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Old 09-16-2003, 09:49 AM   #1
kitbar
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Default Car shop scratched my new Rota SDRs while mounting tires

Damn it, they put scratchs all along the outside rim. That thing that presses the tire onto the rim scratched it.

Was there any way for me to have these tires mounted without getting the outside lip of my rim scratch? Should I have gone to a better shop, perhaps there is equipment that can mount tires without scratching?

man I'm so pissed. At least it's not expensive rims and it's only on the outside top part of the rims. damn I'm also worried about the clear coat falling off because of thsi crap too.

any advise?
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Old 09-16-2003, 10:33 AM   #2
ludecrous
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talk to the manager at the shop, be polite, explain your concern and ask him if there is anythink he can do to help you.
It's his job to ensure you are happy and a repeat customer, so it's in his interest for him to help you out. Just be calm about the situation and it will get you a long way.
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Old 09-16-2003, 10:46 AM   #3
kitbar
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I really doubt they'd do anything. Just a small little shop.

My concern is, coudl I have taken it to a Lexus dealership or something and they could have mounted it without scratching with some nicer equipment?
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Old 09-16-2003, 10:57 AM   #4
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I think with care they can do it correct without scratching at any tire shop.
hey what's done is done, but at least you can go talk to the man, you never know it may come out in your favour.
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Old 09-16-2003, 11:17 AM   #5
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there are 2 common types of tire machines....one touches that outer part of the rim as is slides the tire on , it is a cheaper and faster machine to use, so small shops will use them only (these are fine for factory steel wheels w/ hub caps)

any good shop has a machine that does not touch the outer rim at all, if done correctly and not in a hurry they will not scratch a wheel

I would demand that the shop pay for your wheel.
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Old 09-16-2003, 11:21 AM   #6
kitbar
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ok I called them up. I asked for the manager and it was the guy who mounted my tires.

He said there was no way to mount those tires without scratching the rims. He said it was the tires that scratched the rim and not the mounting machine. I asked what I could do about the clear coat that got scratched off and he said just keep waxing the rim.

what do you guys think about this?
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Old 09-16-2003, 11:28 AM   #7
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I really think you should have spoke to him face to face, as normally conversations will go further, but anyhow...how bad are the scratches ?
also I don't see how the tire could scratch the rim, but I am no expert on the details. - anyone?
I have had a lot of tires mounted and always told them to toake care of the rim, never had a problem and i've been to some shady tire places with hoopdy looking equipment.
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Old 09-16-2003, 11:30 AM   #8
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if the scratches are minor and they have not removed any color so to speak, you could try some rubbing compound to reduce the visibility of the scratch. There is a company who sells clear coat for wheels but this is risky, because polyurethanes tendd to have a yellowish hue that might not match what is already on your rim.
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Old 09-16-2003, 01:15 PM   #9
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the scratchs are white. I thick it took the clear coat and a layer of paint off

So should I ask them to pay for the rims?
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Old 09-16-2003, 01:24 PM   #10
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first I would get some more expert opinion, ask another wheel shop if the tire could actually scratch the rim, get some more input from this website, e mail someone at tirerack etc ...tell them the situation.
Then go in and talk face to face with the manager and ask him/her how they can help resolve the problem and that you feel unsatisfied about the work they performed. If you go and talk face to face it will show them you are serious and not just some kid with an axe to grind.
They may try to fix your wheels, or refund the mounting costs or get you some new rims. Hold all options open, work with the manager, fair is the name of the game, if you don't think things are fair then explain why and see what happens.
If nothing comes out of it and you still feel strongly about the poor quality / lack of help, then you could file a compaint with the BBB.

- james
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Old 09-16-2003, 04:47 PM   #11
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a new tire w/ a good sidewall would not take the clear coat off, unless it was mounted by a chump!! on a chump machine!!

go down and have a look at the equipment he used and explain why/how the tire could have caused such damage to the rim, make him walk you through step by step. If he used a machine that uses a large metal bar w/ a slot in the middle that spins around a hub in the center w/ the metal bar sliding ON the rim while pushing the tire on (I beleive the machine is called a 4/40)
Then that is the wrong machine for aluminum wheels. (these are the most common types of machine)

there is a better machine designed to avoid this that any descent shop should have (I beleive it's called a euro machine) nothing touches the outer part of the rim and it's clamped from the bottom. The only thing touching the rim is the tire and you lube up real good and push down hard on the sidewall so it doesn't bind and mounts smoothly.
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Old 09-16-2003, 05:29 PM   #12
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yah he used the metal bar that spins around the outside of the rim and presses the tire on. He said the bar never touchs the rim but the rim is scratched rigth where the bar is on the rim.

damn it, the scratches are only on the outside of the rim facing the tires, I will prob just let it go. Don't want to start trouble. and the rims weren't expensive. I'm just pissed. I'll keep em waxed to protect them.
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Old 09-17-2003, 10:56 AM   #13
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Quote:
Originally posted by kitbar
yah he used the metal bar that spins around the outside of the rim and presses the tire on. He said the bar never touchs the rim but the rim is scratched rigth where the bar is on the rim.

that's what I figured, just go to a quality shop next time and try and go to the same place every to kinda make "friends" w/ them and people respect your stuff much more
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Old 09-18-2003, 01:25 AM   #14
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Default Re: Car shop scratched my new Rota SDRs while mounting tires

Quote:
Originally posted by kitbar
Damn it, they put scratchs all along the outside rim. That thing that presses the tire onto the rim scratched it.

Was there any way for me to have these tires mounted without getting the outside lip of my rim scratch? Should I have gone to a better shop, perhaps there is equipment that can mount tires without scratching?

man I'm so pissed. At least it's not expensive rims and it's only on the outside top part of the rims. damn I'm also worried about the clear coat falling off because of thsi crap too.

any advise?
I had a shop scratch all 4 of my BBS RCs on my old A6. I confronted the shop owner, he offered to respray them. I told him this was not acceptable and I expected new wheels. Luckily he was a stand up guy and bought me 4 new wheels.

-st
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Old 09-18-2003, 04:58 AM   #15
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I am just curious what shop you took it to. I had trends do mine and it took the guy like 15 minutes to have 2 of them pulled off flipped over, mounted and balanced. My wheels are still perfect as well. Everywhere else in town told me they wouldn't even touch them. Also would you be up for some racing next weekend?
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Old 09-18-2003, 08:29 PM   #16
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seems to be alot of this going on here lately. I have posted the same type of story and the shop is paying for a powdercoating job on all 4. I would have demanded a new set of wheels and still may do it if the powdercoating isn't to my liking. Unlike yourself, my wheels are the 17" B4's in titanium and they cost me twice that of a set of rota's. I have been without them for nearly a month and the old stockers are starting to get to me.
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Old 09-19-2003, 01:00 PM   #17
JonnySubaru
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Post pics... let's see 'em.

I have SDRs and Americas Tire did a perfect job- 0 scratches.

I don't really like Americas Tire but I used them knowing they'd buy me new wheels if they scratched one.
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