no problems, but i dont want the tranny sh****** on me somewhere on the road.

they also scratched the front of my baby's face, too.
OK, you seem like you're pretty laid back about this as far as things go, but a lot of other people here (myself included) would be worried.

First you said that they said they towed it on 2 wheels? Then it was just a couple of blocks? Now it's just a couple of feet? Their testimony is changing, I would insist that they pay for a dealer service inspection and any resulting damages. Just driving it around and saying "everything seems fine" isn't going to mean anything if something falls out of your tranny 3 days from now.

Also, see what it will take for them to pay for the scratch. They'll have insurnace to cover it.

Good luck.
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Old 08-12-2003, 11:29 PM   #18
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scratches are the LAST thing on my mind now.

UPDATE:

driving home (about a 20-mile ride), my tranny made its first noise ever. 1/2-way pressing the clutch pedal, grinding noises. not when i fully depress it, however, but only around 1/2-way, while the car is moving, and in gear.

im taking it to the dealer tomorrow to diagnose, and while on the way there, i'll be on the phone with City-Tow, the people who handle the DPT's towing.

actually, theyre open 24hrs. i should call now.... what should i mention? any suggestions would help, i just dont want to hold out on crucial info.
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Old 08-13-2003, 01:42 AM   #19
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Quote:
Originally posted by iloveturbos
ok, i just verified with them that they towed it on 2 wheels for "just a few feet" until they remembered it was an AWD (hopefully, it wasnt some grinding tranny noise that made them 'remember'). then they lifted the front side and put the back side on a dolly.

so far, ive been driving on it w/ no problems, but i dont want the tranny sh****** on me somewhere on the road.

they also scratched the front of my baby's face, too.
Have them put that in writing!! That way if something goes wrong you are covered. Hopefully.

-freddie
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Old 08-13-2003, 02:59 AM   #20
ldivinag
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Quote:
Originally posted by iloveturbos
ok, i just verified with them that they towed it on 2 wheels for "just a few feet" until they remembered it was an AWD (hopefully, it wasnt some grinding tranny noise that made them 'remember'). then they lifted the front side and put the back side on a dolly.

so far, ive been driving on it w/ no problems, but i dont want the tranny sh****** on me somewhere on the road.

they also scratched the front of my baby's face, too.
even a few inches can do damage.

have them drain the diff and tranny fluid and see if any metal is present.

there used to be a thread somewhere on nasioc that some dude printed up some DO NOT 2 WHEEL TOW that you can place on the windshield...

good luck. save everything in writing in case this goes to court.
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Old 08-13-2003, 09:15 AM   #21
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City-Tow has a BAD reputation. IMO, you can't be laid back at all about this. You're going to need to document everything, try to get all communication in writing, and get on their case right away. Good luck!
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Old 08-13-2003, 01:18 PM   #22
iloveturbos
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here's what i found out:

City Tow hires subcontractors who "honestly, dont like to cooperate". They also like to do the inspection themselves (gee, i wonder why). I have already filed a claim with City Tow. They pretty much said if they pulled it on a dolly, then it is not their fault. *** is this? A technician has to prove to me and the tow truck company that it is indeed their fault..THEN they would pay for everything. I want the dealer to inspect it, but it's already $100 just to inspect, and pretty much, this all comes out of my pocket unless it is proved that City Tow is indeed at fault.

Suggestions? Thanks for all the help so far.
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Old 08-13-2003, 01:39 PM   #23
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$100 is a good price for peace of mind. Its already making noise, so something isnt right. Tell the manager at the Subaru dealership that your car got towed by the cops (why was it towed anyway?) on 2 wheels for who knows how long. Try to get him on your side so he takes a little closer inspection. This way your just out 100 now, instead of alot later on incase something is wrong.
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Old 08-13-2003, 01:45 PM   #24
98kPa
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Um why has now one mentioned going to your insurance company? Call up your insurance company and let them fight this for you.

Am I totally offbase here?


[Edited for update] So I got curious and called my car insurance, Geico. The rep I spoke to wasn't sure if this would be covered under comprehensive coverage or (which I chose to have as extra) mechanical breakdown insurance. After researching the issue he told me that it was actually covered under comprehensive insurance (i.e. collision). You'd pay your decutable. It'd get fixed. The insurance company would go after the towing company and eventually you'd get your deductable back.

Call your insurance company.

jason

Last edited by 98kPa; 08-13-2003 at 02:07 PM.
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Old 08-13-2003, 01:58 PM   #25
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BS -- dont pay for anything. They will pay for both the inspection and following repairs, as well as the scratch. As far as body works go, insurance companies cannot require you to get it fixed at a specific place. Take it to your place of choice, and just make the guy pay the estimate amount.

For the tranny, If you do want this settled immediately, paying out of pocket is probably your only choice, but is inherently wrong. They did something to yor car and they are responsible.

1. Get it in writing that they towed it on 2 wheels (forget trying to document how far).
2 Tell them to give you proof in writing that they called another truck in (they have logs of who is called out and when).
3. Ask SOA to send you a letter saying towing on 2 wheels is a NO-NO and can result in mechanical failure/catastrophic doom.
4. Look in your user's manual for towing instructions. Rub it in the guy's face and ask him if he knows how to read out loud. Make him recite the sentence out loud that says "Only a dumbass tows AWD cars on 2 wheels"
5. If you do decide to pay for inspections out of pocket, save all documents and receipts that clearly state the damage done.

Tell the manager you are filing a claim with small claims court and watch him poop his pants. And if he doesn't agree to get an inspection done, just go set up a court date.

These companies try to wear you out. Most people give up after a few days. Stick it on them and you'll get the money and you'll get the respect MMASSHHHIMOTOOOO ZX!

Sorry to hear about it, if its any consellation the last time I had a car on a flatbed (with my ex-ex car, not the scoob) the guy forgot to lock the rear down and it went flying forward into the metal guard of the flatbed, resulting in a whole front-end repaint/repair.
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