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Old 05-19-2001, 09:04 PM   #1
anastrophe
Scooby Newbie
 
Member#: 6744
Join Date: May 2001
Location: Rohnert Park, California, US
Vehicle:
2002 Impreza WRX
PlatSilv Metallic

Post "Gold Plus" not so glittery?

Okay, here's the deal. Picked up my WRX last saturday at the dealership. Decided to get the "Gold Plus" Added Security extended service plan - went for the six-year/60K option, $100 deductible.

Now, one thing that added to appeal of the plan Gold Plus brochure, which - among other things - has a section stating that part of the plan is "Road Hazard Tire Protection", which covers "costs related to tire damage from potholes, nails, glass, and other road hazards not coverd by the tire manufacturer's warranty".

Also, on the official subaru.com website, there's a description of the plan, which also states "road hazard tire protection", and their comparison chart of the subaru plan vs 'some other plans' lists the exact same.

So, the upshot is however that the contract itself specifically excludes tires from coverage.

This strikes as none too cool. At minimum, it seems to me they are treading (pun intended) into the area of an implied warranty, if all their glossies state the coverage is part of the deal. At worst, they are guilty of deceptive advertising.

I still think the coverage is a smart purchase, though i wish i'd gone for no deductible. But I'm not pleased that I'm getting less value than I'd bargained for.

Sure - caveat emptor, I signed the contract without inspecting it to make sure every 'i' was dotted and 't' crossed. Can you blame me? I'd been waiting since 27mar01 for her to arrive!

well, i guess all i've done is vented here. Has anyone else noticed this omission from the contract??
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Old 05-19-2001, 09:24 PM   #2
XT6Wagon
Scooby Specialist
 
Member#: 524
Join Date: Nov 1999
Location: WA
Vehicle:
04 STi
White

Post

Well there is a difference between the two. One will come out and put the spare on, and maybe fix the flat. The other would replace tires if they get a large hole in the sidewall or whatnot.

Note that the tires shoudl have thier own warrenty provided by Bridgestone.
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Old 05-19-2001, 10:16 PM   #3
znep
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Member#: 5915
Join Date: Apr 2001
Location: Seattle, WA, USA
Post

From what I understand, the road hazard coverage is provided by the auto club membership that is included, so it isn't part of the extended service contract itself per say.

But it is a bit of a twisted web, and the subaru guys don't seem to know anything about the coverage the auto club stuff provides.
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Old 05-20-2001, 11:20 AM   #4
anastrophe
Scooby Newbie
 
Member#: 6744
Join Date: May 2001
Location: Rohnert Park, California, US
Vehicle:
2002 Impreza WRX
PlatSilv Metallic

Post

yeah, the brochure definitely tries to blur the line between the extended service plan, and the services that are provided by the cross country motor club. supposedly they'll even pay up to $150 for a tire that's damaged beyond repair. but man! i've been with California AAA for decades. i'd feel really weird calling this cross country motor club if i had a breakdown. god knows how long they'd take to get there....

oh well.
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