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Old 08-17-2000, 02:57 PM   #1
incorporeal
Scooby Newbie
 
Member#: 1820
Join Date: Jul 2000
Angry has anyone had problems with carparts.com??

I was just wondering if anyone here has recieved the same excellent costomer service and timely delivery as I have had. Ok, I was just being sarcastic, I have been waiting 3 weeks on an order and they still have not even processed it, and nothing is on backorder!!! I have E-mailed them 4 times, with no reply, and called them at least 10. Does anyone have any suggestions for me on how to deal with this?
Maybe we should start an I club boycott of Carparts.com
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Old 08-17-2000, 03:04 PM   #2
Fester
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Member#: 1965
Join Date: Jul 2000
Location: Centreville, VA
Post

I don't know about a "boycott".. but I'm not interested with dealing with them now or anytime in the future.
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Old 08-18-2000, 04:32 AM   #3
SteveS
Scooby Specialist
 
Member#: 6
Join Date: Jun 1999
Location: South Jersey
Vehicle:
2007 BMW Z4 M Coupe
Interlagos Blue

Post

I just ordered a 5 Autometer Phantom series gauges and received them all within 2 weeks. Plus I saved over $85 with an online coupon. I would think about ordering from them again.
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Old 08-18-2000, 11:16 AM   #4
incorporeal
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Member#: 1820
Join Date: Jul 2000
Angry

I also ordered 4 autometer phantom gauges and even today they still havent processed my order....I just called them again!!!
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Old 08-19-2000, 07:23 PM   #5
Turk
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Member#: 1888
Join Date: Jul 2000
Chapter/Region: South East
Location: Charlotte, NC
Post

you will all get your orders they are just the absolute slowest company out there
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Old 08-20-2000, 12:27 AM   #6
incorporeal
Scooby Newbie
 
Member#: 1820
Join Date: Jul 2000
Angry

no I won't, I battled them for 2 hours on the phone yesterday....still I dont have an answer, so I am cancelling.
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Old 08-20-2000, 01:32 AM   #7
BugBomb
Scooby Specialist
 
Member#: 1342
Join Date: Apr 2000
Chapter/Region: MAIC
Location: Pennsylvania, USA
Vehicle:
99 OBS & SUXASS
May your line be smooth

Post

I wish you good luck. They never even responded to my requests for returns and cancellations. Its like they ignore them.
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Old 08-20-2000, 07:32 AM   #8
JayB
Scooby Newbie
 
Member#: 208
Join Date: Aug 1999
Chapter/Region: NESIC
Location: Templeton, MA
Vehicle:
12 mazdaspeed3
white

Talking

I ordered $400 dollars worth of autometer ultralite gauges from them about 4 months ago. Took about 2 weeks to get it all. Over all I was very happy with them. There prices on some of the gauges were already cheaper than Jegs or Summit, and then add in the 1/3 off coupon. Awesome!
Later
Jay Boudreau
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Old 08-20-2000, 10:39 AM   #9
kastle
Frank Army
 
Member#: 1457
Join Date: May 2000
Chapter/Region: SWIC
Location: Phoenix, AZ
Vehicle:
1999 Outback Sport
Steel Blue Mica

Post

I had a hard time with them when I ordered a Borla Universale muffler from them. Every week for 4 weeks it was a different story as to why it hadn't shipped. So I canceled and they shipped it to me anyways. I did save $50 on it, but I returned it anyways as I had already ordered a dual tip stromung. The return was nice and easy though.

On a side note, I'm wondering if anyone has purchased tires through them and would be interested in telling us about it?
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Old 08-21-2000, 02:47 AM   #10
Fitz
Scooby Guru
 
Member#: 1426
Join Date: May 2000
Chapter/Region: NESIC
Location: Goffstown, NH
Vehicle:
'07 335xi, '07 ZX6R
SV650 Race Bike

Post

I ordered over $400+ worth of tires from them back on the 20th of last month. They ASSURED me multiple times that they'd be shipped by the 11th... I called on the 16th... no tires... 4 hours later I get yet another email telling me that two of them shipped on the 17th... as for the other two... who the hell knows... I can understand if they're back-ordered or swamped, but in a day of insane technological innovations there's no excuse for not communicating that to your customers.

Fitz
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