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Old 06-26-2007, 08:21 PM   #126
The Deliverator
Scooby Specialist
Member Sales Rating: (18)
 
Member#: 42376
Join Date: Aug 2003
Chapter/Region: Tri-State
Location: Buffalo
Vehicle:
2006 92x Aero
Midnight Black Metallic

Default

For Nick just going way out of his way to ensure that I get my flange in time for my Friday downpipe build appointment...

RSD gets another
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Old 06-28-2007, 01:48 PM   #127
Privates NHand
Scooby Newbie
Member Sales Rating: (9)
 
Member#: 97327
Join Date: Sep 2005
Chapter/Region: RMIC
Location: Murray, UT
Vehicle:
2007 Toyota FJ
Silver

Default

+1 more point for them getting me my Stoptech rotor faster than I expected!
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Old 07-14-2007, 01:20 AM   #128
05redrex
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Member Sales Rating: (1)
 
Member#: 86665
Join Date: May 2005
Chapter/Region: TXIC
Location: Frisco, TX
Vehicle:
2005 WRX SRR 2.5/20g
2010 FXT SWP Cobb Stg2+

Default

Every time I order from RallySportDirect, I'm impressed... fast, professional and reliable. They put the other places I've ordered from to shame.

Thank you!
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Old 08-03-2007, 03:57 AM   #129
alex.rides.bikes
Scooby Newbie
Member Sales Rating: (5)
 
Member#: 151816
Join Date: Jun 2007
Chapter/Region: SCIC
Location: Oak Park, Ca
Vehicle:
'05 STI

Default :)

very happy, got the original order really quickly, then ups broke something while shipping and Rallysport got a replacement sent out really fast! Will def. order from again!
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Old 08-04-2007, 12:21 AM   #130
yosemitemtb
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 23437
Join Date: Aug 2002
Chapter/Region: BAIC
Location: Yosemite
Vehicle:
'02 WRX Wagon
WR Blue Pearl

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Old 08-04-2007, 05:21 AM   #131
prometheum
Scooby Specialist
Member Sales Rating: (24)
 
Member#: 92003
Join Date: Jul 2005
Chapter/Region: International
Location: Tatooine
Vehicle:
04 bicycle!

Default

dear rallysport direct:

does it really cost $52 to ship a 2.5lbs box to alaska?
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Old 08-06-2007, 12:46 PM   #132
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Hi,

The reason for the freight is simple. When we send out items we package them properly, so even if the freight company drops the package the items will still survive. Also all of our packages are insured, so if anything does brake we can get you out a new part ASAP.
This all adds up quickly.
Also another huge thing, is the size of the item. Lips for example are light, but due to there size, shipping is very expensive.
There are many factors that determine, shipping rates.

Kirill
RallySportDirect.com
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Old 08-08-2007, 06:26 AM   #133
prometheum
Scooby Specialist
Member Sales Rating: (24)
 
Member#: 92003
Join Date: Jul 2005
Chapter/Region: International
Location: Tatooine
Vehicle:
04 bicycle!

Default

have you ever thought about switching to the post office?

http://postcalc.usps.gov/MailService...84065&DZ=99506

its significantly cheaper to ship priority mail...i go to your website a lot, this is the first time i've ever bought anything from your site because the site i normally buy from doesn't carry some of the parts i ordered...but they ship though USPS and it gets here 2-3 days and shipping through them is always the reason i buy from them rather than from you guys. in any case i can't say i was happy to buy from you because of the exorbitant cost of shipping, but i would be more apt to buy from you if i lived in the continental US or shipping were more reasonable.

look how active the AKIC chapter is!
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Old 08-08-2007, 06:21 PM   #134
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

I understand that shipping does get pricey, but that is the reason why we offer FREE freight to customers in the continental USA if there order is over 200.00.

The reason we do not deal with USPS is the simple fact that there office is 20min, away. And with the quantity of packages that we send, and the size, the time it would take us to deliver every package there would only add to the price of the handling part of S&H.

Please feel free to PM me if you have any further questions about this subject.

Thanks
Kirill
RallySportDirect.com
801-748-4910 ext 1006
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Old 08-09-2007, 07:05 AM   #135
prometheum
Scooby Specialist
Member Sales Rating: (24)
 
Member#: 92003
Join Date: Jul 2005
Chapter/Region: International
Location: Tatooine
Vehicle:
04 bicycle!

Default

i'm just saying you're missing out on a lot of good business with the pricey shipping to alaska...USPS would come by and pick up packages where i used to work
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Old 09-04-2007, 11:54 AM   #136
Propoolplayr
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 157248
Join Date: Aug 2007
Chapter/Region: TXIC
Location: San Antonio
Vehicle:
2006 STi (Stage II)
Blue

Default Great experience with rallysportdirect.com

I've used them twice now and have to say they definitely follow through on the customer service side of things. My orders have both shipped with tracking numbers e-mailed promptly. No issues with the parts, they arrive as described and are of high quality. I've even dealth with them via phone and e-mail and am always pleased with the experience. Keep up the great work guys!

5 of 5 bananas!

Stefan
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Old 09-04-2007, 01:10 PM   #137
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Thanks for the kind words

We treat you guys the same way we would want to get treated

Thanks
Kirill
RallySportDirect.com
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Old 09-07-2007, 01:53 PM   #138
MeetMrGlock
Scooby Specialist
Member Sales Rating: (1)
 
Member#: 50885
Join Date: Dec 2003
Chapter/Region: Tri-State
Location: Neanderthal Racing
Vehicle:
04 CUTN EDG STi
neanderthal blackout

Default

my seibon cf trunk lid i sourced through nick at rallysportdirect was defective. seibon's customer service was even more defective than the product. the only thing that saved the day was nick at rallysportdirect taking care of the heavy lifting. thank god, because those a-holes at seibon wouldn't even return a phone call.

problem solved. nick just ordered me a varis.
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Old 09-07-2007, 04:45 PM   #139
sajohnson
Scooby Specialist
Member Sales Rating: (0)
 
Member#: 6140
Join Date: Apr 2001
Chapter/Region: MAIC
Location: Middletown, MD, USA
Vehicle:
2002 WRX 5MT Sedan
WR Blue. Cobb Stage 2

Default Customer Service Matters

Sooner or later more businesses are going to realize what the folks at RSD already know -- that treating customers as if they were friends (instead of enemies) is the best way to build a business.

When I was 12 years old, my mom bought a dog boarding kennel. She was a teacher -- a very intelligent woman but knew very little about dog kennels and had never run a business. What she did know was how to treat people right. We didn't advertise much -- word of mouth got us all the business we could handle.

So many businesses these days are hyper-focused on getting the customers' money -- this month's or this quarter's profit, rather than long-term success.

Sure, there are customers who will take advantage ('buy to rent', lie about cause of damage, etc) but that is no reason to treat everyone like dirt.

Even many so-called 'progressive' companies seem to have been infected by the 'customer is the enemy' virus. I recently purchased my first Apple computer, a MacBook. I use my cell phone as a modem when I'm at work and have been doing so for years. When I attempted to do this with the MacBook, it either wouldn't connect, or would only stay connected for a minute or two. The strange thing was, the MacBook 'saw' my Sprint CDMA cell phone (it was listed along with any other devices connected to it via USB ports) and it was included in the list of approved or compatible modems in Apple's OS X. I called Apple's famed tech support 3 times but they couldn't help me (and couldn't connect me with anyone who could). Even my brother who has had his own computer consulting business for 20 years (and works in the computer lab at a major university) couldn't get it to work reliably. After a couple weeks I reluctantly decided that I had to return the MacBook because not being able to get online when I'm at work is a huge drawback (we don't have outside lines or any other way to connect to the 'Net). That's when Apple showed their true colors. First they tried to play the 'gotcha' game -- they refused to allow me to return it because it had been "modified". You might think that sounds reasonable, but the 'modification' was an extra GB of RAM that _they_ installed! It's not as if I ordered it with a Russian keyboard or something. Then, the rep said that he'd graciously waive that rule and pay the return shipping -- but there would be a 10% restocking fee! Finally, after much back and forth, he grudgingly agreed not to charge the 10% restocking fee but before we hung up he said he was withdrawing his 'free shipping' offer. I thought that was petty, but at that point I'd been on the phone with them (he and one other rep) for about an hour and just wanted to be done with it. I'm not saying I'll _never_ buy another Apple product, but I'm a lot less inclined to after that experience.

Sorry for the long tale of woe, but I think it illustrates my point and emphasizes how lucky NASIOC members are to be able to do business with a company like RSD that understands that customer service matters, and in the end, treating people right is good for business. These days consumers have so many choices as to what to buy and where. There often isn't a huge difference in quality and price between products. For me, the choice often comes down to which company has the best reputation for standing behind their products and treating customers fairly and with respect. That company might have slightly higher prices, but it's well worth a couple extra bucks to be treated well and have a minimum of hassles.
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Old 09-28-2007, 01:17 AM   #140
just smurfy
Scooby Specialist
Member Sales Rating: (16)
 
Member#: 135893
Join Date: Dec 2006
Chapter/Region: NWIC
Location: right here
Vehicle:
2012
Free MKS you big meanies!

Default

Ordered an uppipe from Rallysport..

Sooooo fast! Ordered on the weekend, was in my hands on Wednesday...and that was with the free shipping!

Good prices, fast delivery, good selection of quality products. Will definately use their site again.
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Old 09-28-2007, 05:15 PM   #141
NO PULSE
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 110733
Join Date: Mar 2006
Default

Ive got my flame suit on, but I feel that this should be said...

Take a look at this product page:
http://www.rallysportdirect.com/stat...2mm-pr-91.html

Wow. $153.60 Great price. Now take a look at this page:

http://www.rallysportdirect.com/shop...52mm-p-91.html

$172.80

Now, I had an email conversation a _MONTH_ ago about this, yet they still have the wrong pricing on the page that gets seen 'only when someone uses a search engine'.

Kinda deceptive on their part. Something is fishy when a company tries to trick people into coming to their site and then switch the price on them once you hit the page thats not searchable.

/rant
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Old 09-28-2007, 06:10 PM   #142
TK421
Scooby Specialist
Member Sales Rating: (31)
 
Member#: 146200
Join Date: Apr 2007
Chapter/Region: SCIC
Location: Orange County
Default

i place the majority of my orders through these guys, they ALWAYS have the parts in stock and ALWAYS ship the order out asap

Great vendor, Highly recomended
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Old 09-28-2007, 06:41 PM   #143
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Dear NO PULSE,

This is the Webmaster for RallySportDirect.com.

Just like most internet companies, RallysportDirect does create web pages for the search engines. But when these pages are created, it is not with the intent to be different in any way from the "live" RallySportDirect site, only a duplicated, "static" or cached version of it rather than the dynamic pages currently created. This is not done to be deceptive, but to created a cache, just like when Google goes through and makes a cache of a website for its search engine results - It's possible for Google to cache a website and keep a copy. With dynamic pages, it's very possible for Google's cache of the web page and the current "live" web page to be different in content depending on the changes and the amount of time, including price of an item.

Occasionally, older cached pages are created and not cleaned up, creating the scenario you have listed in your post where at one time the item was sold at one price and now currently sold at another after the sale/promotion is completed. Again, the intent is not to deceive but to provide a cached version of the site better readable for the search engine spiders.

With that said - like you, we believe that what is posted, even in our cached pages, should be as accurate and consistent as possible. I am personally auditing the caching to make sure that it is more up to date so that this situation doesn't occur again. Your post has helped RallySportDirect make sure that this doesn't happen for customers just like you in the future.

Thank You,
Jeremy
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Old 09-28-2007, 07:00 PM   #144
NO PULSE
Scooby Specialist
Member Sales Rating: (3)
 
Member#: 110733
Join Date: Mar 2006
Default

Quote:
Originally Posted by RallySport Direct View Post
Dear NO PULSE,

This is the Webmaster for RallySportDirect.com.

....SNIP....

With that said - like you, we believe that what is posted, even in our cached pages, should be as accurate and consistent as possible. I am personally auditing the caching to make sure that it is more up to date so that this situation doesn't occur again. Your post has helped RallySportDirect make sure that this doesn't happen for customers just like you in the future.

Thank You,
Jeremy
No problem. But I only wish that your email sales rep wouldve alerted you to this a month ago.

From experience, I know that running a large website can be daunting, but when it comes to prices and such (as in this case), maybe putting the MSRP or no price at all would be the way to go?

Still smells bad from my experience with your email sales team. Good luck with your site. I guess time will only tell if you guys clean up issues like this.
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Old 10-05-2007, 05:49 PM   #145
ram95
Scooby Specialist
Member Sales Rating: (2)
 
Member#: 121051
Join Date: Jul 2006
Chapter/Region: SWIC
Location: Las Vegas
Vehicle:
08 8k RPM
Vtak HoNdUh

Default a big +1

have have ordered through Rallysport before and have done so again today. Although you didnt have the uppipe in stock that i wanted, Dan called to make me some different offers and see if he could get the product to me by the time i needed it.

a big +1 to Dan, RallySport Direct Sales Associate and to Rallysport!


Ryan
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Old 11-28-2007, 11:16 PM   #146
shwoop_soobie
Scooby Specialist
Member Sales Rating: (16)
 
Member#: 102323
Join Date: Dec 2005
Chapter/Region: SWIC
Location: Prescott AZ
Vehicle:
99 power poles
beware

Default

i just have to add to this...
A+ for rally sport direct. i am more confidant ordering from them than anyone else.
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Old 11-29-2007, 12:07 PM   #147
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Thanks you guys for the kind words

We do our best to keep you, the customer happy.


Thanks
Kirill
RallySportDirect.com
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Old 11-30-2007, 01:02 PM   #148
WRXtunr
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 124342
Join Date: Aug 2006
Chapter/Region: South East
Location: FWB P'cola
Vehicle:
03 Bugeye03 Wagon
WRB

Default

Ive placed a few orders from RSD in the last few weeks. Using their online Live support has been great. Ive talked to dan with just about every order and he has given be the best service ever. He let me know wether or not my products were in stock. I made 2 orders in one day and the shipping got worked out. So again Great Service and Great Customer Support!! A+
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Old 01-04-2008, 03:46 PM   #149
Mano
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 157180
Join Date: Aug 2007
Chapter/Region: SCIC
Location: SOCAL
Vehicle:
04 mod WRX
Silver

Default

First of all, I hate to break the bad news, but RallySport Direct are here to make money, not to create any long lasting friendship. WE are customers with the desire of improving our cars and THEY've got the goods. With that in mind I've got to add my 2 cents.

Recently I had to get a new drivetrain (originally I purchased Stage 2 Drivetrain Package from CobbTuning) for my Suby since going to the racetrack every month takes its toll, so I contacted RallySport Direct and in a very friendly manner they helped me to get the parts. One of them was ACT 02-05 WRX StreetLite Flywheel. Everything arrived on time (no complaints about it) and I took everything to my trustworthy mechanic. He started putting everything together until he came across that flywheel. It seems the pilot bearing was going thru, it wouldn't stay in place which made him think either it's faulty or they sent the wrong one so he decided to use the old one and send back the new one.
Now to make it short, in a back and forth discussion with RSD and talking also with ACT, they decided to send it back to me claiming there's nothing wrong with it.
Why do I have to take their word when I clearly saw that pilot bearing wasn't fitting in that flywheel???
Is ACT trying to prove their products are "perfect"???
Also the RSD representative told me earlier that in a conversation with ACT they told him they found similar issues in the past and after a week...it's "perfect"??
Needless to say, RSD is not responsible which means I the customer have to swallow the product.

For a company like RSD, $250 the cost of the flywheel,it's nothing but for a regular customer it's a large amount of money.

So much for:
"We do our best to keep you, the customer happy."
They actually did their best to keep me pissed.
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Old 01-04-2008, 05:07 PM   #150
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Mano,

We do understand your issue and wish that it could have worked out better. I think that the whole story should be laid out so readers know and can make a decision on their own.

You got the flywheel and clutch combo from us. When going to install the flywheel you stated that the pilot bearing was not fitting in properly. We had you send it back to us so we could confirm this issue. You and your mechanic decided to us the OEM flywheel instead to prevent downtime.

After getting the product I personally took measurements and everything was 100% in spec. After I measured your flywheel and made sure everything was OK I gave you a call to let you know. You asked me to double check and make sure that I did not make a mistake, so I went ahead and shipped the item to ACT on our dime so that the manufacture could take a measurement and confirm.

My rep at ACT did the same thing as me, and took measurements and it was 100% perfect. They even put in a NEW pilot bearing that was the SAME as the one that you stated did not fit. Right now the flywheel is going back to you with a brand new pilot bearing in it, that is the same part number as the one you stated did not fit already installed to show you that the product is in spec with no extra charge for a brand new bearing.

When we got the flywheel it was clear that it has been installed on the car. And if you look over our company policy we cannot take back installed items. The reason we cannot take items like that back we cannot confirm the condition of the product. We do not know if the part as been over torqued, stripped out or any of the other hundred things that could have happened to it during install. If the bearing had tried to be installed into the flywheel before being bolted to the vehicle we may have been able to take it back as it would not have rings around all the bolt holes and would have been able to be sold as a brand new item. If we would have sent you this flywheel in the condition it is in now as a brand new flywheel I would think you would be more angry then you are now. I know I would be as a consumer.

The only other problem I could see is that the pilot bearing could have been wrong or off spec. But you stated that it fit into the OEM flywheel perfectly. If it fits into the OEM, it will fit into the ACT flywheel you purchased from us, as ACT uses stock spec sizes for bolt holes and for bearing holes. And this flywheel meet those specs.

Yes ACT did have a similar issue in the past, but that happened one time and it got fixed. They do not claim to be perfect as if they did they would not have told us of this issue(which did not happen to a part from our shelves). If yours was wrong they would have taken care of us like they did in the past.

If we had huge margins and were a huge multinational corporation we might have the ability to soak up a flywheel and throw it away just to be nice. The truth is that there is not the margin to do this and for us $250 is a lot of money to lose when we did nothing wrong in this situation.

In the end the blame should be on your mechanic for not giving you the correct information or not installing the part correctly not on us. We sent you exactly what was ordered and it was perfectly in spec.

Thanks
Kirill
RallySportDirect.com
801-748-4910 ext 1006


Quote:
Originally Posted by Mano View Post
First of all, I hate to break the bad news, but RallySport Direct are here to make money, not to create any long lasting friendship. WE are customers with the desire of improving our cars and THEY've got the goods. With that in mind I've got to add my 2 cents.

Recently I had to get a new drivetrain (originally I purchased Stage 2 Drivetrain Package from CobbTuning) for my Suby since going to the racetrack every month takes its toll, so I contacted RallySport Direct and in a very friendly manner they helped me to get the parts. One of them was ACT 02-05 WRX StreetLite Flywheel. Everything arrived on time (no complaints about it) and I took everything to my trustworthy mechanic. He started putting everything together until he came across that flywheel. It seems the pilot bearing was going thru, it wouldn't stay in place which made him think either it's faulty or they sent the wrong one so he decided to use the old one and send back the new one.
Now to make it short, in a back and forth discussion with RSD and talking also with ACT, they decided to send it back to me claiming there's nothing wrong with it.
Why do I have to take their word when I clearly saw that pilot bearing wasn't fitting in that flywheel???
Is ACT trying to prove their products are "perfect"???
Also the RSD representative told me earlier that in a conversation with ACT they told him they found similar issues in the past and after a week...it's "perfect"??
Needless to say, RSD is not responsible which means I the customer have to swallow the product.

For a company like RSD, $250 the cost of the flywheel,it's nothing but for a regular customer it's a large amount of money.

So much for:
"We do our best to keep you, the customer happy."
They actually did their best to keep me pissed.
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