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Old 08-27-2003, 09:00 PM   #1
Mean
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Join Date: Nov 2001
Location: Northern VA
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2002 Impreza WRX
Sedona Red Pearl

Default Warranty vs Customer Pay Labor Time

I read the latest rear wheel bearing replacement service bulletin from Subaru in which they are to use a new tool which pulls the bearing out without removal of the hub. It says clearly that the labor time is to be 0.8 hours for one side and 1.5 hours for both sides. But the dealer claims that the actual time it takes to do the job is 2 hours. They said it is typical for the warranty time to be less than half what it actually takes.

Is Manassas Subaru full of it?

Never mind that they came up with a grand total of $300 or so to do the job. Even if labor is 2 hours, the parts only cost $80.

Gene
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Old 08-27-2003, 09:49 PM   #2
thng
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I used to work for a dealer. Warranty labor rate is always less than shop rate. That's the deal the dealership makes with whoever's name is on the building be it subaru, toyota, etc.

Dealerships are always looking for ways to avoid warranty work because it pays less. If they are forced into doing warranty work they always give the work to the least experienced guy in the shop because he will have the lowest hourly wage and the least loss to the dealership. You, as the consumer, will always get screwed one way or another.
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Old 08-28-2003, 05:32 AM   #3
SidneyWRX
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The labor rate at the suabru dealer down the street from me is $70/hr. It's nuts. I'll do any work on my car or take it to my friend's and we'll both do it. screw the dealer's
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Old 08-28-2003, 10:46 AM   #4
TimStevens
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what's this new tool they're using?
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Old 08-28-2003, 10:29 PM   #5
Mean
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Quote:
Originally posted by TimStevens
what's this new tool they're using?
Here's the link:

http://www.endwrench.com/pages/current.html

It can be seen in the pictures.

I have a friend with a press. I think I will buy the parts again and give it another try myself. It's only $80 in parts and, with air impact tools, I can take off the hub is less than an hour.

Gene
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Old 08-29-2003, 12:53 PM   #6
BAN SUVS
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very STi'd

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Quote:
Originally posted by SidneyWRX
The labor rate at the suabru dealer down the street from me is $70/hr. It's nuts. I'll do any work on my car or take it to my friend's and we'll both do it. screw the dealer's
That's actually extremely good for dealer labor. Around here it's usually $90-105 an hour. But I would still do as much of your own work as possible.

Oh, and if they won't do the work for what the Subaru book says it should take, go somewhere else. They're just trying to jack up your bill.
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Old 08-29-2003, 01:47 PM   #7
SidneyWRX
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I'll never take my car to the dealer! Don't care what is wrong with my car.
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Old 08-29-2003, 08:55 PM   #8
thng
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Quote:
Originally posted by SidneyWRX
I'll never take my car to the dealer! Don't care what is wrong with my car.
Here here. I'll drink to that or I'll find something to drink to that.
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