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Old 01-06-2004, 12:27 PM   #1
mms4ba
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Your NASIOC Administrator [27], reply if you can

OK, so now I'm talking to another Dell foreign tech, after waiting for an hour, to try to straighten out the mess the last foreign tech put me in. Isn't that ironic...don't you think?

It is truly sad. Every question I make, the tech has to put me on hold

Anyhow, do you know of a direct line I can call to Dell to complain about this madness? You know, something besides the maze of phone menus?



I mean, I just e-mailed the tech the specifications that someone looked up for me in a thread I posted awhile ago (http://forums.nasioc.com/forums/show...hreadid=479484).

RIDICULOUS!!!
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Old 01-06-2004, 12:28 PM   #2
STi&LT1
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someone needs to record these conversations...I think they would provide some good entertainment.
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Old 01-06-2004, 12:31 PM   #3
mms4ba
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All you'd hear in a 15 minute tape is 40 seconds of talking, and 14:20 of holding

Hehe but it would only be amusing to everyone but the person on hold.



P.S., I'm still on hold, while the "tech" reads my e-mail which apparently has better info that what he can get...thanks NYCshopper.

For what it's worth, I had a NEC 1100a DVD burner. It burned at 4x. It sucks ass, so I trouble shot it, and the original tech said they would replace it. I asked for a different brand, and he said "yes, we have a Philips." I asked if it had the same specs, and the tech replied, from straight out of his ass, "Yes, it is better." He also mentioned something about it costing more than the NEC unit. Obviously, they know that one amount of money is more than another amount, but they have no idea that a 2.4x DVD burner (the Philips they sent me) is slower than a 4x (the old NEC).
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Old 01-06-2004, 12:32 PM   #4
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Old 01-06-2004, 12:45 PM   #5
Jebadia
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Default I feel your pain.

I am glad these companies are saving all this money by moving their support out of the country but it is REAL hard on their users. Dealing with someone who is trying to communicate in their second language and who has such a heavy accent is frustrating. It takes so much more of our time to explain and understand what these people are saying that it isn't worth it.

The only way for this to get better it to complain to the company itself. Let the CEOs know that they have lost you as a customer due to their policy of outsourcing the support to another country. If enough people do it then they will start to bring the jobs back.

-J
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Old 01-06-2004, 12:46 PM   #6
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Ask the tech guy if he likes his steak rare.
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Old 01-06-2004, 12:55 PM   #7
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You know, it's not even the fact that they are foreign. The accents usually aren't too bad, and all that I have come into contact with speak very good english.

The problem is that they have approximately zero understanding of computers, and I find that I have to correct the techs and point out the most mundane details to them.

Usually when I resort to calling a Dell tech, I already know what end result is required: a part replacement. I do pretty well on my own (troubleshooting)...in fact, the only time I have even just been literally stumped was with a D-Link wireless router (and the tech was American and very knowledgeable).

So keep in mind that I, an advanced user, only calls in once in a blue moon, and has these experiences. I shudder to think about my Dad calling in...he needs help figuring out how to minimize/close windows I bought him a computer for christmas, and he complained to me about the times he had to call in to tech support.
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